Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
缺點： "Charging outlets Staff could be friendlier"
優點： "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
優點： "Good service"
缺點： "N A"
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
優點： "Crew and seats were good"
缺點： "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "As always Korean Air’s attention to detail is outstanding and impressive."
缺點： "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
缺點： "Everything was great"
優點： "Service, entertainment, and seats are all great."
缺點： "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
優點： "The food is great! The plane is clean. The crew is super nice."
缺點： "The seats are uncomfortable, as with any seats in coach with other airlines."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Excellent service and delicious food and clean."
缺點： "No wifi on board. Not many movies."
優點： "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
缺點： "Flight delayed by an hour"
缺點： "High chance of getting delay, this is mostly because of the nature of Korean air."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Once we were on board. the service was good"
缺點： "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
優點： "The seats were comfortable and the crew was nice"
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
優點： "I love it."
優點： "The flight attendant uniforms"
缺點： "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
優點： "Korea Airlines is the best!"
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good service and on time"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
優點： "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
優點： "The crew was very anxious or something, controlling for no reason."
優點： "Excellent service and comfort, from start to finish"
優點： "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Boarding was very organized, service was excellent, plane was clean"
優點： "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點： "Seat would not lay down for 11 hours."
優點： "Service counter check in was very helpful"
優點： "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
缺點： "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
優點： "The flight was on time and the food was acceptable."
缺點： "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
優點： "Nice bibimbap"
缺點： "Boarding staffs at Tan Son Nhat Airport"
優點： "I liked everything, their friendly and professional service a board!"
優點： "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."
優點： "comfort, service, easiness"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "It's United, my low expectations were dashed"
缺點： "Boarding process slow and confusing. No intervention by staff No snacks served. Waiting on bags for last 45 min"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The view."
缺點： "Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early."
缺點： "Sits not suitable for long distance travel"
優點： "I thought the process of board was excellent and seats were comfortable."
缺點： "The shuttle driver was confused on what plane to go to and lots of steps."
優點： "The flight attendants were great."
缺點： "Cabin was very very stuffy and hot. Very uncomfortable. Paying for WiFi? When other airlines offer it for free????"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "The flight was about 9 hours delayed and I didn’t feel like anyone was trying to make up for it"
優點： "Good price"
缺點： "Stink in the plane"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I liked that we didn't crash into snowy mountains. I like that we landed."
缺點： "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
缺點： "Sat in plane on runway for an hour"
優點： "Smooth boarding"
缺點： "No entertainment of any sort available unless paying."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
缺點： "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
缺點： "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I'll always contact kayak for my up coming flights"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people"
缺點： "The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Missed it due to delays"
優點： "Crews were great"
缺點： "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
優點： "My flight was on time. I appreciate that."
缺點： "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
優點： "stewards left me alonee to sleep"
缺點： "Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating"
優點： "Customer service was excellent,very friendly."
缺點： "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
缺點： "Touch screen on the outgoing flight was awful...the right half didn't work so pretty much no selections could be made. The return flight screen functioned ok. Also, no USB charge port on either flight!"
優點： "Board on time Friendly staff Pilot said hello"
缺點： "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
優點： "Great price"
缺點： "Small space between seats. Hit my head when person in front of me reclined."
優點： "The crew was great"
缺點： "There was no food"
優點： "The flights were on time and very professional ."