The plane we flew on arrived late and the crew worked particularly hard to try to make up the lost time. They were successful for the most part, but then we waited on the tarmac for a few minutes as well. However, overall it was a great experience with American and both the ground and aircraft crews worked to make up any shortcomings.
優點： "not much; very crowded; feel bad for the crew too;"
缺點： "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
優點： "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
缺點： "No alcohol was available"
優點： "quick ontime boarding"
優點： "Everyone was very accommodating."
缺點： "Not much at all. Everyone was very accommodating"
優點： "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
缺點： "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
優點： "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
缺點： "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
優點： "Boarding priority for infants"
缺點： "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
缺點： "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
缺點： "Make seat available for two of us together not every one in a deferent row"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "How is it possible, in this day and age, that American flies a 9.5 hour flight with no individual seat screens, just the 1980's style middle-of the-aisle screen with 2 x TERRIBLE movies?? I know, there are much worse things in life, but an Airline that claims to be SOOO big and great, this is a total disgrace, seriously. And try to explain that to my kids-ages 9 and 10-who had NEVER flown a plane without individual screens (and my son has been already to 20 countries....yes, we fly.) Did I mention that the food is the worse in the industry in this airline? Give me now a reason to keep flying American, please...."
缺點： "no air jets. told it was an old plane with no air jets. Very uncomfortable flight for 7.5 hours."
缺點： "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
優點： "The non stop flight Guatemala- Chicago"
缺點： "Just a cookie and drink for international flight(4 hrs +)"
優點： "Flight attendants were the best ever."
缺點： "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
缺點： "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
優點： "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
缺點： "No complaints!"
優點： "Nice crew"
缺點： "Delayed and didn't try to speed up the delay"
缺點： "Food was dreadful and plane was very cold and that was in first class"
缺點： "Not enough time in London to change planes. We missed the flight"
優點： "Rude staff at the check in counter both flights. Very disappointed in American"
缺點： "Rude agent at first check in and again at second check in"
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
優點： "Went without a hitch"
缺點： "Food service was not announced. Take off was delayed one hour"
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "They took me to my destination"
缺點： "Veeery late, no information"
優點： "Crew was nice"
缺點： "Uncomfortable outdated plane. Will choose another airliine next time."
優點： "The newer plane is the only nice thing."
缺點： "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
優點： "- Got to the destination early."
缺點： "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."
優點： "The food"
缺點： "The smell of the bathroom"
缺點： "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
優點： "it was a reasonably priced flight, so I guess having to put up with the delay and a cramped plane is what you should expect"
缺點： "the fact that we were delayed for over 3 hours (mechanical? then switched plane). The plane itself was really cramped - I realize you have to put up with that on domestic flights, but international, really??? American should figure out other ways to cut costs."
優點： "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
缺點： "Rain during boarding"
優點： "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
缺點： "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
缺點： "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."
優點： "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
缺點： "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
優點： "The stewardess was professional and engaging; very helpful."
缺點： "I would have liked to watch a movie, and I don't believe there were any monitors."
優點： "Easier to board. Smaller plane so not as many people to climb over"
缺點： "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
缺點： "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
缺點： "Online check in was not accessible."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "Although we "upgraded" to a front row with supposedly extra legroom, the dividing panel in front was closer than a row of seating would be and there was no room to stretch legs. Painful!"
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Speedy boarding, awesome pilots and crew as always."
缺點： "Was not offered food on the flight even though it was more that 3h:15m. By the time I got to my destination I had not eaten lunch and it was already past dinner. I tried to ask for food but was only offered something to drink, not even a snack (no warm nuts or anything)"
優點： "Food was hot. Pleasant service"
缺點： "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
優點： "Exept food everything was awesome"
優點： "Boarding nice and efficient"
缺點： "Breakfast options a bit limited"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "the flight crew offered us as many drinks as we'd like which was nice."
缺點： "the seats were quite uncomfortable even though it was a 5 hour flight. there was no food on flight other than for purchase, too expensive."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "In flight service was overall very good."
缺點： "Service counter at check in Vancouver was terrible and unprofessional. Poor to very poor. Flight delayed with no announcement until you ready to board then they inform you your flight has been delayed but wouldn’t give reasons. Twice. Both connections."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "5 hours delayed because captin was late."
優點： "Flight attendants were pleasant. Air Canada handled the transition to rebook on next flight adequate."
缺點： "No food vouchers. Spent an arm buying food in the Airport."
優點： "Nothing to complain"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
缺點： "no flights between noon and 9pm. pay for snacks..on westjet they were free"
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Same as above"
缺點： "Immigration was painfully slow and why getting checked again when just coming from another plane? wait time for luggage far too long seems an airport issue same movies"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
缺點： "Flight delayed numerous times due to no crew and then turned around in flight for landing gear malfunction We were not treated very kindly for inconvenience"
優點： "The seats were fairly comfortable for such a small plane."
缺點： "There was no meal on an international flight of more than four hours."
優點： "Fairly smooth flight."
缺點： "Mixed messages on the ground about our bags. We were told that they were checked through to Montreal. Some remained in San Francisco. Some got off in Toronto. This was not a Quantas flight, but an Air Canada flight. Their service was not great. On the flight from Montreal to LA there was no entertainment system and it took 2 hours to get a cold drink. The only food offered was for sale."
優點： "seats felt like they were bare to the metal"
缺點： "Pleasant a/c employees"
缺點： "Delay flights. Trouble connection. Lost baggages! Worst flights!"
優點： "Friendly crew, the male FA was especially helpful! It was a smooth, direct, on time flight! Captain was friendly, informative, and great pilot!"
缺點： "At check in the ground agents were slow and uncertain. The lady who was training them was not friendly. She said 300 pesos or 25 U.S., and when I told her to charge my visa in pesos, she said it was going to be charged in U.S, which comes out to more. She never gave me a receipt for the charge. When she was checking my boarding pass and passport, she didn't even look at me or acknowledge me."
缺點： "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
優點： "On flight the flight and service was great. They need to work on the onboard section a lot."
缺點： "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
優點： "Smooth flight"
缺點： "Some of the crew is not friendly."
優點： "luggage intact and well kept"
缺點： "No good refreshment on flight"
優點： "Good food and entitemint"
缺點： "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
優點： "Pilot kept in good communication with passengers"
缺點： "Crew was a bit stern and not as friendly as could be"
缺點： "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."
優點： "Nice attendants."
缺點： "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
缺點： "My bags were lost and no one would give me contact information for how to track them down. The only number I was give has not had anyone answer after I have called many times over the last several hours"
優點： "The bilingual announcements. The movie selections."
缺點： "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
優點： "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."
優點： "Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful."
缺點： "I wish there were more wholesome movies or audio books to choose from."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
缺點： "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
優點： "Very nice crew"
缺點： "boarding delay due to bumping my seat twice"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew was kind and apologetic after 2.5 hour delay, provided water before take off and tried to be accommodating."
缺點： "The change of planes forced our family of 4 to all be separated. In order to care for my ill husband I had to accept a seat change to a middle seat. Our original seats put us in seats 18 A B. My daughter was ticketed in row 40 and my son in front. We paid for economy plus, 1 out of 4 didn't get it!"
缺點： "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
優點： "Everything was fine and normal except the crew."
缺點： "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
優點： "Can’t think of anything"
缺點： "The flight in was delayed so we missed our connection. They took our luggage, split our group up and refused to give us accommodation or even a tooth brush or blanket. We asked a united agent for help and she suggested we can call customers service once we get back to LA. Writing this review as we are still stuck in DC. I understand that low level employees can’t do much but at what cost does one get empathy?"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The flight arrived safely and arrived on time."
缺點： "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
優點： "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
缺點： "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
優點： "Food was ok"
缺點： "Entertainment was terrible., music not working . Small and horrible selection of films with subpar quality and sound. No where to charge phone. SAS has excellent entertainment system even in economy"
缺點： "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
優點： "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
缺點： "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
優點： "On time, quick and efficient boarding."
缺點： "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
缺點： "Flight didn't happen due to reschedule from delays"
優點： "The trip went smoothly and it was on time. The Crew was nice and efficient"
優點： "At minimum you want to be sitting in economy plus."
優點： "They started food service immediately, offered free wine and beer. Were very helpful in getting carry-on in storage bin."
缺點： "2 hour delay in leaving."
優點： "Staff did its best even understaffed"
缺點： "The delay, bad food (all spicy)"
優點： "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
缺點： "The airline gave all the passengers access to the movies and television channels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight was on time and our luggage arrived on time."
缺點： "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The captain continually updated is as we were waiting for a gate to enter."
缺點： "The wait in SFO was long. The plane was warm without air circulation. My connecting flight was not held for me and actually departed 10 minutes early. I had to wait 4 hours for the next flight at which I was told they would seat me at the end of boarding. I was never seated and after repeatedly asking was told they would get me on the next flight. Poor customer service."
優點： "Staff was so hospitable"
缺點： "Crying baby"
優點： "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
缺點： "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
優點： "Service was great!! Very nice empolyees will be back!!"
缺點： "United continues to drop the ball on every flights I take. I only fly them when I absolutely have to bring platinum on delta and mosaic on JetBlue. Consistently worse vs those two start to finish."