There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
優點： "Amazing staff and service!"
缺點： "The seat covers looked worn and dirty. Needs an upgrade."
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
缺點： "I think the food in our flight was not that good.."
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
缺點： "Seat space could be wider for working"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
優點： "Great service and very very comfy"
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
優點： "Amazing service!"
優點： "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
缺點： "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
優點： "Not much"
缺點： "Not as good as they were once"
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "Excellent service. Good food. Very attentive and responsive flight crew."
缺點： "Space was too tight"
優點： "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
缺點： "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
優點： "friendly staff top Service top Inflight"
缺點： "old aircraft, no usb or power point charging. choice of 5 movies"
缺點： "All good"
優點： "The service, kind and pleasant."
優點： "smooth service with refreshments"
缺點： "No working seat audio"
優點： "Helpful crew. Full food service!"
優點： "everything is perfect"
缺點： "the food on Silk Air can be better"
缺點： "I reserved a window seat on this site but was given a middle row instead when I checked in."
優點： "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
優點： "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
缺點： "Sound quality of ear buds was not good. No issues if you travel with your own."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
缺點： "I didn't care much for the meals, but my husband loved them."
優點： "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
優點： "everything, excellent job"
缺點： "cramped uncomfortable seats freezing cold"
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "Everything is suport wonderful"
缺點： "Price. it's better"
優點： "Food was excellent, timely departure and arrival"
缺點： "Crew was not as friendly as I'm used to."
優點： "Everything on time."
缺點： "Nothing really bad one food on return flight not great but ok."
缺點： "Flight was delayed, but other than that, flight was great."
優點： "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
缺點： "There is nothing I did not like."
優點： "Service, food and staff were great."
缺點： "Aircraft was dated and in desperate need of a refurb"
缺點： "The entertainment was poor"
缺點： "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
優點： "Crew were good"
缺點： "Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options."
優點： "Excellent service but old plane"
缺點： "Entertainment was that good"
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
優點： "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
缺點： "Providing some snacks would be helpful when getting off the board."
優點： "On time, clean smooth ride. Landed early!"
優點： "Brilliantly safety-conscious crew but very personable."
缺點： "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
缺點： "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點： "Good meal"
缺點： "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
優點： "Great services"
缺點： "Great seat and smooth flight"
優點： "Super cool light meal in a little bag. Best budget airline I have flown."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
缺點： "An hour delay for no expressed reason is not acceptable."
優點： "Airfare was reasonably priced."
缺點： "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
缺點： "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
缺點： "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
優點： "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
優點： "We arrived safely"
缺點： "They kept canceling flights. Bad service would not fly again."
優點： "Crew was friendly and helpful, boarding was easy, flight was smooth"
缺點： "No entetainment, food just a pretty untasty sandwich"
優點： "friendly, professional crew"
缺點： "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
缺點： "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
缺點： "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
優點： "Quick flight"
缺點： "40 minute delay"
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
優點： "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
缺點： "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Good flight, reasonable price"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Everything was first rate and efficient"
優點： "Check in was so easy and smooth. Boarding was as well!"
缺點： "I appreciated the food that they gave out, but it wasn't very tasty."
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
缺點： "Food was with meat."
優點： "Such an amazing experience! From start to finish!"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
缺點： "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
優點： "Crew was great"
缺點： "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "The boarding could have been better."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Food, quality of the food"
優點： "Hospitality, service, crew and everything was well"
缺點： "My seat was booked on Ile. it was chanded to window which I hate"
優點： "Crew is great and on their game"
缺點： "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
優點： "Ice entertainment is great"
缺點： "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
優點： "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
缺點： "Nothing to report"
優點： "Everything other than food"
缺點： "While they gave good AVML food on DXB-HYD flight, not sure what stops them from repeating it on SFO-DXB flight., It was worst to the end."
缺點： "Emirates charging for duty free merchandise bought in Dubai. It is ridiculous that they add the weight of the duty free merchandise to your carry on luggage and charge at the gate. If I have known that I could have shopped in Dubai duty free. The customer service person was very rude too."
優點： "I like everything, every boby"
缺點： "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
優點： "The flight was on time"
缺點： "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
缺點： "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
優點： "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
缺點： "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
優點： "Service was some what better than in the business class."
缺點： "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
優點： "I am pleased to travel and thanks to Emirates."
優點： "Food was good and seating was comfortable."
缺點： "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Was overbooked from start -"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "Seats are cramped and uncomfortable"
優點： "All are good."
缺點： "Served vegetarian, I am very happy."
優點： "Food and entertainment. Didn't crash."
缺點： "There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "food and timing services staff behavior and treats excellent"
缺點： "pls replace drinking water bottles (small) in the place of cups"
優點： "Excellent service in flight and nice food"
優點： "Great hospitality from the crew and quality plane facilities."
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
優點： "Comfortable seats and service"
優點： "Vistara ground staff is not very helpful"
缺點： "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
優點： "very welcoming and responsive"
缺點： "avoid last-minute gate changes"
優點： "Nothing at all."
缺點： "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
缺點： "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
優點： "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
缺點： "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
缺點： "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
優點： "The food and crew on board are good"
缺點： "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
優點： "Nice crew with good ambience"
缺點： "Online all food options, though it's a small flight with no hot food served!"
優點： "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
缺點： "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
優點： "Service was nice. Crew was friendly"
缺點： "Allow for free updrades"
優點： "The flight was on time. The overall experience was good. Would love to travel with them again."
優點： "Not at all"
優點： "All was okay and easy."
缺點： "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
優點： "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
缺點： "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
缺點： "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
優點： "Super professional and kind crew. Food was good. Overall, a fantastic flight."
優點： "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
缺點： "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
缺點： "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
優點： "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
缺點： "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
優點： "Baggage policy is good"
缺點： "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
優點： "The air hostesses were very warm and friendly."
優點： "Service was good"
缺點： "Flight was delay that was not good"
優點： "everything went smoothly.. good service, good food"
優點： "Was a very good experience. Staff was friendly and organized. Food was good."
優點： "Free upgrade to first class for no apparent reason"
優點： "Cleanliness timing"
缺點： "Baggage cost for extra luggages."
優點： "They had a check in/ luggage drop before the AirTran"
優點： "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
優點： "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
優點： "Boarding and crew were great."
缺點： "Food can be improved."
優點： "Friendly staff, organized boarding, in flight crew helpful in finding seats"
缺點： "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
優點： "Staff on board are excellent! WAY better service than US carriers."
缺點： "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
缺點： "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
缺點： "I got billed a higher price than I was quoted."
優點： "Size of the seats, space"
缺點： "Older plane, mediocre service and food. And two screaming babies two rows ahead."
優點： "Great services"
缺點： "Sitting in front is better"
優點： "Great plane and seat comfortable"
缺點： "Next time fly on Royal Silk"
缺點： "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
優點： "Nothing was amazing."
缺點： "Again, seats were uncomfortable and cramped."
優點： "The crew were very accomodating and hospitable."
缺點： "The food"
優點： "Food was good. Wine was better."
缺點： "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
優點： "Timely flight amazing crew"
缺點： "Leg room"
缺點： "Delayed, lack of information, uncomfortable seats"
優點： "Everything was great"
缺點： "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
優點： "787 Dreamliner"
缺點： "Boarding organization could be better."
優點： "Comfortable seat, good entertainment options"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
缺點： "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
優點： "Well done to all the crews."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "食物差 設施差"
缺點： "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
缺點： "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
優點： "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
優點： "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
缺點： "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
缺點： "No where to charger my phone."
優點： "Fairly spacious, the food was nice and we were given beverage's at a good pace."
缺點： "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
優點： "Nothing this time"
缺點： "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
缺點： "Food option was limited. I had to choose either chicken or pork. I think along with meat, a veg option might be better."
優點： "Good customer service."
缺點： "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
優點： "On time"
缺點： "Backpacks do not fit under the seat infront of you."
優點： "Flight was fine. Good entertainment. Skychat nice add on"
缺點： "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
優點： "Boarding and in flight services"
缺點： "Nothing in particular"
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
優點： "I got to the check-in counter about 15 minutes before the plane was set to take off. The staff was very understanding of this and I was able to get on with no issues. They even checked my massive luggage without any objections, despite the fact that I'm pretty sure it was about 8kg over the limit. If for some reason you don't bring a Kindle or something to occupy yourself with, they have a decent selection of movies. The food was also not bad. I ordered the seafood dish, which was decent. The staff seemed pretty responsive, and came along regularly to serve refreshments."
缺點： "I have long legs, so I was pretty uncomfortable throughout the entire 12+ hour flight, but that's what you're gonna get flying economy."
優點： "Nothing - I had to cancel from China - took time. I then booked myself"
優點： "The service was very good. Friendly cabin crew & smooth take off & landing."
優點： "Great flight attendants."
缺點： "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
優點： "The crew and food were awesome."
缺點： "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see."
缺點： "Waiting line for immigration at Manila airport"
優點： "Crew were bright and cheery"
缺點： "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
優點： "The flight was only an hour but the staff was crazy fast to get everyone a snack that was amazing. Hot food which is unlike American flights. Very tasty and the service was just good."
缺點： "The company canceled my booking"
優點： "Space and treatment like a human being."
缺點： "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."