優點： "Food is good. Entertainment options are fantastic"
缺點： "Seats are very very narrow"
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "easy check in."
缺點： "can't choose my own seats."
優點： "Big TV screen. Food."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "Very helpful and accommodating flight attendants ... all with a smile!"
優點： "Good communication, food and services"
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
缺點： "seat labeling not clear"
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
優點： "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
優點： "Hospitality of the staff was superb. Nice and clean cabin."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
缺點： "crew not able to understand English"
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
缺點： "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "Very comfortable"
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
缺點： "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
優點： "The middle seats were seperated, so I had my own arm rests"
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
優點： "Everyone crew members was very friendly and helpful. I"
缺點： "Food and entertainment options"
優點： "staff was very nice and helpful"
缺點： "movies were not sp good"
優點： "Staff polite ,speedy"
缺點： "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
優點： "Courteous crew good food and choice for entertainment"
缺點： "Would appreciate better seats"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
優點： "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
缺點： "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."
優點： "ANA has always been a great airline to fly.They treat the passegers with respect.That is something the airlines from the United States needs to learn.Served a meal on a two hour flight.That is something you can't get on a six hour flight from airlines in the United States."
優點： "Crew is always very polite......."
缺點： "Food...........all Japanese style..........upsets my stomach."
優點： "The service from beginning to end was outstanding. The use of the different lounges and the access to them was clear and options were great."
缺點： "Plane was a bit older and the TV was not very good quality as a result."
優點： "All the ANA crew were professional in dealing with the problem."
缺點： "The service of Philippine Airlines from LAX to Manila was uncomfortable. Food was not good. PAL is not the best airline that is why I booked with ANA. Unfortunate it was the only airline available so my son and I can reach our destination."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "Everything's was OK"
優點： "Friendly crew."
缺點： "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
缺點： "The business seat was very uncomfortable"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "Flight was delayed 1 hour"
優點： "The flight, service, hospitality."
優點： "Wasnt bothered as compared to previous flights."
缺點： "One hour delay in boarding and taking off and NO explanation from any airline personnel."
優點： "Crew was very professional and was quick to address any needs of the customers"
缺點： "Better choice of foods"
優點： "The flights themselves were good and the crew members were attentive to requests."
缺點： "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
優點： "Flight itself was good"
缺點： "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Great service Super friendly crew"
優點： "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
缺點： "Only thing I didn’t like was how much I liked it!"
優點： "I liked being able to have seat selection, one checked baggage and a snack, even if it was simple"
缺點： "Having to wait in the tarmac for 45 minutes.. I would ha e rather wait at the terminal where there is WiFi and more space.."
優點： "Smiling crew"
缺點： "Boarding guidelines shoul be enforced more"
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "The direct flight, without stop overs was nice. The crew was well mannered and attentive. The flight was on time."
缺點： "My seat as well as the passenger beside mine would not stay reclined. Neither of them would lock in place. Passenger's USB didn't work neither. Despite handing everyone a menu, there was no choice of meal for breakfast because they ran out of the Filipino food. There was inedible sausage."
優點： "Price.... $138 USD from HK to Manila at the last minute is fantastic. Also, very helpful ticket counter moved my flight to an earlier one than originally booked, at no extra charge."
優點： "It was like most other flights ie it was fine. Above average overall."
缺點： "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."
缺點： "People trip me indiscriminate"
優點： "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
缺點： "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."
優點： "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
缺點： "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
優點： "The service for my flight was excellent. I really had nothing that bothered me at all that was under the control of the flight crew. This was my first time on Philippines airline, but I would do it again."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "Everything was good."
缺點： "Some times allow more Kg of Baggage."
優點： "The crew was fine.I appreciated that it was non-stop."
缺點： "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
缺點： "Being cramped for 14 hours, you need to provide seating for people over 6 feet tall"
優點： "Getting onboard"
缺點： "Being in a cramped seat for 4 hours and I’m 6’2” with disabilities and I can not get no accommodations from your airline"
優點： "Friendly Staff"
缺點： "Seats are too Small"
缺點： "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "poor food no entertainment terminal 2"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點： "Not so crowded!"
缺點： "Not reclining seat."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "Excellent staff. Very service oriented. I would fly them again. Good as well."
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點： "Quickest flight available"
缺點： "Philippine Airlines food is bland and very soggy"
缺點： "Food was awful and no entertainment"
優點： "Basic airline services were provided"
缺點： "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
優點： "I really liked how the crew was very understanding and went above and beyond to fulfill the customers' requests."
缺點： "That you actually had to ask for certain plane amenities such as blankets, hot drinks, etc. I suppose it's just because I'm used to being asked first instead of expecting to request these things."
缺點： "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
缺點： "I don't like the the schedule of the flights to Butuan."
缺點： "Budget air because knee space is very tight."
優點： "the service, the crews profesionality"
缺點： "Leck of electronics....no Gps of flyght."
缺點： "My seat from Los Angeles airport was giving to another passenger..I was ask if I paid extra??? They gave a middle seat for 14hrs flight same as coming back Manila to Los Angeles ... No priority at all.."
優點： "Friendly crew, decent food."
缺點： "Old aircraft, no entertainment. Manila is terrible for layovers. You must talk to transfer desk and be personally escorted to stay in the terminal and avoid having to reenter the security area. They literally have to process and put every connecting passenger into an elevator -- avoid close connections! Yet if you have a long connection, the terminal has no restaurants or bars, only a couple stands/stores. To make things worse, none accept credit cards. Water is not drinkable and the only way to buy a water is with Philippine Peso or US dollar bills in great conditions (that's right, the dollar bills we had were 'too dirty'). You will get change in peso."
優點： "The food and entertainment was reasonable."
缺點： "I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund."
缺點： "The seats were closer than any plane I have ever been on. They did not go back but slide forward a little. Very uncomfortable. I am a United platinum so I fly a lot This was really bad"
豁免更改費用。 搜尋到 塔比拉蘭的彈性機票