無法直飛到塞勒姆（馬薩諸塞州）。KAYAK建議你，先飛到波士頓 洛根國際機場（BOS）（19.4km 塞勒姆（馬薩諸塞州）），然後再從那邊租車或搭乘計程車。
最近的機場是波士頓 洛根國際機場（BOS）（19.4km）。 KAYAK建議你飛往波士頓 洛根國際機場。
優點： "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
缺點： "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
優點： "The service was great. Some of the food was great. I like the snacks they give out on Japan airlines."
缺點： "The dinner wasn't so good. I think they could use some improvement in that area"
優點： "Great flights! Absolutely no complaints! And they have free alcohol with your meals! I didn't know that still existed in air travel these days but Kudos!"
缺點： "Nothing, keep up the good work!"
優點： "Flying non-US carriers is almost always better. Flying the new Dreamliner was great. The flight attendants even made a seafood mean for me since I do not eat meat!"
優點： "Boarding process was efficient and smooth. The flight and ground crews were very friendly and professional. I loved that they gave us ice cream for dessert. The accessory pouches were handy for storing my bottle water and cell phone."
缺點： "The seat cushion was too thin and not very comfortable for a 12 hours flight from Narita-Boston."
優點： "We were bumped up into Business class for this flight which was wonderful! Spacious, luxurious...as good as air travel gets."
優點： "CRew was very nice and always smiling. They handed out ice cream for dessert. Overall a very pleasant flight."
缺點： "Movie selection could be a little better."
優點： "A wonderful crew, attentive and polite, friendly and eager to help. It definitely makes a 12 hour flight much more tolerable! Great accommodations for my gluten free diet. Would love to fly JAL again!"
優點： "I liked how comfortable the experience was flying over"
缺點： "Their website is a little vague, we got it figured out but I probably didn't wouldn't have needed to spend as much time on it if I knew that everything was alright."
優點： "Service was excellent!"
缺點： "The fact that we had to book our own seats!"
優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Delay of check in with upgrade"
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Privacy of window side seat"
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "服務 電影 雪糕"
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "I would recommend to everyone JAL"
缺點： "Meal was served frozen."
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Polite service, comfortable flight, no delays"
優點： "On time"
優點： "TV controls user-friendly. Many choices."
缺點： "Cramped seats, especially when people in front lean back."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
優點： "Good selection of entertainment"
缺點： "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
優點： "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
缺點： "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents. Strange security protocols, going through security transfer between arrivals and departures in Hong Kong, then an additional security bag inspection in the boarding way just prior to getting on the plane."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Entertainment and food are better compared to other international flights."
缺點： "The flight was delayed and boarding was a bit chaotic."
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
缺點： "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."
優點： "Staff were always helpful and courteous. Seat in executive economy was comfortable. Food was good. Overall a pleasant experience."
缺點： "A bumpy ride but couldn't be helped."
優點： "The service"
優點： "Seats are relatively comfortable and there are a lot of free snacks."
缺點： "We had trouble checking in online due to a hyphenated last name- tried to call the airline a couple times and everyone was polite but did not help us. We kept getting shunted to someone else and in the end no one did anything and we got stuck in terrible seats separated by many rows. Still better than United though."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The entertainment system is quite good."
缺點： "The food, while hot, is not quite as good as ANA's offerings, but I was happy to have it. The chair cushions are also a bit thin on the bottom, or they are rather hard, but overall I found them otherwise fairly spacious."
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
缺點： "need more entertainment options; premium economy does have wide seats but not very comfortable"
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
缺點： "Badly delayed without a clear reason"
優點： "Great service and flight"
優點： "H good"
優點： "The seat is comfortable."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew amazing."
缺點： "Food variety should be increased."
優點： "Everything and everyone are Good and Nice ."
缺點： "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點： "It was a good flight"
缺點： "The flight was great"
優點： "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
優點： "Crew was really good and the seating was quite okay"
缺點： "Seating distance"
優點： "The staff is very customer friendly. One of the best. I"
缺點： "In general the toilets are clean but for this trip they weren’t very neat."
缺點： "flight delayed as usual"
優點： "Great crew and service"
缺點： "No good beer selections and the water had a bad taste l."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Flight excellent. Service and plane"
優點： "On time ..."
缺點： "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
優點： "Flight was not delayed"
缺點： "Economy seating needs more leg room and room to recline seats especially for 15 hr flight. Carry on baggage is only 15 lbs."
優點： "早餐是粥 很棒"
優點： "The cabin crews on Turkish work very hard. The food is well prepared ,"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
優點： "Food, service and free movies and amenities was like old times."
缺點： "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
缺點： "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."
優點： "great food! competent crew. all efficient and good."
缺點： "an extra beverage service in the middle of the flight would be nice, but that's okay."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
缺點： "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
優點： "Excellent food Friendly staff who are willing to help"
優點： "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
缺點： "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
缺點： "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
缺點： "Terrible customer service"
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
缺點： "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
優點： "I liked the idea of offering a tour of Istanbul during long connections that Turkish airlines offer. The tour that I went on was a 2.5 hour bus ride with sightseeing from the window mostly - still it was very nice. The people organizing passengers in groups for the tour in the airport however were not so nice. When I said "I have a question", the guy literally ROLLED HIS EYES at me."
缺點： "The crew was somewhat rude and unwelcoming, both in the plane and on the ground. The seat is not comfortable in comparison with other transatlantic flights - somehow the crew and the seats were so much better on my connecting TK flight within Europe."
優點： "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
優點： "The tv because I got to watch a couple of movies"
缺點： "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
優點： "We liked being in Exit row and the food and service"
缺點： "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"
優點： "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
缺點： "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
缺點： "Not enough room between rows. Can't recline seat if table behind is open."
優點： "LOVED the attention that was given to passengers that wanted/needed rest."
缺點： "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
優點： "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
缺點： "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
優點： "Liked the food and service"
優點： "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
缺點： "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
缺點： "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
缺點： "I asked for sugar 3x before finally getting it (1 hour), but by then the coffee was cold and I had to request a new one and wait another 10 mins :)"
優點： "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
缺點： "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
優點： "The entertainment choices were quite good. Flights arrived more or less on time."
缺點： "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
優點： "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
缺點： "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
缺點： "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
優點： "Great staff. Very hepful when I needed to switch seats."
缺點： "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
優點： "Excellent food. Excellent service. Very friendly people."
缺點： "Seating was a little cramped... Like all airlines today."
優點： "Great service, on time, helpful crew"
缺點： "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
優點： "Nice service! The crew was nice and food"
缺點： "I loved everything"
優點： "Turkish Airlines is the best. Great food. An entertainment system that is really in a class of its own, especially on this flight -- large, crisp screens with lots to watch. Wonderful service. Great prices. I'll be back!"
優點： "Turkish Airlines is very comfortable and they go above and beyond to make their meals and flight experience wonderful!"
優點： "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
缺點： "They lost half the bags on the plane, including mine, so there was a huge line to make lost baggage claims. Turkish Airlines pretty much runs ataturk airport ist. So they should make sure the Wifi there works. Which it never seems to."
缺點： "I understand that an airline can’t control the weather, but they can be prepared for it. We arrived hours late and found chaos. Conflicting information from staff. Lines lasting HOURS, verging on mob behavior, some passengers shouting and crying. One very good agent got us into civilized lines, but it was still awful. Later that night, we found our second flight HAD taken off, despite every single airline and airport staffer insisting that all flights were cancelled. We could have been home for New Year’s Eve instead of stuck in an airport. The next day, we still got mixed signals about how to check in. Then we found we had been given seats rows apart, despite being one booking. To be honest, we haven’t even taken this flight yet. Our rebooked flight on the following day is hours late and we’re waiting for it now. But I already know enough to post that I will never fly Turkish Airlines again."
優點： "I had a migraine attack and needed to vomit several times. The crew was amazing and tried to help me in any possible way, unbelievable. Extremely grateful to the flight attendants who helped me so much."
優點： "I was impressed. It’s like ANA run by native New Yorkers - newish planes, really good food (including chefs running around in white uniforms with the tall hats!), solid in-flight entertainment, and no nickel-and-diming on drinks, but the staff can be cold. I would definitely fly again, especially if the alternatives are United or American."
缺點： "Turkish Airlines' hub airport, Ataturk International in Istanbul, is a chaotic, surly mess. Part of this relates to the fact that it is simply too small for the volume of traffic it handles, but I also believe airport management deserves some blame. Problems include: * Most arriving Turkish Airlines flights empty out on the tarmac, and then you are bussed to the terminal, adding at least 20 minutes to the process. Some departing flights to North America also require bussing from a distant gate. * Rescreening is inconsistent - once it was some guy standing by a door giving a cursory glance to passports of transfer passengers. Another time, hundreds of people going through a full laptops-out-of-bags-take-off-your-belts xray procedure. * Signage is terrible. Arrows pointing where to go are insufficient (such as exiting the international terminal from the transfer area) and most gates do not automatically show the next flight scheduled to depart. * Gates are shown on the main displays only 2 hours in advance max, and even then seem to change — I saw several people miss their flights for this reason. * Not enough toilets in the terminal and lounges. * Airport staff and concessions workers are surly. I would like to stress that Turkish Airlines (the dominant carrier at Ataturk) is actually pretty good when it comes to the flights themselves. But the airport experience really brings down the brand, in my opinion. My advice to those who have a long layover: Spend $25-$40 dollars to hang out in one of the paid lounges, which have more space, free food, Wi-Fi, etc. You need an oasis in a place like Ataturk."
優點： "Service and food were great, and a friendly crew, and tickets were affordable!"
缺點： "We went on a trip to Berlin via Istanbul, everything was awesome except that the plane between Berlin and Istanbul on the way back was not equipped with TV entertainment."
優點： "Nice clean new plane, professional, friendly flight attendants, nice amenities."
缺點： "Boarding process was chaotic, gate did not have adequate seating, seats on plane were a bit cramped."
優點： "Being this was a last minute business trip, I felt that the overall experience was positive."
優點： "Great service and food. We were able to spread out and relax since there were empty seats nearby on return flight."
缺點： "The length of layovers - we had a 5 hour wait in Istanbul before the connection to Rome. The wait area was very uncomfortable and chaotic - so no way to relax after an overnight flight from USA."
缺點： "I ORDERED A WHEEL CHAIR FOR MOTHER. THERE WAS NO WHEEL CHAIR. I HAD TO GO TO SOS OFFICE A LONG DISTANCE AWAY TO GET HELP."
優點： "The food was good, my wife had her pre-ordered vegetarian dish ready at her seat. The chicken tasted like free-range. Beer and wine are included in the free beverage choices. They bring you a bag of comfort Item: toothbrush and paste, slippers, blindfold and earplugs, as well as a blanket and pillow."
缺點： "The flight was all good. A short flight within Turkey was also good, and very cheap. P"
優點： "Food and service."
缺點： "Onboard LCD entertainment monitors were crappy and the system kept reloading every 30 min. Movie selection was also poor. Unfortunately. Otherwise it was a great experience."
缺點： "Turkish airline is such great a great carrier in general, but has the biggest drawback that it has to go through Istanbul airport. Istanbul airport is so crowded, loud, and people are not nice. Plus it took me 2 hours to find out how to use the free (only for 2 hours) wi-fi. They made the airport look fancy, however, the experience was the opposite. I would highly recommend this airline only if you aren't laying over at Istanbul for a long time."
優點： "Entertainment system Online check-in and seat reservation"
缺點： "Flight attendants unresponsive to the point they wouldn't even come over. Food was so-so but not enough."
缺點： "Flight got cancelled"
缺點： "Everything was good"
優點： "The aircraft"
缺點： "No overbooking next time!"
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
缺點： "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
缺點： "They left my bag off the plane. Ridiculous."
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Friendly and efficient crew. Flights were on time if not even early."
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Good flight, arriving well on time."
優點： "Easy to board and easy flight."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
缺點： "The streaming service didn’t work"
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "Very friendly and helpful personnel."
缺點： "Dutch sub titels would be nice."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
缺點： "suitcase didn't turn up, although connection was quite tight"
缺點： "OLD plane without comfort or entertainment"
優點： "The crew were pleasant"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Same as above"
優點： "Staff, service"
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
優點： "In general, it was ok"
缺點： "Yet again it was flight delay from KLM side."
優點： "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
缺點： "Only 1 drinks round on a 3h flight."
缺點： "Terrible moslem food, too much lentil with tasteless chicken"
優點： "Very friendly and helpful crew."
優點： "The price was nice."
缺點： "Plane looked unkept on exterior. Crew was nice but lazy."
優點： "attentive on the plane"
缺點： "the checking in took very long not enough staff for the amount of people."
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
缺點： "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
優點： "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
缺點： "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."
優點： "Nothing really"
缺點： "The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM."
缺點： "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."
缺點： "As a Delta Elite member I was not impressed that the First Class section had only 1 person in it. Should have been some people upgraded."
優點： "The price The speedy boarding with Skyteam priority The movies can be viewed while on the ground"
優點： "Flight crew was good. Food was palatable. On time."
缺點： "Seats moved several times, separated. Media screen didn't work on this 10 hour flight--again. They now changed return flight."
優點： "staff, airport"
缺點： "delayed boarding"
優點： "The crew on this flight was great and there were lots of current movies to watch"
缺點： "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Same as above"
缺點： "Immigration was painfully slow and why getting checked again when just coming from another plane? wait time for luggage far too long seems an airport issue same movies"
優點： "We flew to and from Tokyo in premium economy. The staff was friendly and multilingual. We appreciated the meals, each of which had a choice of Western or Japanese style; the overnight hospitality packs, which included a pillow and blanket, eye mask, earplugs, toothbrush, and comfy socks; and the unusual international movie options. Each flight kept more or less to schedule."
缺點： "The seat were roomy enough, but not as comfortable as we might like. Announcements took forever in three languages—I'd edit down. The breakfast rice congee was flavorless. One of our entertainment screens kept freezing. All minor gripes."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
缺點： "I missed my flight due to new regulation eTA. why not warning people when purchase the ticket?"
缺點： "Both flights were over 1 hour late. Weather was fine so difficult to understand delays."
優點： "Clearing immigration in Vancouver is very convenient"
缺點： "Food choices are limited and expensive."
優點： "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
缺點： "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
缺點： "We miss the opportunity to order an appetizer on the flight; a fun part of any travel experience."
優點： "Vegan options for snacks were given which was great. Courteous staff were attentive and polite."
缺點： "It's a basic flight, not much to complain about. My standards are generally low."
缺點： "Many of us were refused boarding on the connecting flight. They gave away our seats. I arrived at the transvfer counter50 minutes prior to the flight. I was first. Gave excuse that bag must go with me. Customs confirmed that this is AC not customs. To add insult, they flight to Montreal was late, the flight to Boston was late, and finally my bag NEVER was on either flight so there excuse was an out right lie. I missed half the weekend home in over a month. AC doesn't value my time and I don't value their service. Every time I go back to this airline I realized why I left. Going to Asia; don't get suckered into using this route. BTW a friend on PVG-YUL-BOS never made it as well. AC still using a CRJ200 that can't land in weather. NOT A BUSINESS CLASS EXPERIENCE."
優點： "Took off a bit late (40mins.) and we were anxious to get home! Other than that, no complaints!"
優點： "Crew was friendly"
缺點： "Had the flight delayed by 3+ hours."
缺點： "There was a major winter storm on the way, and the flight should have been canceled like every other flight to Boston was. Long story short, we couldn't land in Boston due to the storm. So we flew not to Boston, but to Quebec City. They would not let us off the airplane. Eventually we flew back to Montreal where we started. More than 7 hours on a plane with no food, and they only offered us water. The flight should have been cancelled in the first place. That would have been a lot less stressful to deal with."
優點： "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
優點： "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
優點： "Pilot was able to make up for delayed departure and flight arrived on time."
缺點： "Plane needed better cleaning - Lots of stuff (food, paper, dirt) between the seats. Entertainment system not working properly - screen kept going blank."
優點： "At the boarding desk staff were not giving satisfactory responses on delayed flight. Our flight was late by 90 minutes. No proper reply from person at boarding gate.."
缺點： "Behavior of the staff at desk"
優點： "Short flight - no issues"
優點： "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
缺點： "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
優點： "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
缺點： "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
缺點： "Flight crew not helpful. Despite empty space in first class overheads, would not allow coach passenger to put anything there."
缺點： "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."
優點： "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
缺點： "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
優點： "Everything excep boarding on return flight."
缺點： "Delay on return & boarding was really slow! Not sure if it was the computers or attendants."
缺點： "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
優點： "The gate crew in Toronto was outstanding.Very helpful in making sure we made it on to the Boston leg."
缺點： "We were at the gate in Toronto for the Boston leg but the computer assumed we would not make the connection because our layover was less than an hour. We booked through Kayak but were not told that the layover was too short."
缺點： "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
優點： "It left ontime and got me to where I needed to be."
缺點： "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
優點： "For a small aircraft like that, it was really comfortable."
缺點： "No cookie."
優點： "It was a short flight but smooth and on time."
缺點： "The woman at ticket counter was rude and not helpful"
優點： "It was a pleasant experience , the whole travel"
優點： "I enjoy flying and being in the air at high altitude in any air line. Away from everyone else and with a new family who are flying with me."
缺點： "The charge per bag is ridiculous. It should be included as part of fare paid. Understood another bag charge as a separate fee."
缺點： "The flight was late"
優點： "Despite the crew being on strike, the only attendant on board did an excellent job of handling everybody's needs."
優點： "Direct service is nice! Clearing customs in Ottawa makes life easier."
缺點： "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
缺點： "The screen at my seat did not function properly."
缺點： "my flight was arrived on time, I had boarding pass for 7674 in hand but text came through that 7674 was cancelled and my flight would be changed to one of three later flights. I went straight to AC customer service to ask about flight and they told me flight was not cancelled - Im booked and to get going. I arrived at customs/baggage check and tried to go through to Nexus but was told to go back to screen and watch for my name. I did that for 30 minutes but no name so I went back to line who said go to customer service counter. When there they said - of you should have gone through already then saw that my bag was not processed and that I had been moved to later flight. Attendant tried to rush me through to no avail and I missed my flight. I was there on time, I spoke with concierge who said there was room on flight.. contradictory messages as I spoke with other AC rep on phone who said the flight was over booked and I had been moved to a later flight as aeroplan mile flight was not avail even though I had a boarding pass in hand. This is the last straw with me and AC Im looking for another airline"
優點： "Left on time, good flight in the air."
缺點： "Although we have no idea why they do this, we had to go through US immigration in Toronto. The official was rude and obviously was really angry that he had to be there. He was so rude that he literally threw my boarding pass at me. It was only when we tried to board the plane that they told me that he did not stamp it as approved, and he did not stamp my passport. I had to run all the way back to customs, beg a very nice TSA agent to help me get back through screening to the same customs official who was, if anything, even more rude. At least he stamped my boarding pass, and I was able to get back through screening and board the flight with no time to spare! We will never fly through Toronto again!"
優點： "Everything. Our travel through the security bureaucracy delayed our friends, but the flight was held and they made the flight."
豁免更改費用。 搜尋到 塞勒姆（馬薩諸塞州）的彈性機票