優點： "The entertainment"
缺點： "The boarding"
優點： "Crew was excellent, seats are never excellent"
優點： "The cabin was to warm"
缺點： "The cabin was to warm"
優點： "The crew made the whole experience fantastic."
缺點： "I loved all of it"
優點： "Crew was awesome"
缺點： "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
優點： "I love ice cream and chocolate"
缺點： "Healthy vegetarian meal choice"
缺點： "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
缺點： "My 'window' seat had no window! Feeling was claustrophobic"
缺點： "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
缺點： "Great flight. On time and friendly staff."
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
缺點： "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
優點： "Inflight crew"
缺點： "The crew member that handled my stroller roughly and tore a hole in the canvas. The canvas was also black with grime from the bottom of the plane it appears. The stroller canvas was expensive and brand new."
缺點： "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
優點： "No delay and friendly crew!"
缺點： "Not much leg room and the coffee was horrific."
優點： "Left on time. There were plenty of seats available"
缺點： "It was a bit cold. Bring a sweater"
優點： "Excellent very good"
缺點： "Good service excellent"
優點： "How nice and gentle they were."
缺點： "Long waiting lines."
優點： "The crew was nice. The cabin very clean. Flight very comfortable"
缺點： "The landing was a little rough"
缺點： "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
優點： "nice people"
缺點： "need more food and drinks"
優點： "Not much to like."
缺點： "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
優點： "Nothing..there was literally nothing that I liked about this flight. The gate clerks were helpful."
缺點： "Sooooo many things......there was NO PILOT!!!! Delta knew this 30 minutes before my flight landed and yet Delta did not post or communicate that the flight was going to be delayed and then ultimately cancelled because there was NO PILOT. Of course when they scheduled the flight for the following day not only did they not have a full crew, they had NO PLANE. On the whole, it was pretty terrible."
優點： "Staff are nice, and helpful"
缺點： "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
優點： "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
缺點： "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
優點： "Entertainment (your own device) and crew were great"
缺點： "The plane needs to be re-furbished or simply retired. Seats were broken, no screens on seat back for entertainment was disappointing"
優點： "On time. Most important"
優點： "Cabin service was coffee or water. Short flight tome of 45 minuted."
缺點： "Only offered cookies...would have liked nuts."
優點： "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
缺點： "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
優點： "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
缺點： "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
優點： "The entertainment system had a wide selection of good movies to watch."
缺點： "The seat was busted and could barely recline at all."
缺點： "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
優點： "Nothing to like about this leg"
缺點： "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"
缺點： "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
優點： "Got Home !"
缺點： "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
優點： "Short flight time"
缺點： "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
優點： "Great entertainment, good food, nice staff."
缺點： "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Friendly staff"
缺點： "Confusing and chaotic boarding procedure"
優點： "Excellent service and on-time"
缺點： "Baggage charge"
缺點： "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
優點： "Non stop flight. Excellent departure time."
缺點： "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
缺點： "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"
優點： "The leg room was really great!"
缺點： "Difficult finding room in over head bin for carry on bags."
優點： "Crew was awesome...love AA crew! Always and this time superb!"
缺點： "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
優點： "On time, main cabin extra was great, crew was nice, entertainment was great."
缺點： "No criticism"
缺點： "Original flight came in 1.5 hrs late. Missed connection, then sat on the tarmac for 2 hrs before taking off because the pilot was late."
優點： "Crew was nice, entertainment was good"
缺點： "Food was mediocre"
優點： "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
缺點： "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
缺點： "Delayed flight. Seat didn't recline."
優點： "Once boarding, we didn’t wait long for take off."
缺點： "Being on time."
優點： "Nothing. It was a miserable 2+ hrs."
缺點： "Work harder at making flying more comfortable for travelers without breaking the bank."
優點： "Quick turnaround from incoming flight. Crew was friendly and efficient"
缺點： "Flight was delayed over 3 hours."
缺點： "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
缺點： "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
缺點： "My luggage was delayed. I received it the day after"
優點： "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
缺點： "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
優點： "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
缺點： "Better seat options and more comfortable seats"
優點： "Nothing, we had to deplane."
缺點： "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
優點： "The crew was very nice and friendly"
缺點： "There was a technical difficulty with the plane, which made a short delay in our flight."
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Very poor communication with multiple delays. Boarding was 2 hours late, and yet flight was still showing as on time. Then when finally boarded, sat at the gate much longer due to no push back crew. Sloppy and disrespectful of peoles time!"
優點： "Flight was great!"
缺點： "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
缺點： "Noting all was great"
優點： "The entertainment choices were very good. It made traveling with children easier."
缺點： "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
優點： "We finally got to Aberdeen"
缺點： "Departure times were changed, plane had mechanical problems flight delayed almost 4 hours, we missed our connection. The American Airline was closed. We called 3 times totaling over an hour to get a flight the next morning. We had to book and pay for our lodging & dinner (2 rooms for 6 people) A nightmare of a trip!!!"
優點： "everything but the cabin temperature. it was very hot and uncomfortable."
缺點： "Too warm in the cabin."
優點： "Can’t say anything good"
缺點： "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
優點： "None of the experience was pleasant"
缺點： "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
優點： "The friendly and attentive flight staff."
缺點： "No being able to book seats easily and having to phone in for this"
缺點： "American changed our seats at the last minute, placing us in much worse locations than we had booked, and splitting my partner and I apart. We are platinum members, but that didn’t seem to help us in any way."
優點： "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
缺點： "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
優點： "Mostly everyrhing"
缺點： "Food was so so"
優點： "Flight was on time."
缺點： "Awful, dirty, tiny plane with no amenities."
優點： "Boarding was fast!"
缺點： "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
缺點： "We thought we were going to be flying on British Airways American Airways."
優點： "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
優點： "the clerk at the boarding desk was kind"
優點： "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
缺點： "All was good."
缺點： "Don't have tv in seats hard to watching one tv"
優點： "Comodidad en el avión"
缺點： "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
優點： "Inflight movies"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The food and the crew"
缺點： "Entertainment system, it is outdated"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Amabilidad de la tripulacion"
缺點： "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight was canceled due to United's mismanagement of crews."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Clean, comfortable and on time."
缺點： "No screens in the seats. Food options are the usual limited fair"
缺點： "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
優點： "Comfortable seats with screens"
缺點： "Mediocre snack"
缺點： "I didn't get to get on the flight."
缺點： "Slow boarding, no food no drinks, no tv."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
優點： "The pilot"
缺點： "Everything else"
優點： "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
優點： "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
缺點： "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
優點： "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
缺點： "The airline gave all the passengers access to the movies and television channels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "My luggage didn't make connnection."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "So they lost my bag but where super helpful and nice!"
優點： "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
缺點： "Coffee and cookies. Moscow mule"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Snack offering was caramely sugar cookie"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I was allowed to get off the aircraft to collect a bag I left behind"
優點： "Attendants were amazing"
缺點： "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
優點： "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
優點： "Nice and comfy seats, good service on plane, fast boarding"
缺點： "No good food and the entertainment was not the beat"
優點： "Just the crew"
缺點： "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"