- 布魯克林沒有大機場，而需要由紐約的機場提供服務。 我們建議你飛到約翰·甘迺迪國際機場機場，但你也可以飛到拉瓜迪亞機場機場, 紐華克自由國際機場機場 或 史都華國際機場機場。
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "Great airline great service. Haihly recommended"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Simply excellent !!!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
缺點： "Leg room"
缺點： "Leg room"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "Staff was great and plane was clean"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Everything, from booking till landing"
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
缺點： "The main entree was not very good."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "Comfortable plane, good service"
優點： "Very spacious and comfortable, modern plane"
優點： "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
缺點： "Some crew members from Hong Kong better make more effort to improve service skills."
優點： "excellent seat space and excellent in-flight service."
優點： "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
優點： "It seemed more spacious. Food was pretty good."
優點： "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "All staff were very helpful and polite!"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "crew was very polite and everything was smooth."
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
缺點： "limited movie selections"
優點： "Everyone is super nice."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "Smooth operations, friendly crew, clean plane, free booze in coach!"
缺點： "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
缺點： "No instructions on how to use the remote for the television."
優點： "Excellent service and flight experience!! Thank you."
優點： "Very nice and pleasant staff"
優點： "Very friendly crew both on the ground and in the air."
缺點： "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
缺點： "There was no information about connecting flights before landing."
優點： "Delhi airport was good, they do with respect"
缺點： "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點： "ANA has always been a great airline to fly.They treat the passegers with respect.That is something the airlines from the United States needs to learn.Served a meal on a two hour flight.That is something you can't get on a six hour flight from airlines in the United States."
優點： "The crew is so nice............and cute too."
缺點： "The temp inside was about 80 degrees........yet, the Asian people seemed to all be freezing....... I was sweating...........almost no snacks or drinks between meals. The meal choices were all Japanese style food."
優點： "The flight attendants were wonderful, very accommodating. I was in last row but my seat tilted back, which I did not expect so I was happy about that. Had enough legroom too."
缺點： "We had a connection at Narita and faced many long lines. Checking In our baggage took a long time and the process seemed rushed and confusing. Then immigration had long lines and we didn't know if we needed extra paperwork for it so had to stop at the desk and ask. then our gate was the furthest possible so we had to rush to get to it and faced a very long line to board. We just made it in time."
優點： "The service from beginning to end was outstanding. The use of the different lounges and the access to them was clear and options were great."
缺點： "Plane was a bit older and the TV was not very good quality as a result."
缺點： "The flight was very small"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
優點： "Finally getting home on day 2"
缺點： "Staying at an airport told not to leave waiting area because plane was going to board and flight being drlayed, gate changed everything 30 minutes left unable to eat then cancelled flight after 6 hours after everything in airport closed no way to use food voucher. So late to getting hotel only 2 hrs up and at airport for next flight, also delayed. Plus overbooked and had to sit in unassigned seats after others seated because double assigned our seats. THANKS UNITED"
優點： "Modern plane. Comfortable seats"
缺點： "Small tables and location of head phone jack poor. Cable is always in your food."
優點： "ANA has some of the consistently best crew on nearly any airline I've flown worldwide. As good as CX and SQ. The Japanese style meal was very good. Plenty or recline. Adequate leg room. 787 means pleasant moist air, not dry like other planes."
缺點： "The western style meal I chose for breakfast was terrible. Always chose Japanese style meals. The economy cabin was very full but ANA does not offer buy-ups to premium economy or business class. I would have gladly paid a few hundred to upgrade but this was "not possible" according to the check in agent. Seat cushions are very firm."
優點： "For once the food was good"
缺點： "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
缺點： "My flight got to New York so late!!!! I missed my international flight."
優點： "Nice crew and good equipment"
缺點： "Bad bad food very disappointing"
優點： "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
缺點： "On this occasion I actually enjoyed it all"
優點： "The crew addressed me by name"
缺點： "Wasn't lonng eough"
優點： "Good for an economy flight"
缺點： "Too long"
優點： "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
缺點： "Luggage issues Cleanliness of the plane The cabib crew"
優點： "Got lucky, and got an upgrade!"
缺點： "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
優點： "Nothing to like about this leg"
缺點： "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"
優點： "Everything was just right"
優點： "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
缺點： "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
優點： "Delta service and conford are great."
缺點： "Pay for wifi"
優點： "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
缺點： "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
優點： "Service was great"
缺點： "Food wasn't great cookie!"
缺點： "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
優點： "Good movies"
缺點： "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
優點： "Not much"
缺點： "The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid"
缺點： "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
優點： "Friendly crew"
優點： "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
缺點： "The wifi didn't seem to work at all on the plane."
優點： "An excellent flight"
缺點： "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
優點： "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."
優點： "Getting to destination"
缺點： "Being delayed 3 hrs so not getting my baby to bed until 10pm"
優點： "Son got to see the cockpit after the flight."
缺點： "Flight did not leave on time. Weather conditions were not a factor."
缺點： "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
優點： "That the flight ran on time"
缺點： "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
優點： "the staff and the drinks options, but that is normal for me, I always like the drinks."
缺點： "The seating, for some reason I kept being placed by the emergency exits, but it's okay, we didn't have to use it."
優點： "I liked the seating pace most of all for me being 6'7""
缺點： "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."
優點： "Timing for connecting flights was very good, no missed connections, no long waiting times."
缺點： "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."
優點： "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
缺點： "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."
優點： "Cockpit kept us informed regarding minor maintenance delay."
缺點： "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."
優點： "COMMUNICATION FROM PILOT"
缺點： "LGA DELAYS AS USUAL."
優點： "Great staff! Friendly and kind."
優點： "Arrived within 15 minutes of scheduled time"
優點： "I really enjoy Delta and how they treat my service dog and I. Many other airlines are rude and uneducated, but Delta has always been on point."
缺點： "There was nothing I disliked."
優點： "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
缺點： "Plane too small.. Nothing but one beverage given all flight"
缺點： "For some reason I could not pick a seat until I got to airport. Very stressful."
優點： "Staff all was good."
優點： "First On and First Off"
缺點： "The passenger in front of me reclined for the entire airborne portion of the flight. I had her seat back in my chest all evening. The darkened cabin was pitch black. Disappearing flight attendant. Broken rear bathroom. Dirty Plane"
優點： "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."
優點： "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."
優點： "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"
優點： "Seats were comfortable and sizable!"
缺點： "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."
優點： "Easy to maneuver and get seating assignments."
缺點： "People in New York not so friendly."
優點： "The all male crew was very courteous"
缺點： "The fact that I çouldnt even watch a movie on my tablet."
優點： "We arrived in one piece."
缺點： "I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort."
缺點： "Crew very bad no food for musslem"
優點： "Good legroom on economy"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "Super tiny seats"
優點： "Crew were ok Captain was informant"
缺點： "Delay Heat on plane at 98 degrees upon boarding"
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
優點： "The plane was late but from that point everything was fine."
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "Asked a stewardess to turn the heat up and she did."
缺點： "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
優點： "Not much"
缺點： "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
優點： "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
優點： "The overall service x"
優點： "VEry good Cabin crew and the plane was reasonable new"
優點： "Entertainment was good"
缺點： "Flight was late, seats was small, all time something smelled so much."
優點： "Price, new plane, interactive system"
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
優點： "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
缺點： "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."
優點： "Flight was on time."
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
優點： "Seats quite comfortable. Crew ok."
缺點： "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
優點： "Boarding was prompt, flight attendants polite and accommodating."
缺點： "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
優點： "Not much."
缺點： "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
優點： "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
缺點： "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
缺點： "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
優點： "New plane with leather like seats and good entertainment system."
優點： "Fabulous crew and service, absolutely fantastic."
缺點： "Having to get off!"
缺點： "They lost 1 of 4 bags."
優點： "Crew friendly and efficient."
缺點： "Flatbed width tight"
優點： "Check in and boarding was quick"
優點： "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
缺點： "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
缺點： "The plain was an old model with no personal screens... So boring"
優點： "The Boeing 777 200 was refurbished with the new business class pods"
缺點： "Modern cabin space"
優點： "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
缺點： "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
優點： "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
缺點： "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."
優點： "The PHL-DUB route was on an Airbus 330-200 - far prefereable to the smaller Boeing that serviced the DUB - JFK route on the way over. Flew fast, smooth and got in early. The flight wasn't full so I had an empty seat beside me and the cabin crew were helping anyone who wanted to to find more space."
缺點： "This is a problem at Dublin airport, nothing AA can do about it - all the American arrivals had come in within an hour of each other causing a huge queue at passport for non-EU passports. When I got out to the baggage hall with my EU passport all the bags from the already arrived flights were sitting on the belts going around and around, so our bags were delayed coming out as they could only come onto the belt when there was space."
缺點： "Bigger screens for movies. More selection. Food could be better. Check out Cathay or Emirates"
缺點： "Delayed for hours on board and nothing for refreshment etc offered by crew. Nothing to help us feel comfortable. Considering an amount of us travelling with young children and was early hours in the morning. Horrible start to an expensive vacation. I don't even want to continue. It was a partner from American Airlines. ( shocking airline). Will never be on another of their flights."
優點： "There were less than 100 people on the flight, so plenty of room and the flight time was nearly 40 minutes less. Baggage arrived quickly and I was through customs and baggage in 20 minutes."
缺點： "Food was so-so. Difficult to get comfortable in the seats as they had no headrests. Decent selection of entertainment but the system was very unresponsive."
優點： "Flight was operated by British Airways. Crew was helpful and responsive (and came quickly to address the escalating passenger argument); boarding and offloading was quick and straightforward and luggage was available promptly."
缺點： "Seats were quite cramped with rows very close together and very little room on arm rests. The two men in the row in front of me actually got into a shouting match over elbow room. The entertainment system was tiny, very slow and touchscreen but not very responsive to touch and had to be jabbed at (much to the chagrin of those sitting in the seat in front) to select."
優點： "They lost my luggage...."
優點： "Boarding procedure was reasonable and crew were friendly"
缺點： "Why are food and drinks charged extra on a flight of 3 hours!! This is something I expect from a cheap and cheerful airline."
優點： "This flight was operated by British Airways on an Airbus A320. Great service from Sally, the Purser, and her team, with a hot breakfast, frequent drink refills and really personable interaction with passengers. Arrived 10 minutes ahead of schedule. Great!"
優點： "This flight was operated by British Airways, on board a Boeing 777. Dinner was offered pre-flight in the Club lounge and was delicious, with obliging service by the dining room team. Once inflight, service was quick, efficient and nice ... with plenty of champagne refills and more food for those who wanted it. Landed 15 minutes early after a refreshing 4 hours sleep."
優點： "Crew were helpful and friendly. Luggage was available promptly."
缺點： "Food and non-soft drinks were charged as extra."
缺點： "Many delays. Uncomfortable seats. No outlets on that particular plane."
優點： "Luggage bag broken by baggage handlers"
缺點： "Luggage bag broken by baggage handlers"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Food was good. Staff were great. Headphones not the best."
缺點： "For an international flight, there should be more amenities like charger etc."
優點： "Efficient boarding. Friendly and helpful crew. Prompt baggage reclaim at Heathrow."
缺點： "Bland food, with no beef option in Business. And what happened to the ice cream sundaes? They've been thrown over for salted caramel gelato. Not nearly as good. The old three-class 767s are TERRIBLE for comfort in Business Class."
缺點： "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
優點： "People were polite."
缺點： "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."
缺點： "Comfort, service.., terrible'"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "several people assigned to the same seats, mine included. lots of last minute moving around."
優點： "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
缺點： "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"
優點： "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
優點： "The comfy seats"
缺點： "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
優點： "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."
缺點： "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"
優點： "Aircraft remained grounded for 1h due to a door switch with malfunction."
缺點： "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
缺點： "Food. It is a very long time and there no food enough"
優點： "It was also 2 hours late."
缺點： "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
優點： "Got us safely and conveniently to Vic at a good price and on time. Flight attendant was fine and cooperative, though no special warmth."
缺點： "I have one star on food and entertainment because there wasn't any of either, but that's understandable for a short flight. No issues."
優點： "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
缺點： "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
缺點： "There was confusion on where to go check luggage and what duty free items could be carried on board."
優點： "Communicated things as they unfolded"
缺點： "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
優點： "The flight was short"
缺點： "The flight was short so no entertainment was needed. After the nightmarish flight I had just endured it felt like first class accommodations."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "Many hours of delays from and to.."
優點： "Absolutely nothing"
缺點： "Super narrow and comfortable seat, over crowded, old aircraft with broken engine, typical rude crew"
缺點： "United changed my flight 3 times, due to "traffic control", then I almost missed my flight altogether because the last update they sent me was incorrect. Luckily I showed up to the check in desk early, or what I thought was early, they were at final boarding and almost didn't let me on the flight. The crew was helpful but indignate. Flight 1968, no Bueno."
優點： "I like the way the crew was very professional with the rude, obnoxious man sitting next to me. Not once did anyone lose their cool with him."
缺點： "The rude man sitting next to me. He was just so obnoxious and acted entitled as if he owned the flight."
缺點： "The flight No one knew what was going on. My bag made it in earlier than I did. Everyone I talked to was unhelpful. Staff was not able to deliver my bag overnight. Had to go back to the airport. Cannot stress enough that no one knew what was going on."
優點： "I got stuck in security but the United staff waited for me to board. I am grateful they went the extra mile because I chose to fly that day in order to make it to an important event."
缺點： "When i originally boarded the flight i notices that the person next to me was an obese person that was taking over half of my seat when i went to the flight attendant and informed her she said she might not be able to do anything cause the flight was full. When door was about to close i noticed an empty seat and took. The thing that upset me is if there not been an empty seat i would have had to seat in a seat where there was no space and still would have paid the same as a person that is taking part of my seat and the flight attendant didbt even seem to care."
缺點： "The economy seats are obnoxiously small."
缺點： "My flight we canceled to LGA due to "weather". Every other airline had flights going to New York on schedule. To me, the reason was unbelievable. I was moved to a flight 12 hours later, at 540am. Not only was my flight time changed but I was now flying into a completely different airport. I had to stay in a hotel and pay $70 because United doesn't pay for a hotel if the cancellation is due to weather. I am outraged by this sudden change in plans. I will never fly United again and I will spread the word to everyone I know."
缺點： "No UBS charger on the plane!!!!!. I I cannot believe it . Not even in business class. Boarding always sucks. Wwhen will they ever learn that people can comfortably wait in the waiting area instead of being stacked up in front of the plane waiting for others to put their luggage away? It's ridiculous."
優點： "Nothing at all"
缺點： "What are they charging for, I fail to grasp, No help in check in, pay for every bag you check in, pay for seat if you choose yr own, overpriced tickets, no meals, cramped seating. Worst airlines in the world."
優點： "It was good , on time and quick destinations"
缺點： "Could be free wifi"
優點： "Food, atmosphere, people!"
缺點： "Nothing not to like!"
優點： "I like that my flight arrive on time. I mist say before a time and that was really good. I like almost everything about it."
優點： "Again very skilled pilot in windy weather"
缺點： "Had to stand on bridge in crazy cold weather to pick up plane side check in. Just unfortunate"
優點： "The flight attendants were professional and friendly."
優點： "Every one was friendly. The plane was clean"
優點： "The Crew was wonderful, warm and engaging. Made my fiancé and I feel comfortable."
缺點： "The inflight entertainment kept cutting out on me, I was watching a movie and never got to see the end because of connectivity issues."
缺點： "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
缺點： "Stop with the united airlines video. I bought the in-flight tv package but the in-flight United Airlines video, not the mandatory safety video, caused me to miss the end of my game. I don't care about seeing a commercial I'm already a customer."
缺點： "-Flight was 2 hours delayed getting to the gate because they kept saying they were "bringing it from the hangar." Does it really take 2 hours to bring a plane from the hangar? And why didn't they bring it before our scheduled departure? -Flight was then delayed another 1.5 hours because the fueler put too much fuel on the plane so we had to wait for them to send out another fueler to take fuel off. -Meanwhile, I was late for work and almost got fired because of this mistake. -They then proceeded to put my luggage on the wrong airplane so once we landed I had to wait another 1-2 hours for my luggage to arrive. -Meanwhile, all gate attendants had terrible attitudes when dealing with customer. I will never fly United again."
缺點： "Over 2 hour delay that started with maintenance again (this happened on 2 of 3 flights for this trip), that further delayed with the plane being late and de-icing for the weather. No in-flight entertainment and smaller seating than jet blue, yikes."
優點： "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"