Flight took off late but ok flight
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Same as my past comment made.
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
優點： "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
缺點： "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
優點： "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
缺點： "Foam earplugs would be a welcome addition."
優點： "Excellent crew helping calm my anxious children."
缺點： "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Crew and seats were good"
缺點： "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "The seat is comfortable."
缺點： "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The toilet is not really good.It Is smelly"
缺點： "Your crew is so beautiful and very nice.Your services is Excellent i loved your Air line."
優點： "The amount of times i was fed"
缺點： "My seat. I wanted to upgrade and they said no, but it wasn't full"
優點： "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
缺點： "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
優點： "the movie selection"
缺點： "the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job"
缺點： "I would like to have a vegetarion menu option"
優點： "Seat and space friendly workers."
缺點： "Food could be better"
優點： "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
優點： "Great food and smooth flight"
優點： "the flight attendants were great and it flight was smooth."
缺點： "long flight"
優點： "I thought the food was exceptional"
優點： "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
缺點： "The choice on entertainment is limited. It did not impact me much but will like to have more options."
優點： "Room and cleanliness. Crews were awesome."
缺點： "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
缺點： "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
優點： "Food and boarding."
缺點： "No comment."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Service was good... Entertainment and food was on par with what I expected"
缺點： "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
優點： "The flight got us there and back as planned."
缺點： "Uncomfortable seats"
優點： "Bibimbap at dinner was nice, breakfast choices were not so great."
缺點： "Even with a second seat extra, the entire flight was impossibly uncomfortable."
優點： "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
缺點： "Food was not very tasty"
優點： "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
缺點： "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Comfortable flight, flight attendants were courteous, toilet was always clean."
優點： "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
缺點： "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
缺點： "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
優點： "Attentive service from flight staff 2 meal service each way in economy"
優點： "Indian music in Audio section and Bollywood movies"
優點： "Service counter check in was very helpful"
優點： "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
缺點： "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "Cleanliness of the restroom and hospitality"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "Never problems with JAL"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "good flight"
缺點： "food is ok"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "The staff were awesome. The facilities were good."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Food & entertainment"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Amazing customer service, flight attendants could not be more welcoming."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The cabin crew is very nice , pleasant & the captain did a great job!"
缺點： "Maybe a change in your food menu that you can include some continental items."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
My Complimentary upgrade was greatly appreciated, and the staff were courteous, attentive and friendly.
Tried to check in online as per usual - what a nightmare. Couldn't change my seat, tried 16 times and was rejected from process at change seat screen every time. Ended up having to phone BA at 5.30 am in the UK on my mobile from the US as was automatically allocated last row non-aisle seat - the worst place on the plane. On hold with executive club for 25 mins - I'm dreading the charges. Executive club customer service also couldn't change the seat (no reason given) but could see a free seat was available and would put a note about seat change for the airport check in staff. Got to airport - told no note on system and that UK BA executive club customer service staff had 'lied' to me by check in staff at san diego End up sitting next to toilet with constant noise all night. I will not fly with BA again (other than to try and use up existing avios). Virgin are now giving way superior service on my transatlantic routes and swiss air for my short hauls. This flight was confirmation that ba no longer offers good value or service.
Very friendly crew, but again had separated seats and had to swap.
Every flight I have American Airlines is delayed. This was no exception. This one was delayed over 2 hours.
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile.
缺點： "Getting all my luggage. Allowing my wife and I to sit together"
優點： "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
缺點： "The crew needs to be helpful and be courteous."
優點： "I had a great seat"
缺點： "Attention to detail by the gate attendant who totally missed that I was boarding the wrong flight"
優點： "Travel is becoming a pain ... what’s new?"
缺點： "Just the way travel has become —loathsome"
優點： "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
缺點： "If the flight would have taken off on time."
缺點： "AA needs to standardize their WiFi. Sometimes it is boingo, GoGo, or Panasonic or something other. Each has a different way of logging in. It is way too complicated. Sometimes you can watch on the iPad in a browser, other times you need a flash player or the AA app. Have a common way of at least accessing the internet, otherwise it can take 10 minutes to log in if switching from a GoGo yo Panasonic service. It is just too difficult and buggy. I am glad I don’t actually pay for the internet."
缺點： "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
優點： "Flight was fast and professional."
缺點： "Certain crew members could've been a bit more approachable and friendly."
缺點： "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
優點： "Crew was great! Flight was smooth and on time!"
缺點： "Air conditioning!!!"
優點： "Nice quick flight."
缺點： "Plane was really small. So we’re the seats."
缺點： "This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline."
優點： "The crew were nice and accommodating."
缺點： "The seat was not comfortable, my back was hurting from a very short 2hr flight."
缺點： "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"
優點： "Crew didn't show up was horrible"
缺點： "Schedule your employees beeter"
缺點： "Nothing you could do, it was a maintenance issue."
缺點： "More space for carry on luggage"
優點： "Best leg room last leg."
缺點： "Nothing specific."
優點： "Everything went smoothly. The flight landed early."
缺點： "Seat back in economy was uncomfortable for a shorter person. The head rest pushed my head so far forward that my back and neck were curved so much it caused upper back pain."
優點： "Not a challenging process from beginning to end."
缺點： "Aircraft seating was terrible! Seats were way too close together. Seats were uncomfortable. Couldn’t even get an entire soda from the attendant. Made me remember why I dislike flying."
優點： "Flt on time & comfortable. Crew outstanding!!"
優點： "On time departure and arrival."
缺點： "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
優點： "The cost."
缺點： "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
優點： "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
缺點： "Nogo gogo"
缺點： "Poor seating and lost my bag."
優點： "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
缺點： "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
缺點： "American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well"
優點： "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
缺點： "Nothing bad."
缺點： "the AA flight arriving to Charlotte experienced a door malfunction that delayed deplaning by 15 minutes. Not a big deal unless you had a close connection to begin with. Result was a dead sprint to Charleston gate where no attempt to hold the plane for those passengers. Also, a black, middle-aged woman with short hair working the ticket counter had the personality of a piece of cardboard with zero responsiveness. AA should reconsider who it places to interact with the general public."
優點： "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
缺點： "Terrible airline. Will not fly them again."
缺點： "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
優點： "Plane did not crash."
缺點： "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
缺點： "AA gate attendant assigned two of us to the same seat."
缺點： "customs in miami is aweful. long waits. its a long maze to get back to the domestic terminal as well."
優點： "Short duration"
缺點： "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
優點： "The flight attendants on both flights were very friendly"
缺點： "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
缺點： "The flight never happened, so all in all, things we're pretty terrible!"
優點： "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
缺點： "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
缺點： "Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding."
優點： "Indifferent crew and confused/disorganised service!"
缺點： "Crew needs to be more engaging and helpful..."
優點： "Flight was on time. Boarding was quick."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "courteous staff"
缺點： "no food, even for purchase, was offered no snack for 3 hour + flight"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點： "Some of the crew was a bit rude and snippy"
優點： "Very good flight experience"
缺點： "good planes, good services"
優點： "Finding my luggage and sending it to me was the best part of this flight."
缺點： "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Flight was nice and quick."
缺點： "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "The extra room on the exit row seat was definitely worth the premium!"
缺點： "The electrical outlet didn't work on my seat. Entertainment on the flight was a bit too pricey I thought as well!"
缺點： "DELAYED FLIGHT DIDN'T HOLD MY CONNECTION - MISSED BY JUST 15 MIN SEATS NOT COMFORTABLE - PREMIUM ECONOMY NOT WORTH THE EXTRA COST"
優點： "The flight was good, on time, and comfortable. Crew was polite and informative."
缺點： "The sound did not work on my screen, even after trying 3 different sets of headphones."
優點： "Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them."
缺點： "Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian."
缺點： "I have taken 6 flights with your company in the last two weeks. Each has had a minimum of 45 min delay. Your seats are very small. Your planes seem dated and have no entertainment system on board, oh unless I want to pay another $10 bucks for an Ipad.. Food , what food. You did not have half of the items on your own menu.. and when I bought some cheese and crackers, I had to remind the lady that cashews were in the picture too. You have a mediocre airline, nothing to brag about here."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Our flight was over an hour late getting to the airport in Morocco and when there we were left standing in the jetway after scanning our tickets for a good 30 minutes. The flight was so delayed, many of us missed our connecting flights and had to be issued later flights. I was originally booked to fly out the next day, which would NOT have worked out but was booked instead for 5 hours later. I stood downstairs for 2 hours trying to find my baggages, however, they never came where they were supposed to come out and I received 3 different answers on where they were. "They're at carousel 5," "you don't have to get them they will be checked to your final destination," no they're at carousel 3, so you can grab quickly and recheck upstairs." My bag wasn't at any of these places. I finally found a nice air Canada agent who took the time out of his day to actually go to the back and check on my bag to which he returned 10 minutes later with it. It was just "circling around back there" with nowhere to go. Had I not been persistent, my bag would not have made it to my final destination. I wish the story ended there but it does not. After a 5 hour wait, I sat at my gate which continued to say "American Airlines" I asked the gate if United Airlines flight was still leaving from there she just stated she "had no idea" frustrated, with no gate to go to with a flight leaving in 1 hour nobody seemed to know where our new flight was boarding. After 3 gate changes we were finally able to board our flight to D.C. I am sorely disappointment in both Air Canada and the YUL system. This would be my second time flying this way and both times I have had issues. It's too bad. I do not plan on doing so again."
缺點： "Crew was rude to me."
優點： "The flight crew were great and very accommodating."
缺點： "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
優點： "Overall service & friendliness"
優點： "I liked my seatmates on the flights."
缺點： "I didn't like that we only get one drink and no snacks."
缺點： "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
優點： "Got seats beside washroom so they don't recline. Makes it a tiresome journey. Fast check in, great pilot"
優點： "Delayed and still on time overall great experience"
優點： "Better than driving 19.5 hours home comfort wise but much more expensive for 4 people. Would have driven if our stay was more than 10 days."
缺點： "- Overhead storage was occupied by someone else sitting in a seat rows away so I had to store my carry on under the seat in front of me reducing my leg room even more than the cramped seat."
缺點： "The space between the row seat has become too narrow."
優點： "Comfortable ride and on time"
缺點： "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
缺點： "How can delayed over a hour for such a short flight?"
優點： "From boarding to disembark net was ok"
缺點： "No refreshment on board"
優點： "The flight crew seemed very helpful and friendly. The pasta meal was good."
缺點： "Too many people are allowed to bring too much carry-on baggage on board. I saw a family of 3 with 7 large bags using all of the overhead storage space on 2 sides of the aisle. Women were bringing on 2 carry on bags plus their huge, oversized purses. The limits should be strict and enforced- one bag, one personal item. Their selfishness causes problems for other passengers and the flight crew."
缺點： "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
缺點： "Delays,multiple gate changes, poor waiting areas for express flights!!!"
優點： "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
缺點： "Leg room is HORRIBLE for a man 6 feet tall"
優點： "Air Canada did put us up in a hotel for the night when they cancelled our flight."
缺點： "The airport was so crowded that we couldn't get a flight out of Munich to anywhere else."
優點： "Crew accommodated me with extra water."
缺點： "Only unhealthy expensive food purchases on 5 hour flight! Not even a complimentary snack!"
缺點： "More leg room and more shoulder room."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Once on board, everything was great."
缺點： "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
缺點： "They skipped me for drinks"
優點： "Great service from the tiny crew. No issues with boarding, either."
缺點： "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
優點： "I loved how smooth the flight was"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Nothing about United is good."
缺點： "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
優點： "Left on time and arrived early. Crew was great."
缺點： "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
優點： "2 sear rows so no middle seat"
缺點： "Late departure"
優點： "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
優點： "everything was on time and no one got kicked off of the flight!"
優點： "Attendants were great"
缺點： "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
優點： "Upgraded to 1st class for balancing purposes; flight attendants really friendly and professional"
缺點： "Flight movie didn't work"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "The flight was canceled and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
缺點： "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Not very many people on plane so we were able to space out more."
優點： "Left on time and landed early"
優點： "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
缺點： "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
缺點： "back of lane smelled like lavatory - ugh"
優點： "Roomy space. Nice staff"
優點： "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
缺點： "We were delayed 3 hours, and didn't get in until 2:00am"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "I was fine"
缺點： "boarding zones were off"
優點： "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
缺點： "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Everything was great"
缺點： "I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Professional and timely"
優點： "Great service"
缺點： "Waiting an hour to take off"
優點： "I was given TSA precheck which was great."
缺點： "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
缺點： "There were a lot of children on the flight."
優點： "Crew pleasant."
缺點： "Tight space and no food to speak of."
優點： "Most things"
缺點： "Some things"
缺點： "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."