優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
缺點： "angled flat seats."
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "I like everything about flying JAL. That is why JAL is always my first choice."
缺點： "I did not like when I can’t choose my seat after booking a flight."
優點： "So cramped. Very uncomfortable flight."
缺點： "BA flight with poorer screens and food than JAL"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
缺點： "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
優點： "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
缺點： "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
缺點： "Everything was great!"
優點： "The staff"
優點： "Economy seating the best in the business."
缺點： "Old movies"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Friendly and helpful staff, excellent food."
優點： "Comfortable and service was pleasant"
缺點： "Like all of it except lack of vegetarian option for food"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
優點： "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
缺點： "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
優點： "It seemed more spacious. Food was pretty good."
優點： "the flight attendants were fantastic"
優點： "on time"
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
缺點： "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
優點： "Flight attendants are really kind and patient."
缺點： "The gate is keep changing ... It was 3 times changed."
優點： "I was flying in economy so as expected the space available was limited but OK. Everything else was very good or excellent. Thanks JAL!"
優點： "Great food Good looking staff Smooth flight Adjustable tint on windows Great selection of movies"
優點： "Most amazing cabin crew I've flown with. Thank you so much."
缺點： "The entertainment system went down. I slept anyway so no big deal but please check the electronics onboard before takeoff.."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "The crew"
缺點： "Seat comfort"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
缺點： "Flight cancelled"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
缺點： "No reading light in my seat..."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
缺點： "Not enough leg room"
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
缺點： "Bit cramped for space"
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
缺點： "Two hours delay in the start."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "magazines very dog eared and some badly torn"
優點： "Catering is ok"
缺點： "Seats comfort really old school"
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "The staff and crew"
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
優點： "Except for my negative comment, a good flight."
缺點： "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
優點： "Plane service"
缺點： "1h30min delay at airport"
優點： "...The transfer at JFK was terrible"
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
優點： "Service - Crew"
優點： "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
缺點： "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."
優點： "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
缺點： "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."
優點： "on time, luggage arrived."
缺點： "uncomfortable. No actual food or entertainment."
優點： "Nice and careful crew that resulted in a good service that includes: * cleam restrooms; * light food and beverages avalable in the back of the airplane during all the flight;"
缺點： "Seats are terrible; Old Entertainment system that feels the weigh of time; Old airplane that makes scary sounds when engines are starting; In the day flight, the lights are not dimmed to help passagers to sleep in this 11 hours flight;"
缺點： "I was forced to check my bag due to the full flight. My bag didn’t make it to my final destination. I’m concerned because this has happened before. I need my bag before the weekend."
優點： "No entertainment system only for those who are vested with AA and using their app"
缺點： "A modern plane not old A320 without entertainment system"
缺點： "Foods and movies"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "That I was able to charge my phone and watch my own movies... That’s it"
缺點： "Better Temperature control"
缺點： "The service from the check in desk to the stewardess"
優點： "Boarding and entire flight"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "They forgot to plan a pilot....also the crew was 45 min late"
優點： "We left on time and we arrived before schedule. They did let us board first with the baby."
缺點： "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
缺點： "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
優點： "Flight attendants"
缺點： "Late flight"
缺點： "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
缺點： "The flight was delayed like 4 times!! It was crazy the wait!"
優點： "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
缺點： "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
缺點： "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
缺點： "Equipment malfunction at 11 pm is always really nice."
缺點： "Flight crew was very rude and seems she was not happy to attend customers request."
優點： "Said it all above"
缺點： "Said it all above"
優點： "Pasta was good."
缺點： "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
優點： "Pretty much everything! Great service, staff was friendly, courteous, smooth trip."
缺點： "Not a thing!"
優點： "New planes, in seat entertainment"
缺點： "Very hot plane, never cooled down."
優點： "Great crew. Friendly and reaponsive. Easy boarding."
缺點： "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
缺點： "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
缺點： "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
缺點： "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
優點： "Non stop"
優點： "Flight was on time, not crowded, landed ahead of schedule"
缺點： "Two hour wait in line just to drop a checked bag off. International security took one tenth as much time. Not sure why American Airlines couldn't handle the influx of baggage."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
缺點： "Should be allowed one checked bag per person at no charge."
優點： "Flight was good."
缺點： "Just getting through immigration in Miami fl."
缺點： "Huge delay"
優點： "Entertainment and great beverage options"
優點： "wi-fi access"
缺點： "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
缺點： "Not good my carry on bag they send it under and they said I get it at my final destination"
缺點： "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
缺點： "Very slow to board and deplane"
缺點： "They changed our gate four times and delayed our flight two hours. Got in after midnight and wasn't able to pick up my rental car."
缺點： "We will NEVER fly AA again."
缺點： "No viaje con ese tiquete"
缺點： "The part where the flight didn't happen. Not surprising at all considering the aircraft on this route always appears to be 20+ years old with worn down carpet and seat cushions and broken tray tables."
優點： "Staff was prompt, pleasant and helpful"
缺點： "Delays due to mechanical issues."
缺點： "Airlines are no longer concerned with passenger comfort or nicities Food , service , and comfort are minimized in effort to get the most people for the least expense onboard"
優點： "Cabin crew efficient."
缺點： "The flight arrived three hours late, and it wasn't all due to storms."
優點： "Everything else OK."
缺點： "Sat on the ground for a long time after boarding."
優點： "Flight attendant was awesome!!"
優點： "Customer service desk was super helpful in rebooking me."
缺點： "Gate crew gave away my seat prior to the 10 minute departure window. I had already checked in. The door was still open when I arrived at the gate. They said they gave my seat away to standby. One minute later they shut the gate door."
優點： "Arrived early"
缺點： "I flew 1st class WIfi should be included. Eve free wifi for the whole plane"
優點： "Crew were nice and friendly"
缺點： "Skimpy snacks and drinks"
優點： "Crew did a great job. Air China had much better food service."
缺點： "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
優點： "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
缺點： "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Orderly boarding seat nice crew good"
缺點： "Snacks in first class were lame"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Clean waiting area; enough room overhead for my carryon bag."
缺點： "Couldn't get internet based entertainment on my iPhone as advertised"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
缺點： "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
優點： "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
缺點： "Nothing! It was great!"
優點： "The flight attendant was professional and pleasant"
缺點： "Boarding in Houston was disorganized"
缺點： "Two hours late!"
優點： "We ultimately landed safely."
缺點： "The flight was 40 minutes late on departure and arrival. The front landing gear was not functioning properly so we circled the airport to have the tower verify whether the landing gear was down. In the meantime the flight attendant prepared us for an emergency landing with our hands crossed in front of us. It was the scariest flight I've ever taken."
優點： "I like the television system"
缺點： "United changed my 10 am reservation to 6:40 which meant, in addition to getting up at 4 am, missing a great free breakfast at my hotel, that I had to spend $55 on a cab rather than take public transportation to the airport. Further more, the 4+ hour layover at Newark (horrible terminal) led to 6+ hours. Arrived home at the end of an 18 hour day barely functioning."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The flight was on time and everything ran smoothly."
優點： "Onboard service"
缺點： "The fact that we had to pay extra in order to have room to Cross our legs."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "I was between two heavy set people and could barely move."
優點： "Delays, rudeness, doesn't have its act together. Must be United Airlines"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The price"
缺點： "The size of the plane"
缺點： "A 6:30 pm flight that leaves at 8:15? What is there to like?"
優點： "New crew"
優點： "It didn't crash"
缺點： "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
優點： "Flight was okay"
缺點： "Luggage was not in Birmingham for the flight until next day in the afternoon"
優點： "They have a snack and a drink on such a short flight."
缺點： "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
優點： "To apologize for delays, they provided free access to directv."
缺點： "No gate agent support, people seated haphazardly in wrong seats and given no direction. Long delay once boarded, just sitting on ground. Turbulence the entire flight with almost no opportunity to use bathrooms or receive any service. This after rushing to gate and no chance to use bathroom."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "Pilot was very nice!! Co-pilot too!!!"
優點： "That the seats weren't made of plastic like all of your other planes on my round trip."
缺點： "The plane lost my $800 snowboard and sent it to denver instead of Birmingham the kiosk service person has one job it's not that hard to stick on "Birmingham" on the label. I think I deserve a refund for this flight."
缺點： "It was not on united because it kept getting delayed."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "No problems or delays, quiet flight, had a nap!"
缺點： "Short flight, could have used a longer nap!"
優點： "My seat, I paid extra and had seat with more leg room"
優點： "Not a single thing!"
缺點： "They switched flight numbers and did not inform passengers. A huge group of us missed our flight and they told us they could not help us and that we would have to go to the service center, who's line was INSANELY long. The next flight I was booked on was 5 HOURS delayed, so I missed my other connection. I was forced to sleep in the Houston airport, as United was not willing to help. I got on a flight the next morning, but they changed the gate/terminal 3 times, so I was forced to shuffle all around the airport on no sleep. Finally got my flight out, after another delay. I will NEVER fly United again and I will be sure to spread the word."
優點： "It took an additional 45 min to leave the gate after boarding and then when we landed it took an hour to taxi to the gate. THEN when I got my bags I had to walk to another gate, but the underground train was not in use since it was too late. I have to walk on a boot because of an Achilles injury... It was horrible. I didn't get to my car until an hour and a half AFTER getting my bags. I left Phoenix at 7pm and didn't get to my apartment until 2am. And I had to get up for an 8am meeting the next day. I will say the crew on the flight was amazing and upbeat- they made the trip!"
優點： "Flight delayed 3 hrs. Then rebooked on American for 2nd leg. I had to leave one secured area at SFO, then wait in line at Americans ticket counter then through security again. Luckily the American flight was delayed, or I might have missed that flight."
優點： "Spacious seating."
缺點： "No entertainment. Small space for luggage, long wait to receive carry on luggage that had to be stowed under plane."
豁免更改費用。 搜尋到 塔斯卡盧薩的彈性機票