缺點： "Free wifi"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
缺點： "The plane is so old..,"
缺點： "Everything was good"
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "Everything is alright"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
優點： "Good flight, very attentive crew."
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The entertainment options were good."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
缺點： "Bag was lost"
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "quick and relaxed"
缺點： "old plane, tight and uncomfortable"
缺點： "OLD plane without comfort or entertainment"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
優點： "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
缺點： "No complaints at all."
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
缺點： "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "Quick and efficient flight. Crew very organized. Great language skills"
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
優點： "How fast we borad the airplane the sever was good and nice respectful"
缺點： "Just speed up little fast unload the airplane"
優點： "Nonstop flight!"
缺點： "1 hour 30 min late taking off."
優點： "Amazing crew"
缺點： "Seats are hard and uncomfortable"
缺點： "Getting a flight"
優點： "Crew was very nice"
缺點： "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"
優點： "The boarding process was quick, seats were comfy, staff was very nice."
缺點： "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
優點： "Everything was perfect"
缺點： "Baggage was not that faster but was still okay Although improvements will be great"
優點： "The only good thing about the flight was the crew."
缺點： "I’m surprised there weren't chickens and goats flying with us. The seats were worn out and ratty. There was no where to charge a phone or electronics. No in seat tv screen so was forced to watch the tiny overhead screen of terrible tv shows and mediocre movies. I prepaid for a seat a head of time which was given to someone else. Also quite a bit of heavy turbulence the entire flight. Not ideal for an 8 hr flight. I’m lucky I brought an external charger and some xanax. Never again"
優點： "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
缺點： "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
缺點： "That the bags came out late and I missed my next flight. It was the last flight for that day. Royal Jordanian did not offer hotel stay or anything because they said it is not their fault that the bags showed up late"
缺點： "Airplane did not have plugs for phones nor head recliners"
優點： "on time, even a little early"
缺點： "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."
優點： "Smooth flight !"
缺點： "Too tight for 6'3 male."
優點： "Fast check in"
缺點： "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
優點： "The crew was very good. The made sure we were informed and helped get people rebooked."
缺點： "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"
優點： "Friendly crew, good pilot, comfy seats, entertainment"
缺點： "No food served"
優點： "not much"
缺點： "Steward on flight yelled at people and gate staff yelled continously"
優點： "The flight crew was awesome. Hate staff were great the check in staff were not helpful at all"
缺點： "Kiosk to print luggage tag did not work properly. Not enough people helping prior to A flight. Ground staff was not helpful at all. Had me wait in line for 15 mins to check a bag then could not check the bag, gate staff was very good."
優點： "The staff at Ontario International was very helpful."
缺點： "No real complaint of the flight or staff. Next time I will upgrade my seating."
優點： "Nice new video entertainment system was good as were electric outlets . Adjustable headrests good too. Crew fine..."
缺點： "No food for 4+ hour flight . Seats incredibly cramped . Gee whiz ."
優點： "Better than walking!"
缺點： "Extremely cramped space."
缺點： "Late Dallas to tulsa"
缺點： "Messed up college for your mismanagement."
優點： "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
缺點： "Seats are not very comfortable in any position."
優點： "I wish I had caught his name, but our flight attendant was extremely kind and provided great service. Even came through the cabin prior to landing to thank everyone."
優點： "There were a lot of movie choices; the flight attendants were amazing!"
缺點： "We were late leaving so I missed my connecting flight"
優點： "extra leg room but I had to pay for it"
缺點： "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
缺點： "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
優點： "Ease of boarding, comfort on flight."
缺點： "The delay for 3 hours."
優點： "I like quick flight,"
缺點： "The delay but hey that's how it goes."
優點： "On time smooth"
優點： "The boarding has become much clearer and efficient since the new system is deployed (instead of calling each level, you just see the boarding group no.)"
缺點： "The seat is cramped to its maximum. Leg room is no longer a thing. Entertainment system is lacking... sigh..."
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
優點： "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
缺點： "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
優點： "Flight was on time."
缺點： "Seats are uncomfortable, too narrow, and little leg room."
缺點： "No complaints"
優點： "Crew was nice"
缺點： "Food was poor"
缺點： "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."
優點： "Excellent, friendly service by flight attendant, Amy Sparks! I felt very welcomed and relaxed, especially having just flown 15 hours from Sydney back to the States."
缺點： "Engine noise was loud seated at the rear of the aircraft."
優點： "Movie was free to watch and seat had usb to charge my phone."
缺點： "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
缺點： "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
優點： "Flights were boarded efficiently and on time. Crews were courteous and helpful."
優點： "Porque sus tripulantes y azafatas son super atentas"
缺點： "Cancelled flight. Could not get a flight to tulsa. Moved to a delayed flight to OKC with rude gate staff and no inflight drink or food service."
優點： "United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United."
缺點： "Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "People shoving huge bags under the seats kept hitting my feet at my seat."
缺點： "The transfer was not realistic, and I would have missed my flight. To cancel was more expensive than to buy a new ticket. Disgusting"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Not mu h"
缺點： "Sardine packed"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Respect and support"
優點： "The view of the sun set"
優點： "Flat bed was narrow but comfortable. Attendants plentiful & attentive."
缺點： "I'm not sure what makes this business class special "Polaris" . Unlike planes I often take to Asia, there was no privacy and especially no room to put "stuff" without putting seat up, unbuckling, etc. I realize that I should have paid attention to the type of plane. Boarding was chaotic; could not distinguish my boarding line. PA system unusually bad; could not hear or understand any of Capt's announcements."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
優點： "New nicer attitude from crew"
缺點： "Small seats"
優點： "The crew was great"
缺點： "Flight left late"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Didn't make it to Denver"
缺點： "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
缺點： "Great flight"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
優點： "A typical flight."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "The crew on both planes were nice."
缺點： "People at the check-in did not know the Canadian laws (related to travel) and I almost missed my flights. It took them more than 45 min to figure out that they made a mistake and not me. My flight started to board when I finally got tickets in my hands, and made it to the gate just about 3 minutes before they closed it."
優點： "Same as above"
缺點： "Same as above"
缺點： "Missed the connection"
優點： "This was a good group to fly with and Anne was outstanding!"
缺點： "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
優點： "Flight attendants, comfort and attention to detail were all good."
缺點： "Nothing comes to mind"
優點： "1st class experience was great."
缺點： "Time between load and take off"
缺點： "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
優點： "All went very smoothly"
優點： "Being extremely punctual."
缺點： "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
優點： "On time and great crew."
缺點： "Boarding group"
優點： "Ease of travel, friendly crew and snack on flight."
缺點： "Bumpy from weather, just thankful we made it safely."
優點： "It was good mostly. I really didn't have a bad experience overall it was pretty good."
缺點： "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
優點： "The time it took to get there"
缺點： "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
豁免更改費用。 搜尋到 塔爾薩的彈性機票