無法直飛到布雷肯里奇。KAYAK建議你，先飛到丹佛（科羅拉多州） 丹佛國際機場（DEN）（124.05km 布雷肯里奇），然後再從那邊租車或搭乘計程車。
最近的機場是丹佛（科羅拉多州） 丹佛國際機場（DEN）（124.05km）。 KAYAK建議你飛往丹佛（科羅拉多州） 丹佛國際機場。
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
缺點： "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Nice flight, right on time."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
優點： "The food was good. Seats were as comfortable as any flight is."
缺點： "There were no diet soft drinks available on the flight."
優點： "leg space was better than with other companies"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
缺點： "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點： "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
缺點： "Very long lines at the security gate at Itami. Difficult web check in."
優點： "very friendly and very helpful from checkin in to departing"
缺點： "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
優點： "Everything !!!"
缺點： "Food was very bland"
優點： "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
缺點： "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
優點： "Very polite and fast service, international Languages"
缺點： "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
優點： "It was a quick flight"
缺點： "Took over an hour from the time we landed to have luggage at baggage claim."
優點： "Thanks for the sparkling wine"
優點： "The flight attendants are always so gracious on this airlines. They serve you nice meals and are attentive."
優點： "The food was good, the service attentive and the Movie selection included movies that were still running in the Japanese theaters."
缺點： "The second meal didn't have an option. and when that is your complaint you know they did pretty well."
優點： "Everything - Total airline snob and they are the best handdown! Just amazing! Kicks Emirates, Qantas, Thai, (and obviously every U.S. carrier are just garbage)! It's a treat! Only fly with these folks if possible."
缺點： "Nothing unless you don't like people who smile"
優點： "We were bumped up into Business class for this flight which was wonderful! Spacious, luxurious...as good as air travel gets."
缺點： "Seats not comfortable for such a long flight"
優點： "A wonderful crew, attentive and polite, friendly and eager to help. It definitely makes a 12 hour flight much more tolerable! Great accommodations for my gluten free diet. Would love to fly JAL again!"
優點： "The crew was very good and efficient. The flights were on time and the plane was very clean. The entertainment console worked well"
缺點： "I found the seats felt crammed and not much room from the front seats. The head sets kept falling off my head as they couldn't be made any smaller. I would have preferred to use my own but didn't fit the connection. The choice of movies was poor and not many new releases. The food entries were not good, especially the fish which I found horrible. I did like the other side dishes"
缺點： "I didn't think it necessary to give a low score for entertainment or food even though there weren't either. The flight is so short, they both aren't needed. One thing however, I have been to the same gate twice on my travels out to Fukuoka and the temperature in the waiting area is unpleasantly warm. I always end up fanning myself and have noticed other people doing the same. Other than that, the flight was fantastic."
缺點： "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
缺點： "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
優點： "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
缺點： "A lot of background noise when using the supplied headphones"
優點： "Flight itself was normal. Flight crew was adequate and courteousdr"
缺點： "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
優點： "Airbus was comfortable. Entertainment was really great."
缺點： "I wish there was more legroom."
缺點： "40 minute bus ride after landing. Why are they landing airplanes so far away from the terminal? They own the whole terminal!"
優點： "The flight was excellent, good service and excellent staff"
優點： "Generally the standard was good as I've come to expect from Emirates"
缺點： "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
優點： "Professional and friendly staff"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "option to provide some vegetable sandwich must be there for vegetarian people"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
缺點： "Everything was great!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Food was not tasty or interesting."
優點： "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
缺點： "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
優點： "Comfortable seats, awesome entertainment and food!"
缺點： "Only 7kg for a carry on bag is pretty tight."
缺點： "Boarding of gate A20 location in Dubai"
優點： "Good welcome and feeling comfort and safe and good lunch"
優點： "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
缺點： "Was served the wrong meal even though I double-checked with the FA."
優點： "Space and the fact that everything worked. Food was excellant."
缺點： "I always like Emirates."
優點： "The in-flight entertainment options were spectacular and the availability of the crew was first-rate."
缺點： "The late arrival from Bahrain (0130) required a 40 minute bus ride to the terminal, which reflects poorly on the reputation of Emirates and the Dubai airport in general. It felt very poorly organized and shoddily run."
優點： "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
缺點： "no complains"
缺點： "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
優點： "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
缺點： "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
缺點： "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
優點： "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
優點： "Crew v good"
缺點： "Food .. Fish undercooked ... Aircraft bit dated"
優點： "Very nice service"
缺點： "Was required to check my small roll aboard because I had a backpack, while other passengers were allowed to carry on multiple large items."
優點： "Seating was good in business class"
缺點： "Toilet signs not working , food , service ,"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
缺點： "Why so damn cold onboard ?? Like a freezer. Probably gonna get sick now. Its ridicilious."
缺點： "Crew members are very arrogant at passengers they will not respond quickly .Food is not at all good"
優點： "Everything from check in to arrival"
缺點： "Food , if you serve Indian food it should comes with chapati and not bread bun."
優點： "Ample legroom, accommodating flight attendants, ample overhead space, great entertainment on board. WIFI available, plane beautifully designed. Wash rooms clean. Generous free baggage allowance. Food pretty good. Overall, a very pleasant experience."
缺點： "WiFi free, but a bit weak."
優點： "I was traveling back to the US after being sick with a pregnancy related condition in Uganda. The flight from Dubai to Dallas was the longest leg of my trip. I got sick during the flight and was so impressed by how the flight attendants handled the situation. They kept checking on me during the flight, asking if I needed anything, encouraging me, and taking care of me. I really appreciated the help!"
優點： "Everything .... Service , food etc"
優點： "Movie selection was great, crew was fantastic, lots of leg room for economy class"
缺點： "Could have used a little more water over 9 hour flight"
優點： "Food was very good."
缺點： "A little more leg space (in economy) would be great."
優點： "on time departure and arrival; ease of viewing arrival status on screens"
缺點： "seats too small, not enough legroom"
優點： "Everising was perfect :)"
缺點： "My row was passed 4 out of the 5 times drinks went by. To say the least I was a bit thirsty on the flight."
優點： "Personal attention, friendly smiles, and really the crew couldn't do enough for their passengers. The entertainment was brilliant. Loved the quality screens. Thank you Emirates!"
優點： "time maanagement, easy process etc"
優點： "Everything was great"
優點： "Good entertainment choices."
缺點： "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
優點： "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
優點： "Even on a full flight, there was enough overhead storage"
缺點： "Pretzels were lame"
缺點： "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
優點： "The crew was polite and professional"
缺點： "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
優點： "On time flight. We were even a little early."
缺點： "Those seats are just crammed in there aren’t they?"
優點： "The notifications regarding my connection and baggage claim."
優點： "Crew was great"
缺點： "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
優點： "No major screw-ups this time!"
缺點： "It's AA, let's not try too hard here."
優點： "Crew was nice"
缺點： "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
缺點： "Flight was delayed so had to drive to connecting city just to make it home."
缺點： "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
優點： "Friendly crew"
缺點： "Tight seating leg room non existent."
優點： "Not using kayak."
缺點： "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
缺點： "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
缺點： "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
優點： "Seats were too tight and too close together."
缺點： "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
缺點： "Flight was delayed by 90 minutes because the incflight mint flight was late"
缺點： "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
優點： "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
優點： "it was fine. flight left on time and the crew was nice."
缺點： "that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket."
缺點： "the new seats are awful"
優點： "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
缺點： "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
優點： "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
缺點： "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
缺點： "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
優點： "Good serice,"
缺點： "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
優點： "Missed the flight. Money was not refunded."
缺點： "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
優點： "Flight was on time through United since we had to be rescheduled from our original flight with American."
優點： "The crew were as nice and accommodating as they could be considering the situation."
缺點： "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
缺點： "Flight was delayed and then extended by 2 hours due to weather."
缺點： "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
缺點： "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
缺點： "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
優點： "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
缺點： "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
優點： "I liked sitting next to my friends."
缺點： "Lack of leg room"
優點： "They showed American ninja warrior."
缺點： "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
優點： "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
缺點： "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
優點： "Absolutely nothing about them. By far worst experience ever."
缺點： "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
缺點： "Had to check my bag because they ran out of overhead bin space."
缺點： "After 6 delays between 5 PM and 10 PM the flight was cancelled. They wouldn't comp a hotel and left us fending for ourselves. I finally arranged for my family to fly into a different destination 2 hours away from home after mid-night and drove home."
優點： "The seats next to my husband were empty so my husband and I and the couple in the same row spread out (instead of A-D we used A, C D & F). They were on the second leg from Jamaica and we had a long day flying from Barcelona - it was wonderful to have the extra room."
優點： "Flight operated by Compass Airlines and they have friendly crews who are a pleasure to deal with."
缺點： "As a late night flight, you are only given a snack, so not much of food choices. The plane is an Embraer 175 and the seats are OK but unless you sit in Row 1 in First Class, the legroom is a problem."
缺點： "I am a Platinum flyer and was flying with my family of 4. Upon boarding our pre-assigned seats were taken away and assigned to someone else. We waited while all classes were boarded then we were given seats, separated through tout the plane."
缺點： "So we arrive at our designated gate (D19) about 90 minutes early--time enough to get something to eat. We grab a quick bit, head back to gate with an hour to spare and sit down figuring we'll start boarding in a half hour. There are two agents at the gate, but there is another passenger there crying about the something in Spanish (it appears she missed her flight). Eventually airport security shows up. Well, the half an hour boarding time comes and goes, and we don't start boarding. We figure it has something to do with this woman. Finally, I go check the board again and they moved the gate to D15! We rush over, but we missed the flight. So did half a dozen other people. No announcement, nobody walking over from D15 to D19 to see if there are people there. We get to American counter and we get several different sorry-ass excuses. The first was that Miami likes to keep "a quite airport." The second was that it is OUR responsibility to check with gate agents if they don't start boarding on time. I'm so tired of the airline industry arrogance and treating passengers like they're doing us just a tremendous favor by allowing mere mortals like us to be in their very presence and allowing us access to their magical flying machines."
優點： "Everything was cool, smooth flight"
缺點： "Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks."
優點： "I liked my seat"
缺點： "There was a stewardess that was very mean and not accommodating when I asked for a mask"
缺點： "ANYTHING more than what’s being done in economy would be good."
優點： "Crew quiet and professional"
缺點： "Screaming child boarded"
優點： "Very organized and helpful. I felt safe."
缺點： "Different types of snack. Nothing serious to complain about."
優點： "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
缺點： "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
優點： "The flight was great. No complains to the crew."
缺點： "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
缺點： "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
缺點： "Sits not suitable for long distance travel"
優點： "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
缺點： "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
優點： "That I eventually made it home."
缺點： "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."
優點： "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
缺點： "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
優點： "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
缺點： "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
優點： "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
缺點： "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
優點： "The flight was on time"
缺點： "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
優點： "We will never fly united... NEVER EVER AGAIN"
缺點： "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
缺點： "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Nothing about this airline."
缺點： "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
優點： "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
缺點： "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
優點： "Flight was smooth and on time"
缺點： "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
優點： "free movies on the flight with the united app"
缺點： "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
優點： "Nothing I won't be flying united again!"
缺點： "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke."
缺點： "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
優點： "Once flight began it ran quite smooth"
缺點： "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
缺點： "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
缺點： "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
優點： "Very friendly and helpful staff."
缺點： "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
優點： "The flight was smooth. And the wine was good."
缺點： "I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation."
缺點： "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
缺點： "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."
優點： "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
缺點： "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
優點： "The seats were a lot more comfortable then other airlines I've flown with. I also enjoyed the personal monitors in the back of every seat."
缺點： "I did not like that you had to pay to watch TV. I did pay to watch TV during my flight, and there were times that the connect was spotting and the picture or sound would go out. Also, in the middle of the flight, the TV did a reboot. If I am paying for this service, I expect it to work. I also did not like the boarding process. I don't know when there became so many preferred groups, but it became a little ridiculous. I felt like half the plan was in one of these numerous preferred or special seating groups. The crew was mediocre. They weren't overtly rude or anything, but they certainly weren't going out of their way to be friendly either."
缺點： "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."
優點： "The crew was very kind."
缺點： "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
優點： "My flight started off with getting to the airport only to find my flight had been canceled in the morning and rescheduled at an earlier time while I was at work. I don't check my phone or email while at work. Fortunately, your staff was quickly able to put me on a flight that left an hour and a half after my original flight, but would put me on a connecting flight with American Airlines in Chicago. The AA flight had engine trouble so it turned around and we borded another plane after we landed. The original flight would have had me to my destination by 9:30 pm. Instead I arrived at 1:08 am the next day. I am frustrated that my flight was canceled so close to my departure. It was a great inconvenience to those picking me up at the airport. It added to my stress. It made it much less likely that I will fly United again. Maybe you had good reason to cancel my flight at such short notice, but it severely tainted my experience and opinion of United and American Airlines which had been fairly positive until now."
缺點： "The inconsideration for my schedule. The last minute change."
優點： "The crew was nice"
缺點： "United has decided it can squeeze another inch or two out of your legroom by making the padding on the seats superthin, which results in not only hard seating, but the tray table mechanism in the back of the seat in front of you projects out a few inches, effectively pinning you in place. The seats recline a total of about 3 inches, which is to say two versions of bolt upright. I spent the entire trip trying to find a non-painful position to wedge my body into, but I failed. I heard one of the crew say they hated the new seats. There was no food. The streaming entertainment system was out of order. This will be my last trip on United."
缺點： "Our plane was a turboprop, and due to the weather worsening from light freezing rain to medium freezing rain, we were delayed 3 WHOLE HOURS. This caused me to miss my connection to San Francisco."
缺點： "On the day we were to begin our trip, our flights were delayed so late that we had to be changed to a completely different airline. There was absolutely no explanation as to why the plane was unavailable. On our return flight home, once again the flight was delayed too late for us to make our connecting flight. We were told we would have to change airlines again. We spent 13 hours sitting in the airport waiting for a flight to take us to our destinations. Poor weather was not an issue . We will never book a flight with United ever again."
優點： "Flight attendants were decent"
缺點： "I have to preface that our flight to Denver was delayed 2 hours so we missed two of our connectors and had to wait at Denver airport for 4 hours so we were already a bit upset. Then our flight to grand junction got delayed as well. They boarded us 20 minutes late due to crew unavailability. We then waited another hour sitting on the plane waiting for crew members and other United passengers who were late to our flight due to their previous delayed flights. To sum up, we were supposed to be in grand junction at 3 pm and didn't make it there close to 930 pm. This was not weather related either."
豁免更改費用。 搜尋到 布雷肯里奇的彈性機票