優點： "Amazing crew"
優點： "Lounge was nice at DFW"
缺點： "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
優點： "Yes the crow was good"
缺點： "The wifi should be free to use without paying for it"
優點： "Amazingly helpful and friendly crew."
缺點： "Affordable fares equates to small space."
優點： "The service"
缺點： "The wait"
優點： "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
優點： "Friend service"
缺點： "Food, seat comfort."
優點： "Access to diff. kinds of movies for entertainment, nice attitude from the crew"
缺點： "Seat belt sign was on almost the entire time.. Would be great to have a better way to clean hands before meals as only option for us was the lavatory.."
缺點： "Flight attendent was late had it been a passenger they would have left them."
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
缺點： "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
缺點： "Flight was cancelled and there were zero accommodations"
優點： "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
優點： "food,movies, prices"
優點： "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
缺點： "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
優點： "Fast all to boarding and everything"
缺點： "No comment"
優點： "Pilot sounded nice"
缺點： "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
缺點： "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
優點： "Courteous and efficient service, good communication from employees."
缺點： "Rude passengers reclining all the way without notice."
優點： "Staff did good jobn"
缺點： "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
優點： "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
缺點： "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
缺點： "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
缺點： "I never got on my scheduled flight. The flight I did get on, 4 hours later, was fine. But caused major delays to my train departure from NYC to Philadelphia"
優點： "service was good"
缺點： "seating was uncomfortible"
優點： "Entertainment Captain Food"
缺點： "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
缺點： "No wifi or chargers or seatback entertainment"
優點： "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
缺點： "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
優點： "The crews were very kind to young people."
優點： "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
優點： "Very nice flight. Nothing unexpected."
優點： "Free upgrade to domestic first class was awesome."
缺點： "Food was meh."
優點： "Courteous and polite"
缺點： "Nothing was a great flight"
優點： "On time departures. Friendly crew."
缺點： "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
優點： "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
缺點： "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
缺點： "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
缺點： "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
缺點： "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
優點： "Flight was on time"
缺點： "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
缺點： "It was BLAH!"
優點： "Good experience...the flight was on time and comfortable"
缺點： "No complaints"
優點： "The ride was flawless"
缺點： "The plane coming back home delayed unloading our luggage, so once we got of the plane. We had to wait on our luggage. I never experienced that before."
優點： "Crew was amazing very clean"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Arriving on time to make my connection!!!!!!"
優點： "Very pleasant and accommodating."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "1 out of 2 bags came on a later plane."
優點： "We arrives early."
缺點： "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
缺點： "Sits not suitable for long distance travel"
缺點： "United has always been good to me."
優點： "I liked the lounge."
缺點： "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Pilot didn’t show up, we waited 2.5 hours for him."
優點： "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
缺點： "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
優點： "Flight was comfortable."
缺點： "Having some luggage crew at Dulles. We waited a long time on the tarmac to get our carryon bags. We had a short time to catch a connecting international flight. We had to run the length of D & C terminals to get to our connecting flight."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "New seats and amenities extremely comfortable"
優點： "Lots of leg room!"
缺點： "No complaints"
優點： "Flight was on time and fantastic!"
缺點： "They tried to keep changing it on us!!!"
優點： "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
缺點： "That I put my luggage on the wrong flight"
優點： "Awesome and helpful crew"
缺點： "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location. Food was not good, and drink service was only done twice on 17 hour flight. It took an hour to start taxiing after we were all seated and left the gate."
優點： "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
優點： "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
缺點： "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
優點： "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
優點： "-United employee upgraded me to Business Class at no extra cost. She was extremely nice."
缺點： "They had multiple passengers on a standby list waiting to board the already crowded flight. Plus, had numerous people without a seat assigned while offering them a $250 travel credit to get off the plane."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Flight attendants were nice."
缺點： "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Non stop to Cabo"
缺點： "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
優點： "Upgraded to forst xlass minute and super glad I did. My flight company was the perfect stranger to talk like with and the flight attendant was quite lovely and accomodating."
缺點： "This is about my 3rd FC experience where the 2nd meal option was not availbale for everyone. other than that drink service was prompt and bountiful!"
缺點： "Poor service very disappointed"
缺點： "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Excellent crew"
缺點： "I had to pay an extra 155 for a seat in back of 1st class!!"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I liked that we made it to Cabo in a timely fashion"
缺點： "I didn't like that I had to download an app to get free wifi."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "On time quick flight."
缺點： "No legroom, snack a joke, no entertainment."
優點： "Everything went better than expected, no line, easy flights , short layovers. Everything just went smooth."
豁免更改費用。 搜尋到 卡波聖盧卡的彈性機票