缺點： "I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
缺點： "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."
缺點： "Thank you so much really was the best price I got"
優點： "Crew was great with service even though they must have been super tired from the flight."
缺點： "More leg-room and space to stretch."
缺點： "Food was not great"
優點： "They were good."
缺點： "Better English language and Better professional training."
缺點： "NO option for vegetarian food only chicken and beef are not suitable for all passengers."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Attentive crew, good breakfast in business class"
缺點： "Very warm, delay in boarding"
優點： "Friendly staffs"
缺點： "Choice of movies"
缺點： "Milk and sugar in the coffee."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
缺點： "There could be more diversity in the entertainment"
優點： "Food was ok.."
缺點： "Lost my luggage.. acted like it’s not a big deal.. don’t care.."
優點： "The 13 plus hour flight to Guangzhou was extremely pleasant. The food was extremely nice and flavorful (had the lamb) and Service was very professional yet friendly. Drinks were refilled without asking and array of snacks available were of nice assortment . In flight entertainment was more than expected and choice of movies Hollywood and other International options were great. Overall was an excellent experience. Would fly them again"
優點： "On Time departure. Attentive crews."
缺點： "It would be nice to see a smiley faces from all the cabin crews while providing services."
缺點： "It was almost an hour late and no explanations in English were given"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "not much"
缺點： "were told that flight was full, many rows actually empty could not check in online"
優點： "Very attentive and pleasant stewards in business class. Boardjbgblrocedures good."
缺點： "We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins."
優點： "Professional cabin crew."
缺點： "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
缺點： "Only allow one piece luggage."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "On time..Great!"
優點： "Food and check in staff"
缺點： "Crew member from JFK to Can unprofesanal from Can to Ktm very exlent costumer serves It was fisrt time I fly but as hole not bad"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
缺點： "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
優點： "Pretty empty flight so extra room on board"
缺點： "Security regulations unclear and not well explained"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "My experience with flying China Southern for my flights from SFO to BKK and HAN to SFO was the worst that I have ever experienced in my many years traveling for work and leisure. I took this trip with Connor Logan (booked separately) and we both received the same service. To start, when we arrived at SFO we were told our flight was delayed for 7 hours due to mechanical failure and that we would be unable to make our connecting flight in CAN. Even though we had checked the flight status the morning of the flight, there was no information updated. When I spoke to a China Southern employee, she told me that she was informed the Night Before when her boss called her into work because they knew an entire flight would have to be rerouted, yet they did not even warn passengers the morning of the flight. After being changed to a new flight plan, we struggled to get proper help to get our tickets with United and China Eastern because there were some issues with paper tickets that China Southern gave versus the tickets that United accepted. It took 4 hours of confusion in SFO and a stressful quick layover in Shanghai. We did not feel taken care of."
缺點： "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
缺點： "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
缺點： "They lost my baggage and changed boarding times without notifying me."
優點： "The weather inside was comfortable, seats are little hard and to sit for so many hours. Specially for those that sat in the middle of two little overweight passengers. My seat was OK but uncomfortable. I had use Eva Air in the economy class and the seats are much better."
缺點： "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
優點： "same as above"
缺點： "same as above"
缺點： "The flight was delayed for 1.5 hours, so I arrived at JFK,NY at 6:20am, with my flight to Baltimore at 7:59am. I have to go through Customs, then claim my baggages which took a while to come, then recheck the baggages which at that time 7am I was told was already late, but eventually took them when I told them my flight was delayed. After that, I have to go to screening with a long, long, long line of people. I finished at 7:45am, now I have to go to my gate B55, so starting from B18, I was both running and walking fast, asked 2x a staff if there's a faster way, but was told I have to walk through it. I heard overhead paging 3x final calls for my flight. I eventually made it a few minutes before the door closed, but I was really catching my breath when I finally sat on the plane. I hope this won't be experienced by anyone else, as it wasn't a good experience!!!"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "Music only to listen to, but headphones only worked on one side. Middle seat (B) didn't recline."
優點： "Boarding was efficient"
缺點： "Service Crew was not friendly unlike other stewardess in previous flights"
缺點： "Less leg space"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "CZ' step helped transit for me to lounge When I arrived CAN airport"
缺點： "bad priority boarding also step ware no kind for passenger."
優點： "The flight boarded early and left on time. The entertainment provided was good."
缺點： "There was hardly any service from the in-flight crew. I've had shorter flights where the crew comes regularly with water, at least. This crew did the least possible, it was worse than flying in the US on an American airline."
優點： "The crew are amazing"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
缺點： "Delayed / diverted - no communications whatsoever"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點： "Upgraded to business class for free and service was amazing."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "food and service"
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "crew was nice"
缺點： "food was dry"
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "Complimentary wifi and excellent crew service"
缺點： "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "Staff was friendly"
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "The food was good and staff was friendly"
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
缺點： "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
缺點： "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
缺點： "Entertainment selection could have been better"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
缺點： "Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in."
缺點： "Entertainment could be better. Food is ok, not great. Crew is very nice but limited English."
缺點： "Very limited English speaking programs/movies"
優點： "food was good, enough movies, and stewardesses hard working. was sitting in the economy comfort seats"
優點： "Priority boarding for Elite Plus well organized Full reclining (flat) seats Maybe 10–25% of Business class seats taken. Quiet. Lots of room. Dedicatated, exclusive business class shuttle bus to terminal upon arrival. Friendly, polite cabin crew."
缺點： "English skills of crew limited. Got the job done."
優點： "Cabin crew were good enough and unobtrusive"
缺點： "Long and crowded bus ride from the departure gate to the plane. Long and crowded bus ride from the plane to the arrival gate."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "The bus ride to the airplane was unpleasant and long. Why does it take over 20mins to get from the check in gate at Singapore airport to the plane? And we we're exposed to the cold and rain when we alight the plane in Shanghai and the bus ride to the airport was crowded and unpleasant."
缺點： "just that the fight was late. otherwise, i would rank between ok and good (short flight). i have flown longer on china eastern on other occasions and in those cases, i would rank between good and excellent."
優點： "Very good seats"
缺點： "Very few movies it the list"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The price was amazing. You can’t beat rt from Chicago to Singapore for $630. Considering that’s what I paid, the flight was excellent. But overall and compared to other international flights, it was alright."
缺點： "The food wasn’t stellar (although, what airplane food is?), and my seat didn’t recline properly. That was really a pain, as it was a 14hr flight."
優點： "Flight was on time and good flight. One super nice thing necessary announcements but no droning on and on about this and that by crew and pilot -as often happens on American Carriers"
缺點： "The overhead Policy sucks. I travel with a backpack, crew was trying to make everyone put back packs under seat. Why should I have to give up my leg room under seat, so someone else can have humongous hard sided suit case and nothing under their seat? Find this unacceptable."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "We didn't crash, and the crew spoke some English."
缺點： "The seats were uncomfortable, the movie options were limited, I couldn't get English subtitles on e flush movies which I needed because the only headphones one could use were the provided ones (due to the jack), but the sound quality was so poor and airline so loud that I couldn't follow. Also there was no menu or schedule to anticipate meals, and I was left hungry even with what was provided (14 hour flight). Certainly not Emirates."
優點： "Coach seats had plenty of legroom and entertainment screens. They offered free wifi and good food. Beer and wine were complimentary. The only downside is they don't allow phones on at any time. Even in airplane mode. You can use kindles and iPads etc. But some law prohibits phones across the board."
缺點： "Not the airlines fault I think, but phones aren't allowed at any time. They have to be off due to some law. You can use kindles/iPads though."
優點： "Attendants tried to make a 10+ hour flight as comfortable as possible"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners"
優點： "It's cheap."
缺點： "The air ticket from Shanghai to Wuxi is not an air ticket. It's a bus ticket! I had to stay in the coach 3hrs. I can't believe you guys never mentioned about it! Disappointed!"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "the crew were nice"
缺點： "Earbuds did not work. No sound on tv second flight was delayed. Caused me to miss another flight"
缺點： "The connecting flight from shanghai to new delhi was delayed by two hours..no proper response from the crew members..the sound system of entertainment unit was horrible and the food was pathetic"
優點： "My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck."
缺點： "I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well"
優點： "Crew were very friendly and efficient. Flight was quick."
缺點： "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
優點： "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
缺點： "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
優點： "Vegan meal was surprisingly good. Crew was generally nice."
缺點： "Business class was basically empty but no one got an upgrade. They told us there were no available seats for my husband and I to sit together, so I was alone with a one-year-old on my lap with my husband in a different row. Once we already boarded, we saw that there were a lot of empty seats and we could have taken the car seat on. It was too late for that, but we did manage to talk someone into moving to our (better) seat so that we could be together in a 3-seater as a family."
缺點： "Rescheduled flight was not a direct flight to Shanghai. Arrived late in Shanghai. Obtaining hotel accommodation was not smooth."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "I never got to fly. I got stuck in Bangkok because China Eastern wouldn't let me use my ticket. They just told me to buy another ticket."
優點： "If you can help it, do NOT travel on China Eastern. This is an airline that does NOT care about the passenger and does things the way they are done in communist dictatorships. My flight was from REP to PVG and then to ORD. The first leg (MU514) was delayed by 16 hrs - we were not told straight away about the length of the delay, every 2 hrs they would come up with a take off time and then delay it again. We spent the night at the airport - no food, no hotel. There were measely vouchers for a burger and a drink in the morning. We missed our onward flight and were delayed another 20 hrs in Shanghai. After queueing for hours we were given a hotel. A nightmare."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "The staff was really helpful and the plane itself was completely comfortable, with lie flat seating in business class. Great menu and entertainment too. And at a much lower price than the american carriers."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
優點： "Good service overall. Great meal."
缺點： "Serve water more frequently in between the 2 meals"
優點： "Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight."
缺點： "Go by the time and not close gate before boarding time."
優點： "It got me to my destination"
缺點： "The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
優點： "We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it."
缺點： "There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it."
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
缺點： "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."
優點： "Very nice staff and flight"
缺點： "Nothing to complain about"
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
優點： "The plane boarded quickly and took off early."
缺點： "Food was bad. Entertainment was bad."
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
缺點： "The passenger next to me was extremely rude. Yelling over overs and across the aisle to talk to people. The attendants did not intervene."
優點： "On time"
優點： "Once in the plane the service and food were good."
缺點： "My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this)."
優點： "Small seats uncomfortable Too hard, No entertainment"
缺點： "Seats very uncomfortable"
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
優點： "I liked the service,"
缺點： "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
優點： "On time"
缺點： "Tiny seats"
優點： "Everything was great!"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "The food and nice service"
缺點： "The flight delay out of Shanghai"
優點： "Overall a great experience. Friendly, attentive crew, newer plane, timely departure and arrival, and great value."
缺點： "Food could be improved a bit"
缺點： "The first leg of my flight was cancelled 24 hours before takeoff and I was given a Chinese website and invalid phone number to call. No one contacted me to reschedule, I had to call two travel agencies and then the airline directly who also asked me to call a different invalid number. Finally a Chinese speaking friend found a number online that worked and the flight was able to be rescheduled to an earlier one requiring me to spend more money getting to the airport. At the airport the earlier flight was delayed an hour to the original flight time. Disappointing."
優點： "male flight attendant helped me store my bags in the overhead compartment."
缺點： "Delayed departure on the tarmac, started a good movie and then didn nkt continue during flight. Poor entertainment choice."
優點： "I had a connecting flight from Hk to Tel Aviv. Ground crew beef ore take off and air crew in air assured me that I would make the el al flight scheduled to take off at 9 pm. We landed at hk at 8.20 pm. Although I was front of the passengers to get off, it took 10 mins for the door to open, I had to wait on the regulnar bus to get to terminal and when we did get there, at 8.40 pm the ground hostess told me that I had missed my plane and they had other arrangements for me."
缺點： "By the delay I had to stay in honk kong for two days. El al does not fly on Friday. Shanghai air put me ina hotel and agreed to pay for one night only. The 2nd night cost US $310 which I had to pay!"
優點： "The check in crew were kind and let us borrow a phone to make sure that our flight was rescheduled the way it was supposed to through a third party company."
缺點： "The whole process of making the line to check in was confusing and there were no signs. There were three lines that merged into one and it was chaotic to say the least. There were also similar flights one hour after the designated flight so we were even more confused as to which line to make! The gentleman that was "trying" to get everyone organized was very bad at it. He would hold up the wrong signs which lead me to another line and I got upset and approached him. He didn't want any confrontation so he put me in the front of the line which was okay but then there were also 30 other people that followed him as well and they got upset that I was the only one to be advanced (i was waiting for over an hour to check in at this point). There was no organization when boarding either. No one was advised to board so people started asking ten minutes after the designated time and were told to go downstairs. Wow."
缺點： "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
優點： "I like that we got a snack it wasn't much but it was okay"
缺點： "They couldn't check my baggage through to Calgary so I had to pick it up at the Shanghia Airport which was a massive hassle! Making my trip far more difficult then it needed to be. Also there were no movies or any type of entertainment."
優點： "As exspceted, the flight was delayed. I have traveled within China for many years and it's pretty consistent that the flights are delayed..."
優點： "New aircraft with lots of space in biz class."
缺點： "Adequate food service."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
優點： "The airplane staff was kind."
缺點： "One of my suitcases did not arrive to my final destination. I was told that it arrived in Shanghai but has not been shipped to Zhengzhou. I arrived on January 1st. It is now January 3rd, and I still do not have my suitcase. Also, I am being told that I will need to pick up my suitcase when it arrives, but it should be delivered to my home. This has been a huge inconvenience. I have important things that I need and it has been delayed for far too long. I should also not have to pick up the suitcase because it is not may fault that it was misplaced. I refuse to spend half the day to go to the airport, and I also refuse to spend money on a taxi service to get me there."
缺點： "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
優點： "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點： "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
優點： "I liked the price of the flight. You can't beat it. Check in went fairly smoothly."
缺點： "It's difficult to get ahold of anyone when you call and if you aren't 3-4 hours early, forget getting anything but a middle seat. The boarding could have been a little more organized. There was no entertainment on the flight from Phuket to Shanghai."
優點： "Basic airline and service was decent."
優點： "We were on time."
缺點： "Worst food on an airline. No personal entertainment."
缺點： "4 flights were all late. Transfer at shanghai is a nightmare."
豁免更改費用。 搜尋到 太原的彈性機票