優點： "JAL is a very reliable airline, renowned for its quality of service, on-time arrivals, and courtesy. It did not disappoint. We chose to pay extra to fly JAL because of this. The seats were as comfortable as any economy seats; the food was superior to most other airlines; nice touches: slippers, pillows, blankets, hot towels. Cabin crew were very nice and dignified.No"
缺點： "Nothing more than nay other airline!"
優點： "Excellent comfort and service. Staff were very helpful and frequently came around to check on us. The chairs very roomy and the food was too notch."
優點： "Overall I like the experience of taking Japan Airlines"
缺點： "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."
優點： "- Crew was respectful and nice - Entertainment options were good. - Seats were good and comfortable"
缺點： "- Food was too less. Being a vegetarian, I had expected good amount of food. But it was only a few ounce of food like just given to taste it. I was hungry most of the time in flight. My second meal didnt even have any bread. And Desert (icecream) was never offered to me. Seriously, if I had known this, I would have packed my own food to board the plane. - The windows should have an option to close the pane. Sun was constantly on the left window (where I was seated) for the entire journey and even after fading the window, it was on my eyes most of the time."
優點： "On time, and efficient"
優點： "Love Japan Airlines, great plane decent seats and good food"
缺點： "Not enough legroom."
優點： "A wonderful crew, attentive and polite, friendly and eager to help. It definitely makes a 12 hour flight much more tolerable! Great accommodations for my gluten free diet. Would love to fly JAL again!"
缺點： "Uncomfortable seating"
優點： "free inflight wifi"
優點： "the flight was very comfortable and the in flight entertainment system had a wide variety of options to occupy my time, the crew were very attentive and I had a wonderful experience."
優點： "Very kind and very friendly. Wonderfully accommodating in providing my low lactose meals."
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Luggage lost. Tv audio did not work"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "Cabin crews need to learn how to smile."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "good flight"
缺點： "food is ok"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "The staff"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Glad to make it to Japan safely and back in one piece"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
缺點： "No individual AC vents to stay cool on long flight."
優點： "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
缺點： "Delayed flight and promised me in Chicago and in Flight that the plane in Hong Kong would wait. Now I am sitting inside the Airport waiting until morning to fly out. I will never fly with them again. LIARS!"
優點： "Fast and on time"
優點： "The flight attendants were pleasant and so was the flight."
缺點： "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
缺點： "Food options"
優點： "Good and hospitality were top notch"
缺點： "Plane late to arrive and crew couldn't make up the time"
缺點： "Poor leg room, very tough for a tall guy"
優點： "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
缺點： "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
優點： "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "The food - best in the sky"
缺點： "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
缺點： "Quality of the veg food.requires improvement."
優點： "The flight attendants were top notch and very busy and efficacious. I was impressed that they were always so helpful, courteous, and energetic even after a 12 hour flight!"
缺點： "Very uncomfortable with POOR AIRFLOW, mid way in the economy cabin, next to window (seat 44k). It was like trying to breath through a straw. I asked flight attendant if they could check the air flow, and her answer was that the temperature was 23C and everyone one else had blankets. My concern was not with temperature but FLOW. SO I went to back cabin (6 rows back) and the airflow was much much better and I could actually sleep. So bottom line there is an airflow issue mid economy cabin on the central AC jets. They should address this by putting back in air nozzles or checking actual airflow on these jets. This is very uncomfortable on long flights. Not sure I would fly this jet again for this reason."
缺點： "Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there."
優點： "Same as above"
缺點： "Same as above"
缺點： "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
缺點： "No Wifi on a 16 hour flight is simply stunning to me."
優點： "Went up and down as planned."
缺點： "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
優點： "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"
優點： "Good selection of entertainment"
缺點： "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
缺點： "one of the cabin crews threw the meal to me :("
優點： "Good collection of entertainment options"
缺點： "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
優點： "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
缺點： "Boarding gate far end of airport"
優點： "The service was amazing & the attendants were so attentive and accommodating."
缺點： "No complaints, whatsoever."
優點： "All but did not eat"
優點： "American pilots"
優點： "Excellent, kind, professional crew and timely flight."
缺點： "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
優點： "Got upgraded to business - awesome"
缺點： "Boarding was slightly confusing/chaotic"
缺點： "my luggage didn't go with me"
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "service, organized, seats, movie options, temperature"
優點： "Fast bag drop off at the airport, friendly staff, comfortable plane, good food and excellent entertainment system. Can't complain!"
優點： "Good service by the crew"
優點： "This is the best flight I have been in .. The flight time and the time to get to the door is really good . It is a perfect flight to take to beat the jet lag .This is the best flight I have been in .. The flight time and the time to get to the door is really good . It is a perfect flight to take to beat the jet lag .This is the best flight I have been in .. The flight time and the time to get to the door is really good . It is a perfect flight to take to beat the jet lag .This is the best flight I have been in .. The flight time and the time to get to the door is really good . It is a perfect flight to take to beat the jet lag ."
優點： "On time flight, good service."
優點： "The food was the best part."
缺點： "Some crew were not nice. Entertainment system was disappointing."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
缺點： "Food service is late and poor."
優點： "In general was a good service"
優點： "It was good."
缺點： "The hostesses would not serve water/juice etc. They asked us to pick up from the Deli. It was new to us."
缺點： "Noisy passengers..."
缺點： "always delay departure flights"
優點： "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
缺點： "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."
優點： "Nice toiletry bags for all passengers, including economy class."
缺點： "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
缺點： "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
優點： "New airplane good service good flight attendant depart on time"
優點： "they provide such a great service so that I cannot find anything else to complain."
優點： "The seats were comfortable and the staff at the gate were nice."
缺點： "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
優點： "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
優點： "Value, food"
缺點： "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
優點： "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"
優點： "Food was much better Istanbul to Boston than Boston to Istanbul"
優點： "First time I've had a gift in economy! Very minimal, but nice! Food was very good - especially for airline food. Crew all very nice, and pre-flight in SFO was efficient and pleasant."
缺點： "I'm a wheelchair passenger, which was a DISASTER in Istanbul!. It took nearly an hour to get to off and to passport control. And on the plane, it was very uncomfortable because of so little leg room. To get out of the window seat to go to the toilet was as bad as it gets, because of row in front with reclined seats - only possible to scoot across in sitting position. Not easy....!"
缺點： "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
優點： "Flight attendants need to be friendly."
缺點： "I will never use Turkish airlines again."
缺點： "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."
缺點： "The plain arrived late to Kiev and I missed the connection flight"
優點： "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
缺點： "I liked everything."
優點： "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
優點： "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
缺點： "Slightly edgy crew"
優點： "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
缺點： "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
優點： "In flight entertainment was great. The crew were very courteous."
缺點： "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
缺點： "Cramped economy seating, but usual for these days."
優點： "The flight attendants were incredibly kind and attentive"
缺點： "Bathrooms were a mess. Badly need more cleaning throughout flight"
優點： "it's mostly good"
缺點： "the AC during flight from Riyadh to Istanbul is too hot !!!!!!!!!! Why???"
優點： "These middle distance flights have planes that have no personal intertainment screens in buisness class. The seats have limited comfort even though there is enough room. These planes need to be updated. Service was good and the crew is very friendly."
缺點： "There was a long line at the bus gate B60 due to a lack of personnel."
優點： "Food, entertainment, crew were all great"
缺點： "Very cold in cabin"
缺點： "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
缺點： "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
缺點： "The veg food is quiet bland"
缺點： "great delay without explanations"
缺點： "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
優點： "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again.After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
缺點： "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
優點： "What's to like about being in a 737 for over 6 hours?"
缺點： "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
優點： "Landed at right time."
缺點： "Check in service at SFO airport was really poor. Leg space is not good."
優點： "Liked the food and service"
優點： "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
缺點： "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
優點： "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
缺點： "Nothing. Everything was great"
優點： "Good entertainment, USB charging for phone"
缺點： "Bad seats, not very comfortable."
優點： "Checking online and reserving seating arrangement."
缺點： "The desk did not open earlier than the other airlines."
缺點： "The seats were so small for such a long flight. I realize that's the case with alll planes, but I was suffering. Everything else was great. The people, the entertainment, everything."
缺點： "I felt like there was no room at all. Everyone was crammed in and there was no space to move."
優點： "Everything i am very pleased with the overall expirience"
缺點： "Taking buses to board planes but I guess that doesn't depend on the airline but the airports"
優點： "The seats were comfortable, the plane is modern and clean, equipped with usb charging ports, personal the interactive screen had many entertainment options, comfortable leg room, overhead storage bins were very spacious and crew members were polite."
缺點： "The flight was very uncomfortable because it was way too hot. When beverages were served they were not cold and the flight attendants offered little or no ice."
優點： "Food is the best ever on a airplane."
缺點： "I liked everything about flight. Food"
優點： "great food!"
缺點： "The plane is always so far from the gate - no one boards in any order (in economy) and it takes much longer than it should"
優點： "Everything except that the seats were tight and old."
缺點： "Buying directly from the carrier means that they're contractually obligated to get me where I'm going. Buying from Kayak apparently means if you miss your flight you're out of luck."
優點： "Turkish Airlines is the best airline flying out of Istanbul, hands down. If you have access to the lounge in Istanbul, it's the best, bar none."
缺點： "Economy seats on commercial airlines have come a long way. However, humans have grown taller, and wider, as well. Airline seats have to be designed for more leg room and girth, taking into account 10+ hour flights. This no fault of Turkish Airlines, but they do have a choice in how many rows a cabin ultimately has installed."
缺點： "It seems like the middlename of Turkish Airlines is "Delay". I cannot remember a flight with TK which had been in time. What means, unfortunately, that whenever Istanbul as an airport is involved the risk of arriving without luggage is close to 100%. - More Puncutality would be great."
缺點： "Boarding is so disorganized. Really Group 9 is just a way to make the passengers wish they had chosen a different airline."
缺點： "Every seat sold. No social distancing. Mask rule not enforced."
優點： "The seats were comfortable and it was easy to catch a quick nap."
缺點： "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
優點： "On time"
缺點： "Some social distance inside the plain would’ve great"
缺點： "Smooth and enjoyable trip unlike the second leg to Aspen"
缺點： "They need to stop selling the flights at full capacity"
缺點： "It being on time"
缺點： "All seats were booked, no covid-19 social distancing"
優點： "Horrible seats"
優點： "Great crew"
優點： "Crew was lazy. Poor service and on their phones the entire time."
缺點： "Flying Delta instead."
優點： "Travel is becoming a pain ... what’s new?"
缺點： "Just the way travel has become —loathsome"
優點： "Entertainment Screen in the seat back in front of me"
缺點： "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
缺點： "First time wearing face mask all the time. It was okay."
缺點： "Some of the Crew members were not covering their nose with their face masks"
優點： "Timely and efficient"
缺點： "Seats are really small"
缺點： "All was good."
缺點： "No food or beverage service during covid-19"
缺點： "Social distancing"
優點： "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
缺點： "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
優點： "Not much"
缺點： "Why no service in first class?"
優點： "Crew was amazing!"
缺點： "remove justfly"
缺點： "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
缺點： "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
優點： "smooth check in and boarding etc"
缺點： "Wifi wasn't working so no entertainment"
優點： "The entire fly, connections, food and both crews excelente. Flight on time."
優點： "The least service I have seen among all the airlines I have traveled so far"
優點： "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
缺點： "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
缺點： "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
優點： "We made it one piece and the pilot clearly made an effort to avoid turbulence by changing altitude constantly in search of smooth air."
缺點： "Crew brought food whether you wanted it or not. They loaded up my husband's tray table with food for 3, even though they were all asleep. I was sitting across the way, so, perhaps they didn't hear me say no thanks. The entertainment system was awful. You had to go through all the steps again and again every time you tried to simply check flight information. Annoying. When we arrived DFW customs, one of our bags was missing. Still in London. No surprise. LHR is awful. We would not see that bag again for nearly 4 days. They gave me some thing about a belt problem between T5 and T3 in LHR. We went from T3 to T3. No excuse. Probably fell off somewhere. Chocolates were a bit melted and chip bags burst. Whenever it was, it sat in heat."
缺點： "I do not understand when a global carrier knows the plane will not arrive the next day that they do not find a suitable replacement. The plane interior was outdated!"
優點： "The pod layout in business class is similar to BA. There is a wide range of entertainment available and the choice of foods and drinks is wide. The crew were efficient and friendly."
缺點： "No issues for me."
優點： "Boarding procedure was reasonable and crew were friendly"
缺點： "Why are food and drinks charged extra on a flight of 3 hours!! This is something I expect from a cheap and cheerful airline."
缺點： "We boarded the plane and waited for 15-20 minutes for take off and then the crew members told us that they had to do maintenance on the plane and that we could get off for an hour. We left the plane and waited for 20 minutes, then they said they had to cancel the flight and we had to take another flight. We went down to another gate as directed by the crew members and it was a wasted trip because that flight was full. Then we went back to our original gate and they finally said they will take off in 30 minutes. It was just a long day with miscommunication and frustration on both parties."
優點： "Had three seats between the two of us and the crew ensured we were kept hydrated."
缺點： "Despite having three seats between two of us the seats were amongst the most uncomfortable I've used. The entertainment system was archaic and the quality was not good. The external view was not good as the exterior of the window appeared scratched and dirty."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
缺點： "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "It was amazing and super easy. I cant wait to go back."
缺點： "I wish they had a meal and free checked luggage. Not the worst, but not the best part"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Wireless was free and we were able to log on to the entertainment website to watch movies."
缺點： "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
優點： "Friendly staff"
缺點： "No wifi"
缺點： "Crew was late and did not apologize. they were also rude during service"
優點： "I got home safely...thanks"
缺點： "The announcement to limit on board luggage is threatening. I thought if there was not enough space for my on board belongings, it might be taken off and put as checked luggage, even though I met the on board requirements. There should be overhead space assigned to each seat...not first come first served..... that way people wound not take advantage of carry on allowances."
優點： "WE HAD A VERY PLEASANT FLIGHT, MY SISTER AND I ARE BOTH IN "EIGHTIES" AND WE WERE GIVEN THE SEATS RIGHT AT THE BACK. THAT WAS THE ONLY FLAW."
優點： "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
缺點： "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."
優點： "On board entertainment available and more room. Not a full plane"
優點： "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."
優點： "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
缺點： "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."
優點： "Great free movie selection to watch on the flight!"
缺點： "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."
缺點： "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
優點： "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
缺點： "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."
優點： "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
優點： "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
缺點： "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."
缺點： "Canada Airlines lost my luggage and I still don't have it."
優點： "The movie selection and the food was great! The crew was friendly and helpful."
缺點： "The lack of space in the cabin was very uncomfortable."
缺點： "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."
優點： "They were on time and the flight crew was very nice."
缺點： "The seats and the plane was just too small for such a long flight."
優點： "Entertainment, and a comfortable flight."
缺點： "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."
優點： "Never thought Canada air is so bad in international air services. Would never use Canada Air for my international travel in the future."
缺點： "no entertainment in flight during almost 3-4 hours of flying time."
優點： "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
缺點： "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
缺點： "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
優點： "Entertainment system worked well. Only watched one movie so not sure in selection. Nice to find entertainment included in the ticket price."
缺點： "Plane was 50 minutes late leaving Toronto, luggage took between 30 to 40 minutes to come out at Vancouver airport. Three flights were assigned to one carousel, while a nearby carousel had only one flight assigned to it and was not yet in use, presumably because the flight had not arrived and another nearby carousel was broken. Why not have at least one other flight use the unused, working carousel?"
優點： "Crew was respectable and the food was good."
缺點： "The policy of having to check-in in order to have a seat is ridiculous and borderline racketeering. If one pays for a flight, they should get the ticket they paid for. It should not be based on whether they check-in because Air Canada wants to make more money on selling their seat because they didn't check-in. This is unacceptable. Since it's a company policy, my wife and I would enforce our own policy in response: we will choose not to fly Air Canada again."
優點： "Direct, on time, good on-board service, no hassle, excellent value for money"
缺點： "Uncomfortable seats. Flight was delayed."
缺點： "Lost my luggage no food only 1 juice' lost my luggage Robbed me (tsa toronto) of some gifts they thought dangerous"
缺點： "Entertainment was very poor"
缺點： "90+ minutes on the tarmac but favourable winds made up some time. Food very good, pleasant crew, entertainment system appalling. Business lounges in both London and Toronto are great, both terminals are good too."
優點： "i got a whole row of seats to myself. so i sat side ways and put my legs up."
缺點： "was completely ignored by drink service. but they bothered to awaken me to get me to take off my headphones for takeoff, which was delayed by 15 minutes because something needed to be re-checked."
缺點： "the trip started out with the rude padding down at the gate. When I inquired about the continued delay of the boarding time, I was told coldly and with great impatience that there was nothing to worry about, they would get me to the next flight in Toronto. Then the plane arrived over two hours late in Toronto, missing my connecting flight to Shanghai by 10 minutes, over ten of the passengers on my plane were trying to make the same flight to Shanghai, but that flight never waited, taking off on time. So we were rerouted to Beijing, then to Shanghai on a much later flight. Once again, that caused me to miss my last leg of the trip to Xiamen from Shanghai. I overnighted in Shanghai, and did not arrive in xiamen until 48 hours later. The whole time, I could not get in touch with any AC personnel, and was completely left to my own device. No one picked up the hotel expenditure, or compensated for my last leg of the trip. It would be hard to imagine what one would do if he/she could not speak the language while in China The luggage was another horror story. It lingered in Toronto for a couple of extra days before getting on a flight to Shanghai, taking a total of a week to get to Xiamen, where I had to skip part of my event in order to pick it up in person at the airport. In my decades of international flights around the world on numerous airlines, this one has to be the worst. The absence of my luggage completely ruined the highlight events of my trip. Air Canada people was completely absent throughout the ordeal, completely absent once I arrived in China, as their representatives are so scarce in these cities, leaving you at the mercy of their STAR alliance Chinese partners who don't have any direct responsibilities to clean up AC's acts. It's a horror all and all. I have all the boarding tickets to prove this nightmare, and am still recovering from it, literally, physically."
優點： "There's not much to say. I went from Toronto to Dallas. It was a short flight that wasn't packed."
缺點： "Headphone jacks have always been an issue. Never a strong connection."
優點： "Good food and recent movies/series to watch"
缺點： "There was some confusion during boarding"
豁免更改費用。 搜尋到 大草原城的彈性機票