優點： "Good service"
缺點： "N A"
優點： "Was able to get rest"
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
優點： "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
缺點： "none of the film choices really appealed to me, but I am picky!"
缺點： "They should serve variety of. Food"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
缺點： "Nothing to dislike."
缺點： "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
優點： "It was our first international flight and everything was fine."
優點： "Good food!"
缺點： "I dont know"
優點： "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day....would have been great if wifi was available"
優點： "The entertainment system and choices were top notch!"
缺點： "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
優點： "The comfortable aircraft and its services"
優點： "Excellent service and attention to detail. Flight Attendents were courteous, friendly and eager to please."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
缺點： "There wasn’t anything I didn’t like."
優點： "The leg room was pretty generous compared to other airlines."
缺點： "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
優點： "Flight attendants"
缺點： "Clean, great service, good food."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "In flight map display, food, power outlets, seat size/space, good movie choices"
優點： "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
缺點： "The flight was very lomg, but nothing could be done to remedy that."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Nice service"
缺點： "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
缺點： "Flight was delayed."
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
缺點： "Would love more Movie and TV options"
優點： "Friendly staff and good good choices. Clean and new plane."
優點： "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
缺點： "Service!!!! Plenty of crew and they are very attentive."
優點： "Excellent service from staff. Always with a smile. Food was exceptional!!! They even serve icecream on board!!! Food and drinks kept on coming."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Stewerdesses were great"
優點： "Stewardess are courteous."
缺點： "Bathroom floor is not maintained properly. Always wet."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "The ladies all smiling and very very polite. Best airline I've flown on."
缺點： "I have no complaints."
優點： "I really appreciated getting a meal on the plane despite the short two hour flight. I've always liked flying Korean Air due to their cleanliness, presentable flight attendants and good customer service."
缺點： "The only thing I seemed to have a problem with was the volume and clearness that came out of my headphones. Although the headphones were provided by the airlines, the volume came out a little unclear and kind of scratchy. Other than that, everything was great."
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點： "Love everything about the Korean Air."
優點： "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Overall korean airline is awesome."
缺點： "Should have better selection of food"
優點： "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
缺點： "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
優點： "Very professional crew Great food"
缺點： "Boarding process in Seoul was quite chaotic"
優點： "Food was disappointing. Wine was not offered until asked."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "Love the crew! So nice and sweet"
缺點： "TV screen was restarted without me knowing right in the middle of a movie....annoying"
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Most of my selected seats were changed to seats I did not want.
The crew at the check-in counter was super-helpful and exceptionally kind.
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "I like the spirit of Christmas in some of the staff."
缺點： "Board people by section instead of a madsive line."
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
缺點： "More movie choices. More substantial second meal."
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
缺點： "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "Very comfortable and nice atmosphere"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Premium economy is more worth that the price"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Very comfortable plane, even full. Polite crew."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點： "Flight delayed 1 hr."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
優點： "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
優點： "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "We arrived around 39 minutes early and the whole process was very smooth"
缺點： "The flight attendants were fantastic!"
缺點： "Seats could have been more comfortable. No space. Food made me sick."
缺點： "Seats are too small"
優點： "The crew was very attentive and had great personality. They anticipated any needs we had."
缺點： "It was great fir a short flight. And they got me there early."
優點： "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
缺點： "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
優點： "Comfortable (only) because lots of empty seats."
優點： "Safe and fast journey."
缺點： "Vegan Options for snacks"
缺點： "Late flight. Unacceptable"
優點： "The A330 was comfortable and the crew was efficient and cheerful."
缺點： "Delta is the best experience we've had of late."
缺點： "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
優點： "Helpful crew. Arrived early."
缺點： "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
優點： "Plane was clean & modern"
缺點： "More leg room"
缺點： "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
優點： "Crew were great, on time, helpful, friendly."
優點： "Nice suites though they feel a little cramped. Good for privacy"
缺點： "lounge in PEK was under renovation, temp lounge was not very nice"
缺點： "Seats are so small. Flight was delayed."
優點： "The crew was amazing, the seats were medium on the comfort range."
缺點： "More comfortable seats and more leg room!"
優點： "Good flight overall"
缺點： "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
優點： "Smooth flight, on-tome departure"
缺點： "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
優點： "The crew at the airport was very courteous and helpful."
缺點： "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
缺點： "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
缺點： "Too cramped. No leg room"
優點： "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
缺點： "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
優點： "Great entertainment offering plus liked that I was able to charge my phone at the same time."
缺點： "Nothing to add"
缺點： "Dutch sub titels on fims would be good"
優點： "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
缺點： "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
優點： "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
缺點： "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
優點： "flight was canceled"
優點： "The flight was practically empty!"
缺點： "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
優點： "Arrived early"
缺點： "Seat comfort. Interior is a little dated now."
缺點： "Both Delta planes were too warm. My fingers were sweating, which is a first."
優點： "Couldn’t find a thing."
缺點： "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
缺點： "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
缺點： "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
優點： "Plane was very clean and flight attendants were helpful and friendly."
缺點： "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
優點： "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
優點： "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
缺點： "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Flight attendant was very nice."
缺點： "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
優點： "The airplane"
缺點： "Poor food"
缺點： "Told to drop down a class on arrival at gate."
優點： "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
缺點： "For some reason I had to get my seat at the gate and waste extra time for it"
Paid quite a bit of money for tickets. Significant turbulence (NOT AA’s fault) made for a bumpy flight without drinks and snacks.
We will fly American again
Plane was EXCEPTIONAL CLEAN. SEATS SPACIOUS. CREW FRIENDLY, EFFIVIENT. WELL GROOMED
優點： "ABSOLUTELY NOTHING"
缺點： "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
優點： "The speed at which everything was handled."
缺點： "It was great"
優點： "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
缺點： "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
優點： "Service and flight was excellent"
缺點： "They were great"
缺點： "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
優點： "I have been flying American for 50 years, as a million miler."
缺點： "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
缺點： "Flight delayed 24 hrs"
缺點： "Tray table was dirty"
缺點： "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
優點： "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
優點： "Friendly, professional, polite, perfect."
優點： "The flight crew were friendly."
缺點： "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
優點： "On-time, 20 minutes early!"
優點： "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
缺點： "Movie selection on long flights not impressive ."
缺點： "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
缺點： "Getting baggage took an hour"
優點： "Overall, my experience aboard America Airlines was great!"
缺點： "There was nothing not to like!"
優點： "The crew was helpful and fast in turning plane over."
缺點： "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
優點： "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
優點： "Great staff"
缺點： "Old plane, interior plastic yellowing, engine noise in rear."
優點： "Snow ruined flight. Crew was great."
缺點： "No entertainment with this flight. Cookies good."
優點： "Boarding as quick and efficient. Staff were friendly and courteous"
缺點： "Nothing bad to comment on as the trip was a smooth trip"
優點： "Unfavourable crew. Pilot was very good and detailed though."
缺點： "The smell on airplane, was not offered any water to drink."
缺點： "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
優點： "Friendly staff. In-flight entertainment included."
缺點： "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
優點： "Entertainment system was great."
缺點： "Seats too small. I mean waaaay too small."
缺點： "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
優點： "The AA app for entertainment works well, friendly crew."
缺點： "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
優點： "Snacks and Beverage"
優點： "Always on time and always comfortable."
缺點： "Old plane, no entertainment"
優點： "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
缺點： "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
優點： "Good crew."
缺點： "The plane was delayed for two hours!"
優點： "It was very smooth once we were able to take off!"
缺點： "We were delayed in the plane almost an hour with no cool air. They had technical problems."
優點： "Everything was great. Slept the entire flight."
缺點： "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
缺點： "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
優點： "Finally getting to my final destination and out of DFW."
缺點： "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
優點： "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
缺點： "There was no food or entertainment to rate"
優點： "We arrived safely"
缺點： "Delay disorganized staff that was not friendly or helpful lost luggage"
缺點： "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
優點： "Da food, seat"
缺點： "Da Music"
優點： "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
缺點： "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
缺點： "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
優點： "Everything other than the time"
缺點： "That the plane was one hour late taking off. We arrived bed very late at night"
優點： "The planes weren’t overly packed and everyplane was on time"
優點： "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
優點： "My flight attendant was great. She was very fast."
缺點： "Plane was kinda dirty."
優點： "comfortable and on time"
優點： "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
缺點： "As previously noted."
缺點： "Same thing, we weren't seated together like I thought I had booked the seats."
缺點： "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
優點： "The flights were on time, the planes were clean and all staff was great."
缺點： "No wifi or TV on the planes."
優點： "Load $60k worth of my video equipment."
缺點： "Load $60k worth of my video equipment."
優點： "Very accommodating cabin crew."
缺點： "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
優點： "It was great all the way. No complaints"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Boarding, take off and arrival time. Flight arrived before schedule."
缺點： "Tight seating"
優點： "Quick flight free beverage and snack"
缺點： "Flight delayed with several gate changes"
優點： "Flight crew were professional and friendly."
缺點： "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Eas to find my connecting flight. Staff very friendly."
優點： "Crew was great and accommodating due to hour delay"
缺點： "Late delay. Slow boarding. Sat on plane for hour before actual take off."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
優點： "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
缺點： "I thought insurance gave me any reason to cancel or change my flight"
優點： "On time , early"
缺點： "Baggage seemed to take a while to get from baggage claim"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
缺點： "minor delays and some wind on the landing but that's out of our control"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Direct Flight. First in a Loooong Time !"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "United is unorganized!!!"
優點： "At the end of a long day, the crew was attentive but not intrusive."
優點： "Super crew, slightly more comfortable"
缺點： "Economy seats are never great."
優點： "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
缺點： "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."