Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
優點： "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
缺點： "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
缺點： "The person next to me had a distinct body odor."
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
優點： "All Crew members was friendly seats i found comfortable."
缺點： "Flight way too cold"
缺點： "Satisfied service friendly staff overall satisfied."
缺點： "Seat space could be wider for working"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Foods. Drinks. Entertainment."
缺點： "Nothing. Everything’s so perfect!"
優點： "The crew was great as usual. The food was good"
缺點： "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
優點： "excellent - comfy plane, great service, excellent stuff."
優點： "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
缺點： "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "The comfort and caring staff"
缺點： "Food serve a bit slow with the no of pax and long queue for the washroom"
優點： "They were polite."
缺點： "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
優點： "Boarding was great. Staff was cordial. Excellent flight."
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
優點： "Flight crew, food, boarding and entertainment great."
缺點： "Just didn't like the 7 hour delay for the flight. Nobody's fault."
優點： "Excellent flight experience"
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "friendly and attentive crew. connecting flight was a breeze. well worth the price."
優點： "The flight was carried out by Lufthansa. The staff was very polite and helpful."
優點： "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
缺點： "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
優點： "crew was very polite and cheerful."
優點： "Overall experience"
缺點： "Could have had a better selection of movies"
優點： "Great service always"
優點： "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
缺點： "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
優點： "The hot towels twice during the flight was great"
缺點： "Really just the food"
優點： "Comfy chairs and good food on Singapore Airlines."
缺點： "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "The entertainment 100s of movies & Shows The very good portions just right"
缺點： "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
缺點： "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
缺點： "Very hard seats not many movies to choose from"
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
優點： "Comfortable seats and service"
缺點： "Food could have been bit better."
優點： "Vistara ground staff is not very helpful"
缺點： "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
優點： "very welcoming and responsive"
缺點： "avoid last-minute gate changes"
優點： "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
缺點： "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
優點： "Nothing at all."
缺點： "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
優點： "The crew was amazing, polite and efficient"
缺點： "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
優點： "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
缺點： "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
缺點： "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
優點： "The food and crew on board are good"
缺點： "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
優點： "Nice crew with good ambience"
缺點： "Online all food options, though it's a small flight with no hot food served!"
優點： "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
缺點： "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
優點： "Service was nice. Crew was friendly"
缺點： "Allow for free updrades"
優點： "The flight was on time. The overall experience was good. Would love to travel with them again."
優點： "Not at all"
優點： "All was okay and easy."
缺點： "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
優點： "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
缺點： "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
優點： "Super professional and kind crew. Food was good. Overall, a fantastic flight."
優點： "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
缺點： "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
缺點： "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
優點： "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
缺點： "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
優點： "Baggage policy is good"
缺點： "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
優點： "Service was good"
缺點： "Flight was delay that was not good"
優點： "everything went smoothly.. good service, good food"
優點： "Was a very good experience. Staff was friendly and organized. Food was good."
優點： "Free upgrade to first class for no apparent reason"
優點： "The best airline in India... by far!"
優點： "Cleanliness timing"
缺點： "Baggage cost for extra luggages."
優點： "They had a check in/ luggage drop before the AirTran"
優點： "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
優點： "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
優點： "Boarding and crew were great."
缺點： "Food can be improved."
優點： "Friendly staff, organized boarding, in flight crew helpful in finding seats"
缺點： "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
缺點： "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
缺點： "Flight was delayed by two hours"
缺點： "Felt more like a domestic flight than an international"
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
缺點： "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
缺點： "Seat, food, service"
缺點： "cabin not so clean, no foot rest. But crew good service."
缺點： "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
缺點： "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
優點： "Pleasant steward"
缺點： "Delayed and waste time at Jakarta airport"
優點： "Hard landing which gave passangers a shock."
缺點： "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
優點： "Food provided in Mumbai to KL flight was satisfactory."
缺點： "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
缺點： "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
缺點： "Ok flight but so cold on board"
優點： "Food was good."
缺點： "The delayed flight and consequently lost luggage afterwards."
缺點： "All good, short flight"
優點： "Attendants were kind."
缺點： "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
優點： "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
優點： "The service"
缺點： "The food"
優點： "Good on the plane and in the business class lounge was excellent"
優點： "Good service and timely operation"
缺點： "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
缺點： "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
優點： "The flight surprisingly arrived ahead of schedule :)"
缺點： "The food, at least it was better than the food out of KUL"
優點： "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
缺點： "Lateness and lack of transparency from MAS staff"
優點： "Free beer and wine. Good inflight entertainment. Food ok."
缺點： "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
優點： "The staff is great"
缺點： "We had to wait very long for take off"
優點： "On time departure system works"
優點： "Staff are courteous"
缺點： "Departure was delayed an hour"
優點： "The boarding and entertainment..."
缺點： "The food... and the lack of announcement to advise us on the delay"
優點： "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
優點： "Cabin crew friendly and helpful."
缺點： "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
缺點： "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
優點： "The korean spicy chicken was delicious!"
缺點： "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
缺點： "Lost baggage on direct flight"
缺點： "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
優點： "The apps gave a good guide on the check in and check out time"
缺點： "Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight"
缺點： "There could be more leg room available and wifi on the plane"
優點： "Cheapest nonstop between KUL and HKG on one of the 3 major alliances."
缺點： "Dated planes, inadequate recline and seat pitch. Economy on MH 737s is POOR, with no recline seats. Pay the extra money and fly business, with MHUpgrade. A 50% bid usually will win you an upgrade"
優點： "Boarding and takeoff ,, in time"
缺點： "The food should be according to international standards,, The food on board is so spicy,,"
優點： "The Crew in general was friendly and helpful"
缺點： "The food was disgusting so I didn't eat my second meal and the seats were cramped and uncomfortable."
缺點： "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
缺點： "No entertainment system, bathrooms only at the end."
缺點： "seat is not completely clean..."