優點： "Crew was great"
優點： "The crew &entertainment"
優點： "2 and 2 seats, all occupied, no distancing."
缺點： "Better seating, boarding from the tail to decrease contact"
優點： "Extra seat width would always be nice"
優點： "my borden pass had no gate no"
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
缺點： "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
缺點： "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
優點： "Yes very pleasurable."
缺點： "There’s no headphones aboard for entertainment"
缺點： "Delayed due to malfunctioning plane"
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Very uncomfortable American airlines is the worst"
優點： "departure and arrival time"
缺點： "the passenger next to me smelled horrible"
優點： "The seats were comfortable"
缺點： "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
缺點： "Boarding was haphazard"
缺點： "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
缺點： "Over 90 minutes delay on arrival time on a less than 2 hours flight"
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
缺點： "Outdated airplanes"
優點： "Not turbulence"
缺點： "2.5 hour delay."
優點： "Trip non stop"
缺點： "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
缺點： "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "The crew and planes were excellent."
缺點： "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
缺點： "Landing was a little rough"
缺點： "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
缺點： "Last to board with a young child."
缺點： "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "Leg room"
優點： "It was a very short flight so not too much to go wrong."
缺點： "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
優點： "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
缺點： "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
缺點： "Carry on limitations"
優點： "The crew, and the plane, confy. Was a good flight in general."
優點： "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
缺點： "No respect for customers anymore"
優點： "Somewhat disappointing on the snack options..."
優點： "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
缺點： "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
優點： "Good assortment of movies"
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "The crew was great and really helped calm my nerves about flying."
缺點： "The seats were old and uncomfortable."
缺點： "I didn't event get to make the flight because American Airlines was delaying the flight I was on from Jamaica to Miami, and American Airlines would not change the ticket I had to go from Miami to Tampa, so I was 12 hours late arriving in Miami. Terrible customer service from American Airlines in Jamaica"
優點： "excellent services from employes"
優點： "Smooth trip"
缺點： "Delay delay delay on the flights"
優點： "Great service and very polite staff"
缺點： "Glad we were able to watch a movie"
缺點： "Sits not suitable for long distance travel"
優點： "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
缺點： "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "Quick, not overcrowded"
缺點： "WiFi didn’t work when I paid for it"
優點： "The bathroom sign that shows if it is busy without going there"
缺點： "There was three hour deley because the pliain didn't arrive on time."
優點： "Almost everything"
缺點： "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
優點： "The food was better then on many airlines"
缺點： "The staff could have been more friendly"
缺點： "Video monitor inop and the audio on next passenger inop."
優點： "Made up time for delayed departure"
缺點： "So cramped. Sat next to very obese person....spilled onto my seat"
缺點： "They ran out of the food I wanted"
優點： "On time"
缺點： "Not comfortable"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Coffee with cookies!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Not sitting by my wife."
優點： "Could have basic viewing for free like other airlines."
缺點： "Kids screaming and kicking behind me the whole time"
優點： "We arrived on time"
缺點： "Gate attendant was crabby We sat on plane for an hour due to a matienance delay"
優點： "Landed on time"
缺點： "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
缺點： "No food on plane only a tiny bag of snacks"
缺點： "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Captain... smooth landing"
缺點： "Gate attendants were crabby and not very helpful."
優點： "Good service"
優點： "Pilot sped up to make up for lost time"
缺點： "Snacks need flavor"
缺點： "3x we changed our gate nos inorder to board ..."
優點： "The passenger next to the window."
缺點： "The passenger on the aisle."
優點： "On time, pleasant and helpful staff."
優點： "Very smooth and easy from arrival to airport to final destination"
缺點： "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
優點： "Everything on Kayak was fast and simple!:)"
缺點： "Flying in general"
優點： "very polite staff"
缺點： "Wi-Fi wasn't available"
缺點： "Plane was really hot."
缺點： "The landing was rough!"
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