The delay in flight communication
優點: "I only like the hand sanitizer and a mask that gave us"
缺點: "The food they service was bad"
優點: "Pilots were good, they provided a smooth ride."
缺點: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
優點: "Crew amazing, seats were comfortable."
缺點: "Flight attendants have limited English fluency."
優點: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"
優點: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
缺點: "Limited meal options for someone with food allergies."
優點: "big screens, big movie selection, nice drink options, good menu"
缺點: "very small seats! hot on plane, with no optional vents, flight staff did not respond to multiple call button requests"
缺點: "Flight delayed more then an hour without anyone knowing anything about it."
優點: "Good food, comfort seat"
缺點: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
優點: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
缺點: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
優點: "Long time n not in time Food is not enough quality n quantity for health"
缺點: "Must change catering n in time , Staff working in the airport is not pro enough"
優點: "Everything was ok. I will be happy to fly again with With Terkish Airlines"
優點: "Crew is amazing food is good plane is clean and comfortable"
優點: "Dessert, food, entertainment."
缺點: "Seats were not too comfortable."
缺點: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
優點: "The landing"
缺點: "The crew nasty stwarts"
優點: "The crew was excellent, the food good."
缺點: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
優點: "Comfort"
缺點: "Ordered veggie meal didn't turn up!"
優點: "I was seated next to Hans (or maybe it was Franz, never did find out his name) the Bulgarian weightlifter. He was charming and funny and lovely to look at. You know, when I could out of the side of my eye without being TOO obvious... : )"
缺點: "That I never found out Hans' name."
優點: "nothing really special"
缺點: "Food is very Poor Seats are cramped and uncomfortable"
優點: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點: "Great food! Loved that you get a menu to choose from"
缺點: "We were not asked or given the option to choose our seats on the plane."
優點: "Crew, food, beverages, and entertainment were very good."
缺點: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
優點: "Usually a great trip."
缺點: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
優點: "Crew."
缺點: "Too many ads and promotional messages, not letting to use entertainment system much."
缺點: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
優點: "I just like Turkish airlines"
缺點: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
優點: "Nothing"
缺點: "Flight was canceled"
缺點: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
缺點: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
優點: "The food.."
缺點: "That the anytime snacks that was offered was not available for passengers"
優點: "such an accommodating airline. Great customer service"
優點: "Better planes"
缺點: "Very small chairs. Terrible boarding system"
優點: "The usual courteous service and interesting spread of appetizers."
缺點: "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."
優點: "Food"
缺點: "Boarding and airplane age."
優點: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
優點: "Nothing"
缺點: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
優點: "The entertainment choices were quite good. Flights arrived more or less on time."
缺點: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
優點: "The flight was good. The boarding was appalling."
缺點: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
優點: "Great food."
缺點: "Nothing. It was very pleasant."
優點: "Entertainment system and broad variety of international movies and music"
缺點: "Delayed take off"
缺點: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
缺點: "I book in business class but it's was economy .."
優點: "Kind. Generous. Competent. Thank you."
優點: "When it ended"
缺點: "After leaving late for our four flight, we circled the Doha airport for an hour and then diverted to Bahrain. The crew was unhelpful, hiding in back, commanding everyone to sit down, despite us waiting on the Tarmac for two hours. Water and snacks were hard to come by and everyone was unhappy. Tensions were high and the crew was not around to assuage the masses. Very unhelpful. The 4 hour flight became a 9 and a half hour flight. It, for lack of a better term, sucked"
優點: "Flight crew was excellent"
優點: "The flight was on time and the staff was friendly"
缺點: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
優點: "crews were amazing and friendly."
缺點: "i couldn't think of anything at this time."
缺點: "4 hours late departure from jfk."
優點: "Entertainment options were excellent. Lots of choice. Staff were friendly."
缺點: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
優點: "Time management"
缺點: "More information about the terminals"
優點: "the crew were amazing, flight was smooth & fast"
缺點: "Need more leg room"
優點: "Business class was good but sears small"
缺點: "Flight to BKK better seats"
優點: "Nothing in particular"
缺點: "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
缺點: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
優點: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點: "由於 航空公司的錯誤,將行李唔知送到去邊,要滯留在機場,不單沒有提供任何協助,連問需要等多久也黑面"
優點: "Flight was on time. No stop over, because it is a direct flight."
缺點: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
缺點: "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
優點: "Sit is average small"
缺點: "Food was terrible, need to improve for the food quality"
缺點: "The business seat was very uncomfortable"
缺點: "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點: "I like how the flight was non- stop."
缺點: "The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight."
優點: "Yes crew and plane were ok."
缺點: "Check-in counter at airport. Long line. Boarding was pretty bad. Otherwise -- everything else was good/excellent"
優點: "The safety video shown before the flight is the best I have ever seen, highlighting so much that is amazing in the country!"
優點: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
缺點: "waiting 2 hours for the plane to park"
優點: "Excellent service, very organized boarding to airplane, nice food"
缺點: "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
優點: "Flight itself was good"
缺點: "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"
缺點: "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點: "Great on-board service. Also, the food was very good for such a short flight."
缺點: "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點: "Arrival to first flight was clean and comfortable"
缺點: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
優點: "The direct flight, without stop overs was nice. The crew was well mannered and attentive. The flight was on time."
缺點: "My seat as well as the passenger beside mine would not stay reclined. Neither of them would lock in place. Passenger's USB didn't work neither. Despite handing everyone a menu, there was no choice of meal for breakfast because they ran out of the Filipino food. There was inedible sausage."
優點: "Food was warmed to my liking. Crew were professional - but a bit too rigid. I was seated with a guy that was coughing all the entire 16 hours flight and I requested to be seated somewhere else but attendant simply said they can't do anything. I asked if they can ask someone a bit younger and fit to change seat with me but crew never got back to me. In fairness, they said they'll try."
缺點: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
優點: "I was updated ahead of time about the status of my flight."
優點: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
缺點: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
優點: "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
缺點: "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."
優點: "arrived early"
缺點: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
優點: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
缺點: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."
優點: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
優點: "Arrived on time."
缺點: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
優點: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點: "Everything was good."
缺點: "Some times allow more Kg of Baggage."
優點: "Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual."
缺點: "Nothing except business class is so damn expensive. I would love to try it someday."
缺點: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點: "It was very organized and on time"
優點: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點: "Good service on the flight. Flights were on time."
缺點: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
缺點: "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."