長榮航空, STARLUX Airlines和中華航空已經豁免了飛往吉隆坡的機票更改或取消手續費。請在他們的預訂網站上確認相關條款與政策。
優點： "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
缺點： "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
優點： "Superior standard"
優點： "The help desk employees who helped me rebook my flight."
缺點： "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
優點： "Great crew and cabin!"
缺點： "Meals were just ok"
優點： "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
缺點： "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "Generally good Flight was operated by Silk Air"
缺點： "Entertainment score is not meaningful because of the short flight time."
優點： "See above"
缺點： "See above"
缺點： "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
優點： "They were polite."
缺點： "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
優點： "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
優點： "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
缺點： "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
優點： "It’s worth it to pay a bit more for the extra legroom seats."
優點： "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
缺點： "Reclining seats tend to make me caustaphonic with the limited space"
缺點： "Delayed 2 hours behind schedule"
優點： "Excellent flight experience"
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
缺點： "Some staff not courteous which surprised me"
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
缺點： "Food not hood"
缺點： "The seats and there is not much leg room"
缺點： "Stewardesses were a bit rude"
優點： "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
缺點： "Nothing to mention, all was good"
優點： "Excellent service & comfort"
優點： "smooth service with refreshments"
缺點： "No working seat audio"
優點： "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
優點： "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
優點： "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
優點： "SQ always has top quality service and that came through today."
優點： "Hard to find lounge for bclass users"
優點： "the flight time was quick , by the time you took off you practically were preparing for landing"
缺點： "nothing disappointing"
優點： "Main Entree hot"
缺點： "Cold bread; dessert similar sweetened gak"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Friendliness of crew"
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "Friendly staff, excellent customer service, great food"
優點： "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
優點： "everything great, every time again"
缺點： "Cabin too hot"
優點： "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
優點： "Thank you flight itself was v good but not check in"
缺點： "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
優點： "Friendly and approachable cabin crew."
缺點： "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
優點： "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
優點： "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
缺點： "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
優點： "Since it was over booked, my seat was upgraded to business class."
優點： "Time management"
缺點： "More information about the terminals"
優點： "not any games to play on the behind seat screen, it helps to pass the time..."
缺點： "The food was just ok,,,,could have been better.."
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Great Flight Crew very Pleasant"
缺點： "It was a small plane but comfortable and comfortable flight"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
優點： "the airline I've heard is habitualy late. It was on this flight."
缺點： "Food was barely passable and coffee tasted like toasted wood."
缺點： "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
缺點： "The business seat was very uncomfortable"
優點： "The experience was only okcustomer"
缺點： "Customer service needs to be improved and also online checkin (date option)."
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "plane and crew"
缺點： "mla airport is at its worse"
優點： "Food voucher nice"
缺點： "Delay last min gate change when they knew earlier Boarding not orderly"
優點： "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
缺點： "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"
優點： "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
缺點： "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
優點： "Stewards service."
優點： "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
優點： "Boarding was quick and efficient."
缺點： "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."
優點： "Take off and landing on time."
缺點： "Very cramped...par for the course."
優點： "Landing was perfect"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
缺點： "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
優點： "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "Food was warmed to my liking. Crew were professional - but a bit too rigid. I was seated with a guy that was coughing all the entire 16 hours flight and I requested to be seated somewhere else but attendant simply said they can't do anything. I asked if they can ask someone a bit younger and fit to change seat with me but crew never got back to me. In fairness, they said they'll try."
缺點： "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
優點： "On Time. Courteous crew, great service"
缺點： "Comfortable seats, good food, decent wines, inexpensive tickets"
缺點： "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
缺點： "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."
優點： "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "The ipad loaded with movies and magazines"
缺點： "The food needs improvement"
優點： "On time! Good for Manila"
缺點： "PAL app didn't work. Put in screens!!"
優點： "Liked the smooth flight"
缺點： "Took too long at check in"
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "No explanation just a four hour delay"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Crew, food n legroom"
缺點： "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點： "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
缺點： "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
缺點： "food, though i liked breakfast (dim sum and fruits including guava)"
優點： "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
缺點： "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
優點： "Great crews, food was okay, overall pretty good. Definitely will travel again"
缺點： "Choice of entertainment and food could be been better."
缺點： "good food ,"
優點： "Food was okay"
缺點： "Media system had to be fixed"
缺點： "They should have more blankets"
優點： "Never flew with China Southern before. Really excellent service."
缺點： "Need sweeteners for beverages besides sugar."
優點： "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
缺點： "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
優點： "In general, the service is OK, but not outstanding. Try to do better!"
缺點： "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
缺點： "Darkening of the windows so early. Beautiful views were missed."
優點： "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
缺點： "Food choices wasn’t the best."
優點： "Smooth flight."
缺點： "Food wasn't very good."
優點： "We were a day late in arriving due to lack of assistance by China Southern to get us on our originally scheduled flight"
缺點： "The seatbacks lacked any padding. It was like leaning against a board for several hours."
優點： "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
缺點： "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
缺點： "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."
優點： "Fav in crew inattentive/ and reluctant to enforce any airline guidelines"
優點： "Nothing much"
缺點： "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
缺點： "baggage didn't make it; will be delivered in 2 days"
缺點： "They left one of my bags in China. I need it"
缺點： "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."
優點： "Crew super helpful"
缺點： "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."
優點： "Good staff"
優點： "Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!"
缺點： "No entertainment which it is normal since the price is so cheap."
缺點： "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
優點： "The plane eventually did arrive"
缺點： "The plane was two hours late so we arrived at 2:30 am"
缺點： "My flight was cancelled unbeknownst to me until I arrived to check in. Both the airline and the booking agency were denying who's fault it was. After 3 hours, I was finally out on another flight with Air China that I almost missed because they took so long to help me!"
缺點： "flight left 30 mins late and they lost my luggage."
優點： "Comfy seats, really nice and friendly staff, and great selection of movies."
缺點： "Flight was delayed, but I know that's not necessarily their fault."
優點： "Really great service."
缺點： "Old plane."
優點： "Crew was friendly and helpful at all times."
缺點： "only 1 movie plays on all screens, no choices or options."
缺點： "Guangzhou airport is confusing so it took me a while to find the international transfer flight. But there are signs in English everywhere so eventually I figured it out. China requires a transit visa but easy to get, make sure you bring a pen."
優點： "everything else"
缺點： "flight was delayed"
優點： "The flight to Amsterdam to China"
缺點： "They didn't attend much"
優點： "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
缺點： "Nothing, they were amazing."
優點： "Food (chicken and rice) was slightly better. Quiet ride"
缺點： "Soap in the restroom ?"
優點： "I liked the extra leg room that I received with the upgraded seat due to my Skymiles affiliation. The crew far exceeded any American airliner. Food was good. Wasn't my favorite but it was a good meal considering what you would receive on other Airliners."
缺點： "My entertainment earphones jack was broken leaving me to play around with the earphone to get them to hear the audio of the entertainment that I was watching...until I moved my arm at which time I had to star the playing process all over again."
優點： "The flights services person in charge is so goods."
缺點： "Flight delayed for 2 hours My luggage did not arrive with me. Came 10hrs after"
優點： "more room for leg compared with some of other airline"
優點： "Enjoyed pork curry with rice"
缺點： "No comments"
缺點： "The seat was not comfy, crew was rude and impolite, the food cart hitting my leg white I was sleeping."
優點： "The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good.smooth flight."
缺點： "I was hoping for more frills being in business class. But at least it was better than any other U.S. American flight carriers on business class."
優點： "The only thing that I like was the yogurt they gave us for the meal."
缺點： "First they cancel my flight but they didn't send me an email neither call me to my chinese phone number so I got to the airport and I realized that my flight was cancelled. When I was in the airport they didn't give any answers and they changed my flight two times. The staff doesn't really speak english and most of them are really rude."
缺點： "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
缺點： "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"
優點： "Staff efficient"
缺點： "Abit slow at check in with queues"
優點： "Staff was very helpful; lacked a bit in their communication skills in English but they were trying their best."
優點： "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
缺點： "Could not find anything to dislike."
優點： "Comfort & punctuality"
優點： "No thank"
缺點： "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
缺點： "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "The seat was very nice position."
優點： "The people at the check-in desk."
缺點： "A light snack and drinks would have been good. Even just water."
優點： "Smooth process all the way from check in to seating to disembarkation"
缺點： "It will be nice if there’s choice for vegetarian meal"
缺點： "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
優點： "The airline better than the budget ariline"
缺點： "The agency that booked through not so cooperative and complicated"
缺點： "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
優點： "Pleasant steward"
缺點： "Delayed and waste time at Jakarta airport"
缺點： "No onboard entertainment"
缺點： "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
優點： "Nice thick comfortable blankets. Delicious food."
缺點： "Fight was delayed"
缺點： "Quick transfer"
缺點： "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
優點： "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
優點： "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
缺點： "Incorrect information of boarding gate."
優點： "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
缺點： "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
缺點： "Worst food ever."
缺點： "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
缺點： "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
優點： "On time takeoff, landed early....everything was smooth"
優點： "Satay, flatbed."
缺點： "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
優點： "The flights were on time :)."
優點： "Fast boarding"
缺點： "Forced to check a carry-on used all over the world for years. Then they lose it"
缺點： "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
優點： "Everything flowed smoothly."
缺點： "It would have been nice to have inflight entertainment within our seatbacks."
優點： "The entertainment, seat spacing"
缺點： "The gate"
缺點： "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
優點： "Good on the plane and in the business class lounge was excellent"
優點： "Efficient and quick to load the plane and then take off."
優點： "Efficient check in"
優點： "Just fly."
優點： "The staff is great"
缺點： "We had to wait very long for take off"
缺點： "No food, No entertainment"
優點： "The crews are friendly."
缺點： "Foods was not good for my standard. Below average."
優點： "On time departure system works"
缺點： "Two people on the same PNR, but seated six rows apart. Say what?"
優點： "spacious seat at row 5"
缺點： "The fish is merely edible. No IFE available."
優點： "On Time"
缺點： "No newspapers"
優點： "I love the vegan food that they provide me."
優點： "The crew are amazing"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
缺點： "Hope to keep departure on time !!!!!!"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
缺點： "Delayed / diverted - no communications whatsoever"
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
缺點： "Better movies , better vegan food"
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "No real problems"
缺點： "Nothing significant"
優點： "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點： "Short flight; so there was no real in-flight entertainment. That's really alright though."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
優點： "food and service"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
優點： "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點： "The number of take offs equaled the number of landings :)"
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "Staff was friendly"
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew, comfort, food, entertainment."
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
缺點： "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
缺點： "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"
缺點： "Was just a bit warm"
優點： "Comfortable and friendly"
缺點： "No problems"
優點： "Boarded early."
缺點： "Smaller plane so not much room to move around. No individual entertainment system."
豁免更改費用。 搜尋到 吉隆坡的彈性機票