優點： "Food, comfortable, choice of entertainment"
優點： "The seat soace is sufficient enough"
缺點： "Pork contain food is served but the crew didn't explain it when giving it away."
優點： "Everything! They do a great job on long haul flights. If only US carriers could do half as good!"
優點： "Seats are comfortable and convenient Food was delicious"
缺點： "No bad things to say"
缺點： "Not enough legroom."
優點： "I liked everything asked above."
缺點： "I hated the closeness of the seating. The seating was extremely claustrophobic."
優點： "Comfortable and great food and snacks."
缺點： "The next fight (different plane and route) was not as good."
優點： "Everything was truly excellent!"
優點： "Service was excellent!"
優點： "From the more meant you are greeted at the check-in counter to the moment you disembark, Japan Airlines takes care of its customer irregardless of where you are seated in the plane."
優點： "Great crew, comfort and modern plane."
缺點： "Food was not good"
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "No additional comment"
優點： "I had a nice exit row seat so that was nice"
缺點： "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Flight attendants are so courteous and professional!"
缺點： "Great flight!"
缺點： "Air on the plane was stuffy"
優點： "Pretty much everything"
優點： "The service are great!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "nice flight."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "Excellent customer service"
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
缺點： "Great airline great service. Haihly recommended"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Very clean and polite flight crew."
缺點： "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
優點： "comfort flight."
缺點： "skipped snack service."
缺點： "Seat room was too small, couldn't comfortably fit in seat"
優點： "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day. Wifi would have been great if available."
優點： "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day....would have been great if wifi was available"
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
缺點： "Delayed flight"
優點： "The food was very delicious on this trip. I had the seafood dish. Very tasty."
缺點： "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
優點： "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
缺點： "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
優點： "some area the A/C does not work"
優點： "Air conditioning low and uncomfortable"
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
優點： "great flight attendants"
缺點： "Clean, great services, and good food"
優點： "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點： "Seat was hard."
優點： "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"
優點： "extra leg room was great"
優點： "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
優點： "Good more choices"
缺點： "Transit in Korea make shorter hour"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Fare was cheap w/ beuatiful service from korean airlines"
優點： "Timely and professional services,well polite and corteous staff"
優點： "timely services of the flight attendants,politeness as well"
優點： "Staff very helpful in every way."
優點： "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
優點： "On time takeoff and arrival"
缺點： "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "The service of overall the price"
優點： "Over all customer service."
優點： "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
缺點： "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "service, food and great staff"
缺點： "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
優點： "Service counter check in was very helpful"
優點： "Staff, food, flight.. everything was great."
優點： "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
缺點： "The food needs to be improved."
優點： "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "They're live up to their on time promise."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "The time of the flight"
優點： "Seat need more cushion. 17 hr of seating on a hard seat is painful."
缺點： "The seat"
優點： "Always great service and they really are quite accommodating."
缺點： "Delay out of Seattle made us miss our connection in Seoul, so had a day layover, but Korean Air was very accommodating with hotel and meals. Perhaps such short turn overs should not be the way to go for connecting flights or perhaps hold connecting flights for a few minutes -- missed by 5 minutes arrival, but would never have made it through transfer and gate connection without super help by staff and more time. KA did their best -- just wasn't prepared to stayover in Seoul."
優點： "knee room, service and boarding were excellent"
缺點： "my wife had problems getting food she seemed unable to get food that was both dairy and gluten free."
缺點： "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
優點： "Good movie selection Very comfortable Friendly crew Overall pretty good"
缺點： "Food wasn't that good"
優點： "Enough space even in economy class for tall people"
缺點： "Food may be more tastful"
優點： "[I actually ended up flying Seoul to JFK, not Atlanta] Economy seating was comfortable and roomy compared to other airline I've flown with on transpacific routes in the past. The food was surprisingly good, and the crew and ground staff all delivered outstanding service in a friendly manner."
缺點： "The movie and music selection was quite limited...."
優點： "Crews were great. They worked fast and helpful."
優點： "Crew was amazing"
缺點： "The boarding"
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
優點： "The food and staff were great."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
缺點： "late again and hot in the cabin. sat on the runway for a while again"
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
缺點： "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
優點： "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Great customer service and very kind staff!"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
缺點： "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
優點： "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點： "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "On time, comfort, good food, good deal"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
缺點： "i asked a crew for a drink.. and they refused."
優點： "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
缺點： "Space of the seat are too tiny also a place to have some food"
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."
缺點： "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
優點： "Very quiet. Plane very clean"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
缺點： "Wish it was easier to book gluten free meal"
優點： "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
缺點： "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
優點： "They were polite."
缺點： "I asked for a pen and the crew lied about not having one. The tray table was covered in crumbs as was the back of the seat in front of me."
優點： "Food was good. The crew were very friendly and smile all the time :)"
缺點： "I couldn't check in online myself and choose my own seat. There was no leg rest."
優點： "The crew is offering drinks every 2 hour or so. Which helped for a long flight."
缺點： "The food. No vegetarian option. A bit salty."
優點： "Friendly attendants, cozy seats, lots of food, everything is satisfying."
缺點： "The only cons is food: it tastes plain and boring. The entertainment content is a bit too out of date, which is not a very big deal to me."
優點： "Smiles of lovely crewmembers"
優點： "food is great and service is excellent"
缺點： "entertainment is not as good"
優點： "Short layover time at Narita. That's pretty much it."
缺點： "13 hours with no personal entertainment system, mediocre and small food portions, no snacks being offered, rude/loud (for my "asian" expectations) attendants, outdated aircraft. I regret choosing this flight - NEVER AGAIN. I'll stick with true ANA flights, not operated by United."
缺點： "Connection flight from plane to the gate,seats need to be updated"
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "I got upgraded to business class, only the fourth time in 60 years flying!"
優點： "Good service and timely departure"
缺點： "Ability to choose seats before trave and requested that during bookingl. During the check-in process no attempt was made accommodate my request."
優點： "Business class was money well spent."
缺點： "The boarding at the gate was a bit congested."
優點： "Got ticket for a good price."
優點： "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
優點： "The food was good and the staff were nice"
缺點： "The seats are very small and extremely discomfort for overseas flight"
優點： "Crew was very helpful!"
優點： "Low engine noise and vibrations. Temperatures were comfortable"
缺點： "Seat back stuck and wouldn't recline. 11 hours sitting upright not comfortable at all. Noisy children"
缺點： "Customer service"
優點： "Service, Media"
缺點： "Seat room, very tight."
優點： "Asked for emergency exit but was told to pay. Managed to change inside the plane."
缺點： "Turkish now joins the sad club of airlines that charges for better seats."
優點： "I was very impressed that I am already looking to travel again with the airline on my next travel!"
優點： "loads of room, great entertainment system, nice crew and the food was very good too."
優點： "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
優點： "Crew, food, beverages, and entertainment were very good."
缺點： "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
優點： "Good servies"
優點： "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
優點： "Food and good movies selection"
缺點： "Flight attendant actitud"
優點： "The crew in the flight is amazing! Very attentive"
缺點： "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
缺點： "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
優點： "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
缺點： "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
優點： "Efficient transfer aside.from long security process. Beautiful plane."
缺點： "Long security process. Limited leg room."
優點： "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
缺點： "As per the comments above"
缺點： "we arrived Erbil and returned back to Ghazi Antap ( Not Ataturk Airport) during a bad weather in Erbil. we remained seated more than 7 hours. Can you imagine that ?????"
優點： "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
缺點： "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
優點： "Nothing. Had to cancel didn't go"
缺點： "That they changed the flight schedule twice making it impossible to go."
優點： "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
優點： "The entertainment and food were excellent."
優點： "on time, fast boarding, food ok for distance, entertainment ok for distance"
缺點： "Crew not very motivated, almost rude; gate at end of airport in Istanbul, ear plugs are bad"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "The flight itself was delayed, the boarding was a disaster waiting an hour in a closed off area with little air-conditioning and zero amenities, the plane uncomfortable and the entertainment system was a joke. To be honest I was surprised because I enjoy flying Turkish, it's an excellent airline with great service. This flight was a disaster"
優點： "I liked the crew"
缺點： "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
優點： "They had really friendly staff."
缺點： "The leg space between the chairs was really cramped."
優點： "The friendly atmosphere, and the choice of food and drink."
缺點： "Nothing was wrong"
優點： "All very nice"
缺點： "Boarding was unorganized."
優點： "One of best experiences flying. First rate and can't beat the price."
優點： "Attention, service, flight."
缺點： "hardly uses bridges when boarding. have to take shuttle an attendant only said 'oops' instead of an apology to me when she spilt some water on me accidentally. and they rarely look at you when saying goodbye while you unboard the plane you'd expect better even from a 'mediocre' airline"
優點： "We got put up in a hotel near the airport, but after waiting for 4 hours at the gate, then 4 hours to get our bags again and find new flights. The crew were still kind, though clearly stressed."
缺點： "The crew had no idea how to handle all the displaced people on our flights. We were standing in line and double checking that we were being taken care of until 2:30 AM for a flight that was supposed to have left at 6 PM."
優點： "Being on the flight was great. The plane was very nice, the food was great and the service was wonderful."
缺點： "If you want to change your flight they DO NOT work with you. You have to appear in person at the airport when this may be a huge inconvenience for you. Also, they do not speak very good English, so, it takes forever to get your message across. If you have any issues at all this could create a nightmare. They canceled our return flight and when I finally got a hold of someone they kept blaming it on me saying that I canceled the flight. You just can't understand them it's super frustrating."
缺點： "food has declined its quality. not clear how to get diet food for people with food allergies crew less diligent and attentive than in other turkish flights"
優點： "Flight duration"
缺點： "They ran out of chicken servings and more than 50 percent were pasta which was too greasy. They should know how many adults going to lahore would like to eat pasta. Tea and coffee was so so."
優點： "The crew on the plane was superb and service excellent"
缺點： "The ground personnel in Istanbul were rude and prevented us from boarding before the general boarding even through we were business class passengers. She made us wait till all economy passengers were boarded before permitting us to board the plane. When the business class passengers requested to know the reason she just said this the way she was going to do it. She yelled at the business class passengers for no valid reason. I have travelled business class and never been put to such humiliation!!"
優點： "The crew and food were good"
缺點： "Overall a bad experience both ways: Flight from TLV was cancelled. 48 h delay. Seats lost. Handling by both the ground crew in TLV and the Turkish Airlines customer service was poor. Plane in TLV parked in Terminal 1 but boarding was in terminal 3. A long bus ride was needed to reach plane. Connection in Istanbul is bad. Lines were long and not orderly. Bad experience overall. Flight out of Istanbul was late. The reading light did not work. The crew was very nice and service was good. Again, luggage did not arrive. This time 2 out of 2 pieces. One piece arrived a day later the second took more than 48 h."
優點： "Lots of cabin staff and they are pleasant. New plane with very good entertainment system and choices. Good food."
缺點： "Very full flight and an armrest hog sitting next to me. Not the airline's fault but that detracted from comfort and ability to sleep."
優點： "Good service and in-flight treatment"
缺點： "delayed departure with no announcements or explanations, chaotic boarding, mostly because of passengers who seem oblivious to the other passengers queuing behind them while they stowed their carry-ons--step out of the aisles, dingleberries!"
優點： "Food was tasty and hot. Service was very attentive. Movies were great. Flight was nice and smooth and on time."
缺點： "They didn't have everything on the menu. (Cheesecake)"
優點： "Food was great."
缺點： "Used buses to get back to terminal. Waited 10 minutes for bus to take off while group of passengers refused to get on bus."
優點： "Crew quite helpful"
缺點： "Entertainment only available through personal devices No food unless purchased Quite shaky ride due to weather Worst seat (in the back close to the restroom. Restrooms were smelly)"
優點： "Staff nice and efficient."
缺點： "No power outlets at the seats. Alaska Airlines have this and it is very important."
優點： "Fantastic service! Much obliged for everything!"
優點： "My attendants"
缺點： "No free food"
優點： "The crew was very friendly and courteous."
缺點： "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."
優點： "Small plane. Smooth. Loved it"
缺點： "space tight"
優點： "No issue and on time"
優點： "The staff was very nice."
缺點： "I purchased two tickets and we weren't given seats next to each other."
優點： "On time"
缺點： "Boarding takes too long"
優點： "The flight left on time and arrived early"
缺點： "The leg room was small. I'm an average height and that's not enough space for long legs."
缺點： "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew, smooth flight"
缺點： "No entertainment -not even TV- unless you pay."
優點： "Everything was pleasant."
優點： "Good service good snacks."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "On time , smooth flying, great service"
優點： "Comfort alerts to delays"
缺點： "Hate hate hate having to check carry on at the gate There is pkenty of room if enforce the carry on under the seat Do so It is unfair to make later groups pay for selfidhness"
優點： "I felt comfortable. Staff was great."
缺點： "The cracker and cheese box. The snack wasn't worth the money."
優點： "Everything was fine."
優點： "Got me a flight at last minute to get home."
缺點： "The overhead compartments rattled alot"
缺點： "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."
缺點： "The delay and lack of communication to customers."
優點： "The crew was excellent."
缺點： "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "On time."
缺點： "Everything. United made no apologies."
優點： "It was ok."
缺點： "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"
優點： "Staff excellent"
缺點： "Everything else, space restrictive"
優點： "I liked the boarding process. The staff were nice people too."
缺點： "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
優點： "Nothing out of the common."
缺點： "WiFi never worked. And again... Uncomfortable."
缺點： "Food selection awful"
優點： "Good service"
優點： "Was impressed w the new plane"
缺點： "Overhead storage a little small"
優點： "That's it was fast and organized"
優點： "Kayak e mails on gate changes and such"
缺點： "Delayed departure, changed gate."
優點： "I got there on time"
缺點： "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
缺點： "Take off delay due to catering"
優點： "TV service in plane was awesome feature"
缺點： "No snacks"
缺點： "Long delay before takeoff."
缺點： "It was hot on the plane and there was barely any air flow coming out of the little fans"
豁免更改費用。 搜尋到 吉爾伯特的彈性機票