優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
缺點： "I wasn't able to pre-select my seat."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Same as above"
優點： "Excellent flight and wonderful service!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
缺點： "I wish all the seats were like first class. We were in economy class"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "That it was comfortable."
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "very friendly and very helpful from checkin in to departing"
缺點： "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
缺點： "The main entree was not very good."
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The bathroom is super clean."
缺點： "Maybe you can make some alterations with your meal offerings."
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "Flight attendants are really kind and patient."
優點： "Just okay."
缺點： "Som studies need more experience to customers"
優點： "Everything was so good. flight attendants were great. plane wasn't full so there were empty seats. plane was super clean and nice. can't recommend them enough."
缺點： "food was only decent, but it's probably just my personal taste"
優點： "Excellent customer service. From check-in to inflight."
優點： "El servicio"
缺點： "La dificultad para hacer el check in por internet. No es nada amigable la página web"
優點： "I will not be flying with this airline again. Korean airlines are the way to go."
缺點： "Not enough legroom."
優點： "Great crew, comfort and modern plane."
缺點： "Food was not good"
優點： "The flight as a whole was quite good."
缺點： "The knee space was too narrow resulting in cramped feeling that was not entirely comfortable."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "crew was good. plane was clean"
缺點： "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
缺點： "Boarding at gate a47 T2A at CDG was chaotic"
優點： "Everything went smoothly. Thank you AA!"
優點： "The crew was awesome"
優點： "yes thank you"
缺點： "all vary good"
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
缺點： "Delay luggage"
優點： "Flight crew was nice"
缺點： "the small jets are so uncomfortable."
優點： "On-time departure and arrival, friendly ground staff and flight attendant"
缺點： "International check bag fee of $100 because British Airways partner. Too strict with carry on allowance. Older planes. Not very comfortable. Overall not worth the price. Supper hard landing. And poor air quality."
缺點： "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
缺點： "This plane should be retired. No entertainment and comfort is on par with domestic budget airlinesz"
優點： "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
缺點： "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
優點： "We took off and arrived on time. That was the only thing they did right."
缺點： "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
缺點： "did not get my requested wheel chair service."
缺點： "Flight was cancelled by American. Had to fly delta to dtw! Yuk"
缺點： "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
缺點： "I didn’t make this flight."
優點： "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
優點： "I had the best flight attendant I have ever had. I neglected to get get his name, but he was a young Hispanic male and was just great."
缺點： "Again, service members were not allowed to or at least asked to preboard."
優點： "On time departure and arrival - friendly crew"
缺點： "No own movie screen."
優點： "Very good service"
缺點： "no charging station"
優點： "I had like they way that It was a 777 aircraft that I flew in the crew was extraordinary."
優點： "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
缺點： "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
優點： "Flight was on time"
缺點： "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
優點： "Nice crew"
優點： "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
缺點： "The landing was ROUGH!"
缺點： "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."
優點： "Was up to standard for everything. nothinf lacking, not exceptional"
優點： "The friendly personal"
缺點： "I dislike how early the entertainment system shuts off"
缺點： "Plane was falling apart. Food served frozen cold. Entertainment was commercials then nothing for hours. Crew was a mess and rude. Flight from hell."
優點： "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
缺點： "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
優點： "The crew on ground and on the plane are great"
缺點： "The planes are old and crowded"
優點： "Food was better than expected - not a fan of airline food, but this was not so bad."
缺點： "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
優點： "Claudia was wonderful, I would love for more flight attendants to have her cheerful attitude."
缺點： "My snack was mini pretzels"
缺點： "Flight didn't exist"
缺點： "When i checked in patricia the american airline hostess was very rude, and this is first class im talking about. She told me she couldnt find my booking and that which "internet site" did you use. Then she said my ticket was downgraded to economy class. I had to call american airline management to change my ticket. I have used Kayak for all my flights and i love your services and recomend them to all my friends."
優點： "I liked a lot about our flight, especially that we didn't crash."
缺點： "For a 12 hour flight a little more leg room would have been nice."
優點： "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
缺點： "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"
優點： "Crew was nice including those helping with boarding."
缺點： "Difficult to recline chair. Limited snack options. Landing was a bit rough."
優點： "The friendliness of the pilot. In flight movie and music."
缺點： "Flight cancelled"
缺點： "Boarded 3 timres and flight delayed 5 hours"
優點： "The on flight attendants were very courteous"
缺點： "The flight was delayed and no information was available for my connection. When I went to the gate to ask about my connecting flight I was ignored. And the gate attendant behaved as though I was bothering him."
優點： "We had a small technical glitch and the pilot kept us updated. Nothing is more difficult than not knowing what is going on."
優點： "I liked that it was on time"
缺點： "I didnt like that the flight attendant didnt give me cookies but he did give cookies to the people beside me. I felt excluded"
缺點： "Boarding the plane and then the crew decides more gas is needed after they've been sitting in the cockpit long before we boarded. Couldn't they have realized that before everyone boarded and thus make everyone late"
優點： "Quick boarding and on time take off"
缺點： "Nothing to report!"
缺點： "No crew after the plane was ready, caused further delay of 3.5 hours. I missed last bus to my school & had to spend the night in ORD. So disregard of passengers!"
優點： "Upgraded to first class which was great."
缺點： "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Friendly service! Good legroom"
優點： "No problems on the way home."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
缺點： "United wi fi did not work during either flight. Phone service only worked on the ground,"
缺點： "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
優點： "The crew was great."
缺點： "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
優點： "Nice easy one. Quick flight, on time, no issues."
缺點： "$6 for one hour of TV is ridiculous"
優點： "The flight was smooth and we got in to BZN a little early, which was great."
缺點： "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
缺點： "Seats are crammed up against each other and little leg room plus I am short!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service."
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
缺點： "Delayed and got downgraded"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Everything was on time."
缺點： "Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!"
缺點： "Mechanical issues caused 2hr delay and therefore missed connection. Notified @ 10AM as we were walking out the door to waiting über. Tried stand-by on earlier flights that would have made the connection, unsuccessfully. Reassigned to red-eye flight leaving 10PM. Stayed 10 hrs at airport - ended up getting hotel room for the day. Zero compensation from United for meals / hotel."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Crew were fine."
缺點： "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
優點： "not much"
缺點： "rude lady"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "We had a health emergency about 20 min in flight and the crew handle it in a very calm and professional way. Great job keeping the rest of the passengers informed and calmed as well."
缺點： "It is extremely annoying to have to pay for everything during the flight, very expensive entertainment and snacks. Also the planes are just too small for taller people. No leg room."
優點： "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
缺點： "No snack :( not much for beverage option :("
優點： "I liked arriving home in a timely fashion."
缺點： "The first gate agent responding flatly, "I have NO idea." to a gate change question. OR the Mother Superior flight attendants that couldn't wait to point and nag about seat backs and tray tables. I wonder if either of the women noticed they were talking to someone who wasnt't an English speaker? United needs to fly Southwest to learn the right way to do things."
優點： "Pilot was very happy and friendly! Very informative throughout flight."
缺點： "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
缺點： "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
優點： "Flight left on time and arrived on time. Crew was great. Pleasant and professional."
缺點： "No gluten free complimentary snacks offered. Cabin has too bright for a night flight."
優點： "Good flights & being on time"
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "Flight attendants. Ease of travel through SCE"
優點： "Your pilots actually landed us 20 minutes early in Bozeman so great on them as well. I flew from Charlotte at 4:22 to Denver and left for Bozeman at 6:50 pm, all flight attendants were very pleasant as well."
缺點： "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."
優點： "The flight was on time the morning after DIA was shut down due to a blizzard. The crew was courteous and the flight was comfortable."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "I liked the computer screen on the seats in front of us."
缺點： "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."
缺點： "There were empty seats on this flight but the crew would not let me move to a different seat to be more comfortable."
缺點： "My 6:50 am flight was canceled at 11:40 pm the night before. Spent an hour and 15 minutes trying to talk to costumer service before I gave up since it was 1:30 am. Got put on a standby list for a flight and the flight was 5.5 hours delayed. Finally left SFO to San at 2 pm after being at the airport since 7am. Was supposed to originally be there by 8:30am but had to use my PTO since I missed the whole day of work."
缺點： "Alcohol was to expensive"
缺點： "United seemed so incredibly disorganized. Couldn't get a plane, couldn't get a crew, etc. Yes there was fog, but we landed just fine into Chicago. Our checked bag made it to Bozeman, but they had to reroute us with Delta to Helena. Once with Delta, everything was smooth sailing!"
優點： "Not much"
缺點： "The seating, lack of food, being late"
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