缺點： "Baggage Claim"
缺點： "lost baggage to Kathmandu"
缺點： "I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Overall, the service is good."
缺點： "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
缺點： "I like this flight"
缺點： "Service is bad. Food if not good as well."
優點： "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
缺點： "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
缺點： "Very good and friendly"
優點： "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Excellent hospitality.Well managed & excellent customer service."
缺點： "Overall great service.I do not have any cons."
缺點： "Lost my luggage for ever"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "No comment"
缺點： "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "It was on time even thought there was a storm."
缺點： "Ok I really don't understand this. I'm from Guangzhou and CAN is home airport and China Southern Airline is pretty much my hometown airline. So basically CAN is their hub and they should have certain privileges at CAN. But every time I went to CAN to take a China Southern airline I had to take a shuttle to board the flight. Even for a huge flight like 787 you still have to take the shuttle to board. Can't they request a gate for big air crafts like this? And then the food is really bad. If you don't have to land in CAN, I would consider flying to HKG instead with Cathay Pacific."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "It was clean. Also the media selection"
缺點： "More food needed"
優點： "Shorter flight"
缺點： "Lost luggage arriving in Manila. Hard to contact to search luggage."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "I didn't take the flight."
缺點： "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
優點： "Staff and seats in business class"
缺點： "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
缺點： "flight left 30 mins late and they lost my luggage."
優點： "The plane was quite late arriving into our departure airport due to the often challenging weather in both Chongqing (mist and fog) and Guangzhou. However, we made up about half of the lost time. It's a short flight at just 1h 45m so not much to expect or complain about; worked out fine."
優點： "Smooth and uneventful trip"
缺點： "Too crowded. Seat size small and aisles narrow. Not enough bathrooms."
優點： "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
缺點： "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."
缺點： "The flight was delayed for 1.5 hours, so I arrived at JFK,NY at 6:20am, with my flight to Baltimore at 7:59am. I have to go through Customs, then claim my baggages which took a while to come, then recheck the baggages which at that time 7am I was told was already late, but eventually took them when I told them my flight was delayed. After that, I have to go to screening with a long, long, long line of people. I finished at 7:45am, now I have to go to my gate B55, so starting from B18, I was both running and walking fast, asked 2x a staff if there's a faster way, but was told I have to walk through it. I heard overhead paging 3x final calls for my flight. I eventually made it a few minutes before the door closed, but I was really catching my breath when I finally sat on the plane. I hope this won't be experienced by anyone else, as it wasn't a good experience!!!"
優點： "I ate food"
缺點： "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "Food is very bad. At dinner they only have one choice when coming to my row. Told us they are running out choice."
優點： "The business seat, the availability of Chinese food."
缺點： "Don't know how to serve a client. Not very responsive, don't give away menu, no wine list."
缺點： "Delayed flight"
優點： "Flight, cabin and ground crew was all great and friedly"
優點： "Plenty if food and courtesy from staff and passengers. Overall, it was a great flight."
缺點： "Didnt like being told to turn off electronics for the whole flight from Manila to China. It didnt make much sense especially when i saw Chinese citizens able to use their electronic equipment."
優點： "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
缺點： "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "Before boarding the plane we were loaded like cattle into these hot buses. For a good 15 minutes the bus did not move and got more and more crowded. Then when it did move the bus drive was making sharp turns and quick stops throwing people around in the but. It was extremely uncomfortable. When we landed in Guangzhou the same thing happened. There was only one bus for the entire plane - much too crowded. And the bus must ave been driving for over 10 minutes to get to the arrival gate. Then a 3rd time boarding the plane to Hanoi the same thing happened. Because of this I will never fly China Southern again. Also the food was terrible - soggy noodles with crumbs of beef. No taste."
缺點： "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
缺點： "Flight delayed 2 hours from original schedule"
優點： "On a ime"
缺點： "Poor food and no entertainment"
優點： "Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat."
缺點： "Completely satisfied"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
缺點： "there was 2 hours of delay and the crew didnt announce anything in english"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "No complaints."
優點： "Crew and equipment were excellent."
缺點： "Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Business class pod was excellent. Free WiFi"
缺點： "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Good food. Wine was excellent. Good service."
缺點： "There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight."
優點： "Excellent, fully reclinable seating in business class, along with superior service"
缺點： "Limited and relatively poor selection of movies and music on offer"
優點： "On time performance that is really not a given on any flight from PRC"
缺點： "Ear pieces given only after "reaching altitude. Movie choices censored - no blockbusters (Ma Ma Mia was featured as a new release). Food rather of lousy quality with rice and pork as well as thick noodles with some thick oyster sauce and five rather tiny shrimps. Cold bun and frozen chunk of butter to start on the salad (again some shrimps with glass noodles) and four tiny pieces of watermelon. Red wine served but no white. They were quickly running through the isles with duty free but no one knew what they were selling as no catalogue in seat pocket. Qualified as a good domestic flight - not really of international standard with dirty toilets after an hour of flight time"
缺點： "Very limited English speaking programs/movies"
缺點： "Food was not good. Everything else was just okay."
優點： "Put a water bottle in my seat for when a wake up."
缺點： "They got confused with my middle name and I had some trouble checking in."
優點： "I really like this stearage, its new, clean and the seats are just great. I especially like the large rest rooms!! Its the best of the business class seats to asia that i have found. I like the special courtesy bus for first and business passengers..nice touch"
缺點： "I still smell cigarette smoke from the pilots, i cant believe this is still tolerated?? Yuck!! I dont understand why they dont have champagne offered on the drink trays upon boarding..you havd to ask every time..ridiculously stingy?? Then it takes for ever to get it brought to your seat. The flight attendants all have bad breath..i have flown this route 3-4 times each year for three years now and everyone every time has bad breath??"
優點： "Food was just okay."
缺點： "The crew was hard to understand and they are a bit rude when asked again. None of them smiled. It was even hot on the plane. The seat was very uncomfortable."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
缺點： "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Very comfortable seats, several meals served."
缺點： "China eastern is the absolute worst airline I've ever flown. They constantly chnage your flight. Which causes people to miss connecting flights. There was a whole group of us that were hauled off to a hotel for the night which had the worst heat everrrr. It was freezing! We slept in several layers of clothes. It was their fault we missed our connections. Our flight coming home got delayed again. Crew is rude and rarely even smile. Their ability to help you or explain things is poor. The plane is beautiful and actually comfortable though and they do feed you. The food was not bad."
優點： "The price was amazing. You can’t beat rt from Chicago to Singapore for $630. Considering that’s what I paid, the flight was excellent. But overall and compared to other international flights, it was alright."
缺點： "The food wasn’t stellar (although, what airplane food is?), and my seat didn’t recline properly. That was really a pain, as it was a 14hr flight."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "The flight attendants were very attentive. Not super friendly, but polite. And they gave me a vegetarian meal, which I really appreciated"
缺點： "They were VERY street about no cell phones or laptops even though I was on airplane mode. Plus, they even advertised wifi for the flight. On a 12 hour flight, I was mildly annoyed."
優點： "The last leg of my return flight was nice and that feed was good"
缺點： "I had asked about a special meal and was told I could only order it at the check in booth at the airport. I had decided not to. Apparently it was set up anyway and I was served an awful dinner. The instant coffee and food on the first leg of my return flight was beyond human consumption"
缺點： "Personal attitude was very poor. Too cold on plane. Food smelled horrible. Operation of PA system on plane was left on for extended periods of time cutting off the movie. The plane didn’t have enough customs forms. Delayed. Too much to list."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "Staff was great, Restroom was clean"
缺點： "Food was sparse and only had Chinese food, no western options. Food menu on the screen was unavailable. Entertainment was weak."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Compared with airlines in the US, here you actually get food, even for a short flight"
優點： "Good value for trans-Pacific business class Adequate flat seats"
缺點： "Crew was mechanical Menus not available Unexplained take-off delay Food variety & quality inferior Inferior earphones No pajamas Weak amenities China Eastern is inferior to Hainan (Beijing-Chicago) and has a lot to learn from ANA or Cathay Pacific"
優點： "Shanghai to LA is a shorter flight than the other direction due to prevailing winds, so that is a plus. But it is still a long time on the plane."
缺點： "Food out of Shanghai is not as good as food out of LA."
缺點： "- at the time of booking could not select seats or make a meal request. SHANGHAI - ORL was not given any meal at all, because they had nothing vegetarian on plane. A crew member felt bad and offered me his "crew vegetable dish" and it had shrimp. So I could not eat that. On the way back I called vayama as their website was down and made my meal request over the phone. Requested vegan meal, was served something made with egg. Very disappointing"
缺點： "The food for the two leg of the flight is the same. The inflight screen showed the same gag show"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The food. The friendliness"
缺點： "Such a long flight. I needed to put my legs and feet up to decrease swelling and no place for that"
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Not much to like"
缺點： "Long, confusing boarding process. Always get bused to the airplane instead of direct walk way. Unfriendly attendants. The foods are terrible. Essentially no entertainment system. Just a boring mediocre airline that I will try my best to avoid in the future. By the way, transiting process in any Chinese airport is a nightmare."
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "The crew was pleasant enough."
缺點： "Our requested aisle seats got "lost in translation""
缺點： "The food was supposed to be indian vegetarian. The food was almost boiled vegetables with rice. Horrible food. The lounge was equally worse. Food was empty and no one was bothered. On a flight taking off at 3 am and landing at 10.30 am they served dinner instead of breakfast. A typical Chinese government job."
豁免更改費用。 搜尋到 合肥的彈性機票