缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "Excellent service."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
缺點： "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
優點： "Comfortable. Excellent service."
優點： "Hospitality of the staff was superb. Nice and clean cabin."
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
優點： "very comfy, great ground handling crew"
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "Excellent crew, comfortable seat, good food"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
優點： "staff was great in business"
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
缺點： "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"
優點： "Lots of entertainment to last the entire flight"
優點： "Excellent service"
缺點： "Movie choice is very limited."
優點： "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
優點： "I was feeling sick and the flight crew checked in on me multiple times, very helpful!"
優點： "The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "I love the food and services I love the new airplane."
缺點： "Vegetarian Meal was poor."
優點： "ANA has some of the consistently best crew on nearly any airline I've flown worldwide. As good as CX and SQ. The Japanese style meal was very good. Plenty or recline. Adequate leg room. 787 means pleasant moist air, not dry like other planes."
缺點： "The western style meal I chose for breakfast was terrible. Always chose Japanese style meals. The economy cabin was very full but ANA does not offer buy-ups to premium economy or business class. I would have gladly paid a few hundred to upgrade but this was "not possible" according to the check in agent. Seat cushions are very firm."
優點： "ANA people on ground and on board all have super service quality."
缺點： "putting much older airplane with new airplane in one connecting flight trip, unavoidably make the contrasts standing out."
優點： "Smiles of lovely crewmembers"
優點： "food is great and service is excellent"
缺點： "entertainment is not as good"
優點： "great service, clean air plane, smiley stuff. it was long but very comfortable flight."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Old plane. Technology didn't work"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
缺點： "Poor service."
優點： "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
缺點： "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
缺點： "I am a vegetarian and they served a chicken piece along with my main course."
優點： "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
缺點： ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
優點： "Premium economy"
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Food was good"
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
缺點： "Food was very poor."
缺點： "All good"
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
優點： "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
缺點： "Nothing negative to report"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
優點： "Great flight amazing service"
優點： "Excellent experience as usual by SIA."
缺點： "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
優點： "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
優點： "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
缺點： "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
優點： "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
缺點： "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
優點： "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
缺點： "Food was meh. Above average, but still not amazing."
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
優點： "Courteous, Professional Crew. Amazing Service."
優點： "The overall experience was good. Crews are friendly and approachable. Food taste good."
缺點： "Beware of babies on board."
優點： "Service was great, food was alright, was able to move from a middle seat to a window."
缺點： "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
優點： "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
缺點： "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
優點： "The vouchers at the airport enabling us to have a shower just lovely"
缺點： "Enterntainment average on last flight and seats were hard."
優點： "The crew was amazing!!"
優點： "Outstanding crew! Super attentive in my section.. I had seat 43E."
缺點： "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
優點： "Great Atmosphere, people and delicious food. It's a pleasant flight"
缺點： "The only thing, couple of the flight attendants seems bossy and order us to move and put down our hand bag. I won't be comfortable to let my handbag with some cash and passport on it to leave it under the chair."
缺點： "Had a 14hr layover and you do not compisate for hotel room. Most uncomfortable day of my life."
優點： "The service, as always, is excellent on Singapore Airlines. The cabin crew could not be more attentive to passenger needs!"
缺點： "This flight was an Airbus and it is certainly much smaller and more cramped than a Boeing 777. I am only five feet twou inches and trim, but even for me the discomfort factor was very high. That is not the fault of the crew, of course!"
優點： "Good choice of films. Ran on time. Staff very pleasant. Clean."
缺點： "Chairs really uncomfortable. I had back ache after trip to Singapore and the return one. No lumbur support and had to use the cushion against my back, which was too large. I found myself more cramped than usual on a large plane. The food was ordinary. stir-fried beef and veggies was steamed veggies, lots of rice, and beef, but very dry and uninteresting. Fish Asian style was much the same. Too much rice. Not enough sauce. Not much flavour."
缺點： "Seat was not comfortable enough in its normal position."
優點： "All was good. Crew pleasant. Boarding systems worked well."
優點： "Positive attitude of crew."
缺點： "Not enough fluids served."
優點： "I enjoyed the food. I enjoyed the seats they were comfortable and had good leg room. I enjoyed the recent entertainment that was available."
缺點： "I put that I was allergic to sea food but the salads all came with seafood."
優點： "The flight attendants do a great job of making this long flight as comfortable as possible. The check-in process was smooth and effortless, as was checking and retrieving my luggage. The attendants also went out of their way to make sure that I received a vegetarian meal, even though it wasn't marked on my ticket."
缺點： "I had a little trouble figuring out how to mark my meals as vegetarian when I bought a ticket, so for both of my flights I had to specially request vegetarian meals. I was told they may not be able to accommodate, which was frustrating. However, they managed to find food for me without any problems, so it worked out in the end."
優點： "The entertainment center was amazing. There were lots of magazines and newspapers available. Service was regular, chairs were comfy, especially the headrests. Pillows felt real instead of fake fabric feel (plastics) And they were all friendly. Nicely done!"
缺點： "crew was too lazy to serve even water after repeated reminders one of the crew members was rude after making a request"
優點： "The flight attendants were helpful and kind, and the flight was comfortable and even luxurious (I love the hot towels they provide at the beginning!)"
缺點： "The boarding process took a long time"
優點： "What I like is the food served, the entertainment, and the toilet."
缺點： "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
優點： "Everything was good especially the spacious seats and food"
優點： "Everything as usual"
缺點： "Some rude passengers"
優點： "Business Class comfort"
優點： "Clean cabin, polite Attendants, fast internet and great food and drinks."
缺點： "None at all"
缺點： "Couldn't decline the chair and cause much neck pain"
缺點： "Entertainment was not up to date."
優點： "Food n movie selection"
缺點： "Noisy seat n very less leg room"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "also good. Just not as good as our first leg."
優點： "Loved the service. My flight was from NYC to Milan."
缺點： "There was not one thing."
優點： "Good food, great entertainment, comfy seats"
優點： "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight crew we're fine and helpful if you needed something."
缺點： "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
優點： "I liked the boarding process. And the food this time wasn't bad."
缺點： "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
優點： "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
優點： "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
缺點： "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
缺點： "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
優點： "The delay was too long and disorganized."
優點： "The entertainment options were great!"
缺點： "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
優點： "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
優點： "Easy, comfortable, no issues!"
優點： "food and timing services staff behavior and treats excellent"
缺點： "pls replace drinking water bottles (small) in the place of cups"
優點： "The food was great"
缺點： "The fleight was great too"
缺點： "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
優點： "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
缺點： "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
優點： "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
缺點： "I will never ever use emirates"
優點： "A380 Emirates get better every time"
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
缺點： "Was a bit disappointed in the food this time."
優點： "Spacious Crew Food Ambience"
缺點： "Personal screen did not work"
優點： "Flight was smooth with lovely crew. Boarding process went without hitch."
缺點： "Checkin crew were not that friendly. I was transiting from JFK and I was asked to remove a special item from my checked in bag as it was fragile . So I had to put it in my hand luggage. However in Dubai, the Check-in crew refused to allow me to board and I ended up paying $180 to have my hand bag checked in. This was unfair as the device I had to put in my carryon had it'seems weight already added to my allowed luggage."
優點： "Leg room, seat comfort, crew, service"
缺點： "Food, stay at dubai hotel"
缺點： "Everything was good"
優點： "everything from service, food, to entertainment. Keep up the good work."
缺點： "Seats were a bit small, if I had more room it will be perfect."
優點： "I have high expectations for Emirates, and for the most part they delivered."
缺點： "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "I liked that I got the vegan meal I ordered, the seats were big and there was plenty of leg room. Lots of movie choices, smooth take off and landing"
缺點： "Entebbe airport was in chaos with renovations making check in confusing and slow"
優點： "Their wheel chair assistance was the best. They took care of my parents really well. Above all they were very welcoming and considerate towards their needs."
缺點： "Flight from Dubai to Delhi could use better TVs, more modern quality and food as well"
優點： "good praice easy to change"
優點： "The food. Seriously, it's airline food but they give you a lot and it tastes really good. Easy check in, very little waiting, excellent customer service, quick boarding."
缺點： "This is something Emirates can't help but I always get stuck between really big men like a sandwich, either that or babies. And the answer is not to choose bulkhead seats because that's who's choosing those seats."
優點： "I liked the hospitality, politeness of the crew, comfort in the new double deck flight"
缺點： "Food was not up to my expectations. Deserts were great but the main course was not properly cooked (chicken) and also tasteless."
優點： "Flight was comfortable, good food and entertainment"
缺點： "Online check in didn't work on the first journey. Queue to check in was long. Also the blankets weren't provided but we had to request them. flight attendants were quite noisy at the back of the cabin( I had the last seat) so sleeping was difficult."
優點： "Pleasant crew."
缺點： "This was a pleasant flight"
缺點： "The temperature on board was extremely hot! Add this to body odor and you get a terrible flight."
優點： "Entertainment screens good"
缺點： "On the flight from Istanbul to Malaga the entertainment screens were very poor."
缺點： "The head phones are terrible."
優點： "food was good, and my business class seat was okay."
缺點： "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
缺點： "Tell passengers the truth from the start!"
優點： "service, no delays."
優點： "Plane was clean and food great !!!"
缺點： "No gangways."
優點： "Entertainment and crew were helpful"
缺點： "Food messed with my stomach."
缺點： "There was nothing I would need and did not get in this flight. I would definitely use the same airline and recommend to other people as well."
優點： "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
優點： "(see above)"
缺點： "(see above)"
優點： "Excellent service. Food and other amenities were excellent"
優點： "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
優點： "Food was good"
缺點： "Hour and a half delay"
優點： "customer service, food, entertainment."
缺點： "small seats"
優點： "Best flight crews and food I know of"
缺點： "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
缺點： "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
缺點： "It was very hot during the entire flight."
優點： "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
缺點： "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
優點： "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
缺點： "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
優點： "Love the food and confort"
缺點： "Never got window, i lost a connection because the delay in NY and i had to wait an entire day, lost one day of my vacations"
缺點： "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
缺點： "The security check at the Istanbul gate is haphazard and not to0 professional"
優點： "Flights attendants were really nice, USB ports on all seats, great selection of free movies and other entertainment, very good vegetarian food."
缺點： "Boarding took a long time in Istanbul and could have been handled better. A second inspection was setup At the gate to checks passports, inspect carry-on bags for laptops and iPads, and a pat-down. we were late taking off, the plane was really full, and the cushions on the seats were off a bit. Seems like the plane was cleaned quickly and not put back together carefully."
優點： "Service, food, travel exoerience"
缺點： "Wait time in Istanbul"
缺點： "The food wasnt good .."
優點： "I look forward to flying with Turkish Airlines in the future. Thanks for a good trip."
優點： "The food was decent, as well as the movie selection."
缺點： "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
優點： "Food and service very good"
優點： "Loved the entertainment center and options. Loved the frequency of beverage service."
缺點： "Nothing. Everything was great!"
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
優點： "Timng and services on board"
缺點： "I expect the plane to be upgraded."
優點： "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
缺點： "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
優點： "Almost all"
缺點： "I lost my lagguge You"
缺點： "Aggressive staff"
缺點： "Food disaster always same Organisations very bad"
優點： "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
優點： "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
缺點： "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."
優點： "People, aircraft, everything, especially the Lounge"
缺點： "Except the fact that I can only buy a Gold card three times. Why?"
優點： "food&turkish lounge"
缺點： "old aircrafts but good seating late flight"
缺點： "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."
優點： "I have no complains."
缺點： "I love this air line, thank you for your service."
缺點： "My video system did not work"
優點： "The crew was great and very helpfull, they help us change our sits so that we will sit together."
缺點： "There was no entertaiment. Only one movie to the entire flight, the screens where very small and you couldnt see the movie at and some of them didnt work at all."
豁免更改費用。 搜尋到 塔拉戈納的彈性機票