優點: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點: "The crew was amazing!!"
缺點: "Nothing! Excellent flight!"
優點: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點: "The movie selection and meals were not bad, but I've had better on other airlines."
優點: "Crew members are extremely friendly and the seat has more leg room."
缺點: "in flight entertainment can add more movie and TV shows."
優點: "the selection of beverages and the crew are very friendly and helpful"
缺點: "Selection of entertainment"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Kind and courteous staff"
缺點: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點: "Never problems with JAL"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Kind people, quality service. Very helpful. On time."
缺點: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點: "even though middle seat, there was enough leg room to rest comfortably."
優點: "i cancelled my flight and still have not got my money returned"
缺點: "I dont have my return but you take it right away"
優點: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
缺點: "None"
優點: "That I probably won’t have to deal with AA for a while."
缺點: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點: "Courteous cabin crews, must be from Japanese culture."
缺點: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點: "good flight"
缺點: "food is ok"
優點: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點: "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點: "The staff were awesome. The facilities were good."
優點: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點: "Nothing"
優點: "All their employees were very polite and it definitely stood out."
缺點: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點: "Movie Selection"
優點: "Movie choices"
缺點: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點: "Excellent service. Flight attendants are consistantly helpful and friendly."
優點: "Comfort"
缺點: "Food can be better."
優點: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點: "Airplane is well kept. Snacks are available near the beverage area."
優點: "Food & entertainment"
優點: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點: "None"
優點: "A meal on a two hour flight is an amazing perk!"
優點: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點: "Staffs areattentive"
缺點: "Chair space so limited"
優點: "Comfortable and spacious for economy class. Very helpful staff."
缺點: "If I have to be picky the movie selection didn't seem great."
優點: "Last minute accommodation for Muslim meal was awesome!"
缺點: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點: "Attendants were very supportive. Food was very good."
缺點: "Restroom smelled bad"
優點: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
缺點: "The main entree was not very good."
優點: "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
缺點: "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
優點: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
缺點: "Foam earplugs would be a welcome addition."
優點: "Excellent crew helping calm my anxious children."
缺點: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
優點: "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點: "Crew and seats were good"
缺點: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
優點: "Excellent crews."
缺點: "bathroom space and selection of shows."
優點: "Comfortable chair foods and wheel chairs awesome"
優點: "The seat is comfortable."
缺點: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
優點: "Boarding services"
缺點: "On-line cellphone app interface in mandarin version could be better."
優點: "The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)"
缺點: "Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!"
優點: "The toilet is not really good.It Is smelly"
缺點: "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
優點: "The amount of times i was fed"
缺點: "My seat. I wanted to upgrade and they said no, but it wasn't full"
優點: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
缺點: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
缺點: "I would like to have a vegetarion menu option"
優點: "Seat and space friendly workers."
缺點: "Food could be better"
優點: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
優點: "Great food and smooth flight"
優點: "the flight attendants were great and it flight was smooth."
缺點: "long flight"
優點: "I thought the food was exceptional"
優點: "The flight crews are friendly."
缺點: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
優點: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
缺點: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
優點: "Room and cleanliness. Crews were awesome."
缺點: "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點: "Had a fantastic time, it exceeded my expectations."
優點: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
缺點: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
優點: "Food and boarding."
缺點: "No comment."
優點: "Crew is rather polite and courteous."
缺點: "On-board entertainment system wasn't working until 5min into the air."
優點: "Service was good... Entertainment and food was on par with what I expected"
缺點: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
優點: "The flight got us there and back as planned."
缺點: "Uncomfortable seats"
優點: "Bibimbap at dinner was nice, breakfast choices were not so great."
缺點: "Even with a second seat extra, the entire flight was impossibly uncomfortable."
優點: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
缺點: "Food was not very tasty"
優點: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
缺點: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
優點: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點: "Comfortable flight, flight attendants were courteous, toilet was always clean."
優點: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
缺點: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
缺點: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
優點: "Attentive service from flight staff 2 meal service each way in economy"
缺點: "Nothing"
優點: "Indian music in Audio section and Bollywood movies"
優點: "Service counter check in was very helpful"
優點: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
缺點: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
優點: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點: "Cleanliness of the restroom and hospitality"
優點: "The beautiful and friendly air syewardess."
缺點: "Not comfortable sitting on the cramped seat."
優點: "Lot of space for legs and comfortable seats."
缺點: "Nobody could find my reservation for a special meal and I ended up eating nothing"
優點: "Good food, friendly staff, great service"
缺點: "The seats could be bigger"
優點: "I missed my early morning flight and Korean Air allowed me to change my ticket for a later flight at no cost to me. The crew was very sweet and attentive. I'm so grateful that I was allowed to catch a later flight without having to pay."
優點: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
缺點: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
優點: "The crew were very professional. I felt I was transported back in time when passengers were treated with dignity and not rudeness. I will definitely fly the airline again. I was very impressed with the stewardness professionalism. Food was excellent."
缺點: "Boarding procedures were confusing and unorganized."
缺點: "The one member on the crew team was rude and harsh. Very poor customer service skills."
優點: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
缺點: "It was perfect!!"
優點: "Great crew, spacing of passengers, comfortable, on time"
優點: "Quick boarding"
缺點: "Arriving over a half an hour late"
優點: "Pilot and staff were informative and great"
缺點: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
缺點: "The girls were sweet as usual!"
優點: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
缺點: "Ambient low lighting was pretty much non-existent in that old MD88."
優點: "The crew was very good. So was the food."
缺點: "The flight was 1 hour delayed"
優點: "VERY small plane and small narrow seats"
缺點: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
優點: "Crew was great"
缺點: "I actually can not complain"
優點: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
缺點: "N/A"
優點: "Video access"
缺點: "Too hot, too crowded"
缺點: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
優點: "This was two hours of absolute freezing temperature"
缺點: "It was so cold it was actually unbeasable"
優點: "Great experience. Left on time and landed early. Comfortable and great crew"
缺點: "Wish there were more snack options"
優點: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
缺點: "Nothing. Flight was perfect."
缺點: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
優點: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
缺點: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
優點: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
缺點: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
缺點: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
優點: "Nothing"
缺點: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
優點: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
缺點: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
優點: "It was great because I was able to get an aisle seat."
缺點: "Like it all"
優點: "Delta personnel were very pleasant/friendly"
優點: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
缺點: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
優點: "Non"
缺點: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
優點: "Left on time!"
缺點: "Too cramped"
缺點: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
優點: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
缺點: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
優點: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
優點: "Crew was excellent. Food above average. Plenty of entertainment options."
缺點: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
優點: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
優點: "The staff was professional and friendly"
缺點: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
優點: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
缺點: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
優點: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
缺點: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
優點: "Speed and comfortable kind bars were a nice touch"
缺點: "Luggage went elsewhere"
優點: "Plane left 2 hours late."
優點: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
缺點: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
優點: "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
缺點: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
優點: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
缺點: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
缺點: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
優點: "Boarding was not a problem at all! ."
缺點: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
優點: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
優點: "Upgraded"
缺點: "The plane departed 1.5 hours late due to crew issues."
缺點: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
缺點: "just the food options were not that good. all other things were ok."
缺點: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
優點: "Nothing"
缺點: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
優點: "Super comfortable"
缺點: "Excellent"
缺點: "2 hour delays on both flights of a round trip"
缺點: "Food options were just snacks. On a 4 hour flight? What??"
優點: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
缺點: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
優點: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
缺點: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
缺點: "Limited legroom is a problem. Otherwise, the flight was fine."
缺點: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
優點: "The crew was accommodating"
缺點: "The crew was pleasant. No water served due to turbulence"
優點: "Smooth flight"
缺點: "Small plane"
優點: "One of the flight attendants was nice."
缺點: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
缺點: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
優點: "But, the customer service was good."
缺點: "The flight was cancelled."
優點: "Friendly crew"
缺點: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
缺點: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
優點: "Wider seats."
缺點: "N/A"
優點: "Nothing"
缺點: "机上娛樂視頻皆無,也無預先吿知下載App,座位老舊不舒服。"
缺點: "The flight was late"
缺點: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
優點: "On time departure and arrival - friendly crew"
缺點: "No own movie screen."
優點: "Timely and comfortable flight"
優點: "An early morning flight and all went well."
優點: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
缺點: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
優點: "Nothing in particular. They got me there."
缺點: "The usual stuff. Uncomfortable. Worse than riding a bus."
優點: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
缺點: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
優點: "The planes and staff were excellent!!!"
缺點: "Hated the layovers!!!"
缺點: "Small, old plane. No drinks, snacks, or entertainment."
優點: "Excellent crew, food and entertainment."
缺點: "Staff was not friendly at all"
優點: "Plane was clean boarding was fine."
缺點: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
缺點: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
優點: "The flight was efficient and the crew were courteous."
缺點: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
優點: "Quick flight."
缺點: "Crew was rude and illogical."
優點: "The plane actually left without a cancellation"
缺點: "Every flight on this trip was delayed"
優點: "Available drinks"
缺點: "Poor selection and no coffee"
優點: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
缺點: "Turbulence"
It was fine. Food was great.
I didn't get to take this flight due to delays and missed flight
優點: "Flight was on time. Boarding was quick."
優點: "Price"
缺點: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點: "courteous staff"
缺點: "no food, even for purchase, was offered no snack for 3 hour + flight"
優點: "Air Canada is consistently a great overall experience."
缺點: "The food is terrible. It's the worst of any airline I've ever taken."
缺點: "Seats next to bathroom row 30 - not good. Delayed 2 hours before departure"
優點: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點: "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點: "The food was of course something to be desired."
缺點: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點: "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點: "Some of the crew was a bit rude and snippy"
優點: "Very good flight experience"
缺點: "good planes, good services"
優點: "Finding my luggage and sending it to me was the best part of this flight."
缺點: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
優點: "The plane was quite new, and that's pretty much it."
缺點: "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點: "On-line check-in was available.The process in Taipei to board the flight was good."
缺點: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點: "Price."
缺點: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點: "Cadence of service. Amazing plane."
缺點: "No free drinks"
缺點: "I ordered vegetarian food, but not shown on list ."
優點: "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點: "The ease of boarding the plane and the crew wa attentive and pleasant."
缺點: "Food was not great, but was edible. Leg room was not as good on the long flight as the shorter connector."
優點: "The extra room on the exit row seat was definitely worth the premium!"
缺點: "The electrical outlet didn't work on my seat. Entertainment on the flight was a bit too pricey I thought as well!"
優點: "The flight was good, on time, and comfortable. Crew was polite and informative."
缺點: "The sound did not work on my screen, even after trying 3 different sets of headphones."
優點: "Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them."
缺點: "Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian."
缺點: "I have taken 6 flights with your company in the last two weeks. Each has had a minimum of 45 min delay. Your seats are very small. Your planes seem dated and have no entertainment system on board, oh unless I want to pay another $10 bucks for an Ipad.. Food , what food. You did not have half of the items on your own menu.. and when I bought some cheese and crackers, I had to remind the lady that cashews were in the picture too. You have a mediocre airline, nothing to brag about here."
優點: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點: "Crew was rude to me."
缺點: "Still waiting to try to get on a flight via the standby option, and even that flight keeps getting delayed and the gate was changed. The whole trip has been a clusterf***."
優點: "Overall service & friendliness"
優點: "I liked my seatmates on the flights."
缺點: "I didn't like that we only get one drink and no snacks."
缺點: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
缺點: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
優點: "Got seats beside washroom so they don't recline. Makes it a tiresome journey. Fast check in, great pilot"
優點: "Delayed and still on time overall great experience"
缺點: "The space between the row seat has become too narrow."
優點: "Comfortable ride and on time"
缺點: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
缺點: "How can delayed over a hour for such a short flight?"
優點: "From boarding to disembark net was ok"
缺點: "No refreshment on board"
缺點: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
缺點: "Delays,multiple gate changes, poor waiting areas for express flights!!!"
優點: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
缺點: "Leg room is HORRIBLE for a man 6 feet tall"
優點: "Air Canada did put us up in a hotel for the night when they cancelled our flight."
缺點: "The airport was so crowded that we couldn't get a flight out of Munich to anywhere else."
優點: "Price good; seat comfort OK."
缺點: "Late to board, late to take off, late to land: no explanations other than "We're third in line.""
缺點: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
優點: "Crew accommodated me with extra water."
缺點: "Only unhealthy expensive food purchases on 5 hour flight! Not even a complimentary snack!"