JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "The crew was super friendly."
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff are really nice helpful and respectful."
缺點： "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
優點： "Good service. Flight went off without a problem."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Very helpful staff. Easy check in. Comfortable seats."
缺點： "very poor communication of information"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "So cramped. Very uncomfortable flight."
優點： "Nicest crew I have ever seen!"
缺點： "We had to wait until check in to sit together."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點： "There was no vegetarian option for food."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "Fast flight"
缺點： "No entertainment."
優點： "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
缺點： "11 hour flight! Can't do much about that"
優點： "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
缺點： "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "Food, entertainment options, friendly staff"
缺點： "Beverage size could be more"
優點： "The service on this flight was excellent.First class service in the economy section."
缺點： "No individual AC vents to stay cool on long flight."
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
缺點： "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "Friendly staff"
缺點： "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Attention given to each passenger by flight crew."
優點： "the flight attendants were fantastic"
優點： "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
缺點： "Lousy food taste bland out of date movies"
缺點： "Seat cushion could have been softer"
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "ANA did great on everything I could expect from a flight."
缺點： "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
優點： "Great food"
缺點： "Leg room"
優點： "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Great service"
缺點： "Interior show signs of aging"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Staff was pleasant, food was good, decent movies overall."
缺點： "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
優點： "Enough room for relax"
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
缺點： "The long security lines in Tokyo for transfer."
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Good food Stewardesses polite Brought lots of water and juice during the flight"
缺點： "Seat felt so narrow. Limited selection of movies."
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
缺點： "No foot rest=back pain"
優點： "As long as I didn't fly on united"
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Not enough English movies/tv shows"
優點： "Japanese quality is good quality"
缺點： "Wifi should be free"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Very efficient, very fast boarding. Crew was polite."
缺點： "Flight was delayed for four hours. Missed connecting flight."
優點： "Fast, friendly staff."
優點： "Excellent food and service"
優點： "crews have good attitude"
缺點： "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Checking in was smooth.They can offer more options for food.
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
I had the choice of selecting my own seat 💺, that was awesome 👏
優點： "Not much I liked at all for the rave I’ve been hearing."
缺點： "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
缺點： "Change the crew they were rude"
優點： "crew was good seating was horrible"
缺點： "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"
優點： "Crew was nice, seats were comfortable"
缺點： "I enjoyed the flight"
優點： "The flight attendants were friendly, attentive and efficient."
缺點： "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
優點： "crew was great, food was delicious, seats were comfortable."
缺點： "updated movie library, better handling of boarding for priority customers."
優點： "For me everything was good"
優點： "Horrible service, airline left passengers completely stranded after missing connection due to delay"
缺點： "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."
缺點： "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
優點： "Food as per.always was.great and choice of entertainment also good."
缺點： "Bording was delayed because of inbound flight delays."
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
優點： "The Airbus is such an extremely "customer oriented' airplane."
缺點： "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
缺點： "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
優點： "Overall flight is good"
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
優點： "I was upgraded. Food was great"
缺點： "Flight was late"
優點： "overall the experience was great"
缺點： "i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight"
缺點： "long delay on the tarmac"
缺點： "There was no child meal dispite us ordering it."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點： "Excellent check-in and in-flight service"
優點： "Pleasant, very standard flight, arrived safely."
缺點： "Flight time left origin very very late at night, would suggest to leave earlier in the day"
缺點： "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
優點： "All aspects of the flight were flawless. Lounge in IST is always a great addition."
優點： "Non- stop option! Great food."
缺點： "Some of the crew members had an attitude issues and they weren't as attentive as others."
優點： "Comfort and boarding was well done, comfort is really good"
缺點： "Crew was little bit nervous and not nice all the time!"
優點： "Once again an extremely enjoyable experience. will continue to fly Turkish air"
優點： "Customer service and professionalism of crew was outstanding. It felt like how it USED to be on other airlines, and even better! The food service was great, and I appreciated the little necessities bag. The travel experience was a positive part of our trip, instead of the usual exhausting drudgery of traveling very far distances."
缺點： "The bathroom did get a little smelly, and, as a tall person, the leg room was very tight when people put their seats back."
優點： "Very friendly airline, on time always, good in-flight entertainment¿"
優點： "Food, boarding"
缺點： "Leg room was limited"
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
優點： "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
缺點： "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
優點： "The food was amazing, and the seats were more comfortable than in other aircrafts."
缺點： "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
優點： "'we took of late. I WAS PROMISSED ON THE PLANE THAT SOMEONE WILL ASSIST ME TO GET TO MY CONNECTION . IT DIDNT HAPPEN . I LOST MY CONNECTION AND WAS TREATED AT THE DESK AS A VAGABONED. THE PERSON WAS RUDE AND HE YELLED AT ME ! IWAS AFFRAID TO GO TO THE CITY AND STAYED IN AN HOTEL IN THE AIRPORT THAT COST ME 138E SHAME ON THEM ZEHAVA TELEM GILLADI"
缺點： "The flight was delayed for over an hour"
優點： "Everything operated fairly smoothly on the flight. Service was very good."
缺點： "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
優點： "THE CREW AND THE SPORTS CHANNEL"
優點： "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
優點： "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
缺點： "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
優點： "The food was very nice, living up to their reputation."
缺點： "The in-flight entertainment machine was not very user-friendly. Mine broke early in the flight and it took a couple attempts of telling the crew to get them to fix it. Legroom wasn't particularly great either for such a long flight - my knees were at the front seat immediately, and I'm not particularly tall (under 6 foot)."
優點： "Very professional and helpful crew, food was above what was expected, and even during my short 1.5 hour flights to and from Athens from Istanbul, we were fed meals! I felt very safe and well-taken care of. I will fly Turkish Airlines wherever I go! Çok teşekkürler!!"
缺點： "Smal seats, little leg room."
缺點： "Bathroom very dirty with odors!"
優點： "fast boarding, on time"
缺點： "upon arrival, we waited too much in the plane and we didn't even taxi to the gate. we had to take the bus to the terminal which meant further delays getting in"
優點： "Timely takeoff and landing"
缺點： "I flew Turkish from Chicago to Istanbul on Sat Feb 7. Entertainment system did not work for the whole flight. (10 hours). I flew back from Istanbul to Chicago on Sat Feb 27. It was not working again for the whole flight (11 hours). Either I flew back on the same aircraft in which the system was defective and was not repaired for 3 weeks, or all the Turkish aircrafts have no entertainment system. How it was elected to be Europe's Number 1 airline last year is a mystery. May be the service in all other European airlines is less than this"
優點： "We like Turkish Airlines - it's comfortable - we actually managed to sleep, the toilets are big, the entertainment is enjoyable and if possible, we'll always fly with Turkish"
缺點： "The earphones are uncomfortable"