缺點： "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
優點： "Friendly crew"
優點： "Delicious pretzels and sparkling water."
缺點： "Horrible at customer service and those travelers with no status."
優點： "Very friendly and accommodating."
缺點： "tv screens on the back of seats"
缺點： "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
缺點： "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
缺點： "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
優點： "Early arrival!"
優點： "The gate crew very efficient boarding Very quick and efficient takeoff No electronic check of boarding passes Flight attendant somewhat responsive. Our luggage was charge 120 twice in a round trip !!!!"
優點： "Crew was efficient and cordial"
缺點： "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
優點： "Is not only the most convenient airport for our flying, but we always have a good experience. Loyalty paid. And we are AA clients for more than 25 years. ."
缺點： "I would like if they offer a better quality of drinks (wine, Prosecco) in first class. Now they can buy a French wines for a great Rices"
缺點： "Flight delayed and bot enough overhead space."
優點： "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
缺點： "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
優點： "Entire flight crew was friendly and helpful!"
缺點： "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
優點： "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
缺點： "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
優點： "Amazing flight..,......... Great service"
優點： "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
缺點： "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
優點： "Nice staff"
缺點： "Checking in was so in-efficient. We had to visit the machine and 3 desks to be able to check-in. The entertainment screens on the planes were so unresponsive that it was a feat of patience to be able to choose anything."
優點： "Nice new 737 with power plugs at the seats Great efficient crew -- one of them really egged passengers to get out of the aisles -- this should happen more often"
缺點： "All was good Packed flight"
優點： "First Class seating was of course better than economy."
缺點： "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
優點： "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
缺點： "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
缺點： "It was delayed."
缺點： "I am very disappointed that I was not sitting with my family. We did not pay to upgrade our seats and allowed AA to choose our seats. I am very surprised that they would not take families traveling together into consideration, especially when we booked all at the same time and far in advance. At the very least sit two together. My daughter sat between two straight, and was very uncomfortable. It made her ill. I will not fly long flights with American again."
優點： "Nice plane"
缺點： "Slow set up of gateway upon arrival"
缺點： "Staff were so rude"
優點： "Food and a/c"
缺點： "Two hours delay."
優點： "Nice crew clean airplane"
缺點： "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
優點： "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
缺點： "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
優點： "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
缺點： "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
優點： "Timely and prepared flight."
優點： "This was a great flight! I love the brand new plane, very comfortable even in coach. Entertainment system was well-done with good selection of movies. I didn't need my own device to be entertained on the long flight."
優點： "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
缺點： "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
缺點： "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
缺點： "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
優點： "Not a full flight so plenty of room."
優點： "Schedules were always on time, the price was the best"
缺點： "Flight was oversold, was bumped to the next flight."
優點： "I enjoy the movie/TV options while in the air. They have a good selection you can view on your wireless device."
優點： "Very kind crew and staff."
缺點： "Newport news has no comfortable seating in the airport...no where to nap until the flight."
優點： "The crew was nice, the food choices are good variety, and quality. The entertainment is also good. I travel in Business class and I appreciate that they upgrade the quality of the blankets and pillows."
缺點： "I think the cleaning crew can do a better job. I found nuts in my seat. Don't looks like first class cleaning service."
優點： "How dark the flight was to sleep"
缺點： "Delayed flight"
缺點： "Smelled Exhaust Gas when we pushed back inside the cabin, whih apparently is common, but I've never smelled on any flight in my entire life. No personal screen for entertainment"
優點： "The other flight attendant, blonde, tall skinny with glasses very comforting."
缺點： "One of the flight attendants, wasn't as accommodating as expected. She wasn't rude. Just not what I expected out of a flight attendant."
優點： "The flight was smooth and the service was great. Clean plane wonderful crew. We left our gate 10 early, and landed 30 minutes before our estimated time."
缺點： "It was not AA fault, but since we arrived so early we waited more than an hour for a new gate. Ours was occupied by a cancelled flight because something was wrong with the plane and couldn't move it."
缺點： "Issues with the booking company Justfly.com and we had several changes in our flight. When we got to the airport one of us was not even in the passenger's list. In the next connecting flight, my reservation was cancelled!! Worst booking company ever. Never work with them. Cheers"
缺點： "Flight was delayed 1 hour on the tarmac"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
缺點： "The boarding procédure in Dublin requires à long walks in 3 différent locations. Should be ma de shorter"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Closed captioning or subtitling didn’t work on the app."
優點： "for economy on an American carrier it was fine."
缺點： "American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can"
缺點： "I was unable to switch my assigned seat online therefore I went to the United counter in London to have my seat changed. It seemed to be a bother for the person who helped me. Was not friendly at all"
優點： "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
缺點： "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was friendly."
缺點： "Very uncomfortable decents."
缺點： "Flight was very late departing"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Entertainment on the app became unavailable mid flight!"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Short duration"
缺點： "Horrible seating, small, cramped, ergonomically impossible"
優點： "The captain and first officer were top notch! They were very polite and kind. The plane seemed clean."
缺點： "One of the female flight attendants was passive aggressive to anyone she didn’t agree with. She wasn’t out right rude but nonetheless, she doesn’t need to act like that."
優點： "On time. Smooth flight. Good food."
優點： "They were very kind to my very tired toddler for a late night flight."
缺點： "Long flight but that is to be expected"
優點： "Crew on board was good"
缺點： "United intentionally overbooked first class. Told me that I would have the privilege of taking an economy class seat for the same price I paid for first class. Then were stunned I was not thrilled with their generosity."
優點： "Cool crew"
缺點： "Delayed flight"
優點： "Crew was super friendly"
缺點： "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
優點： "The transportation..."
缺點： "There's absolutely no leg room it's the smallest amount of room I have ever experienced on a plane - even the first class is eh - mediocre at best. I am slim and fit and I had very little to no room. Consider someone overweight and they would have to buy 2 seats... united is definitely not my favorite airline..."
缺點： "Thought we were going to have to spend the night on New Jersey. Because of it. No apologies or compensation. As a result, we didn't get home until almost 3:00 A.M."
優點： "Great flight"
缺點： "No food lol"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Sadly, I am unable to find anything positive to say, aside from one customer service agent at LAX of the 7 I dealt with"
缺點： "The lack of accountability. Rude staff. The TSA was even more welcoming. Any time I had a question, I was pawned off to another agent, who would ignore me. I had to walk back and forth from gate to gate and was charged $310 for luggage."
優點： "Magazine was worth reading"
缺點： "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
優點： "I like that the seats were more comfortable and had at least some padding."
缺點： "The gate had no comfortable seats and looked like a minimalists ' lounge. The gate agent did not actively give any updates to the boarding process."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight attendant. The actual flight"
缺點： "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
缺點： "The flight was delayed so we were stuck in the airport all day. The plane ride was alright, except that the attendants were unorganized and impatient."
優點： "Flights were OK"
缺點： "Due to the more than two hours held up in customs and immigration I missed my connection to Redding. Plus it took me half an hour to get to the domestic gate. So you booked me on flights where I needed a minimum of 3 hours between flights and you only allowed me two. I spent a freezing night at the gate blasted by a/c and vitriolic CNN in extreme discomfort waiting for my early morning flight. (Security ziplocked my bag and I was unable to access a sweater). Nightmare!"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Service was great!! Very nice empolyees will be back!!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Not even beverage service. Water only"
豁免更改費用。 搜尋到 南本德的彈性機票