The flight attendant read all of the directions off his phone, with a mask, and in a low, uninterested voice. We heard little to nothing of the directions and weren’t even motivated to try.
Nice crew. Flight was delayed but delta notified us and handled it best as they could.
2hr delay. Other airlines were all flying out on time so maybe it was staff shortage? When we eventually took off, we went from Cancun to JFK in 3 hours. Fast once in the air.
Our flight attendants from SEA to DTW were really amazing. Our flight was delayed significantly which resulted in a near miss of our connecting flight to BOS. As it became apparent that we might actually make our flight they were very kind to relay calls to the departing gate to hold the plane as long as possible. What could have become a very frustrating overnight in the airport turned into a welcome final destination home.
Old plane. Zero leg room. Dour staff. Turn lighting on repeatedly on redeye - spend half the time making useless announcements. Impossible to sleep even if you were in 1st class.
Great customer service. Safety and cleanliness. Fly delta.
優點： "Seat comfort was average for a small jet. Bottled water was cold."
缺點： "Cabin was too warm"
缺點： "There should not be a pay wall around the internet in today's day and age"
缺點： "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
優點： "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
優點： "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
缺點： "Everything was perfect"
優點： "The plane arrived in Atlanta ahead of time and thus we were able to start boarding earlier than usual. The gate agent kept the process in order and moved the boarding process along nicely. The pilots also got us to Baton Rouge 28 minutes ahead of schedule which was appreciated. Nice flight."
缺點： "Same issue with getting passengers seated once on the aircraft and then getting their luggage stowed takes too much time."
優點： "Flight was short"
缺點： "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
優點： "The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay"
缺點： "It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on."
優點： "It was quick"
缺點： "The head sets cost $2 There wasn’t food served It was very cramped."
優點： "The crew was polite and attentive the entertainment was good. Every thing else was pretty disappointing. The bathrooms onboard were pretty Dirty. The flight was delayed and no overhead baggage space. For such a long and delayed flight they gave me one pack of cheez it. Terrible value for money :("
缺點： "More snacks considering the delay. Maybe even a some sort of credit for my time wasted."
優點： "Excellent crew!"
缺點： "Need better snacks."
缺點： "Flight was cancelled after multiple delays and waiting 8 hours"
缺點： "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
優點： "Flight attendant's are awesome and they always try to make your flight better."
優點： "Smooth sailing"
缺點： "Small bathrooms, difficult to access."
優點： "Delta Comfort om commuter jet"
優點： "Not much"
缺點： "Seats very uncomfortable no room to move"
缺點： "Small airplane, noissy"
優點： "Everything went smoothly - very happy"
優點： "Good flight. Organized. Friendly flight attendants. I like Delta."
缺點： "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
優點： "Crew was fantastic and very helpful."
缺點： "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
優點： "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
缺點： "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
優點： "liked the pods in delta one"
缺點： "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
優點： "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
優點： "Everything was great from boarding to landing."
優點： "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
優點： "Generally everything went smoothly on this leg of my trip."
優點： "Every one was nice"
缺點： "No problems"
優點： "Plane nice and comfortable"
優點： "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
缺點： "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
優點： "Only 15 minutes late"
缺點： "Like everyone, I dislike the tight seating."
缺點： "Old 747 ER needs to be junked"
優點： "The trip was short."
缺點： "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
優點： "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
缺點： "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
優點： "Friendly people and clean plane"
缺點： "They lost my luggage, I hope it shows up shortly"
優點： "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
優點： "Everything went smoothly. We landed early and the crew was lovely to fly with."
缺點： "No complaints from me!"
優點： "Did not eat or use entertainment."
缺點： "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
缺點： "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
優點： "Getting out of the plane"
缺點： "Wobbly, tight seating. Broken tv/entertainment system. No legroom. No warning before turbulence."
Excellent Airline..very pleased..
On both going and come back from our trip the jet way broke. Costing us 20 minutes to get to the next leg of our trip.
Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX
缺點： "Flying on a different airline"
缺點： "Very friendly and safe staff"
優點： "Boarding was fast and efficient"
缺點： "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
優點： "Everything was clean and new feeling"
缺點： "Food on offer was uninspiring."
優點： "On time, only one gate change!"
缺點： "Cheaper. Ran out of food on the incoming flight. Should have planned better"
優點： "The crew was great!"
優點： "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
缺點： "Dancing clowns? Overall it was a nice and pleasant flight"
缺點： "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
優點： "Great crew"
缺點： "Not much other than lower fare"
缺點： "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
優點： "Seat extremely comfortable."
缺點： "We sat waiting a few minutes after everyone was onboard."
缺點： "More options when flights are delayed. I understand that some things can’t be controlled but 3hrs with limited to no options is unacceptable. And boarding the flight, it’s always unorganized. A more organized line should be formed. When the groups are called to board the plane."
優點： "With the exception of comments below, everything was great."
缺點： "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
缺點： "We had no WiFi service on board for the whole flight even tho we were told it would be available. Not a big deal but only thing to improve"
缺點： "I am tall and seating is a little tight."
優點： "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
缺點： "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
缺點： "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
優點： "The flight was comfortable and the crew were very nice."
缺點： "I didn't look like that we had to board outside because a flight going to Texas was late."
優點： "Staff very professional, everything else went as planned. That's all one needs."
缺點： "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
優點： "Called 1-800 hotline and got a new flight"
缺點： "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
缺點： "Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small."
優點： "Not much"
缺點： "The luggage transfer from customs to the Miami LAX flt. was not clearly explained . I had to wait in line to recheck the luggage to LAX, the wait cut the time to lax flt departure forcing me to sprint over to gate 48 all the way across the airport.(about 1 mile.)"
優點： "Friendly crew"
缺點： "Movies selection poor and games could be better and touch screen not working properly"
優點： "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
缺點： "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
缺點： "The food was horrendous. I am pretty sure the folks at AA responsible for selecting, preparing, and delivering to the passengers do not eat this food. I am a million mile flyer with AA, I had the same status on NW, and high mileage on Lufthansa, and other international carriers. At the height of my career I was a 100% road warrior flying internationally weekly The food on this flight was the worst I have ever been presented with."
優點： "Quiet clean bathroom good layover time"
缺點： "No problems."
優點： "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
優點： "The food and seat back entertainment were great, as well as the staff"
缺點： "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
優點： "Great time. It was one of the best flights I have ever taken."
優點： "Flight was not full and the seat next to me was empty so I had space to stretch and sleep."
優點： "The airplale MD 80 are old"
缺點： "Flight path at the end had to many turns kinda made me sick"
優點： "Food was decent"
缺點： "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
缺點： "Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even."
優點： "Their customer service sucks."
缺點： "Their customer service sucks."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
優點： "Smooth ride"
缺點： "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
缺點： "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
缺點： "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."
缺點： "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
優點： "The new plane."
缺點： "Late departure."
缺點： "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
United gets 5 stars in customer service! Lately other airlines have had problems with their flights. I got caught without a flight, and United employee Z Hassan went above and beyond in helping me find a needed flight. I cannot thank him enough for his initiative and kindness towards me during this stressful time. My entire rebooking and flight with United was wonderful!
It was o time and the crew was very profesional at all times.
優點： "The crew were kind and helpful and kept us hydrated"
缺點： "The seats are so tightly packed that it’s quite uncomfortable"
缺點： "The internet connection was terrible i was not able to see anything that was being offered"
優點： "Service was friendly"
缺點： "Food from Dulles to Munich was one Of the worst dishes served on the overseas flight"
優點： "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The flight attendant in our section was amazing. She gave us tips for London and gave us some complimentary alcoholic drinks. She made the flight so much more enjoyable."
缺點： "The seat comfort was just ok. Neither my husband or I was able to get much sleep. The seats in coach are very tight and we couldn't really get comfortable."
缺點： "Sits not suitable for long distance travel"
優點： "Entertainment is excellent!"
缺點： "Seats are very close together but the flight is short"
優點： "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
缺點： "Not one thing."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Was okay"
缺點： "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
優點： "Staff somewhat friendly"
缺點： "See above comment regarding no beverage but gave pretzels."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "It was not full and the people and flight attendants were very nice."
缺點： "It left a bit late from EWR."
缺點： "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
優點： "Very smooth flight, good seats."
優點： "Professional people/crew"
缺點： "Incredibly small seats from a small plane"
優點： "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
缺點： "Seats could've reclined a little more."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Crew friendly"
缺點： "Flight delayed don't like the fact that sleeping in the airport don't accommodate hotel for passenger"
優點： "Staff very courteous & very helpful with a smile!!"
缺點： "I've nothing to say that we disliked."
優點： "Good smooth flight. Nice crew."
缺點： "It's all about spending extra money. Not enough leg room for tall people unless you spend an extra 40-70 or whatever it was. Need to spend extra money for any food you want, was only offered a small bag of pretzels. Need to waste money to watch any tv or movies, so no free entertainment."
優點： "I got offered to upgrade to first for only a $100 more. Love to fly first on United again!"
缺點： "That the plane was a little bit older."
缺點： "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "the fact that I could pay for more comfort with an upgrade"
缺點： "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
優點： "The crew was Friendly. I like the streaming to personal device option & in flight app usage."
缺點： "Getting delayed in Denver, again. IT'S THE airport, not the airline, I swear. But to have a delay at the very last min due to technical issues, was not well received, albeit, out of my control, of course."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "That there was an outlet next to my seat"
缺點： "The outlet did not hold my charger n it kept on falling off or the guy's leg next to me kept on kicking it out I would recommend moving the charging port somewhere elsewhere"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Lost my bag"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "On time"
缺點： "To close"
優點： "Smooth flights"
缺點： "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
優點： "On time and people nice"
缺點： "Everything. Very good"