無法直飛到安那翰。KAYAK建議你，先飛到聖塔安娜 約翰韋恩機場（SNA）（15.81km 安那翰），然後再從那邊租車或搭乘計程車。
優點： "服務 電影 雪糕"
缺點： "Everything was great!"
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Very friendly crew!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Everything was on time. Crew was outstanding."
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
缺點： "Some turbulence awoke us midway through the overnight flight."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
優點： "Courtesy of crew members"
缺點： "No vegetarian food available"
優點： "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
缺點： "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "Comfortable flight, friendly staff."
優點： "Flight attendants are really kind and patient."
優點： "The snack stand near the bathroom area during the long flight is a nice touch."
缺點： "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
優點： "Everything except with boarding."
缺點： "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."
優點： "Overall efficiency, plane comfort and on time"
缺點： "Food especially main course was not good"
優點： "Most amazing cabin crew I've flown with. Thank you so much."
缺點： "The entertainment system went down. I slept anyway so no big deal but please check the electronics onboard before takeoff.."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
缺點： "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
優點： "Comfortable flight"
優點： "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
缺點： "The second meal wasn't the greatest but I think it was me not the food."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
缺點： "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
優點： "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
優點： "Friendly af"
優點： "seat size is okay,"
缺點： "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
優點： "They are family oriented."
缺點： "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "The flight crews are friendly and very active I love the smooth airborne and landing the food was delicious"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I really liked how Korean Air had the next flights gate information on my boarding passes."
優點： "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
缺點： "No individual control for air vent and it was a bit warm for me but most people were comfortable."
優點： "Timely and professional services,well polite and corteous staff"
優點： "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
優點： "Good customer service"
優點： "Clean rest rooms Friendly attendants comfortable leg room"
缺點： "Very limited entertainment options for such a long flight, IAD to Seoul"
優點： "The crew are friendly, the flight was comfortable"
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Comfortable flight, flight attendants were courteous, toilet was always clean."
缺點： "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
優點： "Service counter check in was very helpful"
優點： "The flight was on time and the food was acceptable."
缺點： "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
優點： "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
缺點： "Can't think of one think that I didn't like."
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "The staff was friendly, polite, and professional The interior is spacious for economy class and looks new. The USB port is really useful."
缺點： "The food isn't that great. The landing isn't as good as Id like and i experience more turbulence flying with korean air than with air china."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "I missed my early morning flight and Korean Air allowed me to change my ticket for a later flight at no cost to me. The crew was very sweet and attentive. I'm so grateful that I was allowed to catch a later flight without having to pay."
優點： "Quick check-in, meal choices on board."
缺點： "Seating choices. Overbooked. Unable to change flight time without paying for a whole new ticket. Scattered baggage delivery. Extremely long transit time in Seoul."
優點： "The movies were ok"
缺點： "My flight was delayed twice. We were told that we would depart at 715 but had to sit in the plane until 9. There was a very fine snowfall on Seoul but whoever was in charge of defrosting equipment didn't start until much later. The flight attendanta didnt give us any information until I asked why we had not taken off yet. No refreshments were offered during this entire time. The food was horrible and the seats werw very uncomfortable. This partcular flight to Bangkok was handled very poorly and I will never fly with Korwa Air again. Absolutely awful."
優點： "On time, crews were friendly and helpful"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "Decent food, comfortable and spacious seating, good movies made my flight decent for the long haul. I actually was able to sleep on this flight and felt Korean has done alot to make the seats more compatible for this in economy."
缺點： "I've flown Korean air several times and generally have a great experience, but in this instance my real problem was with the flight staff. The flight staff seemed always to busy to help me with my needs be it giving me a customs form or asking if they could take my tray after I finished. In fact several times I was met with a rude response. I try to give flight attendants alot of grace as they work with alot of people and often they are not the nicest or easiest people to work with. In my case I tried to remain courteous but was met with a rude attitude which surprised me as I never experienced this before with Korean air. Most of the time they are some of the best staff I've ever encountered. So not sure if someone was having an off day or was tired, but on my next flight I hope that they will treat me a bit more kindly. Thanks!"
優點： "I arrived 30 minutes before departure. The staff was very nice and understanding and even personally held my luggage and ran with me to the board the plane. All of the staff inside the plane was great and friendly, the food was good (I was surprised we even got food - it was a 2 hour flight). There was very good entertainment."
缺點： "The seats were extremely small and close to each other, I would touch elbows with the other passengers. It wasn't such a problem since it was such a short flight. And there was more positives than negatives."
優點： "Service was good. The crew was very attentive and courteous. The food was tasty."
優點： "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
缺點： "I think you should add tv/movie in these flights from japan to korea. I think you should also give the full container for beverages :)"
優點： "knee room, service and boarding were excellent"
缺點： "my wife had problems getting food she seemed unable to get food that was both dairy and gluten free."
缺點： "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
缺點： "TSA check in line at ORD was ridiculous ,1 hour and 15 minute line"
優點： "Lots of leg room, two meals, very good gin and tonic."
優點： "Enough space even in economy class for tall people"
缺點： "Food may be more tastful"
缺點： "No in flight entertainment"
優點： "The ctew was awesome, super sweet and very acomodating"
缺點： "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
缺點： "Late arrival"
缺點： "The comfort seats are not that comfortable"
缺點： "Delay after landing"
優點： "Food and entertainment not applicable"
缺點： "Ac not working properly. Hot."
優點： "Clean plane, quick turnaround"
缺點： "Seats very tight!"
優點： "Great service, on time."
缺點： "Could not print subsequent AeroMexico flight segment boarding pass."
優點： "Clean bathrooms and great refreshment choices"
優點： "Flight attendant was great!"
優點： "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
缺點： "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
缺點： "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
優點： "Amenities, service, and punctuation of flight"
優點： "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
缺點： "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
缺點： "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
優點： "After flight was cancelled, rebooking was easy and quick on the app."
缺點： "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
優點： "The crew, food, plane, everything was excellent"
缺點： "The two hour delay"
優點： "Again, a quick and easy connector and flight homeward."
缺點： "Not applicable."
優點： "The service was good"
缺點： "The flight was very rough on landing"
缺點： "luggage did not arrive same time with me and not the same airport"
缺點： "The wifi wasn't strong enough to download the app to watch movies on the plane."
優點： "Comfortable seats in coach Good snacks Friendly crew"
優點： "Nothing really."
缺點： "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
優點： "loved the airbus and in flight movies good stufg"
優點： "The t.v. 's at each seat"
優點： "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
缺點： "Check in."
優點： "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
優點： "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
優點： "They did fly.... finally"
缺點： "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
缺點： "Why can't all the Delta gates be near each other. My connecting flight was very far."
優點： "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
缺點： "See above"
優點： "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
優點： "It was as fast!!"
缺點： "Nothing was offered, my bag was checked at the door but no big deal"
優點： "Overall great experience"
缺點： "That I missed my son graduating from the Air Force"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "No shoulder room"
優點： "How reassuring the previous crew was that everything would be fine"
缺點： "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
優點： "Long flight but smooth despite delays"
缺點： "Delayed by 2.5 hours."
優點： "The delta employees kept us informed of what was going on with the jetway which had broken. Despite the chaotic boarding, we arrived at our destination on time! Way to go! I do love delta."
缺點： "Due to the construction in the airport, there is a small area for this group of people to be ready to board, therefore, it was very difficult to move or get around, Suggest that employees give more instructions about boarding procedures and suggest that people line up accordingly in the right order. They should explain the order of entry, and ask for people who are the last group to stay back so that those who board first are allowed through."
缺點： "Seated in rear of plane and no food was available when served."
優點： "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
缺點： "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."
優點： "There were problems with the plane and we were delayed for three hours. They did all they could to assure us we would make it to our destination. They didn't charge us for luggage, they fed us breakfast and gave us snacks and quickly got us into another flight once we arrived in Atlanta."
缺點： "The long lines while trying to reschedule our flights."
優點： "nice people, ontime flight, capable captain"
缺點： "seats too small, flight booked to the max"
優點： "The flight was uneventful."
優點： "The flight attendant was amiable enough and completed her duties with a smile despite turbulence."
缺點： "The only thing more disgusting than this plane was the stench of Wendy's fast food-which nearly half the passengers thought appropriate to bring onboard despite being in enclosed space with others. After the door was closed we were asked to sit at the gate while maintenance cleared an error code... we were stuck there, in a hot metal tube, festering in the fetor of cooked animal carcass. Isn't there some sort of air filter for this?"
優點： "On my flight from El Paso to Atlanta the blonde (I can't remember her name) general flight attendant was the best crew member I've ever come in clntact with here. Fantastic crew, great service, very clean."
缺點： "The seats were very close together, the plane didn't have any entertainment immunities considering it was a longer flight."
缺點： "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
優點： "Punctual, connexion gate very close"
優點： "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
缺點： "Constant delays. Maybe it has more to do with O'Hare itself than AA."
缺點： "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
優點： "Smooth ride, good service."
缺點： "Additional cost for luggage"
缺點： "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
優點： "On time and convenient"
優點： "The crew was nice"
缺點： "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
缺點： "Late , didn't make it on our flight back to Santa Ana"
優點： "Nice newer plane, beautiful."
缺點： "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
優點： "Too many commercials on the TV before being able to watch the show."
缺點： "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
優點： "On time, crew was helpful and kind, entertainment options were vast."
優點： "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
優點： "Very smooth trip from beginning to end."
優點： "Crew was very nice. Free snacks provided on plane."
優點： "On time and very professional"
缺點： "The snack had coffee in it."
優點： "There was a TV. Crew was friendly and professional."
優點： "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
優點： "I enjoyed the Gps chart showing the flight data from takeoff to landing."
優點： "Rapid boarding. On time performance. Plane was reasonably clean."
缺點： "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
缺點： "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
優點： "Staff was honest. Pilot and ground representative kept us updated."
缺點： "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
優點： "santa ana airport"
缺點： "charged me ＄50 when i checked in my suitcase."
優點： "The entertainment selection was wonderful."
缺點： "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
優點： "Got in an hour early. Booya."
優點： "The crew were excellent and very professional. It was not a full flight and boarding was quick and easy. We landed almost an hour early. When we made the reservation we were told it was an 8 hour and 50 minute flight but we got there in 7 hours and 45 minutes, more than 1 hour early. It would be good to know the real timing so that meetings could be planned in a timely way."
缺點： "This is a code share with American Airlines and an American Airlines plane and crew and it is an out of date plane. There were no individual screens only 1 screen hanging down every five or six seats. The seats are very, very narrow. The cleanliness of the tray tables were gooey and full of crusted dirt as were the seat areas in front of the tray tables. I was told that they fly an even older plane from Europe to NY, which is an old one aisle plane. Not sure why AA continues to use such out of date planes but if they use planes from the 1980's it seems to me that they should charge 1980 prices!"
優點： "Flight was quiet and uneventful, but late."
缺點： "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
優點： "We did get onto another flight that morning in the exit row."
缺點： "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."
缺點： "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
優點： "Seats were new."
缺點： "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
優點： "Polite and professional"
優點： "I love the stewartesssssss"
缺點： "The dudes cause they prolly gay"
優點： "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
缺點： "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
優點： "The attendants were pleasant."
缺點： "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
優點： "The chairs where comfortable and there was a free movie"
缺點： "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
優點： "Comfortable newer plane More overhead cargo room"
缺點： "Not enough time between groups - people standing around blocked terminal Extremely full flight"
缺點： "My suitcase was bashed in and my laptop damaged. So far no satisfaction from American."
缺點： "Horrible delays and many gate changes"
優點： "Overall was a good flight"
優點： "Nice crew and seamless boarding."
缺點： "The plane was an older model and was significantly less comfortable than other planes from American Airlines."
優點： "Crew was very nice, even to a guy that spilled his drink all over his laptop"
缺點： "Entertainment is horrible. Overhead screens and they showed the exact same programs I just saw on my connecting flight."
優點： "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
缺點： "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"
優點： "It's a quick flight. You see a lot of mountains from Phoenix to LA."
缺點： "I was in the middle seat and they didn't give a snack."
缺點： "I don't like that I paid $15.00 to be in group One for boarding when actually you have several groups besides first class who are FIRST."
缺點： "My scheduled boarding was 8 pm Sunday. I received notification before leaving for airport that flight was cancelled and AA would contact me to reschedule. They didn't. Stuck on hold 30 minutes in the cue, they hung up on me. I booked flight on my own. Earliest I could get was 3 days later. My dogs are in a kennel, with no medication. I don't have enough extra of my medication here in Dallas. I am super stressed. No car. Costing me extra every day. Don't have enough clothes. This sucks!"
缺點： "We boarded the plane and waited for 15-20 minutes for take off and then the crew members told us that they had to do maintenance on the plane and that we could get off for an hour. We left the plane and waited for 20 minutes, then they said they had to cancel the flight and we had to take another flight. We went down to another gate as directed by the crew members and it was a wasted trip because that flight was full. Then we went back to our original gate and they finally said they will take off in 30 minutes. It was just a long day with miscommunication and frustration on both parties."
缺點： "Took a 4 hour flight and only saw the flight attendents pass through the cabin once. Had to ask for a second beverage. I think that is very poor service for this length of a flight. Being EP the benefits don't seem to be different from gold or platimum memebers as they board us all together. Need to break that up otherwise no reason to have that status other than complementary first class upgrade in my opinion."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點： "Not bad entertainment, but too many ads..."
缺點： "Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,"
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "from LA to Toronto, between the seats was roomy"
缺點： "to LA, between the seats was very narrow"
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Quick flight. Great fare pice."
缺點： "No complaints."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Food OK."
缺點： "Gift bags do not include neck support"
優點： "Crew are very nice and approachable. No complain about their service. And flight is on time."
優點： "2 of the 3 flight attendants were pleasant. The third, male, I didn't find very helpful, especially when storing my carry on in the overhead compartment."
缺點： "The male flight attendant's customer service skills could use some work. When I booked this flight on Kayak, one price was listed but when paying there was an additional cost for the seat and I wasn't given the option of paying for a less expensive seat."
優點： "Everything went smoothly & everyone was helpful"
缺點： "Nothing every thing went well"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Wireless was free and we were able to log on to the entertainment website to watch movies."
缺點： "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
優點： "We flew premium economy, and it was so much better than regular economy. Seating just two across made my wife's and my journey much easier. The crew was attentive when they needed to be, and the food was quite good. I managed to sleep several hours, which is about as good as it gets on a long haul flight."
缺點： "I was surprised at the selections available for movies and TV; not much that was appealing. Took a Singapore air flight a few days later and felt like the selections were better. But we brought an iPad and had downloaded House of Cards, so we were OK. Besides, I got to sleep."
優點： "Overall air cabin crew service was great. Food was average. Seat was comfortable. Entertainment was great!"
缺點： "My elbow keeps pressing on the light button on the remote on the right arm rest which was slightly irritating. But nothing major"
優點： "Crew was excellent."
缺點： "our original flight was canceled and they moved some of us (including me) to the next flight but many of those who were on my flight were not moved. So they were desperately trying to get on. Which made me feel as tho I got on by sheer luck. I hate how expensive the food is. I miss the wide selection of movies the international flight had."
缺點： "Hour late departure. Old people travel to Sarasota, AC should consider that in boarding."
缺點： "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
優點： "Flight was ok, the aircraft was in excellent condition. The food was also very good."
缺點： "The flight information stated that the flight was a Lufthansa flight when it was actually an Air Canada flight. That caused some confusion and possible delays at the Madrid airport."
優點： "The new flight was direct and with Lufthansa to my final destination."
缺點： "Air Canada overbooked their Frankfurt to Montreal flight, and they did bot have any seats for me on that plane although I booked 3 months in advance."
優點： "Everything was ok."
優點： "more comfortable than the small plane that we went east on. no stops"
缺點： "late taking off no food"
優點： "it took off and landed"
缺點： "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
優點： "Only enjoyed entertainment"
缺點： "Quality & type of food Boarding sprocess Lack of carry on space Unprofessional crew Old plain- didn't realize still in operation Small seats Little to no leg room Fact you actually had to pay for rental of iPads Terrible entertainment system"
優點： "Seat width was good. Crew was very pleasant."
缺點： "Canada Air website was malfunctioning, could not check-in, pay for luggage etc. the night before. Said I had an horrible seat when I paid for preferred. 45 minutes on hold only to be told my seat was indeed preferred. Computer problems with the website, she said. Got to check in counter the recommended 3 hours early, no one there till 6 am. Then the check-in desk's computers were all malfunctioning. another 20 minute wait. Plane was small and very old. Didn't know those planes were still in the air. Not good in general for flying. the windows leaked condensation, the computer controlling the flushing of the toilets failed 45 minutes out from our destination. They did get it working just before we landed. The plane had some problem before takeoff and left late, landed late. I WILL NEVER FLY THIS AIRLINE AGAIN. Kayak, you need to end your partnership with them."
缺點： "I was BUMPED not just on the flight I had booked and payed for a month in advance But I was at the airport 2 hours before my scheduled departure. I had to wait for available seat on the 3rd!!! flight out after mine."
優點： "The flight was on time"
缺點： "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
優點： "Comfortable flight and attentive crew."
缺點： "Other than delays and gate changes, flight was fine."
優點： "Smiley and kind crew. Smooth take off and landing in both ways. Clean and organized craft. Being on time. Could not be better. Thank you Air Canada"
缺點： "I am disappointed that all air lines cut the meals"
缺點： "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
優點： "Nice to be on a larger plane"
優點： "The direct connection between Toronto and Madrid, since we travel at least once a year or more to Spain The staff on ground and on board were simply excellent, communicated well in Spanish, French and English The food and drinks (wine) were excellent and plentiful."
缺點： "The coffee could be a bit stronger (Spanish style)"
缺點： "The vegetarian meal was awful"
優點： "A nice short flight: there isn't much to say here, but the flight was smooth."
缺點： "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
缺點： "Ran out of salmon for meal"
缺點： "like i said above, i booked a ticket to milan but never got there. air canada or kayak screw up and made a route change. i ended up in frankfurt germany."
優點： "It wasn't a full flight, so there was more room to stretch out"
缺點： "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
優點： "Boeing 787 is a terrific modern aircraft."
缺點： "Due to an hour+ boarding delay, the gate area was overwhelmed with people concurrently boarding international flights at two comingled gates. Overlapping PA announcements, both live and prerecorded, had lots of folks confused."
缺點： "nonexistent in-flight service. They offered a drink. nothing more in 3 h fly duration Crew not professional"
優點： "Everything but the size of the in-flight seats"
缺點： "Seats way too small and uncomfortable."
缺點： "Flight was cancelled due to mechanical."
優點： "crew was amazing, great service, very helpful and pleasant. Loved the non-stop flight to India."
缺點： "Food needs more flavour. Wanted to buy duty free liquor, however, they were out of stock of the item I wanted....only had 4 bottles of Crowne Royale on board."
優點： "Crew was nice to deal with"
豁免更改費用。 搜尋到 安那翰的彈性機票