優點： "Crew took great care of us."
缺點： "No complaints."
優點： "It wasn't JAL it was American."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Good service"
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "Privacy of window side seat"
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
缺點： "The food and drinks were sub-par"
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
缺點： "Double standard"
缺點： "No AC"
優點： "服務 電影 雪糕"
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Service and airplane are the best!"
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "The flight crew was incredibly kind and attentive"
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "JAL always have good services."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "leg space was better than with other companies"
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "They provide us slipper for in flight comfort"
缺點： "Old aircraft"
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "Everything. They are the best"
優點： "Crew was friendly food was great, flight was safe."
缺點： "More room"
優點： "Clean and comfort"
缺點： "Everything was great"
缺點： "More frequent stops for water or drinks or at least larger cups. ."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Great customer service on the plane and in person."
缺點： "Very long trip."
缺點： "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
優點： "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
缺點： "Overnight flight is brutal. But that can't be helped."
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "Very roomie and friendly service"
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
優點： "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
缺點： "It was as good as it gets in Coach!"
缺點： "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
缺點： "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
缺點： "Boarding could have followed through with the row system rather than everyone all at once."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "The crew are very good."
缺點： "Entertainment musically restricted."
優點： "Great airline"
缺點： "I wish they still bumped people to first class when there was room :)"
缺點： "Very tight seating"
缺點： "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
優點： "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
優點： "Safe flight"
缺點： "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
優點： "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
缺點： "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
缺點： "Flight was delayed."
優點： "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "tye food was amazing!"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Timeliness Appearance of crew. More leg room. Variety of entertainment"
缺點： "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
優點： "I liked everything, their friendly and professional service a board!"
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "Arrival and departure crew got mix up with no chairs available."
缺點： "I would like them to organize for smooth procedure and no confusion to the passenger. Help and guide them for their travel and be safe at all times."
優點： "Cleanliness of the restroom and hospitality"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Great food and friendly flight attendants"
優點： "Rr00m for legs and food"
優點： "Ample leg room for 6'1" bigger guy."
缺點： "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Food was disappointing. Wine was not offered until asked."
缺點： "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
優點： "Check in person was very helpful in rerouting our flight."
缺點： "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
優點： "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
缺點： "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
優點： "Flight attendants thank SkyMiles members by name at some point during the trip, very friendly."
缺點： "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
優點： "Bags check-in at DTW Security Check at DTW Boarding at DTW"
缺點： "Food is very very bad on Delta in general for Vegetarian Indians."
優點： "The crew friendly and very helpful, food was amazing aircraft was clean. Very happy thank you"
優點： "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
缺點： "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
優點： "Timing of the flight and the luggage step by step notification"
缺點： "Left 30 minutes late from SLC."
缺點： "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
優點： "Clean plane with nice navigable entertainment."
缺點： "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
優點： "Quick, efficient, affordable!"
缺點： "The monitors kept on freezing"
優點： "All good"
優點： "Everyone was fairly friendly"
缺點： "Cramped foot room"
優點： "The kind bars"
缺點： "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
優點： "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
缺點： "Expensive food"
優點： "Comfortable seats. Good entertainment"
缺點： "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
優點： "Free movies. Clean and modern look to airplane."
缺點： "Could not get wifi to work."
優點： "Good customer service"
優點： "Nicest crew"
優點： "It was on time. Flight attendants were courteous. There were snacks."
優點： "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
缺點： "I have no complaints"
優點： "Special staff great pilots snacks free movies safety"
缺點： "Everything was great"
優點： "The staff is very friendly. Most pleasant airline I've flown with."
缺點： "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
優點： "Nothing worst flight I've ever had."
缺點： "Everything Delta was so poor quality!!! The flight attendants were not helpful."
優點： "Friendliness, spirit, organization of crew."
缺點： "The obvious- no leg room, no food"
優點： "I was able to sleep!"
缺點： "Could not get comfort upgrade"
優點： "For a short flight, they gave it drinks and snacks."
缺點： "TSA Pre-check info not loaded on flight from LAX to PDX."
優點： "Friendliness of staff. Second flight was a newer plane - sweet!"
缺點： "For a long flight perhaps a little more in the snack department."
優點： "Crew was courtesy"
缺點： "1hour delay from departing LAX runway - not good"
優點： "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
缺點： "It was hot on the plane. The crew turned up the tempature and when I asked they said some people are cold and didn't turn it back down."
優點： "Customer services"
優點： "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
優點： "New plane, nice comfort seat"
缺點： "The snack selection...pretzels or cookies!"
缺點： "Double booked my seat. Lost my bag."
優點： "Nice service for short flight"
缺點： "Lost luggage for 2 days."
優點： "Unlimited snacks and drinks..."
缺點： "The mediocre upgrade."
優點： "We barely got on the flight."
缺點： "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
缺點： "Rebooked me on a flight from Nassau to Atlanta, and never worried about how I would get to Nassau from Georgetown, Exuma. Never even notified me about the rebooking. TERRIBLE customer service!"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Service was great"
缺點： "Food wasn't great cookie!"
優點： "Got delayed due to the computer shutdown"
優點： "Boarding & crew were excellent. Very polite."
缺點： "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
優點： "Friendliness of omboard crew"
缺點： "Flight was more than 2 hours late"
豁免更改費用。 搜尋到 奧克蘭（加州）的彈性機票