Couldn’t have been any better. Absolutely Excellent!
優點: "Good and pleasant service, new plane very clean including regular WC cleanups"
缺點: "Boarding could have been done in groups"
優點: "I would like to never fly through China again"
缺點: "I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle"
優點: "Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day."
缺點: "The flight was delayed for more than two hours. Upset with it."
優點: "Comfortable, kind staff, and great amenities provided on board."
優點: "The food is excellent."
優點: "Economy class can’t be better."
優點: "Great crew and good service"
缺點: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
優點: "The food was fine"
缺點: "Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection."
優點: "The direct flight to San Jose The entertainment"
缺點: "Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel."
優點: "WiFi limit to 30 passages is absolutely not good especially for the long international flight"
缺點: "WiFi for long flight - international"
優點: "Crew services were excellent , boarding on time"
缺點: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
缺點: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
缺點: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
缺點: "Cabin temperatures too hot! Please allow for cool air options! Cabin crew were friendly and helpful! Food was good!"
優點: "Everything was poor"
缺點: "All things"
優點: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
缺點: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
優點: "Flight crew was very considerate in taking care of my father so that he had a safe, happy flight back to China."
優點: "The crew was very courteous and helpful"
缺點: "Headphones provided didn't work very well"
優點: "More than enough room for a six footer."
缺點: "No entertainment. Food was much worse than my flight on Hainan last year."
缺點: "I was disappointed with the airports in China"
優點: "Cancelled due to 12 hrs delayed"
缺點: "Everything"
優點: "the bathrooms were kept fairly clean"
缺點: "the entertainment system was broken was never apologized for the inconvenience . I wouldve flown a different airline if i knew this."
優點: "flight was great and the staff was friendly. my special meal arrived as requested."
缺點: "Flight left and arrived by bus to the plain. I hate that..."
優點: "The service was wonderful, the food good and the entertainment package very diverting. Made the long flight seem short."
優點: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
優點: "I upgraded to business class. The crew was very helpful in the process. I had a fantastic experience. Loved the food. Entertainment options are slightly limited... I didn't watch any of the movies anyway."
缺點: "Chongqing airport is a mess. Poorly designed and managed. Also there was no Hainan staff to be seen on the ground, which is unhelpful. All the check-in and boarding are managed by airport employees, who are completely unable to answer any questions. Boarding was at a remote gate and very chaotic. No line whatsoever."
優點: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
優點: "What a difference a crew makes. And iPhones were allowed!"
缺點: "Still sour about the first leg of the journey. There are too many airlines out there for me ti ever consider this one again. Also, Xian Airport hates having international transfers. It's worse than inconvenient, it's frightening having uniformed officers not know why you're there."
優點: "i booked a seat on the phone but it was denied at boarding. i am really disappointed. also the online check in system doesn't work at all."
優點: "It was ok."
缺點: "Nothing out of the ordinary"
缺點: "Food wasn't that good. The flight crew and amenities were very nice however."
優點: "Entertainment and crew were good. Seats were ok, like any airline."
缺點: "Food was not good."
優點: "Crew is nice and food is fine."
缺點: "Fly Shenzhen to Beijing to San Jose, why the luggage can't directly to San Jose? I have to pickup my luggage at Beijing and check in again. Beijing is just a transfer."
優點: "Never heard od Hainan until I bought the ticket great experience for sure"
缺點: "Middle seat...bummer"
優點: "No issues. Better than China Eastern by far. Boarding chaotic. Crew attentive."
缺點: "Delayed flight made me stay over night at Beijing, I'm wasting one more day here. BYW I need claim my bag every time and recheck my baggage agian for my continue flight even it's also Hainan airlines"
缺點: "The connection btween Shangjai and Beijing was terriblle. On my way to Shanghai from Beijing I missed my flight because of your airline. There was no one to help me to resolve the problem. I am an experince traveler and never had this attitude from an airline before."
優點: "great food, excellent service.unbelievable cheap price"
缺點: "Too many crying children"
優點: "Big plane, nice Crew"
優點: "Very smooth flight, safe Good food, confront set."
缺點: "The food, set, the service."
優點: "Great selection of entertainment. Friendly staff."
缺點: "Riding the bus to get to the airplane. Lack of legroom."
優點: "Crew was good"
缺點: "Food again. Hainan's food quality has dropped dramatically comparing from when they started the line between SJC and PEK"
優點: "Crew was friendly and patient"
缺點: "Food was really bad. I requested vegetarian. Felt like it was just a last min throwing something in. Not prepared with care and attention. the second meal was just a couple of cold pancakes and that was it!"
缺點: "Freezing the entire flight.Few movie and TV choices, baggage took forever to arrive. Just bad."
優點: "Professionalism"
缺點: "Baggage Claim"
優點: "Nice crew, night food."
缺點: "Old aircraft type, insufficient entertaiment."
缺點: "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
優點: "Crew friendly."
缺點: "Seat super small."
優點: "Crew was communicative. Great entertainment selection"
缺點: "WiFi didn’t work but it was told it may not"
缺點: "Very good and friendly"
優點: "It is a direct flight."
缺點: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點: "Should provide strong internet connection on board. Food should be world standard and option for HALAL food."
缺點: "No wifi and HALAL food."
優點: "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
缺點: "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
缺點: "Left 1 and a half hours late, the entertainment system was broken (14 hour flight)... made our connection but waited on the runway another hour. Arrive at our destination and our luggage is missing. They say we’ll have em in a week... no offer of compensation especially since I have to spend $100 to taxi back to the airport to get them if I want them earlier"
優點: "Nice crew"
缺點: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點: "Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on"
缺點: "Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website"
優點: "price"
缺點: "Only allow one piece luggage."
優點: "Everything went well."
優點: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
缺點: "Minimal choice of breakfast - no artificial sweetener"
優點: "Everyone was very professional and nice. I have zero complaints."
優點: "Nothing"
缺點: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."
優點: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點: "Everything is awesome."
優點: "Overall big improvement friendly staff"
優點: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
缺點: "Lounges a bit sparse and.no vegetarian snacks."
優點: "Almost everything."
缺點: "It was delayed twice."
優點: "They provided accommodation for the layover I had in Shenzhen for free, the service is good and the crew as well! Would fly with them again!"
優點: "The flight is cheerful. Although 8 hrs is a little bit long, but I enjoyed my time."
缺點: "Basically nothing except for a few unpleasant other travellers sitting beside me."
優點: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點: "Pilots did the best, comfortable, good entertainment"
缺點: "Demanding flight attendant, delaying without notice ahead, food didn't taste good."
優點: "It was emty"
缺點: "No commoditys, choice of films"
優點: "I thought that the trip was fast and everyone was efficient.I"
缺點: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
優點: "Good wine"
缺點: "No sparkling water, no good meet"
優點: "Help And pleasant staff"
缺點: "Poor quality entertainment screen"
優點: "Good cabin crew."
缺點: "Flight was hours late"
缺點: "Too crowded. Seat size small and aisles narrow. Not enough bathrooms."
優點: "price"
缺點: "No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"
優點: "Very friendly crew. Nice standard first class seat. On time departure."
缺點: "food was only so so."
優點: "1. The check-in was very good, and very helpful!!!!...***** (5 stars service). 2. Flight crew was very professional."
缺點: "1. No information or explanation in English about the flight delay. 2. I have a very expensive new metal "19 degree Tumi all Aluminum suite case. It arrives damaged with a whole punched through the side wall. Cost me USD $1,395. Total disrespect for my property entrusted to China southern airlines. You inform me in Hong Kong maximum reimbursement is approximately USD 50.00 ! How would you feel about that? You tell me! 3. Approximately a 4 hour flight delay. I am not sure it was really necessary. How would you feel about that? You tell me! 4. Took a long time to get off the plane. I was in the front... No bus I think I appreciate the plastic rain coat. However The buss was leaking inside worse than the rain outside, and all over me. I left the bus with very wet trousers. How would you feel about that? You tell me! 5. So many problems because of a little rain...Really? You cant deal with a little rain better than this?"
優點: "Fed like clockwork with decent food."
缺點: "Shared screens for entertainment due to small plane. Seated next to a crying baby so slightly miserable some of the flight. Spacing between seats was limited. Crew ran out of food choices. Mobiles could not used ."
優點: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點: "Left on time and went through customs in no time. Nice airport in Guangzhou and the crew had no problem with my vaporizer and no passengers complained either."
缺點: "No complaints"
優點: "Very professional and efficient crew."
優點: "Nice crew On time Lots of movies"
缺點: "Reclining seats Seats should not recline in economy"
缺點: "I wasn't allowed to board the flight because of some technical glitch in the system, even though I had the ticket. The staff was also not friendly at all."
優點: "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
優點: "On time and friendly crew. All good"
缺點: "Don't come in with high expectations"
優點: "see above."
缺點: "n / a"
優點: "On time"
缺點: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點: "In flight movies"
缺點: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點: "came to dalian at least"
缺點: "flight cancelled due to weather conditions, chaos at the ticket counter. no support for the overnight planning, ticket counter doesn't decide. manager lost in huge groups of discussing chinese travellers. who sours loudest to be served first. no drink, no food offer."
缺點: "Flight staff essentially refused to answer questions, particularly in english, aboutique how long we might be delayed, whether there would be another flight, where we should wait or go for more information. I and other passengers were ignited multiple times and even had conversations abruptly ended when the staff turned away after 2 or 3 questions to which we received incomplete and evasive responses."
缺點: "Hope to keep departure on time !!!!!!"
缺點: "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點: "Comfy seat"
缺點: "Less salt in the food"
缺點: "Delayed / diverted - no communications whatsoever"
優點: "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點: "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點: "Staff"
缺點: "Better movies , better vegan food"
優點: "The plane was very new. Good movies and tv shows."
缺點: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點: "No real problems"
缺點: "Nothing significant"
優點: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點: "Short flight; so there was no real in-flight entertainment. That's really alright though."
缺點: "got severe food poisoning from the airline food."
缺點: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點: "Getting off of the plane"
缺點: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點: "Nothing"
缺點: "Had to process in and out of immigration then back into airport No transit area"
優點: "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點: "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
優點: "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點: "Finally getting a flight the next day"
缺點: "My seat was given to someone even though I still had time to make the connection."
優點: "the order of boarding the plane"
缺點: "food was dry"
優點: "crew was nice"
缺點: "food was dry"
優點: "Clean plane. Left on time. Better than average legroom."
缺點: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
缺點: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點: "Complimentary wifi and excellent crew service"
缺點: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點: "Friendly and eager to serve crew"
缺點: "Lack of variety on food choices"
優點: "I liked the plane. 787’s are the smoothest rides."
缺點: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
優點: "We left 13 mins late but landed 45 mins earlyearly"
缺點: "Nobody could rearrange any flights for me, zero help!"
缺點: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點: "entertainment choices were good"
優點: "food is great"
缺點: "check in time is too long (about 1 hour)"
優點: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點: "Nothing"
缺點: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
缺點: "The front dest and customes have horrible attitude! They will ingore you."
優點: "All announcements in Chinese and English. They keep feeding you."
缺點: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
缺點: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
缺點: "XiamenAir lost one of my bags and has still not found it"
優點: "Crew and staff are professional and worked well together, fairly efficient"
缺點: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
缺點: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
優點: "They redirected me to other carriers"
缺點: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點: "Their price"
缺點: "Delays, delays and more delays. Then cancellations after!!!"
優點: "GOOD Service, Great Priceing!!!"
優點: "Boarded early."
缺點: "Smaller plane so not much room to move around. No individual entertainment system."
優點: "The price was lower than other comparable routes and airlines."
缺點: "The service was just ok. The plane didn't seem very clean and it smelled like mold. The seats were not comfortable and there was little leg room."
優點: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點: "The price was nice."
缺點: "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點: "Efficacy boarding, good entertainment"
缺點: "Better food and snacks"
缺點: "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
優點: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點: "The price was amazing and the hard product is decent for what you pay."
缺點: "Food and entertainment could use improvement."
缺點: "More leg room and better cushioned seats"
缺點: "Would love a refund"
缺點: "The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern"
優點: "all the crew are amazing.. it was good ,most of all safe sound"
缺點: "just wanna about the night kit. like toothbrush and toothpaste ,eye masks . the rest are better.."
缺點: "Very limited English speaking programs/movies"
優點: "I like the tiket price, i am planing I will take a vacation next year and buy tiket from kayak."
缺點: "Transit hours to long."
優點: "It was fast, no hassle, attentive crew."
缺點: "Someone didn't wear deodorant...not airline's fault, of course."
缺點: "Your flight delay so long time so i habe to canceled all plan. I lost a lpt of money."
優點: "Nothing but orice"
缺點: "Worst flight food ever"
優點: "I didn't expect much from this budget flight, but they went above and beyond and matched the quality of larger and more expensive airlines. The food was excellent (and they served food twice on a 14 hour flight), nothing was broken, and the boarding process was smooth."
缺點: "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點: "Compatible price for the trip, nothing special."
缺點: "The crew always chose a weird position to check your ticket again when at transfer spots: in the middle of a high stair way, under a rain, where else you can think of? See how “different” their brains worked! Food was awful. Had nearly nothing new on Entertainments to watch. Imaging you have to sit in front of it for 14h?"
優點: "The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean ."
缺點: "The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport."
優點: "Can’t think of a thing !"
缺點: "Entertainment sound system is bad, must be bad quality headphone. Toilet is not enough for eco class, crew also hardly try to keep them clean and fresh."
優點: "The free cup of water"
缺點: "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點: "The boarding process was quick and staff was friendly. Food was delicious and staff very accommodating"
缺點: "Being taller I was unable to spread out for almost 10 hours. Legs were very sore by the end, but that's to be expected"
優點: "In flight entertainment system was good and had a nice selection."
缺點: "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
優點: "Price"
缺點: "Improved English?"
缺點: "No notice until 30min at gate delay plane Sleep on chairs like homeless No organization"
優點: "Reasonable seat. Good entertainment. Great price."
缺點: "Took off 80 min late."
優點: "Service was prompt and polite. The personnel were great!"
缺點: "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點: "唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。"
優點: "Definitely one of the best airline travel experiences of my life."
缺點: "The food has room for improvement but was decent."
缺點: "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."
缺點: "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
缺點: "Kayak doesn't give the gate or terminal on reservations, that means it is a mystery. China Eastern changed terminals in Shanghai and there was no warning in the reservation. This part of the experience needs to improve"
優點: "Very helpful flight attendant (should have asked her name) Healthy food"
缺點: "Because of flight delay out of Singapore I missed my connection in Shanghai. The process of rebooking took too long. Not enough desk agents handling rebooking for the number of people stranded. After passengers are rebooked there needs to be a procedure to accommodate those who will need a hotel . Where do we go to get on the hotel shuttle? What line and where to wait and line up? Had a hard time finding somebody who knew what to do."
優點: "Seats ok Crew was good"
缺點: "No headphones for ife Food horrible"
優點: "The plane from LAX to Shanghai-Pudong was very nice and modern. It was a Boeing 777-300ER and was pretty comfortable in economy class with individual monitors behind each headrest. The entertainment on board was very good. The food was mediocre at best, but for the price point I have absolutely no regrets. The stewardess that was in our section was very cold but not unfriendly. We had a brief layover in Shanghai before heading to Seoul Incheon. The plane from Shanghai to Seoul was an older Airbus 330. It was pretty outdated and my armrest next to the window seat was actually half missing. Overall though, I was pleasantly surprised that they served a meal on the fight, and the flight attendants on this fight were much more friendlier than the previous international route. One recommendation is that China Eastern not post the production date on their bread rolls. There was a Korean passenger in front of me who thought the bread was expired and it caused a commotion on the plane. I was very impressed by how the attendants handled the situation. They were very friendly and even the head flight attendant came by to apologize although it was not needed."
缺點: "Cold flight attendants. The attendants did their jobs, but I felt like they were there to collect their paychecks not to provide world class service or be friendly. (LAX to Shanghai) Very spotty Wi-Fi in Shanghai (not the airlines fault). Food was not memorable. I was missing a large piece of my armrest from Shanghai to Seoul."
優點: "Um, I'm thinking..."
缺點: "Food and lack of entertainment options"
優點: "The price, you get what you pay for."
缺點: "Poor food No cell phone use at any time during the flight (laptops and tablets ok though?) You will be woken up randomly by staff No headphones at certain points during the flight"
優點: "I received more than what I paid for! If I flew an American flight, I would be nickeled and dimed to death. I paid $500 roundtrip from LAX to Okinawa. Recieved service like they use to do it back in the day! Great food, entertainment, and soace to sit! I will fly this airline again whenever I can!"
缺點: "The crew was very limited in english, but its China Eastern Airlines. They spoke enough to give me EXCELLENT service!!"
優點: "The seat was super comfortable the service and the food was extraordinary"
缺點: "From the time that we landed till the time we diembarked waas more than 1/2 an hour"
缺點: "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點: "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
優點: "New planes. Comfortable. They include a small snack for a short flight. Free baggage included in the price."
缺點: "The 1h flight was late for 1h. There is no English magazine or something to read. The staff is a bit rough, a bit precipitated."
缺點: "Small space in economy"
缺點: "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點: "I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off"
優點: "Movie selection"
缺點: "Not having carts crashed into your knees"
優點: "Nothing"
缺點: "My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip."
優點: "Nothing"
缺點: "They should improve connections"
優點: "Boarding was easy."
缺點: "Food ! Tasteless and bald.."
優點: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
優點: "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
缺點: "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
優點: "Comfortable flight"
缺點: "Business class seats didn’t recline much. Only peanuts for food"
優點: "crew was competent the flight left and arrived on time"
缺點: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
優點: "The premium economy was a bit better, but still on a service level was very poor hospitality."
缺點: "The online service was not user friendly and slow. Our upgrade was said at departure it would be for the full flight and was Not. The staff would not speak English and refused to serve any drinks or snacks as I thought it would be normal. Our luggage was lost and did not arrive at our final destination til 2 days later. On the flight home we were told to wait till our transfer to upgrade and that was denied and said we needed to do it prior. I am beyond disappointed and will never fly with Air China again and the only recourse that was given was from the nice people in Japan that explained this happens all the time and provided a voucher for less than 100 US dollars. I will advise anyone in the future not to fly this airline and I would like this to be investigated."
優點: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
優點: "The crew is courteous and very nice looking."
優點: "The flight crew was friendly and responsive...."
缺點: "Entertainment and food options were lacking for western travelors...I fly in Asia regularly and felt this food was below standard."
優點: "Flight crew was attentive"
缺點: "Delayed boarding, no personal entertainment and very old seats."
優點: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
缺點: "The transfer at Beijing was awful."
優點: "Pleasant flight"
缺點: "Delay"
優點: "staff are overall friendly."
缺點: "flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay"
優點: "Goof food and service"
缺點: "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點: "Transit time"
缺點: "Food, entertainment"
缺點: "We were never given an update at the gate that our departure would be later. Everyone was standing in line ready to go for about 40 minutes before we finally started boarding. The seats aren’t the best. This 6 hr flight had no entertainment."
優點: "The service was good. The aircraft was an old aircraft and noisy."
缺點: "Aircraft was old and noisy."
缺點: "I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!"
優點: "My TV was not working. I was asking to change to last sit, The flight attendant told me, that sit is for them. However later after, I saw a couple was sitting over there. The couple were not working stuff."
優點: "Food, blanket, movies on board"
缺點: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"
優點: "Trip was comfortable Ticket prices excellent"
缺點: "Air china is thinking about Asian people only, but not others..food just for Asian, what's about others? Nothing for me, I was so hungry for all trip because I didn't like that food that gave to me, and no choice. That's shame.. air china should have to announce that only Asian can travel with them so we can understand better.."
缺點: "The flight was delayed but there was no announcement of reason nor was the new boarding time posted so everyone was forced to just stand by boarding gate and wonder. The food was dreadful and the portions were skimpy. The major food groups were white bread and white rice. The entertainment console was supposed to operate by touch but was unresponsive. The movies were 90 percent Chinese. I won't fly Air China again."
優點: "Overall great flight for the value. The entertainment and food are decent. Leg room okay."
缺點: "Not super comfortable seats and once again food and entertainment just okay."
優點: "We were finally able to get home but..."
缺點: "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
缺點: "Old plane with minimal entertainment. Late arrival and my bag did not make my connecting flight."
缺點: "AIR CHINA--Very UNETHICAL Airline--SAID I COULDN'T FLY UNLESS I PAID AN EXTRA $200 EVEN THOUGH I HAD PAID-IN-FULL FOR MY AIRFARE WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE. REPRESENTATIVE PROMISED TO CALL ME BACK IN ORDER TO GET MY $200 REFUNDED AND THEY NEVER CALLED BACK. THE WORST AIRLINE EVER. AVOID AIR CHINA AT ALL COSTS."
優點: "The plane boarded pretty quickly."
缺點: "Asked the lady at the boarding desk about upgrading she responded in a very rude way that I couldn't upgrade now. Wanted to take a photo of the landscape on our way out and was told I couldn't use my phone at all even on airplane mode they made a huge deal about it, it had to be completely off. WE waited for 1h on the tarmac before taking off with no real info.The food is not good: just a couple piece of something in lot of sauce. A shitty piece of white bread and water melon for desert. Dry cookies for snacks in between meals. 40 min before landing they make you put your seat upright and they're firm about it just like when you're having dinner and you just want to relax and watch your movie. NO seat need to be upright. Would not take that airline company again."
缺點: "Boarding and deplaning from the tarmac vs a jetway"
優點: "That it's the last time in which I buy a flight with Airchina, :)."
缺點: "The service. But, I am happy that I will never fly with Airchina again. :)."
缺點: "No use of cellphone even after take off and landing."
優點: "Only boarding"
缺點: "No drunks like other flights"
缺點: "Please see above...All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
優點: "Friendly staff and on time."
缺點: "The one thing that would stop me flying with this company is that most of the food served had meat in it. I understand it might be their culture, but as a company who serves people from all around the world, they should really consider changing their menu. Not everyone supports the killing of animals, and not everyone has a diet that do as well."
缺點: "Everything are so bad. My luggages were damages. I will never go on Air China again."
缺點: "Couldn't touch your phone."
缺點: "I could nos use my phone even though I took off the SIM card I did not get a good explanation"
優點: "I flew from Houston to Beijing and overall not much to complain about. Flight was on time and boarding was well organized. In flight service was also good and the flight attendants were very nice. Just know that some of them have limited English so don't expect them to understand everything you say which is understandable. I'm sure they wonder why we don't speak Chinese. I ordered special meal which was good and you can have wine in economy if you want. Flight arrived on time. All in all flight was good."
缺點: "Wish we could check in online but for international flights I understand why they need you to check in at the airport with your passport."
優點: "I liked the staff on the board."
缺點: "The aircraft looked old."
優點: "Cheap, everything worked out."
優點: "Nothing. Everything was ordinary."
缺點: "Food was terrible and yuk!! .The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"
優點: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
缺點: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
優點: "Air China was a very pleasant experience since the price of the ticket was only $622. The plane was good, service was good, food was average and service was fine. The flight was basically easy and I would not hesitate to fly Air China."
缺點: "The food was just average"
優點: "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點: "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
缺點: "plane was late to start boarding and there was no communication about that. After boarding we had to wait about 1 hour for the plane to depart from Beijing causing to land extra late in SFO."
優點: "Good movie selection"
缺點: "Flight landed late, had to ran to my transfer, with minimal help or direction. Then the transfer got cancelled along with many other flights: all Air China flights. Rescheduled me to a flight the next evening AND refused to give me accommodation because "cancelled due to weather, it's not our fault, so you need to go outside and find a hotel yourself." I explained i am foreign and don't know how to do that, they just shrugged. Many, many other passengers were stranded the same way."