The flight was soooo smooth and the landing was perfect! So well done. It would be nice if there were some gluten free snacks that weren't corn or rice based. It's hard - I know. May GF crackers are rice, corn or nut based. Maybe GF cookies, or dried fruit? Thank you for your consideration.
By far the worst flight experience I have ever had
Kind and caring flight staff. Comfortable flight
優點： "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
缺點： "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
優點： "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
缺點： "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
缺點： "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
缺點： "It’s perfect"
優點： "The in flight entertainment was amazing, crew was super friendly."
優點： "Very nice crew today! On time to depart and arrive."
缺點： "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
缺點： "WiFi entertainment not working"
缺點： "Unable to play entertainment on my compatible device."
優點： "The Crew was great. Very courteous and respectful."
缺點： "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
缺點： "Least comfortable flight I've ever been on. It is hard to mess up the boarding process so that was okay, but the seats were cramped and awful. there was no crew around to offer water or anything. No snacks or anything to do for a 5 hour flight. long lines for the bathroom. Luckily I brought a tablet, but having no room whatsoever to move and never even seeing a flight attendant that i could ask for water made for a miserable flight."
優點： "Pilot did well on rainy flight"
缺點： "Only pretzels for snack"
優點： "We boarded quickly"
缺點： "The plane was freezing!!!"
優點： "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
缺點： "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
優點： "Snack was a good portion. Filling for a 5 hour flight"
缺點： "Entertainment system did not work for my seat. No movies available"
缺點： "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
優點： "Flight was actually operated by American Airlines. LHR was organized. Flight was ontime and arrived almost an hour early. Entertainment on flight was great. Food was OK. Great value for the money."
缺點： "Airplane food is always marginal. And space is limited, but this flight was OK."
缺點： "Couldn't take it due to delay, delay, cancel at RDU"
優點： "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
缺點： "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
優點： "Overall smooth. No delays. No major roadblocks."
缺點： "There was some type of leak above my seat that would periodically drip on me."
優點： "We didn’t crash, so that’s a plus."
缺點： "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
優點： "Very smooth flight. Competent crew."
缺點： "It was all good."
優點： "Clean boarding area."
缺點： "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
缺點： "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
缺點： "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
缺點： "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."
優點： "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
缺點： "Airline wait lines at terminals"
優點： "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
缺點： "Not a thing!"
優點： "Flight was direct and on time."
缺點： "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
優點： "I enjoyed the Gps chart showing the flight data from takeoff to landing."
優點： "Quick flight, no pressure issues in flight."
缺點： "There were two delays."
優點： "On time departure and arrival"
缺點： "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."
缺點： "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
優點： "Flight staff was friendly"
缺點： "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
優點： "The sweet flight attendant on our flight was the only good thing about our experience."
缺點： "Flight of stairs to the shuttle and no working elevator"
優點： "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
缺點： "The layout of the Vegas airport is not one of my favorites"
優點： "Very smooth flight with excellent crew!"
缺點： "There were no individual monitors at the seats."
優點： "Friendly staff, clean plane, and comfortable seats"
優點： "Crew helpful & friendly"
缺點： "Felt squished"
優點： "Checking in was a breeze. Flight crew was pleasant."
缺點： "Extra baggage fees. Older plane missing some of the common amenities like wifi and individual tvs. The cabin Tv was small."
缺點： "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
缺點： "I'm still waiting for my 10 pm flight and it's almost 2am."
缺點： "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
優點： "Only check in and boarding was smooth."
優點： "Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "Crew were nice."
缺點： "Food was terrible."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "waiting so long for baggage"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Great service, and no issues to report."
缺點： "No vegetarian options"
缺點： "Most crowded flight I'VE EVER experienced. Narrow seats and NO legroom! Servicing only complimentary room temp. Water a 3hr trip. Retired now but was flying weekly during my 30 years plus career I'm shocked at the very basic services. Soon you will probably consider and fee for toilet use!"
優點： "air temperature was comfortable, crew members were nice"
缺點： "needed a little snack for kids. delays too long!!!"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "Had a flight out of LGA to Toronto after arriving on the red eye from Cali! The staff is amongst the best in the industry and love flying them! Polished, professional and courteous! For the money we pay to fly and be spoken to as if we're second rate citizens is absured and unacceptable. However every time I fly them, I find their employees make the entire experience a pleasure to fly! Thank you to the leadership team for empowering your staff and execution."
缺點： "Food can always be better but that's across the board!"
優點： "Brand new aircraft"
缺點： "Not gourmet not even fast food. A lot of area for improvement."
缺點： "Crew was rude to me."
優點： "Business class seats and the overall service"
缺點： "Flight was late and the movie selection in English is pretty old."
優點： "Overall service & friendliness"
優點： "Our flight was delayed from lax but we just made the connection to Delhi but our luggage did not arrive with us and was delayed for two days . It was however delivered to our home base in Delhi."
缺點： "4 hour departure delay"
優點： "They were on time and boarding went quickly"
缺點： "Even though I checked in online they didn't have 2 seats next to each other for us despite us having booked together under a single booking as couple etc. the food was small portions and mediocre / blunt taste."
優點： "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
缺點： "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
缺點： "Rouge legroom has gotten to the point of being dismal. The seats are thin and uncomfortable - don't even try reclining though, or you'll be in the face of the person behind you. I buy flight passes which are good on Air Canada as well but Air Canada has taken away all the non- Rouge flights and I am left with no choice. On a 5pm flight out of Toronto, all the hot food choices were gone by the time they were 8 rows into food and beverage service. I'm seriously thinking of moving my loyalty status to West Jet. If only they had flight passes."
優點： "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
優點： "When there were unforseen delays. They just said too bad, here is a phone number you can call. It then took 2 hours to try and get someone on the phone. Once I finally was talking with someone, they said it would cost $200 to rectify the problem. I then got put on hold. When they came back they said it would be over $2000 to get home. Talk about trying to cash is on people's hard situations. I ended up flying WestJet. They were amazing."
優點： "The in flight entertainment system was very good with movies on the back of the seat in front of you that you could choose from. The plane was pretty big and had decent legroom."
缺點： "They boarded late, and while there were free beverages offered no free food was given out at all."
缺點： "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
缺點： "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
優點： "E mail confirmation , on time!"
缺點： "Food , not consumable. Limited water for a such a long flight. Poor choices for the entertainment. Crew semifreindly.washrooms are not maintained during the flight."
缺點： "The flight was delayed by 2 hours. After boarding, we were stationary for another hour before take off. I was seated next to a couple with 2 children, and could hardly get any sleep. The only reason i took this flight was the arrival time. I am a physician and was sleep deprived at work the next day. Very disappointed!"
優點： "There was nothing redeeming about this flight."
缺點： "Delay caused us to almost miss our flight to Dublin. Rude staff, and overall disappointing. I will not be flying on Air Canada again."
優點： "Seating was fine on their "normal" flights."
缺點： "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
優點： "I liked how you had movies to watch although they were outdated. The bathrooms were okay."
缺點： "You have to download an entertainment app and if no one tells you to then you are screwed. The food was awful, like baby food for adults. The chairs need to be able to move back more. The flight delays are just wrong."
優點： "The crew was excellent with helping everyone and answering peoples questions."
缺點： "I had a 2 year old with me and boarded early. The flight was already delayed and more delays after everyone was aboard due to cargo not being on. I found this shocking for a red eye flight. This caused me to miss my connecting flight and having to wait 4 hours for the next flight with a 2 year old. our TV's seemed to skip even after they rebooted them so I wasn't even able to enjoy a movie or play any games."
缺點： "Delayed on Tarmac for 2 hours, one rude flight attendant. Took 4 hours for bags to come to arrival due to cancelled flight. No good communication"
優點： "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
優點： "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
缺點： "After waiting at the airport for hours with multiple delays the flight cancelled. I still haven't made it home. Today is my little girls 2nd birthday and I have been away from her for 12 days now. The earliest flight I could get is 10am. I won't get home till at least 12 noon."
缺點： "The ground female ground attendant was horrible.I am disabled and the escort girl lied to me about the bags arriving.I had to go back through US IMIGRATION AND CANADA IMMIGRATION that is when the lady told me that she told my escort that my bags did not arrive.it was the worst flight experience ever"
缺點： "Everything was good!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Seat belt worked."
缺點： "The seats are so uncomfortable. No head or neck support. The entertainment WiFi never worked."
缺點： "Changed our reserved seating"
缺點： "Sits not suitable for long distance travel"
缺點： "Not more sugar snack"
缺點： "Flight crew did nothing ..... nothing!"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Crew and comfort were excellent."
缺點： "First, united cancelled my flight to OkC, their reasoning was because of the weather, if that was the case then, why weren’t other flights cancelled? Then after waiting in line for an hour to see a customer representative for another flight, they said it was at gate C2, we go there then the gate was changed to E10. After already have walking from gate F, to E, back to F, then C and finally back to E, was a little ridiculous."
優點： "It was all very good."
優點： "It was a short flight, less than an hour, but the crew was great."
缺點： "Didn't make the flight"
缺點： "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "There was plenty of space on the plane even tho it was completely full"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Professional, Professional, Professional!!!!!"
缺點： "Absolutely nothing!!! Aircraft ready, clean, and even new!!! Left on time and arrived on time. Nothing negative here."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "That I got a direct flight to my destination! Which I've never had before."
缺點： "That there was an hour long delay. What if I had a connecting flight?"
優點： "Plenty of room in the seats"
優點： "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
優點： "Pleasant crew and all around good experience. I had no problems with any of my flights."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Boarding was on time, flight was on time"
缺點： "Grouchy flight attendant. No overhead room for carry on. No coffee. No hot tea. Apparently not well prepared for flight."
優點： "Departure and arrival were on time."
缺點： "Flight was 2 hrs late"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."
優點： "Seats comfortable Flights on time Good communication between airline staff and passengers"
優點： "Poor attitude by every united employee I ran into."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "On time"
缺點： "See previous comments"
優點： "Everything the city is beautiful"
優點： "We were ontime boarding ,taking off, and arriving at OKC. GREAT FLIGHT."
缺點： "WE DIDN'T NEED ENTERTAINMENT. FLIGHT WAS SHORT"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Everything was great. First time using Kayak and first time on United."
優點： "Everything was very painless from booking to flying! This was my first time flying United and I'm very impressed and excited to fly with them again in the future. I had an hour delay on departure that caused me to miss something but when I called united to move my return flight due to this they handled it great! Based on that alone I feel myself become a loyal United customer! How you handle mishaps means the world to someone like me!"
優點： "the snack pack was a good value"
缺點： "arriving plane was late so we got into OKC late"