優點： "For a red eye flight we still got fed a lunch box."
優點： "Just okay."
缺點： "Som studies need more experience to customers"
優點： "Everything was great!"
缺點： "All was great!"
優點： "Everything about the flight was good."
優點： "Very comfortable with delicious meal!!"
缺點： "Flight was cancelled and hour before takeoff."
優點： "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
優點： "Very nice flight. No hassles"
優點： "Everything - Total airline snob and they are the best handdown! Just amazing! Kicks Emirates, Qantas, Thai, (and obviously every U.S. carrier are just garbage)! It's a treat! Only fly with these folks if possible."
缺點： "Nothing unless you don't like people who smile!"
優點： "I upgraded to economy plus and enjoyed the extra legroom and I was on the aisle so I was very comfy"
缺點： "the flight attendants used the walkway between sections as a pass thru but we paid extra to use that space to stretch out & we had to keep pulling our feet in so the flight attendants could pass"
優點： "Extremely friendly crews and great service."
缺點： "entertainment system doesn't work well."
優點： "It left on time and we got there early!"
缺點： "The plane seemed REALLY old - lots of noises, lots of screeching in the brakes. It was a little scary."
優點： "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
缺點： "The movie selection could have been much better for such a long flight."
優點： "Great service for economy. Very attentive flight attendants."
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "Smooth ride"
優點： "JAL flights to LAX are always great. Good food too."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Compensated with lounge pass"
缺點： "Very poor check in around Visa situation"
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "The staff"
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Everything was perfect! Thank you for a great experience!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade."
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
優點： "Impressive in flight entertainment"
缺點： "The pay to use Wi-Fi was very slow, not worth using."
優點： "Every one was very friendly"
優點： "Need a little more leg room. Staff made sure the toilets were clean."
缺點： "No footrest."
缺點： "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
優點： "Spacious for the kid to walk"
缺點： "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
優點： "staff is nice"
缺點： "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
優點： "Over all good service and great infra structure..."
缺點： "Very strict with unaccompanied baggage.. Normally do not come to Airport with weighed baggage.. Some consideration would be appreciated.."
優點： "Air Plan 380 is comfortable"
缺點： "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Flight was quite empty and boarding was swift and easy."
缺點： "Had to wait 5 hrs to get my boarding pass"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Just the screen with full information of flight"
缺點： "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"
缺點： "Food was not tasty or interesting."
優點： "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
優點： "It was comfortable with plenty of space since no one was on the flight."
缺點： "The stop in Milan was unexpected and not marked on the ticket. It was irritating to stop in Milan and then have to reboard. I didn't notice when I was buying the ticket that the flight was a few hours longer than it could have been. I should have just booked my flight straight from Delhi to Europe. It would have been more efficient."
缺點： "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
優點： "The experience as a whole was great!"
缺點： "My meal option wasn't available."
缺點： "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
優點： "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
缺點： "I got food poisoning on this flight. Cramped in the middle seat for 14 hours while throwing up was not pleasant."
優點： "The AC was leaking on the seat and the crew made. Me to sit on the wet seat during Landing!! and tons of cold water dripped on me during taxing making me sick"
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
缺點： "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
優點： "Food was terrific. Service was great."
優點： "Emirates is truly like no other airline, they cater to your every need and genuinely care about servicing you and your satisfaction. The crew is exceptionally friendly and pleasant. They do not charge you for every single thing like other airlines do. The food is restaurant qualify food and very filling. The in-flight entertainment channels are numerous and will not leave you wondering what to watch. I wish there were more legroom, but overall, an excellent airline that I would definitely fly again."
優點： "Awesome flight...got a business class ticket and I loved each moment during the journey"
缺點： "Indian food was not that tasty and quality needs to improve"
優點： "I was upgraded to business"
缺點： "You did not consult me first and I was traveling with a friend"
缺點： "Tough to get a drink"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "The coffee was good for breakfast. After an overnight sleep, one wants coffee a.s.a.p. The scrambled egg breakfast was good and tasty. The croissant was fresh. The Batata bhaji was quite good. I appreciate the pre-meal wash cloths. Again, I like the good choice of movies/TV programs, as mentioned in my previous flight. The vegetarian pizza was very good. The flight attendants were very pleasant and helpful."
缺點： "I would like to be offered a second cup of coffee for breakfast, as the cups are small (not complaining about the size of the cups, as they are standard on planes). I asked for tea after lunch which when I tasted, it was only warm, not drinkable. I told the flight attendant and asked for a new cup of tea. I didn't get it until later, I asked again. This time I got it, but it was weak and not a good cup of tea. It was like a tea bag had been dipped once into hot water. Pre-lunch drinks were not served until after lunch."
優點： "Economy seats still comfortable"
優點： "Comfortable flight, courteous and professional crew!"
優點： "Kind flight attendants food."
缺點： "Too crowded."
優點： "Started my Movie on the Ground before takeoff"
缺點： "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
優點： "SEATS very comfortable. Timings very accurate other than the weather delay. Staff very courteous. Food is great. Aircraft is equipped with every possible thing"
缺點： "Internet didn't work at all"
優點： "I still enjoy my emirates flight and rate them rather highly. You usually know what you're going to get."
缺點： "Seat allocation is usually a bit of a lottery as you never know who you're going to sit next to. The guy next to me was a little imposing which made it uncomfortable - nothing emirates can do about that. Furthermore, it seems there's a lot more turbulence these days and the seat belt sign seems to be used liberally so we got pinned down to out seats with our meal trays for quite sometime. I do however find that the DXB-JNB flights seem to take quite long with their meal cleanup the best of times. It may be worth looking at reevaluating this process to see how you can speed it up. I don't think this is a crew issue, I think this is a system/process issue."
缺點： "The food was half frozen, entertainment service was inadequate and the crew were rude"
缺點： "The emirates member are racist and biogts. Never to fly with them ever."
優點： "Plenty of room, entertainment excellent, staff wonderfully friendly and helpful. I fly many times (in Economy) and having all the options be excellent never happens."
缺點： "The choice of meal was over by the time they reached me."
缺點： "Crew presumptuous"
優點： "Pleasant crew."
缺點： "Refusal to let passengers bring water purchased past security on the flight. I have flown hundreds of flight legs, many international, and never encountered such a policy. Water distribution on board did little to compensate. Shortage of vegetarian meals (unless ordered ahead of time) despite their listing on the menu as an option for everyone. I was seated in the first third of the cabin and got no meal. Vegetarian meals should either be available for all or not listed in the menu as an option."
缺點： "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
優點： "Wonderful and on-time!"
優點： "Comfortable seating and attentive service"
缺點： "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
缺點： "Uncomfortable plane"
優點： "Everything was on time"
優點： "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
缺點： "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
優點： "The fact that they re-booked without me having to contact customer service."
缺點： "The connecting flight was cancelled while boarding was in progress at the start of the journey."
優點： "No problems, friendly crew"
優點： "Professional crew. Good landing."
缺點： "Twice delayed because of delays in Newark connection. Need more room in coach."
優點： "Great service and smooth flight. Love American!!"
缺點： "Everything was outstanding!!"
優點： "Comfortable aircraft with an efficient and present crew."
缺點： "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
優點： "Nothing spectacular when sitting in economy."
缺點： "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
缺點： "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
優點： "Crew On time Boarding"
缺點： "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
優點： "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
缺點： "No food service other than snack/ junk food."
缺點： "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
缺點： "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
優點： "Flying beats driving"
缺點： "no entertainment or food."
優點： "The airplale MD 80 are old"
優點： "The plane wasn't full so that was soo nice."
缺點： "No TV's or outlets."
缺點： "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
優點： "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
缺點： "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
優點： "Biscotti, pilot, crew"
缺點： "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
優點： "Upgraded to business class"
缺點： "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
優點： "Was up to standard for everything. nothinf lacking, not exceptional"
優點： "We flew out of Dallas on AA Eagle and what a great flight! Super roomy, great staff, newest aircraft. Loved it .. wish we could have flown all the way home to SLC on the Eagle!"
缺點： "The only thing we didn't like was the turbulance coming into Amarillo (tornado warning!) but the AA Eagle handled it just fine .. so truly there are NO complaints .. Love this short flight between Dallas and Amarillo!"
優點： "Audio was good movies can be heard and understood."
缺點： "No toillt paper,dirty not refreshed for a 15 hr flight. Back row neverhadfood choices and served cold coffee.should start at back also."
優點： "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
缺點： "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
優點： "Great selection of movies, comfortable flight overall."
缺點： "Only one drink service for 5 hours, attendants not friendly or attentive, and it took an eternity--again with AA--for the bags to hit the carousel. Over 30 minutes' wait."
優點： "Laura was very helpful and so was the gate agent."
優點： "Movie selection is great."
缺點： "No cookies :("
優點： "The site was easy to navigate"
缺點： "Delay but it happens"
優點： "Everything was great could have done nothing to improve wonderful set"
缺點： "Everything was great magnificent service no complaints"
優點： "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
缺點： "Too confused!"
優點： "Crew was nice"
缺點： "Took forever to get plane boarded and we left late for no reason. Seat is like a brick."
優點： "Smoorh flight! Crew very attentive & provided good service. Pleasant!"
優點： "I liked crew and ride"
缺點： "Delayed more than 2 hours without promt update on status. Stuff at airport kiosk wasn't friendly. Crew was visually very tired which raised safety questions."
優點： "It was windy and clouds were here and there when our aircraft was approaching the Salt Lake airport. I was expecting a rough landing, but I was amazed how smooth the landing was. After flying 15 hours in one day, nothing could make me feel so good than the fluffy smooth landing. I wish I could give a "King of Smooth Landing" award to the captain!!!"
優點： "Nothing at all !!!!!!!"
缺點： "We waited 6 hours at the airport. American Airlines kept changing our gate number from gate a17 to gat a39 to gate a9. Then at midnight we received the noticed they cancelled the flight but before we received that the attendance at the counter all left. The display above gave us a number to call or we could go wait in a line with over 100 other people we started to for about 1hour and was on hold on the phone at the same time as we watch customer relation people leave while the line got bigger. Soon there were only 4 people with a long line. We left after 1 hour but stayed on hold on the phone. After over a hour we finally got through on the phone. The next fight isn't till sat even, we were leaving Thursday so we said we needed to cancel our flight. Instead of them doing the cancelling and refunding our money we now need to login after 24 hours with or tickets an request a refund. The fun doesn't stop with American Airlinees. We have flown them in the past for years and their service has gone down terribly since the take over."
優點： "Most of the staff were helpful"
缺點： "Some were not"
缺點： "Bus transfer to gate 60"
優點： "Service and food were great."
缺點： "My flight was very full. I sat on row 10 and there was NO window at all, just a blank wall. We flew over the Grand Canyon and I was not able to see it at all because there was NO window. If you offer seats on rows with no window, it should be at a discounted fair and the airlines should explain there is NO window on that row. (This would be extremely helpful for those that experience claustrophobia.) I was very disappointed because there was NO window. One of the flight attendant that served me drinks was very agitated (she was having a very bad day) and it was apparent in her service."
缺點： "Pretty tight seating Flight attendant was pretty lifeless"
優點： "We had an amazing flight attendant! She was animated, funny, efficient and tailored her banter to fit the fact that we were flying home from the Caribbean."
缺點： "St. Thomas has WAAAY outgrown their airport. It's always a zoo with limited amenities for the number of passengers it serves."
優點： "Service was good and seats were comfortable"
缺點： "One hour delay on the tarmac before taking off and baggage delivery took way too long at 1AM"
優點： "On time flight"
缺點： "Aircraft was Boeing 737, seats were small and uncomfortable. No personal entrainment. They did have a streaming entertainment option through in-flight wifi, but tou have to pay per movie and no complimentary program! Even Delta airline have a selection of complimentary in addition to premium paid options."
優點： "The crew was amazing and the flights were all in time."
缺點： "The aircraft was very old with no entertainment"
優點： "Fine short flight."
缺點： "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
優點： "Service was outstanding"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "no food, no entertainment, tiny squished seats"
缺點： "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
缺點： "Delays. Miscommunication."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "I never made it to Newark"
缺點： "Cant take carry on AND personal bag if im not premium member."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Cute nice attendant."
缺點： "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
缺點： "Seat room was terrible, ridiculous."
優點： "Love the stroop waffles."
缺點： "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
優點： "The crews are nice"
缺點： "The plane was shaking that made me sick"
優點： "See above"
優點： "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"
優點： "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
缺點： "I had problems my flight"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
優點： "Nice crew, quick boarding, quick service."
缺點： "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
優點： "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
缺點： "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
優點： "Very good"
缺點： "Never was able to make this flight. See above."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "I liked how the flight attendants treat people in this flight. Thank you all."
缺點： "I HAVENT EVEN GOTTEN THERE YET!"
優點： "Boarding was quick once it happened"
缺點： "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
缺點： "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
優點： "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
缺點： "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
優點： "Paging our names for final boarding Friendly staff Offered my wheelchair since I was using crutches"
優點： "Very nice crew"
缺點： "The layover wasn't enough time, especially since the weather was bad. The plane from Wichita to Denver came in late which made us late. Didn't appreciate sprinting with my luggage through the Denver airport"
優點： "The crew, the food and the flight was pleasant. Very comfortable i will fly united again and we reached our destination earlier than scheduled."
優點： "We arrived on time."
缺點： "My check in bag weighed 64 pounds because I was taking decorations for my wedding with me. I understand charging a fee for an overweight bag but $100 is astronomical. I wish I would have known I could have just split the weight into two bags for cheaper. We arrived to the gate and looked on our ticket to see what group number we were in only to find out we hadn't received a seat number. It became clear to me that they didn't assign us a seat because they were hoping a cheaper one would become available so they didn't have to give us economy plus seating. It's not a good feeling to arrive to a gate and not be sure you're on a flight you paid for!"
缺點： "It was not enough leg room and I could barely unfold my laptop in front of me."
缺點： "I would have liked a snack we just got a beverage. There was a leak of some kind and it kept dripping on me. Probably not going to fly with United again. Also while boarding the agent that had to reprint my boarding pass was rude"
優點： "I like the fact that pilot tried to make up time since we left so late."
缺點： "I didn't like boarding a half hour late and sitting in plane for twenty minutes before we took off and didn't like showing up to salt lake thirty min late my ride had to drive around airport for a half hour waiting for me."
優點： "Nice, new plane."
缺點： "Couldn't get the free wifi to work."
優點： "Kayak was simple to use and I got a good rate"
缺點： "United was cramped very uncomfortable !!"
豁免更改費用。 搜尋到 奧格登的彈性機票