The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
優點: "Amazing crew! Great food service!!"
缺點: "Cleanliness of tray table"
優點: "Some of your reservations staff in Los Angeles needs to be counseled"
缺點: "Been more polite especially mike in your mileage program."
優點: "The seat was great."
缺點: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
優點: "Excellent service from the cabin crew."
缺點: "The Japanese (Washoku) breakfast was not as good as I expected."
缺點: "Seat padding - seat was a bit firm"
優點: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
缺點: "none"
缺點: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
優點: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點: "Flight attendants were very nice"
缺點: "Movies on board need upgrade"
優點: "A taste of Japan food."
缺點: "None"
優點: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點: "Entertainment - didn't have to many movies I liked. Food was ok."
優點: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點: "Food and services were great"
缺點: "Not a large selection to view on the TV"
缺點: "Great staff and food for a plane."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點: "The business lounge in honolulu"
優點: "very clean over a 9 hr flight , great seat and flight attendant"
優點: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
缺點: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點: "The crew was always around if you needed anything."
缺點: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
優點: "It was fast and the crew got right to it as far as take off and getting home."
優點: "More space than usual between chairs. Crew is friendly."
缺點: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點: "More frequent offer of drinks to passengers"
優點: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
缺點: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
缺點: "https://twitter.com/devanshsoni10/status/940564856142311424"
優點: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
缺點: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
優點: "Food and service was excellent."
缺點: "Seats in economy were narrower than other airlines."
優點: "Everything excellent"
優點: "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點: "Full of passengers. Code Share!?"
優點: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點: "Nothing"
優點: "Movies"
缺點: "Food needs improvement"
優點: "The crew is awesome and food is quite good"
缺點: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點: "Great food on ANA flight from Malaysia to Tokyo."
優點: "Best leg space, new air crafts, kids gifts"
缺點: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點: "on time, great service on flight"
優點: "Flight was great."
缺點: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點: "Crew was outstanding Food and service was excellent"
缺點: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點: "The only gripe for me would be the movie selection. There are not that many choices."
優點: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
優點: "Good for a short flight! Very nice staff"
優點: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
缺點: "Leg room in economy is just tight"
優點: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點: "Screens were better on the flight from Vancouver to Taipei."
優點: "Kind workers and excellent food"
缺點: "Nothing"
優點: "服務人員非常親切"
缺點: "飛機非常的舊,食物不好吃,感覺有跳蚤"
優點: ",很舒適餐點很棒服務很好"
缺點: "希望班機準時開行"
缺點: "雞肉餐雖然肉不多,飯很多,但是有些飯粒生硬不熟。"
優點: "Friendly crew. Good entertainment options."
優點: "Friendly and attentive flight attendants."
缺點: "Food and quality of entertainment screen for economy."
優點: "Excellence in crew's attitude, promptness in service, very courteous."
缺點: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
優點: "座位舒適,食物好吃,服務人員很有禮貌"
缺點: "沒有"
缺點: "飞机check in always late,机上根本连一人一部电視机都沒有,更何況别希望要看任何电影,食物差。 Tinawaty"
優點: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點: "Food can be better"
優點: "餐點很美味"
缺點: "航班的飛機窗有點髒,玻璃上面有上一位旅客留下的油漬"
優點: "Excellent customer service with every question"
缺點: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點: "Crew excellent"
缺點: "Cramped."
缺點: "電視機太小了,而且那屏幕根本很難看得清晰,太朦了。飲料沒什麼選擇,只有茶和咖啡。"
優點: "Service was efficient and responsive ."
缺點: "Food was good"
優點: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點: "The meals are very good and tasty, good portions."
缺點: "The economy seat is OK but too distance between seats could use extra inch."
優點: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點: "Taoyuan airport facilities"
優點: "Food is surprisingly not bad, with entertainment is a plus."
缺點: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點: "登機分區呼叫不明確,服務人員重視販賣免稅商品遠超過服務乘客,飛機上娛樂系統沒有聲音"
優點: "Price"
缺點: "Going to Taiwain food is good but going back to LA it sucks"
優點: "Like everything but the seats. The flight attendants are amazing."
缺點: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點: "Nothing I didn't like."
缺點: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點: "服務很好"
缺點: "沒有個人娛樂系統 近五小時航程很難捱"
優點: "Great flight, plane &crew"
缺點: "Nothing was bad"
優點: "Comfortable and relaxing!"
缺點: "-"
優點: "Transit was smooth and efficient."
缺點: "-"
優點: "I like the boarding styles and the crew"
缺點: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點: "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點: "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點: "Still a little bit nicer if we had a bigger selection of movies"
優點: "Excellent condition of Aircraft"
缺點: "Nothing"
缺點: "No entertainment during the flight."
優點: "Everything is good & went fine!"
缺點: "None."
優點: "It was very organized ."
缺點: "Nothing ."
優點: "They operate the Airbus A350, a nice very modern plane on this route"