So little room; the lady next to me was squashing me in the middle seat.
JAL is one of the most professional & efficient airlines I’ve experienced. The food was very good: even in Economy! The entertainment interface needs some updating.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Like Japan Airiline food good flight attendants the best take good care of customer
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "It was a great service overall!"
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
缺點： "Food is not that good"
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
缺點： "add low carb meal option please!"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Great experience overall"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent. Crew did not accept tip. Food could be better."
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
優點： "The food"
缺點： "All old movies in English"
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
優點： "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
缺點： "Just boarding, people still want to get ahead in line, even though I was already in front."
缺點： "Flight crew is great!"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Great airline , seat was spacing was wider then American airlines"
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Food is good"
缺點： "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
優點： "On time, In flight service"
缺點： "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
優點： "On time arrival; professionalism."
缺點： "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
優點： "They took care of my mom's heavy luggage and changed her to better seat."
優點： "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
缺點： "No downside!"
優點： "The crew was pleasant and professional. The food was pretty good, though not excellent."
缺點： "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
缺點： "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "The friendliness of the flight crew was great. The leg room is better than other airlines."
缺點： "The lack of entertainment options on my second flight compared to my first one."
優點： "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
缺點： "No good Korean movies to watch."
優點： "The flight attendants are nice and service is excellent."
缺點： "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
優點： "Asiana airline service was great. Attendants were so kind and gentle."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "Flight attendants were awesome. Much better than US."
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "The food is the best among all airlines."
優點： "Very professional and attentive staff.... Probably the best airline I have every experienced"
優點： "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
優點： "Korean meal was great!"
缺點： "Outlets for charging phone would have been nice."
優點： "That we were referred to the manager immediately with our concern."
缺點： "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
缺點： "Change Flight cost too much"
優點： "Food was great, seats reclined further than I expected them to, and personal TV was large."
缺點： "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
優點： "Metal utincils"
缺點： "Food was terrible. Wine was awful."
優點： "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
缺點： "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
優點： "Service was good."
缺點： "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
優點： "Very limited choice of movies and the system is slow and out dated"
優點： "The flight arrived almost 1 hour early."
缺點： "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
缺點： "Wish there was a bigger movie selection"
優點： "I was very impressed with crews helpfulness, the quality of the food and entertainment."
缺點： "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
缺點： "Food entertainment seats bathrooms"
缺點： "Crew did not care passengers"
優點： "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
優點： "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
缺點： "See above"
優點： "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
缺點： "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
優點： "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
缺點： "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
優點： "Love to take Asiana airline. Foods is excellent and services are great."
缺點： "One thing I donot like they cooperate with many other airlines."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Delayed too much except that, everything was good"
缺點： "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
優點： "Excellent crew"
缺點： "It was nice experience"
缺點： "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Again the food was excellent"
缺點： "Not enough operational toilets"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Disciplined, timeliness."
優點： "Inflight crew"
缺點： "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Excellent meals, excellent entertainment system, great staff"
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
優點： "Other than loading and lack of information, the in-flight service was world class."
缺點： "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"
優點： "It was a lovely flight. Food/drinks were excellent."
缺點： "Toilet cleanliness needs to be better."
優點： "Food is great!"
缺點： "Bathrooms are not as clean."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
缺點： "It was a long flight, and customer service not good."
缺點： "On time - all good."
優點： "booking price was a great deal. flight attendants was awesome! she gave a headache pill for my wife that helped a lot. thank you"
缺點： "Food seemed old and crew was too busy"
缺點： "Poor leg room, very tough for a tall guy"
優點： "Need more movie selection on classic"
缺點： "Flight delayed by 4 hrs. Food was horrendous."
缺點： "Food was worse no snacks at all"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
缺點： "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
優點： "I really appreciated the customer service and the level of quality Cathay provides."
缺點： "The vegetarian meals could improve."
缺點： "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
缺點： "Not enough bathrooms"
優點： "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
優點： "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
缺點： "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
優點： "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
優點： "They boarded the plane early, which meant we arrived at our destination early."
缺點： "All we got was a bottle of water."
優點： "Plane is good"
缺點： "Delay 2x poor"
缺點： "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
優點： "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
缺點： "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
缺點： "It’s satisfying everytime I fly with VietnamAirlines. Except that a kid behind me kicked my seat nonstop. Literally, nonstop!"
優點： "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
缺點： "They could improve on the entertainment and service."
優點： "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
缺點： "I could not check in online."
優點： "Everything was great."
缺點： "Everything was up to part"
缺點： "Refurbishment of the seats"
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
缺點： "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
優點： "This was a codeshare flight operated by China Airlines. I sat in 69A and had plenty of leg room. The entertainment options were excellent to include the flight map. The map is probably the best one I have come across. The cabin crew provided excellent service and were attentive."
缺點： "The boarding procedure was confusing. Economy was divided between Zones 1 and 2. However, the boarding pass was not clear which zone it was assigned."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
缺點： "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
優點： "Reliable, no nonsense, good price-quality ratio"
缺點： "This flight is almost always late. Connections in Paris tend to be difficult."
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
缺點： "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
缺點： "Uncomfortable airplane."
缺點： "We could not check in on line . Why? This reason made us have to waited in the long line"
優點： "The food, service in the air, ground service, everything was excellent"
優點： "Check in service was very good!"
優點： "evrry thing"
優點： "Great service"
缺點： "plane a little old"
優點： "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
缺點： "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
優點： "Crew was helpful and stern when necessary. Due to the short flight (45 minutes), a bottle of water was handed out."
缺點： "By no fault to the airlines, the domestic terminal is incredibly inefficient and unsympathetic to travelers with special needs (like tired and hot pregnant mothers). On top of this, you get grumpy and crotchety travelers pushing and complaining."
優點： "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
缺點： "Equipment seems older, no entertainment system in economy class."
優點： "I cancelled this flight and went to Singapore instead on VietJet."
優點： "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
缺點： "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
優點： "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
缺點： "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
優點： "Great experience. Everyone very helpful."
缺點： "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
優點： "Flight schedule on time"
缺點： "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
優點： "No comment"
缺點： "No comment"
優點： "The staff were very nice."
缺點： "I would like a few more western choices of food in the business lounge"
缺點： "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
優點： "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
缺點： "For a regional carrier. There is nothing to criticize"
優點： "The flight attendants were excellent! The flight went smoothly and on time!"