缺點： "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
優點： "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
缺點： "It was a great experience"
優點： "Crew and flight where amazing. Thank you"
優點： "Turkish Air’s boarding is very good and their food and entertainment is good"
缺點： "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."
缺點： "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
優點： "Food was better"
缺點： "Seating was not tight"
缺點： "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
缺點： "Food. Lack of vegetarian options in 2nd leg."
缺點： "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
優點： "We get turkey on time waiting in the air port for 9:30 hour then we get the plane and waiting two more hours on the ground so the flight very tiering I will never take Turkish airlines again in the pass never happened I don’t know happened to the management ???"
缺點： "My flight take 32 hours the price not worth it ,,, they said if you stay ten ours they give us a hotel room they did not they give us a sorry meal ,,, the food court very crowded and mangment"
缺點： "the wait for 9 hours at the airport is horrible with the airport being bad and no place to relax"
缺點： "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
優點： "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
缺點： "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
優點： "Crew very pleasant. No delay."
優點： "Food, service, flight comfort"
缺點： "Seat selection got messed up and crew helped put us back together as a family."
缺點： "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
缺點： "2 hours delay for no good reason."
優點： "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
缺點： "Nothing to complain about"
優點： "Easy and intime boarding"
缺點： "Need to include sea food in your menu"
缺點： "My entertainment set didn't work"
優點： "every think"
優點： "Dinner served was very good, American Airlines need to learn from foreign airlines."
缺點： "Comfort of the seats."
缺點： "No AC"
優點： "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
缺點： "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
優點： "Comfort, food, staff, everything"
優點： "Turkish Airlines had new planes with a decent amount of leg room between the seats."
缺點： "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
優點： "The food and movies were the only good thing there"
缺點： "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
優點： "Will definitely fly Turkish Airlines again."
優點： "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"
優點： "love the food and the crew service."
缺點： "Aircon could have been better. Someone got sick during the flight because of that."
優點： "The crew was great. Flight normal, food and drinks good."
缺點： "Boarding took a little longer and was delayed without them giving us a reason for it."
優點： "Amazing food! Very nice crew and excellent flight."
優點： "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
缺點： "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
優點： "Extremely nice and accommodating crew throughout the flight. The lounge at Istanbul airport is magnificent."
缺點： "Airport is a little crowded. No one follow the lanes as supposed to be. Airport authorities need to educate people so that passengers do not bypass other passengers. Overall an excellent experience."
缺點： "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
缺點： "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
優點： "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
缺點： "On Board food offerings, seats are a little tight"
優點： "The airline crew service was excellent. The food and entertainment were pretty good. I will fly again with Turkish Airline!"
缺點： "bread was cold!! food asn't so good"
優點： "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
缺點： "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."
優點： "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
缺點： "We were an hour late boarding after a very long wait in the airport. We should have all gotten refunds or vouchers, or an apology."
優點： "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
缺點： "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
優點： "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
優點： "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
缺點： "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."
缺點： "The seats were so small for such a long flight. I realize that's the case with alll planes, but I was suffering. Everything else was great. The people, the entertainment, everything."
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