優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "The food"
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "Quick local Flight. Left and arrived on time."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "service is great!"
優點： "Clean :)"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "The upgraded seating."
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
優點： "The crew were the only enjoyable part of this flight. They were helpful and nice."
缺點： "the food. they tasted like left over of left over."
優點： "Plenty of legroom and nice updated interior."
缺點： "No complaints this time."
優點： "what did you like? 1. Food and snacks were good. They gave a crispy chocolate that was really delicious. 2. friendly 3. good looking flight attendant always improve the flight"
優點： "Everything good except the food"
缺點： "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
優點： "The snack stand near the bathroom area during the long flight is a nice touch."
缺點： "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
優點： "They arrived 30 minutes early!!"
缺點： "I was a bit skeptical about arriving at 5am, but other than feeling a bit sorry for the person who picked me up - I could maximize my time in Japan. I love flying with JAL!"
優點： "- spacious - great service - good breakfast"
缺點： "- middle seat. - just sandwich for dinner"
優點： "The cabin felt more spacious and bathroom was clean. Arriving Haneda Airport was much convenient for me."
優點： "Food and services"
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
缺點： "Salad and fruit came Frozen"
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "attendents were very friendly and very accommodating."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "The food was amazing - they had no right to make food that good. I really was blown away."
缺點： "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
優點： "Service is excellent. Efficient service as well."
缺點： "Entertainment system was a bit old."
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
缺點： "No personal screens, and the United flight crew seemed very impatient with me and others."
優點： "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
缺點： "The Price."
優點： "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
缺點： "United Food for international flights is not that good. I've had better with Delta."
優點： "Crew was polite."
缺點： "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
缺點： "The plane was very hot once the meal service was over and they wanted folks to sleep."
優點： "Staff was courteous, comfortable flight"
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "Good flight great movies and food! Outstanding service on the plane!"
優點： "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
缺點： "No downside!"
優點： "The crew was pleasant and professional. The food was pretty good, though not excellent."
缺點： "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
缺點： "Too long"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
缺點： "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "The friendliness of the flight crew was great. The leg room is better than other airlines."
缺點： "The lack of entertainment options on my second flight compared to my first one."
缺點： "No good Korean movies to watch."
優點： "The flight attendants are nice and service is excellent."
缺點： "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
優點： "Asiana airline service was great. Attendants were so kind and gentle."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "Flight attendants were awesome. Much better than US."
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "The food is the best among all airlines."
優點： "Very professional and attentive staff.... Probably the best airline I have every experienced"
優點： "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
優點： "Korean meal was great!"
缺點： "Outlets for charging phone would have been nice."
優點： "That we were referred to the manager immediately with our concern."
缺點： "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
缺點： "Change Flight cost too much"
優點： "Food was great, seats reclined further than I expected them to, and personal TV was large."
缺點： "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
優點： "Metal utincils"
缺點： "Food was terrible. Wine was awful."
優點： "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
缺點： "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
優點： "Service was good."
缺點： "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
優點： "Very limited choice of movies and the system is slow and out dated"
優點： "The flight arrived almost 1 hour early."
缺點： "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
缺點： "Wish there was a bigger movie selection"
優點： "I was very impressed with crews helpfulness, the quality of the food and entertainment."
缺點： "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
缺點： "Food entertainment seats bathrooms"
缺點： "Crew did not care passengers"
優點： "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
優點： "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
缺點： "See above"
優點： "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
缺點： "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
優點： "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
缺點： "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
優點： "Love to take Asiana airline. Foods is excellent and services are great."
缺點： "One thing I donot like they cooperate with many other airlines."
優點： "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
優點： "Excellent service"
優點： "Crew very good."
缺點： "The beer available wasn't great quality and no red or white wine."
優點： "EVEN WITH A 10 HOUR LAYOVER IN SEOUL I WAS VERY PLEASED WITH EXCELLENT AIRPLANES AND SERVICE FROM CEBU TO SEOUL, AND THEN FROM SEOUL TO SAN FRANCISCO."
缺點： "WISH I HAD A TICKET LIKE LAST YEAR, STRAIGHT TO IAH FROM ICN ON ASIANA AIRLINE"
缺點： "My flt from bangkok to seoul very good 5 star Flight from incheon to san francisco very old entertainment nothing compared to emirates or Qatar airways"
優點： "The crew were professional and attentive. The food was decent. Entertainment system is pretty standard. There was power and a usb port."
缺點： "I was in row 10, which is the first row after business class. There is a dog leg in the hallway and my feet were constantly stepped on by people waiting on the bathroom or trying to avoid the drink/meal carts. I was unable to sleep at all. I was triangulated by a baby to the left, a baby to the right and a baby just behind me to the left. All 3 were taking turns crying. The baby to the right of me became ill and started projectile vomiting. Somehow I was missed, but the two seats and parents next to me and the floor in front of me were soiled. Not all of this is Asiana's fault per say, but the question that I was asked is "How was your flight to San Francisco?" It was horrible, but again not all Asiana's fault."
優點： "Staff is very professional and friendly, food is the best airline food I've ever had; I looked forward to it. Overall was great. Would fly again"
缺點： "Seats are a little uncomfortable, but no worse than any airline. I liked having movies available, but was disappointed that on the nine hour return flight the media was not available, particularly surprising on a 777."
優點： "Asiana is a good airlines. But my flight was crowded with unruly Hindu and Sikh families. Their demands and uncivilized behavior made it unpleasant for me and for the hardworking Asiana flight attendants. Flights departing from the US are much better because the passengers are better behaved. But the behavior of large loads of incoming immigrants are generally deplorable. This is especially intense in coach."
優點： "Korean food was delicious."
缺點： "I didn't like the sausage in the breakfast food. It made me feel sick."
優點： "Notifications from Kayak were very helpful. Flight, food on flight and airline service were very good."
缺點： "Food served during tour and shopping trip of Seoul."
優點： "Food was good and seats were comfortable."
缺點： "Waiting a long time for the bathroom line, and then a crew member cut in front of me."
優點： "Good collection of entertainment options"
缺點： "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
缺點： "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
優點： "Great crew. But, they ran out of breakfast choices early."
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
缺點： "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"
缺點： "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
優點： "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
缺點： "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "Crew were nice and accommodating. Food was good."
缺點： "Useless English movies and very few latest movies."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
缺點： "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."
優點： "Generally all the staff were quite courteous. Flight was quite comfortable. Leg space was better than the first leg flight from Bengaluru to Hongkong."
缺點： "Food i.e. AVML was absolutely mediocre. I almost went hungry, but for the snacks which were available whenever, I wanted. Luggage at the SFO airport arrived at the Carousal quite late. Most of the passengers, after clearing the immigration(which normally takes long), had to wait at the carousal for more than half hour to receive their luggages."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "good skills flying through all kinds of turbulence. Though the meal is very small that cannot fill me up, the staff is willing to provide all alternative snacks."
缺點： "Missed flight"
缺點： "Every flight I took (four legs) was late, one so much so that I missed a connecting flight."
缺點： "I think I regretted paying extra for the exit row seat because of people tripping over my feet when trying to access the toilet right there, but the alternative was an interior seat. I'm not a big fan of Cathay Pacific's policy of charging for the ability to pick your seats in advance. Also boarding was less comfortable than it needed to be because of security precautions put in place ... we were searched to enter the boarding area and there was no access to a toilet (and we weren't premitting to bring drinking water even though we were in an already controlled area). Again lack of control of the boarding process in Asian countries makes the whole experience less than ideal."
優點： "I really appreciated the crew I interacted with onboard the flight. They were friendly, courteous, helpful, and efficient. I had a headache about halfway through the flight, and even though I interrupted her dinner, the flight attendant was concerned and caring about my situation and came just a few minutes later with some panadol and water. I really appreciated her help! Despite the fact that everyone was clearly busy, they were always responsive to passengers' needs and requests in a positive way."
缺點： "The boarding process was simply awful. I fly internationally often, and this was probably the second worst process I've been through. The gate was roped off until the boarding time but there were no other instructions or anywhere to get questions answered until boarding time. Despite the fact that the gate was closed to passengers, the crew still made announcements from the gate - even though all the passengers had to sit at the next 2 gates which were pretty far away, so no one could quite hear the announcements. Once they opened the boarding process it was more clear why the gate was roped off since they were checking passports and there was an additional security check, which would have been really helpful to know about. They made an announcement indicating that everyone should line up to start the passport check, but then the line didn't move for over 30 minutes and when it did move, went super slowly. Since the flight didn't board in any particular order or with any sense of organization, it just felt like a mad rush to get everyone on the plane and get up in the air, which left many passengers feeling rushed and then frustrated when they were trying to find their seats, put baggage away, etc."
優點： "Great seats, good legroom, neck is adjustable in the seats and very good entertainment"
缺點： "The crew was a bit forgetful and the boarding could have been a bit better, they gave FRUITS for dessert in the vegetarian meal instead of ice cream!! Fruits are not desserts!!"
優點： "The seating was comfortable."
缺點： "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
缺點： "Badly delayed without a clear reason"
優點： "The seat food and the service"
缺點： "Not at all"
優點： "Flight condition n logistics"
缺點： "It could had been more better, had the layover time been lesser than 9 hr in Hong Kong"
優點： "Everthing was up to the mark"
缺點： "Everything was satisfactory"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Comfortable seating Brst service"
缺點： "Very few Good Hindi movies Increase the no and quality of Hindi movies"
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "The staff is very customer friendly. One of the best. I"
缺點： "In general the toilets are clean but for this trip they weren’t very neat."
缺點： "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Again the food was excellent"
缺點： "Not enough operational toilets"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Service was very good. Food was decent. Surprised CX served dinner early in the morning Pacific time right before arrival at SFO instead to breakfast."
缺點： "There was an extra layer of normal security check at the HKG gate 15. The male team leader, probably in '50's, with two bars on his shoulder was extremely rude to the passengers. I was at the front of Economy class when a female Asian passenger walked up in the Business class ilne. He naturally tendered to her first and let her and directing her to a lower security ranking staff t the other side of area. All fine and dandy. But seconds later, a Caucasian male walked u,p indicating that he was with that female Asian, the security guard got real mad, shouted at the Asian woman who by then was some 20 feet away that next time she needed to tell him he was with someone. When it was my turn to go into the secured area, there were to guards available standing side by side, a male and a female. He let me and pointed toward the two guards. I asked him which one, he didn't answer. I asked a second time, "Male or female", he still didn't answer, just pointed his finger toward the two guards. His attitude was totally unacceptable."
缺點： "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
優點： "Staff were nice. Lots of legroom"
缺點： "The food was pathetic. Bland and smelled funny. Chaos at luggage retrieval. For some reason they were pulling bags off the conveyor belt, even before it was full. So had to run back and forth to check."
優點： "Disciplined, timeliness."
優點： "The airline stewardess are nice Smile"
缺點： "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
優點： "Inflight crew"
缺點： "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
優點： "Excellent meals, excellent entertainment system, great staff"
優點： "Great movie selection during the flight. Most of the food was decent."
缺點： "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
優點： "Attractive business class fares. Among the best business class."
缺點： "Don't underestimate the additional hours. The stopover in Istanbul is definitely a negative (crowded, unpractical airport). Next time I will probably stick to European airlines, if the fare difference is reasonable."
優點： "Great good entertainment n crew provided warm and courteous service"
缺點： "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
缺點： "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"
優點： "This flt was the opposite of our earlier flt from TLV to IST. This crew was fantastic--went out of their way to be helpful & pleasant. They were attentive during the entire 13 hr flt. Food was also fantastic. Restrooms were clean and easy to use. All around GREAT flt. Thank you"
缺點： "I wanted to look out the window while flying over Greenland but we were asked to keep the window closed for sleeping passengers. That view of the northern sea and ice cap is Phenomenal and not to be missed if at all possible!! I wanted to wake everyone up to watch it and they could go back to sleep later...;-) Boarding also took a long time...we left 30-45 minutes late."
缺點： "They didnt load a special meal (child) that I had requested for my two year old. Luckily we had packed extra food. They returned that car seat all wet at SFO. Didn't even have the decency to put a plastic cover on it. Overall I found the crew lacking any warmth and the service was mediocre at best. The food was below average. Overall highly disappointed. I had assumed that Turkish would be like it's other middle Eastern airlines line Emirates or Qutar but they are not. I would take my business elsewhere"
優點： "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
缺點： "Nothing at all."
缺點： "Seating too tight/ crew staff members at Istanbul airport"
優點： "The entertainment and refreshments on the flight was satisfactory."
缺點： "The sanitation on the flight was disgusting. Trash everhwre, tray tables with stains on them from the previous passengers, stains on the seat cushions, dirty blankets that had stains on them, the bathrooms were foul smelling with fluids on the floors. I am never EVER FLYING TURKISH AIRLINES AGAIN."
優點： "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
優點： "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
缺點： "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
優點： "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
缺點： "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
優點： "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
缺點： "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
缺點： "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
優點： "Not much"
缺點： "The crew wasn't very warm or welcoming. No one smiled even once. They made it feel as if they were just doing their job and didn't care about customer service or comfort. The wifi didn't work the entire trip. Also, I got rammed with a service cart because the flight attendant said he didn't see me."
優點： "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
缺點： "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
優點： "The crew on the plane was kind, accommodating, and polite. Free alcoholic drinks helped with the long list of negatives aspects of the flight."
缺點： "Every flight was 30+ minutes late. Crew members at the gate were consistently on their phones and delayed service substantially. Not only am I incredibly frustrated that I could not bring my laptop onboard to do work, but the fact I wasn't told until right at boarding and it took extensive time to reclaim it makes Turkish airlines on par with Ryan Air for inconveniencing its customers. At baggage claim, the crew loaded our baggage on the incorrect track, making it take even longer to receive it. Seats and leg room are sub par. As someone who is 6'3, when the person in front of me put their seat back, I was forced to take a metal bar on the back of their seat to my knees (no matter the position). I will be recommending to both family and friends that they should avoid this airline at all costs."
優點： "We had a 13hr flight and it was a very stress free and relax experience!"
缺點： "my USB charger didn't work in both 13hr flights"
缺點： "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
優點： "As with the departure, everything was smooth for those who had no carry-on laptop"
缺點： "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
優點： "Good food and courteous service."
缺點： "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
優點： "The flight itself was great and the crew was wonderful"
缺點： "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
優點： "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
缺點： "the 2 hour flight delay on tarmac."
優點： "Flights attendants were really nice, USB ports on all seats, great selection of free movies and other entertainment, very good vegetarian food."
缺點： "Boarding took a long time in Istanbul and could have been handled better. A second inspection was setup At the gate to checks passports, inspect carry-on bags for laptops and iPads, and a pat-down. we were late taking off, the plane was really full, and the cushions on the seats were off a bit. Seems like the plane was cleaned quickly and not put back together carefully."
優點： "Good entertainment system and overall crew"
缺點： "The flight was over booked and got delayed due to issues around seating. The team on the ground in the additional security check knew no English and it was ceothic."
優點： "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
優點： "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
缺點： "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."
優點： "Everything was great! Flight iand boarding was on time and the service provided by crew was simply the best. I enjoyed the entire flight."
優點： "The seats had a decent amount of leg room."
缺點： "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
優點： "Worst customer service ever."
缺點： "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
優點： "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
缺點： "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."
優點： "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
缺點： "Really nothing."
優點： "The space between the seats in Business Class is phenomenal - most space i can recall in Business Class. The lay flat feature of the seat is also great."
缺點： "They put some spice, don't know which one, in almost all the meat dishes and unfortunately I don't like the spice. The mushroom, potato omelette was an egg omelette laying on top of canned mushrooms and a potato cake laying on the side. This is not a potato, mushroom omelette by American standards. The amounts of food are phenomenal and I couldn't eat all they offered."
優點： "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
優點： "Great service. On time. Friendly personnel."
優點： "The entire trip was very good when though it was very long due to the stop over in turkey. The flight was very good ( business class). Service and food was outstanding. The seats were good. Laying down was still a bit tight due to the armrests remaining in the same position. The crew was extremely nice and always helpful. The Turkish Air lounge on Istanbul is great and makes the united lounge in SFO look like a soup kitchen. I would fly Turkish air again."
優點： "My husband and I had a very average experience overall. From boarding to inflight customer service."
缺點： "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
優點： "Food was tasty. See other notes about dessert."
缺點： "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
優點： "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
缺點： "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
優點： "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
缺點： "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
缺點： "The seats were so small for such a long flight. I realize that's the case with alll planes, but I was suffering. Everything else was great. The people, the entertainment, everything."
優點： "My wife and I try to travel internationally 2 or 3 times a week to various parts of the world. International airlines tend to be better than the US-based ones, and Turkish Airlines was no exception. We flew from SFO -> IST in March 2016 and they were really milking the fact that they're in the new Batman vs Superman movie with ads on the in-flight magazines, a fancy bat-shaped trifold menu, on-board amenity bag, and even showed trailer after the safety video. At Istanbul, we saw another plane that was completely wrapped with the Batman vs Superman logo. Haha The service was very good, food was good (they even had the chefs greet people as they got on and off the plane), and they had a great selection of movies/entertainment. Despite all the hours I have flown, I'm not good with sleeping in economy seats and while the seats are good, I still can't sleep in these. I'm about 5'-10", average build, and didn't have a problem with legroom or seat width. I like that they also give out this little amenity bag with fluffy slippers, earplugs, lip balm, and I forget what else. It's embroidered with a Batman vs Superman logo on it. Not bad! Earbuds are also free, but I don't know the quality because I used my own. After taking off, they'll serve a meal, pass out drinks (fresh lemonade is only available when originating from Turkey), and then dim the lights and leave you alone. A couple hours before landing, they'll pass out drinks and and another meal. I didn't try, but you can request a cheese sandwich and drinks any time. The only difference with this airline is that everywhere else, the flight attendants will ask people to right up their seats during meals. They don't here and you have to ask the person in front to please sit up so their seat isn't all in your face. Turkey actually has a city called Batman (near the Syrian border), and some ruins called Metropolis (near Izmir). No, Turkish Airlines doesn't actually fly there so their ad copy is a little wrong. We didn't get a chance to visit either of these places, but it would've been cool to check them out."
缺點： "Not anything to do with Turkish Airlines, but being based in Istanbul, the International airport (Ataturk) is still under construction. I don't know which flights used the jetway, but all the flights we took from there (international and domestic) required boarding a bus between the plane and the gate."
優點： "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
優點： "The touch screens and little care packages we got once we were on the plane were great. The food was really good, too, but they ran out of one dinner option before it got to half the plane."
缺點： "The entry to the plane in Istanbul was complicated--double checking at the gate for security and then also the boarding entry. The lines were crowded and disorganized and began late. After we were on the runway, we actually turned around and went back to the gate to let one sick passenger off. the flight attendants went up and down the aisles multiple times opening bins and asking people if the luggage was theirs or not before we could leave the gate again. It was really disorganized and bizarre. The flight itself was fine. The flight attendants weren't overly friendly, and they were missing during longer stretches, leaving passengers to find refreshments on their own. Beyond that, things were thankfully uneventful."
優點： "The crew and food were good"
缺點： "Connection in Istanbul is bad. Lines were long and not orderly. Bad experience overall. Flight out of Istanbul was late. The reading light did not work. The crew was very nice and service was good. Again, luggage did not arrive. This time 2 out of 2 pieces. One piece arrived a day later the second took more than 48 h."
缺點： "They cancelled my seat because of overbooking but they can not explain why? I was able to change my ticket two days later. Unexperienced staff, such a caos at the thy counters."
缺點： "Seats 24a/b were next to exit door. Airplane is pumping out cold air literally right next to your feet. Crew was not willing to change temperature. Was not willing to offer comparable seats somewhere else in the plane despite having space. So, we were cold despite layers of blankets throughout the 13 hours of flight."
優點： "Great personal entertainment system and good food. Nice travel pouch handed to passengers. Wine availability. Nice crew."
缺點： "We were left waiting in a gate cramped without enough seats then we were asked to board a bus to take us to the plane which also took a while. I feel bad for the elderly and disabled that had to go up and down the stairs."
優點： "Everything abroad was great, service, food, entertainment ..."
缺點： "The airport organization is abysmal.the organization of security is useless. They only accept checking 3 hrs before departure. Why on this good earth wouldn't they let people shop in the transit area is beyond me !"
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