優點： "Seats are spacious even for economy class."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
缺點： "Better food, better selection movies"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The crews on board were amazing!"
缺點： "The service from the ground staffs are not as good a the crews onboard."
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
缺點： "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
缺點： "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
優點： "Love the promptness of services, always with a smile!"
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "Comfortable, full service through the night.."
優點： "Liked the service"
缺點： "Nothing special."
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
缺點： "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
缺點： "The crew was rude when asking me to window shed."
優點： "Superb service throughout from check in to on flight."
缺點： "Seat on outbound had a slight issue."
缺點： "My Vegan meal was terrible."
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "Service was best in class"
缺點： "Planes are old. They never seem to use newer planes on the Brisbane leg."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
缺點： "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
優點： "Customer service and food couldn't be better."
優點： "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
缺點： "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
優點： "It's good that they have vegeterian options"
缺點： "Indian food was stale"
優點： "Comfortable, warm with food you could eat! What more could ask from standard economy class"
優點： "It was convenient"
缺點： "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
優點： "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
缺點： "Same price as Singapore airlines but it's a budget flight - silk air"
優點： "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
缺點： "Not one complaint"
優點： "The crew was attentive, hard working and pleasant."
缺點： "Like most airlinesuccessful the space was cramped."
優點： "1) New seats 2) Good IFE 3) Helpful crew"
缺點： "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
優點： "entertainment system and plane ambience"
缺點： "Office CS not professional."
優點： "Best price."
缺點： "Attendants were beautiful but less than accommodating. Terse even. I've flown Singapore for years and have noticed a gradual decline in attitude and manner of flight attendants."
缺點： "Terrible seats for sleeping?"
優點： "I enjoyed the food. I enjoyed the seats they were comfortable and had good leg room. I enjoyed the recent entertainment that was available."
缺點： "I put that I was allergic to sea food but the salads all came with seafood."
優點： "my borden pass had no gate no"
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
缺點： "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
缺點： "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
優點： "Yes very pleasurable."
缺點： "There’s no headphones aboard for entertainment"
優點： "Everything on time."
缺點： "It was a short flight so the A/C didn't affect my throat."
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Very uncomfortable American airlines is the worst"
優點： "The seats were comfortable"
缺點： "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
缺點： "Boarding was haphazard"
缺點： "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
缺點： "Over 90 minutes delay on arrival time on a less than 2 hours flight"
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
優點： "Trip non stop"
缺點： "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
缺點： "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "The option to hear the flip down LCD screens. Though I didn’t use them."
缺點： "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
缺點： "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
優點： "The crew and planes were excellent."
缺點： "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
優點： "Entertainment system and new plane"
缺點： "Landing was a little rough"
缺點： "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
缺點： "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
缺點： "Last to board with a young child."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "It was a very short flight so not too much to go wrong."
缺點： "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
缺點： "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
缺點： "Carry on limitations"
優點： "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
缺點： "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
優點： "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
缺點： "No respect for customers anymore"
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "The flight was on timely"
缺點： "The staff was very informative"
缺點： "3 hours late"
優點： "The crew was great and really helped calm my nerves about flying."
缺點： "The seats were old and uncomfortable."
優點： "Smooth trip"
缺點： "Delay delay delay on the flights"
缺點： "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
優點： "There was a bit more room in the seat and more comfortable. The crew was helpful."
缺點： "The isles are far too narrow. Didn't at all care for the snack options."
缺點： "Flight was 40 minutes late in departing. Was not announced at gate."
缺點： "Cramped seating and I'm not an overly large man."
優點： "I eventually arrived at my destination in one piece and found my luggage."
缺點： "Flight delayed, yes I can understand a delay but not only was it delayed, but at the exact time we are originally scheduled to board they switched gates. Not just over one or even ten gates but fro gate D51 to gate D1. In the Miami Airport that is at least a 1 mile walk. At the time they switched gates there was no notification that the flight was also delayed by nearly or should I say over an hour. This causing people to scramble, run and drag children to make sure they weren't late for boarding then when everyone arrives to the new gate, they flight is delayed by 30! Minutes. That alone pisses people off but then after waiting that time, it's delayed again at least another 30 minutes. Just not well managed!!!"
優點： "Seating space"
缺點： "No entertainment. Internet access too pricey!"
優點： "I had a bad experience with the initial flight, but the connection flight was better."
缺點： "I waited 10 hours to catch this flight to my final destination. AA lost my business after this trip."
優點： "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
優點： "Not only did they hold our connecting flight while we ran to catch up, our suitcase actually made it too! I still can't figure out how they could have accomplished this."
缺點： "Smaller plane, less leg room, no entertainment options, more of a no-frills "puddle jumper" kind of flight"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "I had a pleasant comfortable flight overall with no issues"
缺點： "Nothing the crew and flight were excellent"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Coffee with cookies!"
優點： "The fare was less than Southwest"
缺點： "I always regret it when I don't fly Southwest"
缺點： "The fact that I wasn't notified early enough about 3 hour delay"
優點： "I liked the steward Ray on board and stewardess Brianna who tried to make a terrible situation better."
缺點： "The boarding agent was angry, made my theee children cry, and would not answer a simple question. I feared for my safety and did what I could to deflate the situation."
優點： "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
缺點： "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
缺點： "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
缺點： "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
優點： "The crew was very nice and attentive"
缺點： "My table area was not clean, you have to pay for checked baggage, and in order to watch the onboard directv, you have to pay...in order to use the wifi, you have to pay....with all the other airlines out there that offer these things complimentary...I wouldn't choose united again"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The flight was on time and everything ran smoothly."
優點： "Crew was good, food terrible."
缺點： "Most of it"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Pilot sped up to make up for lost time"
缺點： "Snacks need flavor"
缺點： "No power in seats, no in-flight TV/movie without paying more, longer flight made that more important."
缺點： "3x we changed our gate nos inorder to board ..."
優點： "On time, pleasant and helpful staff."
缺點： "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
優點： "Boarding went smoothly as did the disembarking. Plane landed earlier than scheduled"
缺點： "Not enough leg room in economy"
缺點： "Flying in general"
缺點： "Wheelchair staff was so slow walking and talking to people that we almost missed our flight."
優點： "Went as expected"
缺點： "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
缺點： "and smiling faces. I actually have no complaints. All went"
缺點： "Plane was really hot."
優點： "Very organized boarding process."
缺點： "Entertainment/tv none unless you pay. Food...small bag of dry mix snacks or pay. Not asking for prime steaks, but a fruit would have been nice."
優點： "The crew on the plane!"
缺點： "No room overbooked,too many seats and many osc!! Lied about flights and seating!!"
缺點： "The back seat doesn't recline at all. Made for an uncomfortable flight."
優點： "The crew were very nice."
缺點： "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
優點： "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
優點： "Very professional crew"
優點： "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "Since that flight was 2 hours late leaving I was not on it."
缺點： "Total lack of communication between silver airways and passengers. Also think crew scheduling was pretty lax in communicating with own staff."
優點： "Food options were varied, which was nice. Extra legroom helped a little."
缺點： "I upgraded to economy plus and still felt cramped in my seat. Width of seats doesn't allow for comfortable movement of arms. I'm not a large person, either. Larger issue for me is separate charges for everything. I'd rather pay for a higher priced ticket that includes everything. Maybe an opt-out model would help so people who don't want to eat or check a bag are happy and those who do don't don't feel nickeled and dimed throughout their entire trip."
缺點： "Leg room was so bad that my knees touched the seat in front when I crept them straight with my bud all the way in the seat. Very uncomfortable. Flight was going to be on time but then we waited a long time in small seats for a couple passengers from other flight that came in late. Some of these passengers showed up with food. So apperantly they did have time for that. Entertainment was pain to navigate and hard to avoid buttons on arm rest when using it as arm rest."
優點： "Not much"
缺點： "The seating, lack of food, being late"
優點： "The staff was very pleasant on the plane and the pilot was excellent."
缺點： "Half of the plane was empty. Though the extra seats are considered "economy plus" if the seats are not occupied, there should be last minute seat upgrades at no charge for the comfort of the passengers, instead of trying to "nickel and dime" us. The passengers that get upgraded would have more room and there would be less congestion in regular economy seating and would amplify the pleasant nature of people while traveling."
缺點： "Again.....the seats/leg room unacceptable."
缺點： "Flight was canceled after leaving on standby for 7 hours and charge me to get on another flight the following morning."
優點： "Check-in sooth easy and friendly, transferred without a problem"
缺點： "Again a crabby flight attendant. Very rude and unpleasant. She was a younger person and seemed very inexperienced in dealing with people."
優點： "Crew was nice"
缺點： "I'm 5'7", 135lbs and was incredibly uncomfortable in this narrow, tightly spaced seats. Again not enough attendants, took 2 hours into 3 hour flight for drink service. $8 dollars for a movie is exorbitant, and I didn't see anyone use this service so why so expendive? Attendant hawking " snacks for sale", not cool."
豁免更改費用。 搜尋到 布雷登頓的彈性機票