優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
缺點： "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."
缺點： "Chinese Eastern Airlines told me while I was in Japan that my flight had changed 4 days before I was supposed to come home to Atlanta. They asked me to call them which I did and they said they had no more flights for that day. I called my booking agency Just Fly and they found a flight on Chinese Eastern Airlines in less than 20 minutes. They sent the request to change the flight to Chinese Eastern who didn’t respond until we called them for the fourth time on the last day I was in Japan. I didn’t know what flight I was taking home on the last day before I went to the airport."
缺點： "Very limited English speaking programs/movies"
優點： "Good price"
缺點： "2 stops in china"
缺點： "almost no recline for a 15h flight! could not lift side arm rest."
缺點： "Flight attendant from Bali to Shang Hai had a big attitude even other passengers were complaining about him there were two guys one was nice and the other must of hated his job instead of asking he was demanding us to do things with a mad face the whole time since we got on the flight we tried to put our bags in the overhead compartment and he was telling us to sit down first let other people walk by with luggage’s on our lap while we wait for everyone to be seated which I would mind but he has an attitude about it. Our neighboring passengers came on the plane and had the same experience with him and were telling me about his attitude"
優點： "Tasty meal. Reasonably clean toilet. Polite cabin crew."
缺點： "Long and crowded bus from the plane to arrivals. No soap in the toilet. No seat-back entertainment system."
缺點： "Worst airline I ever flew on"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "Last minute seating was good - got a window seat with an empty seat between me and another passenger for the long flight. Big bonus."
缺點： "Flight was late getting out of the gate and there were only 2 lavatories working (out of 5) for the entire economy section of plane. No drink service except for with the one meal served during the flight - which was okay by me, because who wants an extra trip to the bathroom when the lavs aren't working?"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
缺點： "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
優點： "Terrific price! Fast flight getting home from Shanghai. 7.5 hours. Seats are always comfortable with good recline. The A330 planes configuration works best for me."
缺點： "Not having my luggage connect for flight leaving the next day. Originated in Thailand with layover of 16 hours. Pick-up bags and recheck them the next day. Would be fantastic to have them held for the connecting flight."
優點： "Actually quite roomy and comfortable seats in stretch-out mode. Slept soundly"
缺點： "not much in the way of food, but it was a redeye"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
缺點： "Bad food"
優點： "Food, entertainment, and crew"
缺點： "Lost mine and three other peoples checked bag on the connection stop in Shanghai. Took 6 days to get it to me."
優點： "the pleasantries"
缺點： "the unpleasantries"
缺點： "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
優點： "Very kind."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Complimentary in flight wifi"
缺點： "Couldn’t use iPhones... even on airplane mode"
優點： "It was a real airline"
缺點： "Didn’t let you use iPhones... even on airplane mode"
優點： "It was a quick flight."
缺點： "Many times in China, planes stop on the tarmac and have passengers get off the plane, board a bus, and enter the airport at a ground level entrance. This flight we were hopeful of actually getting off at a proper gate. We pulled up to a gate, but in true China form, we didn't actually get to enter the airport from the gate. We exited the plane as if we were going to enter the airport from that gate. However, we were guided away from the airport entrance down a set of stairs to board a bus to be transported no more than 200m to a ground level entrance. I wish I was making this stuff up!"
缺點： "delays and lies..."
優點： "Quick check in and boarding"
缺點： "Everything Else"
缺點： "The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "The entertainment selection was good."
缺點： "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Excellent crew."
缺點： "Announced that row 60 or above will board first. A good idea to speed up the boarding. But, it was not executed at all. Ground crew were busy texting and doing other things. The quality of sound system is a joke. Should not serve music with that quality. How about a Silent movie in the 20s? That will hide this deficiency."
缺點： "China Eastern delayed flight...sat on tarmac for hours without explanation.. missed next flight...waited over an hour to be rebooked...had to pay for overnight..waited 2 hours in line the next day to check bags...not all of this was necessary!"
優點： "Good customer service and on time flights"
缺點： "Maybe more food options"
優點： "It's cheap."
缺點： "The air ticket from Shanghai to Wuxi is not an air ticket. It's a bus ticket! I had to stay in the coach 3hrs. I can't believe you guys never mentioned about it! Disappointed!"
優點： "Tons of food! I've never been full off airplane food, haha"
缺點： "lack of leg room but I'm too poor for 1st class"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Food selection was good"
缺點： "The entertainment was not disposed in a way that was accessible for all passengers"
優點： "Pleasant trip for the most part, friendly crew, easy boarding"
缺點： "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Air china has the worst service I have ever ran across and I have been traveling for years! The changed my flight a week before my flight out and rescheduled it to miss my connection flight with them. I spent multiple hours on the phone on hold waiting to talk to an agent and they did not pick up. I emailed them.... no response. Finally I went to the airport and the told me the best they could do was get me to my destination 3 days later or I could buy another ticket. Then they lost my bags on the way back. I doubt I will ever get my money back from them despite the fact I spent an additional $200 to get to where I was flying... avoid them if you can and if another air line is a few extra bucks more it my be cheaper in the long run"
豁免更改費用。 搜尋到 奧克蘭的彈性機票