缺點： "Boarding took forever and flight was delayed"
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "Good service"
缺點： "I am satisfied with AA overall."
優點： "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
缺點： "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Spoke english"
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
缺點： "very poor communication of information"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
缺點： "angled flat seats."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "服務 電影 雪糕"
優點： "Fast and eady"
缺點： "Couldn't pick seating or check in online so I was separated from my husband"
優點： "Loved the food. Cabin attendants were very friendly, polite and helpful."
優點： "I would recommend to everyone JAL"
優點： "Really nice crew, the flight was great."
缺點： "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
優點： "I love everything from JAL"
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
優點： "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
缺點： "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Simply excellent !!!"
優點： "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點： "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
優點： "everything was perfect!!"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Staff- the ladies in flight were very friendly and courteous."
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
優點： "All was fine"
優點： "The most polite and attentative flight attendants and great food options."
優點： "Great vacation"
優點： "The service was excellent and the food was awesome as always!"
優點： "Amazing customer service, flight attendants could not be more welcoming."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
缺點： "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Food was good."
缺點： "Not enough soft drinks and ice has to be asked for."
優點： "Crews are always super well trained."
缺點： "Between continental flight need more movies, in my perspective"
缺點： "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
優點： "Crew was fantastic."
缺點： "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
優點： "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
缺點： "Seats could always be more comfortable."
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The music of kpop"
缺點： "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
優點： "Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie"
缺點： "Everything was good"
優點： "Food. Entertainment system."
缺點： "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
缺點： "Horrible delayed and no food offer or available even to purchase!"
優點： "쾌적하고 승무원 서비스는 좋음"
缺點： "식사가 맛과질이 떨어진다 정성이없이.."
優點： "Reliable, quick boarding, Incheon is a nice airport"
優點： "All. The best airline."
優點： "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
缺點： "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
優點： "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
優點： "The service was good"
缺點： "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
優點： "food selection & crew courtesy"
缺點： "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Everything went very smooth and easy! The ride was relaxing and went great!"
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
缺點： "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "Great services"
缺點： "The flight is too full"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Seat comfort, space, and service."
缺點： "Nothing was disliked on return flight"
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Service counter check in was very helpful"
優點： "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
缺點： "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
優點： "The time is not delayed"
優點： "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
缺點： "The service on the plane is outstanding"
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good Customer Service"
優點： "The flight was fairly full, so it felt crowded, but we were able to sleep. the flight attendants were great, as always."
缺點： "the close quarters in the night."
優點： "Excellent entertainment selections on the flight."
優點： "All american carriers shold learn from Korean air about the service."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "The staff is lovely, all four flights were on time, and the price was competitive. On each flight we were presented with pillows, headsets, a bottle of water, slippers and on one flight a packaged coffee bag! These items were all on our seats and it was a treat and so civilized!"
缺點： "The seats are so uncomfortable that I will probably never take Korean Air again. They are hard and uncompromising and made for creatures other than human beings. This is unfortunate as it is really the only complaint I have, yet, for a 10-14 hour flight, it is crucial to be able to sleep and have some measure of comfort in a very uncomfortable situation."
優點： "Overall korean airline is awesome."
缺點： "Should have better selection of food"
缺點： "Drink service"
缺點： "movie selection could have been better."
缺點： "The audio jack of the movie is not good It's on & off seems loose"
優點： "The crew was great!"
缺點： "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
優點： "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
缺點： "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
優點： "The flight crew was amazing! Very helpful and did everything they could to assist!"
缺點： "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
優點： "Happy to be home"
缺點： "Allow more time for check in"
優點： "Crew was very upbeat and helpful"
優點： "The flight timings and the arrival time"
缺點： "Person next to me overflowed into my seat…"
優點： "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
優點： "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
優點： "Delta in Orlando is awesome!"
優點： "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
優點： "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
優點： "Perfectly on time. Good food and very good friendly service!"
優點： "Direct flight from CDG to IND."
優點： "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
缺點： "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
優點： "Crew was good, plane was clean."
缺點： "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
優點： "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
優點： "Direct flight from Indy to CDG is great."
缺點： "Always delays in between transfers from Mexico City"
優點： "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
缺點： "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
優點： "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
缺點： "The cabin was very warm."
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
優點： "Love the TVs provided with recent movies and games"
缺點： "Security was a headache"
優點： "The comfort, space, quiet, snacks"
優點： "On time arrival"
優點： "Boarding was easy"
缺點： "Small seats with very little room and no ability to recline"
優點： "Updated plane. Had usb charging available!!"
優點： "staff was good, flight was not so good"
缺點： "Hated the storm we flew through, luggage came out of overheads....ugh"
優點： "Flights were on time and friendly attendants!"
缺點： "TSA Pre-check info not loaded on flight from LAX to PDX."
優點： "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
優點： "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
優點： "Boarding was efficient"
缺點： "My luggage didn't arrive with me"
優點： "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
優點： "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
缺點： "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
優點： "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
缺點： "Flight delayed"
缺點： "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
缺點： "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "Couldn't choose seats online and couldn't check in my wife online"
優點： "The plane wasn't ice cold, which was a nice change."
缺點： "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
優點： "Easy boarding, good wifi."
缺點： "Two hour mechanical delay, seemed like they waited forever for paperwork. Then rough weather, so bouncing all over. And on top of it, no peanuts."
優點： "Flight attendant was really funny!"
優點： "Smooth. We will definitely fly AA again."
優點： "Landed in one piece despite weather."
缺點： "WiFi was down"
缺點： "Why are seats so small?"
缺點： "Charlotte lost my bag and will not answer"
缺點： "The flight was late with no explanation. The incoming equipment was at the gate in time."
缺點： "All Excellent"
缺點： "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
缺點： "Plane was delayed 3 hours, then delayed 30 minutes more because a flight attendant went to the wrong terminal. AA offered food to us, but this was after I had purchased food from a restaurant in the terminal. Would have been nice to at least offer free WiFi on the flight."
優點： "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
缺點： "bags were a bit delayed in delivery to baggage claim."
優點： "Worst flight crew in business class ....super lazy"
優點： "Crew had great personalities"
缺點： "Late to leave and arrive"
優點： "Very cool touchscreen players on the back of each seat."
缺點： "The lights were on 90% of the flight...a night flight."
優點： "Good boarding and on time departure."
缺點： "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
優點： "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
優點： "Nothing, okay the movie"
缺點： "Flight attendant in back rude from start to end for no reason."
缺點： "see above."
優點： "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
缺點： "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
缺點： "There were no TVs for each passenger especially for a 3+ hour long flight which was disappointing."
優點： "Very nice crew. Thank you. I get to see my family."
缺點： "never made the flight. a day of misery thanks to poor communication within one world, AA rigidity, and chaotic long lines at FlightConnections, Heathrow."
優點： "The crew was very nice and helpful"
缺點： "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
缺點： "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
優點： "Leg room between seats"
缺點： "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
優點： "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
缺點： "We had some light turbulence but other than flight was great."
優點： "Power kept me working, big value to me"
優點： "Left on time Nice flight attendants Arrived early"
缺點： "Runway time in New York"
優點： "unAnnounced gate change"
缺點： "Running in airport"
缺點： "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
優點： "On time Friendly attendants Great service Mike in First Class was awesome"
缺點： "No complaints"
優點： "Boarding was very efficient"
缺點： "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
優點： "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
優點： "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
缺點： "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
優點： "I liked the ease of the gate for the airplane."
缺點： "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
優點： "Clean, quiet, nice staff"
缺點： "Was late"
缺點： "A little bumpy"
優點： "Great announcements by lead flight attendant."
優點： "Except for comments under what I didn't like. AA experience was O.K."
缺點： "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
優點： "Everything went smoothly"
優點： "The only thing I liked was how polite and helpful the staff was at the airport."
缺點： "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
缺點： "Sat on the ground for an hour."
優點： "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
缺點： "The flight was incredibly delayed."
缺點： "Flight was very late. Boarding was not good!"
優點： "I really like the crew on this flight, they were very polite and very friendly."
缺點： "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
優點： "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
優點： "No complaints. Love American!"
優點： "Trip was quick bags came quickly also and everyone very nice!!"
缺點： "Cost of everything in airports!! Ridiculous!!"
優點： "The crews not responsible for AAs garbage corporate policies, and were empathetic"
缺點： "No pilots, and mechanical issues."
優點： "The crew was excellent and the plane was new."
缺點： "The seats are entirely too close together. If I wanted to be crammed in uncomfortably close to the seat in front of me, I would have chosen a budget airline like Spirit. I am not a large person by any means in terms of height or weight, and I cannot imagine how anyone who is relatively tall could ever be comfortable on your airline. Will not likely book again."
缺點： "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
缺點： "E-175 is very comfortable"
優點： "Flight was fine. Just like any other."
缺點： "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
缺點： "Sits not suitable for long distance travel"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Staff is great and on time"
缺點： "It was Hot...AC was not really working"
優點： "Service was good"
缺點： "Delay of over 1-1/2"
優點： "Crew was very kind and apologetic for delay."
缺點： "Delayed 2 hours and forced to deboard when I can drive in 3 hours."
優點： "The flight attendants loaded the passengers on smoothly despite a mainly full flight. Service was impeccable and flight arrived early!"
優點： "The boardong process was well organized and we arrived earlier than expected."
缺點： "No complaints"
優點： "New plane, roomy, good free entertainment options."
缺點： "2 short a trip to serve food"
優點： "The ease of booking the flight and forgetting it until the day I left was awesome."
優點： "Fast and effective. On time and crew was nice and helpful."
缺點： "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The flight was delayed 7 times and by 6 hours"
優點： "Comfy plane, ease of connection"
缺點： "Nothing really"
缺點： "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
缺點： "Was ok"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "3 delays"
優點： "On this specific day, flight/s didn't go as planned starting with flight cancellation due to mechanical issues. However, I did eventually arrive."
缺點： "Flight was cancelled. Second flight overbooked and I was bumped. Put on connecting flight versus direct for third try at getting to destination. Almost bumped again. Finally arrived 10 hrs later."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "It was delayed n delayed again it's always a problem"
優點： "Easy buddy"
缺點： "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
優點： "Flight was fine."
缺點： "Didn't actually fly to Indianapolis due to missed connection, flew from LAX to SFO to ORD to IND. Two days to get home from Los Angeles."
缺點： "Cost too much."
優點： "It was ok"
缺點： "It was ok"
優點： "The flight was very delayed into Newark due to weather, but the service and updates were good."
優點： "Same as for first leg"
缺點： "Custermer service for United is terrible. Not impressed at all."
優點： "Wifi n t.v. sets"
優點： "Service on plane, on time"
缺點： "Staff at both Indianapolis and Denver airports were rude and unprofessional. We definitely got stuck in last available middle seats all in separate places on plane...I am guessing this is because we didn't book directly with United because I registered early for our flight."
優點： "i liked the fact that it was a short trip so i could make my way home from there."
優點： "Fine. Wish my earlier one wasn't so delayed."
缺點： "Same as the first one"
優點： "First time flying in many years. United Staff very helpful and were helpful when I had questions."
優點： "Nice specious plane but seat backs were concave and offered no support"
優點： "Ahead of schedule and pleasant"
豁免更改費用。 搜尋到 印第安納波利斯的彈性機票