優點： "Customer service is great."
優點： "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
缺點： "Can't say that I have ANY complaints at all!!"
優點： "It was perfect!"
優點： "Service N crew n entertainment."
優點： "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
缺點： "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
優點： "The food was good, the service attentive and the Movie selection included movies that were still running in the Japanese theaters."
缺點： "The second meal didn't have an option. and when that is your complaint you know they did pretty well."
優點： "For an economy flight, it was excellent, even the food on the flight to Japan was exceptionally good. Oddly, that can't be said for the return flight to LA. The crew, however, was great going both ways. The equipment was new and very comfortable."
優點： "Seat assignment on full flight provide good leg room for my wife."
缺點： "Crew behavior. From boarding to deplaning. Easy to contrast since flight from LA to Japan was JAL, not AA. JAL crew focus was service, AA was typical American crew who seemed 'bothered' by passengers. Interesting announcements from cockpit repeatedly mention they were 'safety stewards'. Ex. Wife used wheelchair from gate to plane door. JAL crew offered assistance to seat ( not needed), followed to seat, checked back before take off, and reminded us before landing to wait for all passengers to deplane. AA crew...NOTHING?! Turned out requested wheelchair assist was not in LA, never showed, supervisor had to assist to bus & door to customs. However, this well may have been a ground mishandle(?). JAL crew offered water, tea, juice multiple times during flight. AA crew set up 'self-serve' drink station at back of plane. What if passenger is not capable of pouring while standing on a plane???!!!! OR if a passenger chose to contaminate/spike the juice carton???!!! Equipment-seats on JAL flight were comfortable & flight entertainment console current. AA, based on multiple passenger comments, seats were ridiculously close & our entertainment consoles looked 10 years old?! (could even get one to activate selected choices! Good thing we were more interested in sleeping.) Summary-IF possible will always try to avoid US crews...and happy to share my specific examples."
優點： "I liked everything asked above."
缺點： "I hated the closeness of the seating. The seating was extremely claustrophobic."
缺點： "The return flight operated by American Airlines differed significantly from the initial flight to Tokyo from LA which was on a Japan Airlines plane. The hostesses on the JAL flight were much more gracious and attentive than the American Airlines hostesses. The food on the American flight was so bad that I threw most of it away….greatly contrasting with the good food on the JAL flight. My screen would not function correctly with any of the movies or other entertainment offerings. In the future I would choose a foreign carrier over any American carrier."
優點： "The staff is phenomenal-polite and courteous. Much different from major American airlines."
缺點： "The food was not that great, especially the breakfast which was served with 'egg sauce' but other than that, flying JAL was truly exceptional."
缺點： "JAL cabin attendants and people from customer center were very professional and nice"
缺點： "Needs more variety of movies"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
缺點： "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
優點： "Very friendly and accommodating crew."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Service was excellent"
缺點： "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Wonderful crew!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
缺點： "Seat was too hard"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
缺點： "11 hour flight! Can't do much about that"
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點： "flight delays"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Always a good crew .. they go out of their way to make sure you are comfortable."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Crew very helpful and courteous"
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點： "Flight attendants were incredible!"
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點： "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
缺點： "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
優點： "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
缺點： "No problems."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "I enjoyed the hospitality and attention to detail."
優點： "Staff are super kind."
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "Friendly staff and great food. Cabin was spacious even for Economy."
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Food needs improvement"
優點： "Enough room for relax, I love this one"
優點： "Enough room for relax"
優點： "Comfort... enough room for relax"
缺點： "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點： "Incredible service"
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "Service was nice way more room than American Delta or United for economy"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "The space, movies, & comfort"
缺點： "The food selection."
優點： "Excellent service and food"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
缺點： "Nothing in particular"
優點： "I had a great flight. The food was ok but I was able to sleep for most of the flight."
缺點： "I really have nothing bad to say about the flight."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "I made it to the flight despite late arriving international connection"
缺點： "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
優點： "Movie selection was not as good as other airlines"
優點： "For the flight being long, great service and great food and entertaiment."
優點： "Flight operated by United 33, flown by a brand new 787-9 that was very very clean and shiny. The in-flight entertainment system's touchscreen was very responsive and smooth. I like because it has complete collection of James Bond movies onboard. Seat is comfy although the flight encountered many turbulence."
缺點： "Compared to ANA, the food served in United was a bit too 'simple', although we were served our special meals as per our request."
優點： "Crew is friendly."
缺點： "If I fly with Asiana or Cathay Pacific they have no problem offering a filling meal that appeals to my western tastes. ANA does not do this. Even the assumed non-Japanese meal option I to have an unappealing taste, and to be non-filling. This the case on all flight legs. My entertainment system was broken. I reported this to the crew, they reset something, it didn't help. 'Sorry.'"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Hello Kitty theme plane"
缺點： "Food can be better"
優點： "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
缺點： "Would like a meal schedule so that sleep and snacks could be better managed"
優點： "We got the exit row seating and I didn't even care I was in the middle. The service was great and they will provide you will all the amenities. Overall great experience!"
缺點： "Delay for 1 and half hour"
優點： "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Eva Air handle my check in luggage very well, extra helpful."
缺點： "Eva Air check in counter staff in Cebu, Philippines had a hard time with my Star Alliance Premier Gold status. They probably need more training with computers and dealing with Star Alliance members. They were very nice though, and apologetic for the inconvenience I had to go through."
優點： "Fairly standard flight, appart from the negatives. The video screens were top notch and made a big difference."
缺點： "The crew were very negligent in providing any water. You could get a drink during meal service, but they didn't come back around a single time for the remaineder of the 11 hour flight. My wife and I went to the back of the plane a couple of times to retrieve our own water. You couldn't depend on asking them for water either, as on two occasions they completely forgot about us. Very frustrating experience."
缺點： "I always say it's better to be too cold then too hot. Cold you can do something about. Put on a blanket or something. Hot your are screwed."
優點： "Comfortable seats & clean washrooms at all times with toothbrush & paste"
缺點： "班機delay沒通知 大陸人太吵"
缺點： "It is not good service because they didn't have fast the declaration later"
優點： "same as above"
優點： "I would take EVA air again!"
優點： "good flight crew fully reclining seats lots of movie choices free wine"
缺點： "arm rests didn't fold up"
缺點： "Staff are rude doesnt know the words please, excuse and thank you. I will not recommend this airlines to my family and friends."
優點： "Everything except flight attendants walking too fast in the cabin"
缺點： "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
缺點： "The sauce was old and make me sick."
優點： "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
缺點： "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
優點： "The staff were excellent. They were very attentive and professional. The food was also pretty good for plane food. The entertainment was good."
優點： "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
缺點： "Food and drinks were not good at all and not enough They need to improve that"
優點： "Great movie selections. Comfortable in my seat."
缺點： "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
優點： "The plane feels new and nice, crew was happy and nice. The spaghetti was surprisingly good."
缺點： "Sat in the front row by the emergency doors. One would think the more legroom was better but the tray table comes out of the armrest, which means the armrest can't be lifted. Also the tv sits very low and you end up looking down at it instead of straight ahead. If, like me, you like to be near a window or at least be able to sneak a peek out of someone else's this spot isn't good. There isn't a convenient window anywhere near."
缺點： "My son & I traveled together on a trip from Manila to USA in Taipei. We had a 3 hour transit time, and waited by the gate of the flight from Taipei to USA. To exercise, I left the gate and walked around the terminal. Coming back to the gate, I could not enter because the ground stewardess blocked the entrance to the gate. I had to wait for 30 minutes until I finally was able to sneak thru the rope barrier that was placed there after the stewardess left. Then when I was confronted again, I explained my situation and this time she let me through to join my son, who was at the gate all this time."
缺點： "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
缺點： "Need more choice in movies."
優點： "What caught my attention when we arrive at Taiwan Airport everything was extremely exceptionally clean and organize the bathroom you can practically sit on the floor in there that how clean it was."
缺點： "The long stand by time"
優點： "Departed and arrived on time!"
優點： "Nice crew"
缺點： "Seats small good vegetarian food not real great"
優點： "Wonderful crew, excellent entertainment system, seats reasonably comfortable for economy class, food OK, a toilet I could actually stand up in. I had a tight connection in LAX, so they arranged for an "Express Connection" pass that was helpful. A EVA rep was waiting at the gate with a placard with my name on it to give me this pass. Nice touch."
缺點： "Nothing. Great flight."
優點： "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
缺點： "Uncomfortable seats."
優點： "The entire crew was professional and organized and kind"
缺點： "When I asked for my water bottle to get filled for the rest of the flight, I only got it halfway filled. We could have more variety of movies to watch in English"
優點： "The staff made the whole flight quite pleasant"
優點： "The staff was very nice and the schedule was pretty on point!"
缺點： "Too many overhead announcements!"
優點： "The service was better and the attendants were more friendly."
優點： "I flew economy and it has everything you need for a flight to Asia. Other carries I used during my trip had small rows but these had enough space for American size. Food was good, service was good, can't ask for much more given what you pay."
缺點： "I flew LAX->Taipei->Singapore round trip. On the leg both ways from Singapore to Taiwan the screen had a USB port which was awesome but for the long pacific flight there was none. You should definetly upgrade those because charging devices is a HUGe plus"
優點： "Our first time with EVA AIR and we would gladly use them again. Very friendly staff - way above average. Entertainment option was very good which is useful in long flights. Excellent on-time performance. Transit process in Asia airports is very well managed - very efficiency and passenger friendly."
缺點： "Opportunity is that seats are worn-out making it not very comfortable. Leg room in economy fair for shorter people (less than 6 feet) but for taller people it becomes uncomfortable in the longer flights."
缺點： "The food was terrible. I've flown on a lot of US-Asia carriers, and the options and quality of the meals on Eva are pretty sad. There are only ever two options for main courses; an Asian and Western one. One meal I had the fish was very tough, practically fossilized. The overall taste and look for all the meals were of substandard budget frozen meals you'd get at a 7-11. The side dishes are perfunctory, mostly inedible (usually some "charcuterie" of cheap, over-salted meat/fish on an afterthought of a salad, plus some weird gelatin mold with corn or whatever random cheap ingredient). The special order meals I had for my young children were pretty acceptable."
缺點： "Why if I order my ticket two months in advance I cannot get a seat assignment?"
優點： "I guess it was a different model plane - I remarked how spacious the seats were on the flight from Kos Angeles, this plane had smaller seats in coach (cheap seats) so it was less comfortable."
優點： "The boarding process was pretty simple - the ground crew were really nice and got everyone boarded in an orderly way even though the boarding was delayed. I would suggest that the crew look at passengers who might have "excessive" carryon and ask them to gate check PRIOR to boarding - not while they're in line boarding - takes FOREVER dealing with that."
缺點： "My son spilled his drink all over him - there was an attendant chatting it up with the passenger in front of us - I asked her for some napkins - she brings back 3 facial tissues and was SUPER annoyed at me for even daring to ask her. I was stuck in my middle seat as the lady in the aisle seat was handicapped and couldn't easily move. I ended up using the blanket from the flight to wipe him down and he had to sit through most of the flight with his pants hanging to dry. Also the service on the return flight was HORRIBLE compared to the flight going to Taipei. Everyone seemed flustered - it's a 10+ hour long flight and the flight wasn't even full. There was NO mid-flight service - snacks? water? Also Coke is NOT Pepsi. I saw coke in the cart - i asked for coke - watched the attendant pour from a Pepsi jar and she just shrugs."
優點： "wifi offered, great entertainment, great recline of seats, able to charge devices"
缺點： "flight attendant did not enforce seat assignments (a passenger would not sit in her assigned seat. She should have been kicked off the flight, but was allowed to stay even though another passenger was assigned that seat. That passenger had to sit in a more crowded/uncomfortable seat."
缺點： "The air crew needs to be more polite. If they cannot understand English well they should politely ask to repeat instead of saying "what?" Many of the crew members spoke this way, not just one."
優點： "My family liked the food they served, but I was sensitive to MSG I tried to be careful with what i ate. Fruits taste funny, like the desserts and the entertainment were good."
缺點： "We were TRANSFERRED several times and had to MOVE from one TERMINAL to another like 3 TIMES while waiting for the DEPARTURE time. The travel itself, terrible I was awake the whole trip, I felt like I was shaken the whole time. Or may be it was just me. I was not able to have a good sleep. I was anxious to land right away. Most of the crews are rude lack the sweetness and politeness while serving. JUST BEC we ARE only in ECONOMY? Then maybe then when I get a lot of savings and be able to be in a BUSINESS suite I will be able to see the difference whether they treat people differently or they are JUST plain RUDE. Some are nice enough to smile. But the servers, if you are not happy with what you do find another career. But thank God me and my family are safe and we thanked the crew greeter on our way out."
優點： "The price. Significantly cheaper than our normal ride on EVA through Taipei. Having said that...won't do it again."
缺點： "We travel between the US and Asia a couple of times a year and normally fly on EVA, who has wonderful service and great food. We took Asiana this time because the ticket price was significantly less than EVA. Below are the reasons we won't do it again. 1. The food was awful. My wife had the Asian dishes and I had the Western dishes. Both were well below the quality of food we're used to on EVA. 2. Transit in Seoul. On the way to Bangkok from LA we had 50 minutes to transit Seoul to our next flight. The transit security line was quite long and it was obvious that we, along with a few dozen other passengers, weren't going to be able to make the connection. After much complaining from us and our fellow passengers they ran us through another security line. Rushed to the airplane and made it. On returning to LA from Bangkok it was exactly the opposite. The only option was nearly 8 hours connection in Seoul. But we had plenty of time to negotiate the transit security line. These connect times did not occur because of a last-minute ticket purchase. I purchased these tickets in July for a December/January flight to Bangkok and return. 3. Inflight service was not at the level of EVA. Like any other Asian carrier, the flight attendants were light years ahead of ANY US airline crew, but below the standard of EVA. Waking you up to eat a meal (I typically don't eat dinner at 1AM), etc. I was sleeping with my seat reclined and the flight attendant took it upon herself to upright my seat at meal time and woke me up, presumably so the person in the seat behind me was more comfortable with space to eat their meal, but hey...I purchased the seat to sleep just like the other passenger purchased the seat to eat, so I think I had just as much right to "my space and comfort" as the other passenger did. Just little stuff that doesn't happen on EVA. 4. Inflight entertainment is lacking as compared to EVA. Few movie and TV choices, few game choices. 5. We sat in economy. The seats were not very comfortable. Seems the cushions were thin and it became like sitting on plywood after a while. Legroom on the 747 flight wasn't so great, but there was plenty of legroom on the A380. The A380 seating was still kinda hard, but the legroom sure helped. 6. Boarding process. Poorly organized. Nobody pays a bit of attention to "boarding by row number". Consequently it's a bit of chaos during boarding. The old saying, "you get what you pay for" is true. For a flight of that length I won't choose to save the $200 or so per ticket and will ride on EVA. We've proven to ourselves that EVA is just pretty hard to beat."
優點： "Plane are clean"
缺點： "The food is really good"
優點： "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
缺點： "Food is just so so and they should give snack for long flights."
缺點： "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
優點： "on-plane flight operation is very good"
缺點： "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
缺點： "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
優點： "Stewardesses were great!"
缺點： "Turbulence was horrible and couldn’t understand the captain’s English very well."
優點： "charming & efficient staff"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Facial mask pack service"
優點： "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
缺點： "Food disappointing"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew friendly and approachable."
缺點： "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
優點： "Some crew members were very kind and helpful."
缺點： "This airline puts priority on Korean speaking men non Korean women with a helpless child. First of all, my child was too large for the bassinet so I held him the entire time. Fine, I get it's for safety. But to make matters worse, my child had a fever and cried out of discomfort for the first 3 hours of a 10 hour flight. A male passenger complained and instead of defending a mother and a helpless sick child, the flight crew kept insisting ways to make my baby stop crying. Do you think I wanted to hear my child in that much pain? No, of course not. One male crew member told me to take my child to the back of thr aircraft (away from the complaining man). Ummm... I paid for my seat just like everyone else!! To be treated differently just because my baby is crying is HORRIBLE. To top it off, the seats are the worst I've ever sat in. My back and butt were in so much pain from those horrible seats. Bottom line- I will NEVER fly with this airline again after the mistreatment my baby and I received. This airline puts Korean speaking men above anyone else's needs, including a helpless 14 month old who feels horrible and doesn't know how else to communicate pain. I'll add that we were on a 10 hour flight after a 9 hour layover in Incheon and a 4 hour plane ride that was DELAYED from 1:45AM to 3:45AM. We were extremely tired and had been through so much already. If the crew had been more protective of us and understanding to the fact that he's a BABY I would have let the complaints slide. Last note- this airline delayed us 3 separate times. Yes.. 3 separate occasions. Do I need to say anything more?"
優點： "The exceptional service combined with the great food and cleanliness of the cabin was great."
缺點： "For whatever reason they had me go to the end of the line even though my ticket was for business class. I wasn’t upset, byt just a little confused. Other than that everyone else was pretty polite."
優點： "They served grewl twice I thought I was getting grewl with road kill to eat"
缺點： "The food and seemed like one of the lady's working there did not like her job"
優點： "leg room was better than most."
缺點： "seat cushions were kinda hard"
優點： "On time"
缺點： "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
缺點： "Delay, delay, delay from boarding, taking off to baggage arrival. Staff wasn't too attentive to passengers considering all the delay for example, giving ample snack for the late dinner. The dinner was terrible, options were horrid for non Koreans. The chicken was pink w old texture. Quality of food was immensely poor for Asiana. The staff on our row weren't pleasant and consistently didn't serve water or any liquids during this long flight."
優點： "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
缺點： "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
優點： "We really enjoyed the size and comfort of the Airbus 380. Very quiet and powerful as we crossed the Pacific Ocean. The crew were very helpful and always friendly throughout the entire 11 hours back home."
優點： "I am on the plus size and I always have a hard time choosing an airline that would be comfortable for my size. Its was my first time to fly with Asiana and I was so impressed with how generous their seat space is."
缺點： "Food is not the great"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
缺點： "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
優點： "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
缺點： "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
缺點： "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
優點： "I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices."
缺點： "Everything was good."
優點： "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
缺點： "Got sick from veg food"
缺點： "No good Korean movies to watch."
優點： "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
缺點： "The flight was late more 2 hours. The beverage didn't deliver usually and enough."
優點： "Service is good"
缺點： "There is so much of delaying and layover"
缺點： "No vegetarian food."
優點： "Had the Korean BBQ and was excellent. Entertainment options were great too!"
優點： "Again, Asiana offers very good and efficient service for the money. Overall I would definitely fly them again and recommend them to anyone who asked."
缺點： "My only complaint is that the cabin staff were often not visible for hours at a time. On my flight from LA to Seoul, the crew was constantly in the aisles offering water and juice without being summoned by passengers. There were a few times when I wished that someone would come by with water or juice, but didn't want to press the call button to get them. Lunch options as we neared LAX were both Asian style, and a middle-ground option would have been appreciated. On the outbound flight to Seoul we had breakfast options that included pancakes."
優點： "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
缺點： "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
優點： "Crew members were helpful and nice."
缺點： "1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip."
優點： "Clean and crew were excellent and responsive. Good communication and good choices of food. Economy seat seems to be wider and more comfortable than Air China which I flew last April. Also Incheon Airport WiFi was easy to connect compare to China airports."
缺點： "My entertainment remote was broken already!"
優點： "Overall, the long flights between the US and Korea were quite comfortable, the food was decent, and the crew was efficient."
缺點： "The connecting flights, from Korea to Vietnam were not as comfortable (understandably as it was a smaller plane), and the food was close to inedible on the shorter flights. I'm not sure why the quality of good goes down so much on the shorter flights."
缺點： "Terrible customer service"
缺點： "There was a Korean child who cried almost the whole time we didn't get to rest or sleep well. I wished there was something they did about it."
優點： "Entertainment was fine. Seats were comfortable enough to sleep A lot of toilets so waiting was minimal"
缺點： "Having to check the musical instrument. Hard to understand announcements Food was so so. The entertainment as exactly the sam as the 1st flight"
優點： "Me and my family has been flying with Asiana Airlines whenever we go home for vacation to the Philippines. We had also some relatives that came with us at one time because we told them about how good Asiana services is. It was excellent so to say, however, on this last trip with my family, total of eight passengers including 2 kids - 6 of us travelled on the 18th of December came back on the 13th of January, 2 travelled on the 25th of Dec. came back on the 14th of Jan., we were disappointed that the service/s is not that great anymore."
缺點： "Our flight from Seoul to Los Angeles was terrible. The flight was delayed for more than 2 hours. On top of that, the plane was not properly cleaned as there were some trash in the pockets behind the chairs in front of you and you can tell that the floor were not properly cleaned as there were pieces of paper. Also, the bathroom/s were not properly cleaned. More so the food were not that great anymore, The beef was hard and the chicken was cold. I always pay particular attention to these things for the main reason that my family/relatives has been flying with Asiana and with deteriorating services I think the company should look into the above so customers will continue to fly with Asiana and keep them, if they value their customers."
優點： "Food was good Seats were bad old plane"
缺點： "On the flight from LA to Seoul, NOBODY from UNITED or Asiana communicated that we had to re-check in and get new boarding passes, despite being given ALL of our boarding passes when we checked in with UNITED in Austin. When we got in line to board in LA we were told to get new boarding passes; however we were informed that because we had not checked in with Asiana 70 minutes prior to the flight our seats had been cancelled and given to other passengers. What was most alarming was that we were in LA sitting at the boarding gate for 3.5 hours and not one announcement was ever made about rechecking boarding passes or documents. Additionally, I went through all of the information from UNITED and there was nothing in there either. The only information that was provide was to go to a different departure terminal in LA. This caused us incredible stress as I was traveling with my children and did not want to be seated in separate seats for a 13.5 hour flight. It took the gate attendant 40 minutes to get us re-booked and find us three seats together. During this time he failed to communicate or give us any reassurance. Considering I had reserved seats since September I was extremely disappointed with Asiana. As a result, it is doubtful I will ever fly with Asian ever again and will warn every traveler I know to avoid them. In my opinion they have the worst customer service!! I say this with great conviction as I travel internationally for my work to over 15 countries every year."
缺點： "The reporting of every bit of turbulence that we might encounter makes it very hard to sleep."
優點： "Staff was amazing. They walk around the plane offering drinks and food more then any other airline I have been on."
優點： "The big seatback t.v screen even in economy class is great & the on time flights for the most part. (Of the 4 flights I took, 3 were on time departures, and only one arrived late). The ground crew at check in were always incredibly helpful at LAX, ICN & BKK as well. I loved that they always confirmed I had a special meal request & willingly accommodated my seat request as well. The "Upma" & "tofu" in the second meal was amazing. (However, see next section for further comments on other meals)"
缺點： "Limited entertainment to choose from. (Please try and mirror the amount of entertainment Cathay Pacific and Emirates have; especially for Bollywood films). Also, the cabin crew had very limited English proficiency & it was difficult to understand their English P.A announcements at times. In addition, please note that cauliflower isn't the only vegetable an AVML can be cooked with. There ARE other vegetables to choose from. Also, the fish in the SFML smelled strange. Please revisit the menu for both meals & try to be a bit more innovative with the taste."
缺點： "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
優點： "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
缺點： "Again, airport crew leaves a lot to be desired."
優點： "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
缺點： "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
缺點： "Food options"
優點： "Good service"
缺點： "Seat is hard to adjust."
優點： "The crew is bilingual and they work and move fast"
缺點： "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
缺點： "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
優點： "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
缺點： "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
優點： "My husband fainted twice and they are so nice to accommodate my husband to the first class section so he can rest and sleep well! Amazing crew and I thank each and every one of them for their concerns and kind heart!"
缺點： "Late boarding and departures from LA to CGK and from CGK to LA. Seats were uncomfortable for 14 hours flight. Very minimal service provided during flight, minimal isle check by flight attendent throughout the 14 hours flight. I had the rudest flight attendant, she didn't smiles. Asked for drinks but never return. My niece request for cup of noodle, instead she responded if didn't my niece had already one. I asked for beef dinner but she placed on my table a turkey instead stated she ran out after I told her that's not beef. Flight attendant yelled out loud to tell the passenger to seat down instead of approach the passenger."
優點： "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
缺點： "It's not pleasant traveling in economy which is true for all airlines now a days."
缺點： "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
優點： "The food and snacks"
缺點： "More space on seats"
優點： "Food was better than average Seats were not too cramped."
缺點： "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."
優點： "I liked the time it took to arrive- the pilot was fast."
缺點： "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
優點： "Good, entertainment, staff were nice."
缺點： "Not much to complain about."
缺點： "one of the cabin crews threw the meal to me :("
缺點： "Food was good but could be better. Healthier, purer"
優點： "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
優點： "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
缺點： "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."
優點： "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"
優點： "American pilots"
優點： "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
缺點： "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
優點： "The chair size. The movie"
缺點： "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
優點： "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
優點： "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
缺點： "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
優點： "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
缺點： "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
優點： "It got me home."
缺點： "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
優點： "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
缺點： "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
優點： "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
缺點： "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
缺點： "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
優點： "Nice flight attendants"
缺點： "Terrible customer service"
優點： "Food was very good"
缺點： "We did on line check in 1 1/2 days before and couldn't get two seats together"
優點： "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
缺點： "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
優點： "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
缺點： "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
優點： "Flight was good, seat was comfy."
缺點： "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."
優點： "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
缺點： "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"
缺點： "Just a long flight. But that's not in anyone's control. So no complaints."
優點： "Good food, customer service, hospitality, comfort. Flight on time."
優點： "Boarding was on time,"
缺點： "It seems they ran out of ice cram and the people in the back of the plane did not get any.. Also, overall, crew seemed to pay a bit less attention to the people in the back."
優點： "Cathay Pacific seems to be on time, is pretty well organized, and has nice cabin crews, made more interesting by their diversity."
缺點： "I guess it's not reasonable to expect food to taste better when it is made hours in advance and stored in a warmer or whatever for xxx hours before it is served. But CP does offer a lot of options for special diets."
缺點： "Seats, boarding delay, food service. Entertainment didn't work for 11 hrs, aircraft is too old compared to what I usually fly internationally especially for the price"
豁免更改費用。 搜尋到 卡爾斯巴德（加州）的彈性機票