優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
優點： "Da food, seat"
缺點： "Da Music"
優點： "United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
缺點： "Yet another United flight delay and cancellation.United combined two half full flights, left us on the plane waiting for the second flight passengers to load"
缺點： "The plane delayed a couple hours. The plane was sooooo old, noisy should be retired."
優點： "Everything other than the time"
缺點： "That the plane was one hour late taking off. We arrived bed very late at night"
優點： "The planes weren’t overly packed and everyplane was on time"
優點： "On time, comfortable seating, good service. Only thing wrong was that i couldn't get the entertainment to work on my android phone.."
優點： "My flight attendant was great. She was very fast."
缺點： "Plane was kinda dirty."
優點： "comfortable and on time"
優點： "Flight was on time; no delays; great crew! Really clear day - could see the ground the entire way between Denver and Grand Rapids. Thanks for great flights - both to and from GR/Denver/Santa Barbara!"
缺點： "As previously noted."
缺點： "Same thing, we weren't seated together like I thought I had booked the seats."
缺點： "Jerking us around with delays and moving gates back and forth. O'Hare is huge, I ended up walking miles back and forth."
優點： "The flights were on time, the planes were clean and all staff was great."
缺點： "No wifi or TV on the planes."
優點： "Load $60k worth of my video equipment."
缺點： "Load $60k worth of my video equipment."
優點： "Very accommodating cabin crew."
缺點： "Sitting in a little plane for 3 hours wasnt any fun,that and same reasons as above"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "We sat on the plane for almost an hour before takeoff. We actually sat so long that they did the safety demonstration twice. It was absurd. Mistakes happen, but my overall trip must have fallen in the unlucky category. I'll continue to use kayak, but I'll be reluctant to book United Airlines."
優點： "It was great all the way. No complaints"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Boarding, take off and arrival time. Flight arrived before schedule."
缺點： "Tight seating"
優點： "Quick flight free beverage and snack"
缺點： "Flight delayed with several gate changes"
優點： "Flight crew were professional and friendly."
缺點： "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Eas to find my connecting flight. Staff very friendly."
優點： "Crew was great and accommodating due to hour delay"
缺點： "Late delay. Slow boarding. Sat on plane for hour before actual take off."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
優點： "I bought through kayak, bought he insurance when I got here flight. Tried to change my flight.. they wouldn't except the insurance... I fly out tomorrow.. Hopefully things go well"
缺點： "I thought insurance gave me any reason to cancel or change my flight"
優點： "On time , early"
缺點： "Baggage seemed to take a while to get from baggage claim"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
缺點： "minor delays and some wind on the landing but that's out of our control"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Direct Flight. First in a Loooong Time !"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "United is unorganized!!!"
優點： "At the end of a long day, the crew was attentive but not intrusive."
優點： "Super crew, slightly more comfortable"
缺點： "Economy seats are never great."
優點： "The flight was a return trip from New Jersey to Michigan for my teenage son. Original flight was cancelled after a 2 hour delay. We were able to rebook for the next available flight to another airport within a 2 hour drive without too much issue."
缺點： "The United app didn't appear to help much in rebooking since it never confirmed whether or not it was accepted and never changed his boarding pass."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."