缺點: "More leg room and more shoulder room."
優點: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
缺點: "Sits not suitable for long distance travel"
優點: "Service and punctuality"
缺點: "On board entertainment"
優點: "Once on board, everything was great."
缺點: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
缺點: "They skipped me for drinks"
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "Da food, seat"
缺點: "Da Music"
優點: "Nothing about United is good."
缺點: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
優點: "Left on time and arrived early. Crew was great."
缺點: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
缺點: "My flight was delayed 4 times and no one knew why."
優點: "2 sear rows so no middle seat"
缺點: "Late departure"
缺點: "Got in 30 minutes early and then had to wait the full 30 minutes to get to a gate at midnight when there were empty gates everywhere, completely inane. They could of deplaned us at Southwest next door and then moved the plane for the next day. Really stupid. Think of all the fuel wasted sitting on the tarmac at an empty airport to boot."
優點: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
缺點: "N/a"
優點: "everything was on time and no one got kicked off of the flight!"
優點: "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
缺點: "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
優點: "Service was excellent and it was on time"
優點: "Attendants were great"
缺點: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
優點: "Early arrival"
缺點: "Waiting for docking spot."
優點: "The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food."
缺點: "The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
優點: "Not very many people on plane so we were able to space out more."
優點: "Left on time and landed early"
缺點: "N/a"
優點: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
缺點: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
優點: "Nothing"
缺點: "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
優點: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
缺點: "We were delayed 3 hours, and didn't get in until 2:00am"
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "Flight was shorter than expected"
缺點: "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點: "The stewertesses were very kind."
缺點: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."
優點: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
缺點: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
優點: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點: "All the food choices had some sort of animal product – eggs, dairy or meat"
優點: "Professional and timely"
優點: "Great service"
缺點: "Waiting an hour to take off"
優點: "Aircraft remained grounded for 1h due to a door switch with malfunction."
缺點: "There were a lot of children on the flight."
優點: "The crew was awesome and the flight wasn't bad at all"
缺點: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
缺點: "3 hour delay due to improper fuel configuration"
優點: "Nice clean plane, very friendly and helpful crew."
缺點: "The hour delay."
優點: "The flight ran ahead of schedule and the crew was polite and efficient."
優點: "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點: "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點: "The flight attendant woke me up to ask if I wanted a drink."
缺點: "Delta airline always delayed. My flight was delayed 3 hours then cancelled twice. they don't give you anything beside rescheduling your flight. Sucks. I hope to god I never have to deal with them again!!"
優點: "Flight was on time."