Amazing service, food, and experience!!!
The flight was delayed and packed. No regular updates from the pilot regarding the arrival time
The staff were nice. My flight was good. The one thing that I like the most is the Incheon airport which is organize and have sophisticated restrooms compared to other airports. I couldn’t elaborate much on my experience because I was too tired during my flights from Cebu back home.
The crew were great the food was just ok
優點： "Staff excellent Flight smooth landing a breeze"
優點： "Being on time, food, orderly"
缺點： "Everyone was accomadating"
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "korean air is always great, service was awesome"
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "great service. my kids loved the special treatment!"
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
缺點： "Little leg room on shorter flights/smaller aircrafts."
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "Lots of leg room, great meal, and excellent flight attendant service."
缺點： "Nothing to dislike."
優點： "Comfortable seats. Excellent and courteous, and friendly service."
缺點： "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
缺點： "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
缺點： "Too much plastics - need to be more sustainable."
優點： "Very reliable, quick boarding"
優點： "The staff"
缺點： "Business would be better"
優點： "Great service"
優點： "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
優點： "Food and accommodating flight attendants."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Everything was perfect perfect service excellent food the best I ever flown so far"
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
優點： "The flight attendants are very attentive and respectful."
缺點： "Economy seats are not the comfiest!"
優點： "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
缺點： "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "We are delayed for 2 hours"
優點： "Service counter check in was very helpful"
優點： "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
缺點： "The menu selections were adequate.... video and entertainment left a lot to be desired."
優點： "From baggage check to arrival everything went smoothly."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
缺點： "I'm a tall guy so I didn't have enough leg room to lay down"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
The crew are friendly and accommodating. I have no complaints.
Excellent except for food
優點： "Crew was amazing, food was great."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "Kiosk, bag service, One World Integration"
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Food Service Crew actually cares about you"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The flight is on time,service is excellent."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
缺點： "Free Wi-Fi would be nice"
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
Everything was pretty good to excellent
Wonderful airline to travel with. The accommodations are always great.
Customer friendly fine service. Thank you.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
缺點： "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
優點： "I like the crew members"
缺點： "Entertainment selection and food could be better"
優點： "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
缺點： "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
優點： "Super friendly crew. Enough food and drink."
優點： "Always love the SIA business product on long haul."
缺點： "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
優點： "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
缺點： "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
優點： "Food was pretty good. Loved the Weiss ice cream bars"
缺點： "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
優點： "The staff is amazing and know what parents of bubs need."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
優點： "Espresso coffee, champagne, crew, headphones"
優點： "Clockwork prompt"
優點： "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
缺點： "Cabin temperature was really hot."
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
缺點： "Expected to have more indian movie choices."
優點： "Loved the hot towel service"
缺點： "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
優點： "Modern aircraft , nice crew"
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Food and good service"
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Staff managed to change seating due to height. Very accommodating."
缺點： "Entertainment console dated. Sound very crackly. Video images not sharp."
優點： "Consistency of service, efficient"
缺點： "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Second bag was four foot bronze statue, no problem or extra cost"
優點： "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
優點： "Excellent crew, efficient processes and overall relaxing"
缺點： "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
優點： "everything great, every time again"
優點： "Good crew, but working with some tired, old equipment."
缺點： "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
優點： "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
優點： "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
缺點： "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
優點： "Staff friendly and efficient"
缺點： "Flight crew is great!"
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
優點： "Great airline , seat was spacing was wider then American airlines"
優點： "Amazingly kind and helpful crew. Great food."
缺點： "Rude flight attendant. Disgusting!"
優點： "Service was excellent"
缺點： "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
缺點： "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
優點： "Plane are clean"
缺點： "The food is really good"
優點： "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
缺點： "Food is just so so and they should give snack for long flights."
缺點： "one check-in crew (female) at gate was not very nice. My mom is disabled & in her personal wheelchair. The other check-in crew members told us (5 total) to go together to board the plane then this female staff told us we can only have one family member go in with my mom (to take care of the wheelchair then assist her on the plane) next time we board the plane. Their messages are inconsistent & her attitude was uncalled for, especially when she let other disabled passengers on with their more than one family members & the other Asiana staff members told us to go in at the same time."
缺點： "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
優點： "Upgrade to business class"
缺點： "No alcohol"
缺點： "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
缺點： "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Superior attentive and hospitable staff. Will def book them again!!!"
優點： "Everything Just fine."
缺點： "Oh good no problems"
優點： "Service, food and legroom, cleanliness"
缺點： "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "I had to pay $100 both legs of the flight for an extra bag. I could have went with another airline and payed a cheaper overall flight if i knew Asiana was going to charge me. Ive taken similar flight through Philippine air and they never charge me for 2 bags. This should be something factored in with $$ or highlighted before purchase. Instead of the airline sneaking extra fees on its customers....."
優點： "No entertainment at bulk head"
優點： "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
缺點： "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
優點： "They served grewl twice I thought I was getting grewl with road kill to eat"
缺點： "The food and seemed like one of the lady's working there did not like her job"
缺點： "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Flight crew were very attentive to our needs and made it sure we were comfortable and well serviced all the duration of the flight. Flight attendants were explaining we had to land back and that reassured us and it was a smooth transfer."
缺點： "The flight was delayed again then we were flying for almost 3 hours until we had to land back to incheon due technical difficulties. I understand these things happen but for a passenger who had to start with a delayed flight, followed by another delayed connecting flight then had to be in the air for almost 3 hours just to have to land back wait for to change aircraft It was too much and felt Like a complete waste of time. I do commend the crew for tending to us."
缺點： "Weighing hand carry bags in Manila"
優點： "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
優點： "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
缺點： "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
缺點： "Problem with getting off the airplane"
優點： "Fight crews are very nice. Service is very good. Food is good compared to other airlines."
缺點： "Long layover."
優點： "The service and experience was excellent"
缺點： "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
缺點： "No good Korean movies to watch."
優點： "Food was delish (esp the Korean options), and crew was very courteous. The plane going to our destination had an updated online entertainment system -- touch screen worked w/o too much effort and the control was an easy reach from in front of you but I can't say the same for the flight back which i think is an older plane."
缺點： "I was getting sick and had fever the day i was going to fly back home. I was contemplating moving my flight but wanted to know if I could do it without getting charged (say if I had a doctor's note from the hospital) or at least how much I would have to pay... I didn't get to ask at all because (1) it was hard for me to find the correct customer service to call and (2) when I reached it, I was asked to call again as services were busy. I ended up taking the flight sick because I didn't want to rack up extra charges. Also, I find the seats pressing on to my thighs if my legs are in a relaxed position (meaning not trying to keep my knees together as if I was in a job interview). I've had to put a blanket or pillow between me and the armrests so they wouldn't hurt. Some airplanes have thinner more streamlined armrests and those have made some of my other travels more comfortable."
優點： "A bit delayed but still arrived almost on schedule"
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
缺點： "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
優點： "seats are comfortable for being economy"
缺點： "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
優點： "It truly set apart from the other airlines I used for my 15-day trip. It was by far the best airline from top to bottom"
缺點： "Food was not very good"
優點： "The food was excellent when the steward decides to serve you."
缺點： "4 of 4 flights were all delayed and the in flight entertainment is very limited."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Food and comfort"
I love tvs at all seats. Should be standard on all planes of any duration. Wish internet worked. I can never figure it out.
Great stress free experience
Not happy with seat assignments. We got the last seats . Too noisy
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
優點： "Sitting in the exit row"
缺點： "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
缺點： "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
優點： "Customer service as always"
優點： "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
缺點： "Nothing really. Flight was quick."
缺點： "Filthy plane, and delayed too long"
優點： "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
優點： "Yes, . Amazing crew Seat was comfortable."
缺點： "The comfort seats are not that comfortable"
優點： "Terrific service."
缺點： "Everything was great."
缺點： "Delay after landing"
優點： "Food and entertainment not applicable"
優點： "Clean bathrooms and great refreshment choices"
優點： "Flight attendant was great!"
優點： "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
缺點： "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
優點： "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
缺點： "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
優點： "Best Delta flight so far."
優點： "And arrived early, too.☺"
優點： "Smooth flight Courteous"
缺點： "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
優點： "Everything went smoothly."
缺點： "All was good."
優點： "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
缺點： "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
缺點： "That's the flight is clean"
缺點： "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
優點： "Again, a quick and easy connector and flight homeward."
缺點： "Not applicable."
優點： "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
缺點： "No assistance in helping us get to our destination"
優點： "The service was good"
缺點： "The flight was very rough on landing"
缺點： "luggage did not arrive same time with me and not the same airport"
缺點： "The wifi wasn't strong enough to download the app to watch movies on the plane."
優點： "Comfortable seats in coach Good snacks Friendly crew"
優點： "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
優點： "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
優點： "Free entertainment of new and older movies, free meals (although still typical airline food"
缺點： "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
缺點： "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
優點： "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
缺點： "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
缺點： "Mechanical failure had to switch planes an hour and 20 minutes late"
優點： "Excellent customer service"
缺點： "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
優點： "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
缺點： "No complaints."
優點： "Very nice do to Delta employees."
優點： "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
缺點： "Why can't all the Delta gates be near each other. My connecting flight was very far."
優點： "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"