優點： "The crew was excellent, respectful and helpful."
缺點： "Boarding by bus is poor"
優點： "Plane was super clean and comfortable. A long flight but we'll cared for by host."
優點： "The crew was friendly"
缺點： "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
優點： "Crew , amenities and food"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
缺點： "Security screening very slow"
優點： "Singapore airlines never disappoints"
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Everything was fine."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "check in went smoothly. helper was friendly and helpful."
優點： "The Staff was very friendly."
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
優點： "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
缺點： "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "Classy cabin staff"
優點： "Comfort Great book the cook meal choices Restful Attentive service"
缺點： "What’s there not to like about SQ"
優點： "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
缺點： "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
優點： "Crew was nice"
缺點： "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
優點： "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
缺點： "Hope that there were more time to order and enjoy beverages."
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
缺點： "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
優點： "Nothing specific"
缺點： "No real dramas"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "I always felt attended to, great customer service, clean and best bang for your buck"
優點： "Attendants are always nice, flight is always smooth."
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
缺點： "Wifi cost 12 bucks and hour."
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "It is really nice to have a direct flight option to Singapore"
優點： "The flight experience was pretty great overall.."
缺點： "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
優點： "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
優點： "Great food and fantastic service"
缺點： "Needs more legroom"
優點： "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
缺點： "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
缺點： "delay for 2 hours without notice"
缺點： "Need more smiles and space"
缺點： "Your staff behavior at your counter at Hongkong airport. They did not bother to organize wheel chair which was requested on line. We had to board the fee flight without wheel chair."
缺點： "Was perfect"
缺點： "Fod no good"
缺點： "We were late, no TV screens, bad food and I can go on and on"
優點： "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
缺點： "Crew could have been more pleasant"
優點： "very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible."
優點： "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
缺點： "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
優點： "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
缺點： "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
缺點： "I am always having seating issues flaying on Turkush Air . MOs of my flight my seats are next to bathrooms. I asked to be moved. Luckily there was a seat available. This is just too many times. I wanted to get Turkish Air credit card. After my experience with last flight I am RE consider this. regards IHarel."
優點： "Friendly crew. Plane well maintained"
缺點： "Delay, poor boarding"
缺點： "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"
缺點： "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
優點： "Good food, good crew, free beer"
缺點： "Late by 20 minutes. Touchscreen is starting to go out."
優點： "Very nice"
優點： "The crew was nice I had good seats"
缺點： "The kosher food was bad"
缺點： "Staff was less than friendly and seats were not very comfortable in coach."
優點： "Treated very poorly no hotel stay in the airport for 24 hour"
優點： "Safety instructions with zach king were nice! The crew was helpful."
缺點： "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
優點： "Good seat comfort, good food, good entertainment"
缺點： "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"
優點： "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
缺點： "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."
缺點： "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
優點： "The food on flight."
缺點： "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
優點： "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
優點： "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
缺點： "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
優點： "The quality of their team"
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "See above"
優點： "The flight attendants were incredibly kind and attentive"
缺點： "Bathrooms were a mess. Badly need more cleaning throughout flight"
缺點： "The transfer at Istanbul airport was somewhat chaotic and disorganized."
優點： "On time. Friendly crew."
缺點： "Old plane. Boarding was not so nice."
缺點： "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"
優點： "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."
優點： "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
缺點： "The boarding can be better organized. It can be chaotic and disorganized."
優點： "Very comfortable seats and high quality staff."
缺點： "Boarding procedures, especially owing to TSA requirements. difficult."
優點： "Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order."
缺點： "Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request."
缺點： "I requested for a vegetarian meal both times and I was denied both times because they said they didn't prepare any vegetarian meals. The flight attendant was so rude about it. They also lost my baggage TWICE. Upon arrival in Tel-Aviv and upon return to Stuttgart."
優點： "It was spacious for being Economy."
缺點： "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
優點： "The staff deserves one star"
優點： "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
缺點： "Very good"
優點： "Great great great"
缺點： "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
缺點： "Staff on Istanbul airport is rude. They don't respond to people"
缺點： "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
優點： "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
缺點： "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "The screen of the entertainment programme is too busy to find things"
缺點： "We were told to go to the gate. However, there was no room for us there, another flight to San Francisco was leaving earlier and given precedence. So it was crowded, chaotic and we had to stand around unnecessarily, when we could have been drinking coffee or sitting comfortably elsewhere in the airport. On the flight they ran out of one of the meal choices and we just had to take or leave what they still had."
缺點： "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
優點： "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
優點： "Fast. Tasty food. Good movies. Great Service."
優點： "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
缺點： "Bigger seats the new ones are way to narrow"
優點： "Impressive service... amazing crew, very friendly and professional"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Just as I expected. And I made my last connection easily."
優點： "Slow service."
缺點： "Better communication!"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
缺點： "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
缺點： "Long haul flight made pleasant by KLM"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Crew was good"
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "kLM staff was great."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
缺點： "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
缺點： "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "In flight food was enjoyable"
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
優點： "quick and relaxed"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
缺點： "Nothing. This is filler text to meet the min. characters."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
優點： "leg room economy compared to KLM"
缺點： "full flight, no upgrade possible"
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"
優點： "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
缺點： "Food was not very good Tasteless and rubbery"
優點： "KLM food and service are great"
優點： "Overall, good flight"
優點： "Flight was delayed by over three hours."
優點： "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
優點： "Very friendly crew"
缺點： "In-flight system had some errors"
缺點： "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
缺點： "Thé qualité officielle the images"
缺點： "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
缺點： "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
優點： "Amazing crew and on time flight"
優點： "Staff were friendly and seats in business were super comfortable."
優點： "Crew was very friendly and seat in KQ is super comfortable in Business."
缺點： "There was no entertainment and the food could be better"
優點： "Food and wine. Entertainment."
缺點： "Sat closer to water closet. Maybe more air freshener in there."
優點： "In flight entertainment was great"
缺點： "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
缺點： "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
優點： "Air France has the best crews! They really go the extra mile."
缺點： "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
優點： "The airplane"
優點： "Everything! It was a wonderful experience."
缺點： "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
缺點： "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
缺點： "It was great trip thank you Air France"
優點： "Over all pretty good for price."
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
缺點： "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "Quiet! No noise-canceling earphones needed. Delicious food."
缺點： "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
優點： "If the flight would have leave in time we would receive our luggage in time"
優點： "Very good male crew member. Pilot genuinely apologetic for the delay."
缺點： "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
優點： "nice drink selection on board flights"
缺點： "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
優點： "I liked the crew, they were professional and tried their best"
缺點： "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
缺點： "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
缺點： "Flight cancelled because of weather"
優點： "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
缺點： "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
優點： "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
缺點： "See above and the food was disgusting"
優點： "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
優點： "The food, the service and everything else is fine, quite good."
缺點： "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
優點： "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
優點： "Nice food Right in time Police and customs formalities easy"
缺點： "Poor comfort in business class No entertainment at all"
優點： "Crew was welcoming"
缺點： "Space between the seats was too small."
優點： "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
缺點： "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
優點： "Crew was great."
缺點： "Food could be a bit better. White bread is unhealthy."
優點： "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
缺點： "TV was too slow."
優點： "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
缺點： "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
優點： "There was enough leg room"
缺點： "The food was not very nice and the aircraft was really cold."
優點： "Lovely crew, clean toilets"
缺點： "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
優點： "Food, drinks, and general service on board were all very nice"
缺點： "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
優點： "I like service of AF"
優點： "The crew was friendly."
缺點： "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
豁免更改費用。 搜尋到 斯圖加特的彈性機票