My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Same thing about the seats. Why can I select seats and then those choices not be honored?
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crews were very kind and helpful."
優點： "Crew very helpful. Seat roomy."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "It was short flight.. I slept good through."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Great tasting food, and nearly constant beverage service."
優點： "Food Service Crew actually cares about you"
缺點： "more movie options!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "The airplane and all crevices"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Quicker drink and snack service
I slept the entire way, so not sure what to say.
Great crew! Service. Bags came out fast. What more could you ask for! Thanks!
缺點： "Very comfortable flight!"
優點： "The flight was on time"
缺點： "too crowded"
優點： "Seat comfortable and the seatbelts actually fit!"
缺點： "Nothing relly"
優點： "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
缺點： "Everything was great"
優點： "this is the airline"
優點： "Nothing three hours late I went to dc and then took the train"
優點： "Crew was really nice."
缺點： "My first flight was delay because of that I lost my second flight."
缺點： "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
優點： "Standard boarding The plane was on time"
缺點： "Better boarding process.Such as the one used by Southwest"
優點： "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
優點： "Almost 3 hours of delayed"
優點： "Crew was the best I have had in 2019 on Delta, the only good crew."
缺點： "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
優點： "Good entertainment options."
缺點： "Only water and coffee available. Flight had been delayed over an hour."
缺點： "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
優點： "Entertaining crew"
缺點： "On time arrival (we were late)."
優點： "I like flying Delta. Make you feel comfortable and at ease."
優點： "The crew was nice, the flight was so short, there was little interaction with them."
缺點： "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
優點： "Don't know yet, because I have not left Korea."
缺點： "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
優點： "nice crew"
缺點： "terrible seat comfort, late departure due to airline’s booking problems"
優點： "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
優點： "Flight was safe, smooth & fast."
優點： "Pilot was courteous, pleasant and kept us informed of flight status."
缺點： "Seats have no leg room!!!"
優點： "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
優點： "Smooth , fast, comfortable"
優點： "Crew was awesome"
缺點： "No TV unfortunately"
優點： "What I liked was getting to my house."
缺點： "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
優點： "Everything, smooth flight with an entertaining crew."
優點： "The exit row seats reclined."
缺點： "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
優點： "Crew was great"
缺點： "No entertainment on flight. No smoking in Minneapolis airport"
優點： "Everything went smoothly. The staff were friendly, the flight fast and calm."
缺點： "Nothing that can be done, just tough being 6'5" in a connection plane."
優點： "Made it out of Detroit that same day! Friendly flight attendants!"
缺點： "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
缺點： "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
優點： "They have great and friend staff."
缺點： "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
缺點： "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
優點： "Seats were comfortable"
缺點： "If flight is full all the time get a bigger plane"
缺點： "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
缺點： "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
優點： "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
缺點： "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "The attendants"
缺點： "The delay and no free wifi."
優點： "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
The aircraft was extremely small and a lot of people couldn’t put their luggage in the luggage bins. The crew members barely helped and were doing their jobs so quickly to get things going instead of making sure if clients were pleased as well. The business class section all empty but all the others stayed in economy class all clumped up together.
優點： "The staff member at the gate was friendly."
缺點： "No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
缺點： "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
優點： "Polite, helpful crew"
缺點： "Nothing, would recommend"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Service and comfort great. Upgraded!"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： ". The food to buy on board was very inexpensive, which was great! The entertainment was very good, and the flight attendants were good too"
缺點： "so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!"
優點： "We got home early by about a half hour and the flight was smooth and quick."
缺點： "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "customer service"
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
缺點： "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
缺點： "Limited luggage space"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "The counter assistant was very, very nice."
缺點： "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
缺點： "Crew was rude to me."
優點： "Nothing - they don't communicate or care"
缺點： "That they didn't have staff at the gate even during boarding time & 3 hrs later showed up to tell us flight is cancelled. Lost our bags which never left the origins airport .. the list goes on & on about several rude or unprofessional manner in how they cancelled a flight with zero help before, during or after the fact."
優點： "Overall service & friendliness"
優點： "Flight boarded quickly, on-time and quiet flight."
優點： "I didn't really like breakfast but I am glad we had it."
缺點： "While the plane was circling in a holding pattern our luggage was left out in the snow for over an hour. My one bag was wet when I got it and my other bag didn't arrive. And because there were no Air Canada workers at the desk in Philly no one could tell me where my bag was. It was a very stressful end to a long series of flights."
優點： "When I finally got to the US Customs agents they were actually quite nice. This has been my experience with US agents in Vancouver and Philadelphia as well. Yesterday they were especially cordial, while at the same time quite professional. Made me proud to be a US citizen."
缺點： "Don't know what could be done about it, but the security liine was the longest I've ever seen. I've come home from Vancouver many times before, and most times I fly direct to the USA from YVR, where things are much better. Don't think it's Tornoto's fault.....but, yesterday's experience with the security line makes it unlikely that I will come back home this way again."
缺點： "My flight was cancelled, re-scheduled 8 hours later. No notification on Air Canada was given. They mentioned that "this flight never existed" I had taken a day off of work to be there and I also had a meeting, however, my flight had been cancelled. Also, the costumer service representative mentioned that if I left th airport, they would not let me back in. They would do 2 security checks on me. After all of that! When I asked the check in lady at air Canada they mentioned that flight was not cancelled and not to look at the boards at the airport because they are incorrect! Horrible service. Horrible experience."
缺點： "Losing my bag, someone took it by mistake, but all turned out well."
優點： "The price for a round trip flight Philadelphia to Barcelona was fantastic. Unfortunately, this was a case of you getting what you pay for. Both my husband and I were very unhappy with the entire experience."
缺點： "Airplanes were very uncomfortable, flight crew was unfriendly (smiles were scarce and you felt you annoyed them if you wanted anything), service took too long (perhaps not enough personnel for number of passengers), plane was extremely warm, food was only fair -- all other international flights I've taken have had much better food and comforts). We had long layover on return flight in Toronto and airport and Air Canada personnel were not very helpful or accommodating. When we asked for a suggestion on where we could go in the airport to kill several hours (eating, drinking, watching TV), were were told by many that the airport is bad and we're given conflicting or poor answers. Intimately the advice given put us having to go thru security and Custims again (even though we already had) and that process was extremely disorganized and time consuming."
優點： "Price and crew were good. comfortable enough."
缺點： "No decent place to eat in the airport and no food options on the flight.Also it was an hour delayed."
優點： "The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great."
缺點： "Flight was again delayed (over 1.5 hours)."
缺點： "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
優點： "Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight."
缺點： "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
優點： "I loved the trip back to Philadelphia. Somehow the crew upgraded my trip, and the crews are super nice. Love it!"
優點： "friendly staff, quick flight, comfortable seats"
優點： "It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport."
優點： "Crew very polite and professional."
缺點： "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
缺點： "Delay in Our connection in Toronto caused us to miss the connection in Frankfurt - not because we couldn't run, but because it left before our delayed plane arrived. Then they gave us Stand By tickets for their problem. No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
優點： "Very smooth landing in Calgary. Almost an hour late leaving Toronto after a problem with pushing back from the gate. The pilot made up for most of the time lost."
缺點： "Didn't try the food so can't comment on it."
優點： "The flight itself was good. Nice and smooth with no issues"
缺點： "Boarding was confusing. They had 2 different flights leaving out of the same gate at almost the same time. There were some People who were confused."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Kept getting delayed"
優點： "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Worst crew, bad food, small personal space. Cheapskate company."
優點： "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."
優點： "not much"
缺點： "too many crying babies"
優點： "Flight was on time. Everything went smooth for being in coach."
優點： "There were some great employees but unfortunately one of the team didn't share their personality"
缺點： "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
缺點： "Tight seats, seat belt uncomfortable"
缺點： "Delayed departure and several gate changes"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
缺點： "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "There was a delay due to thunderstorms and the female pilot handled it extremely well"
優點： "FREE TV on the plane....all planes should have it."
缺點： "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
缺點： "Flight attendant were not courteous"
缺點： "No internet so made for a boring flight"
優點： "Staff was very kind and genuine"
缺點： "the plane was absolutely freezing cold!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Internet was down the whole time"
缺點： "Not enough leg room or seat size. Just uncomfortable."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
優點： "very smooth and fast"
缺點： "some of the united employees were rude"
優點： "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
優點： "I did like that we boarded quickly and efficiently. The attendants were very respectful and kept very quiet throughout their food and beverage service so others could sleep which was quite professional."
缺點： "I didn't like that the only guy on the flight that kept his light on the entire trip had to sit next to me. I was able to sleep regardless, and I understand that it is out of the control of the crew or myself or anyone but that guy... but that was less than desirable. Other than that, great flight."
優點： "Everything went smoothly and as planned"
優點： "Attendants were nice."
缺點： "No entertainment screens & last seat didn't recline."
優點： "In flight entertainment worked. Staff was friendly."
缺點： "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"