Korean Airlines has excellent service as usual. Will definitely fly with them next time.
Accommodating flight attendants. Good knee space. Good food.
Delta is horrible from start to finish
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
缺點： "I got turned around at the gate so never flew out."
優點： "The crew were good and very pleasant."
缺點： "The food was pretty gross. I don't know how you can pass that for food."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "The first meal was awesome! The second one was so-so."
缺點： "Taking care more about suitcases customers"
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
缺點： "The seat needs more support very uncomfortable"
優點： "Great crew, good food, easy to watch entertainment , and food better than most airlines"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
缺點： "Great value ,excellent and friendly service."
優點： "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
缺點： "The planes are old. The space is tight, especially if you have long legs."
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
缺點： "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
優點： "The staff was courteous and kind"
缺點： "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
優點： "Oh this was such a great flight... service was perfect!"
優點： "good service"
缺點： "need variety of food"
優點： "We flew business class. Seats and service were fantastic."
缺點： "Entertainment system was pretty good"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "Love the service on this flight! Super friendly and quick to service."
缺點： "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
優點： "The food was wonderful."
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
缺點： "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
優點： "The food was delicious. Stewardesses awesome."
缺點： "Ths length of the flight, but that is normal."
優點： "Leg room, choice of food and everall services"
優點： "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
缺點： "The choice on entertainment is limited. It did not impact me much but will like to have more options."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Service, food, entertainment"
缺點： "Can't choose my own seats"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Very friendly crew and quick boarding process"
缺點： "Seat is a bit narrow,"
優點： "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
優點： "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
缺點： "Slight delay in departure"
優點： "Comfortable seats, good meals"
缺點： "Can't book seat ahead of check in."
優點： "The selection of fellow PAX, the cabin staff"
缺點： "No supersonic flight"
優點： "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
優點： "Food was good but breakfast omelet was barely warm."
缺點： "Need more room on such a long flight. Also, more movies and TV episodes."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "perfect service"
優點： "Service counter check in was very helpful"
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "At Incheon Airport, many passengers were taking up three seats and sleeping, very rude. The plane was already scheduled to be late by twenty minutes, blaming the weather(light snow). While checking in at the gate, the flight attendant gave my wive a hard time about her USA Visa. She has a spouse Visa with the first picture ID having expired and a current USCIS extension letter explaining that this is perfectly acceptable. The male flight attendant asked her for another letter, and none exists. We did get on, he called USCIS to verify this, but we were the last to get on and this started the delays. It is also a little embarrassing, since all of our paperwork is alway in order. We are not criminals. The next delay before leaving was that there were two unclaimed, untagged suitcases on the plane. The flight attendants were running back and forth trying to resolve this, but this was at the last minute when we were trying to take off. The plane then had to be deiced causing even a further delay coming to one and a half hours. As we "almost landed" at O'Hare in Chicago, the plane was ready to hit the runway(within feet), but pulled up at the last minute and accelerated with out explanation. I know they were trying to avoid an accident, but this seemed like bad planning or miscommunication. Next, we were fling over Lake Michigan turning around. It appears we landed on a runway facing west as opposed to facing east. There was no explanation about this, except that we would be delayed even longer. Prior to our deplaning, the flight attendants moved many of the people in the back of the plane to the front empty seats. I believe this was due to the lengthy delay and these must have been passengers with interconnection flights. This was a nice gesture of customer serve, but it was very disrupting to my wife and myself. Since we were detained at the gate, we were upset during the flight, and had a hard time relaxing. This last minute commotion made our flight more nerve wracking. This flight is over 12 hours long, and we expected to sleep/relax and become reaccustomed to the 13 hour time difference. This did not happen. Finally, we live near O'Hare, and our neighbor was doing us a favor and picking us up. Due to the lengthy delay, we had to reschedule our lift home, just another incident to add to our anxiety."
缺點： "I have often flow n with Korean Airlines and praise the company to my friends. Our last flight KE037 seems to be an exception, not a rule. Overall, I still like Korean Airline, but next time, sadly I will remember some of these problems,"
Very clean and on point with the timing
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
缺點： "Superior customer service"
缺點： "Great crew and flight! Cheers!"
優點： "Flight was smooth and short"
缺點： "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
優點： "Was boarded promptly"
優點： "Food selection, service, and variety of entertaining entertainment options."
缺點： "More leg room for economy."
缺點： "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
優點： "Better than spirit"
缺點： "Very late and boarded too long before leaving the gate."
優點： "Quick boarding, extra space to put things in front of you"
優點： "Great leg room"
缺點： "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
優點： "All things connected to the flight were just right"
缺點： "Nothing was an issue."
缺點： "They ran out of blankets, earphones on the flight"
優點： "We left and arrived early. Smooth flight overall just a great experience"
缺點： "We couldn’t have peanuts. Not really a negative but"
優點： "On time. Connecting through Atlanta is quick and efficient"
優點： "Flight was on time, flight attendants were very nice and professional."
優點： "Nothing in particular stands out."
缺點： "The boarding process seemed backward, took longer than usual to board the plane."
優點： "On time! Easy boarding!"
缺點： "They had problems with both the wifi and the entertainment system. Super friendly crew further."
優點： "We landed earlier than expected"
缺點： "Bathroom was very smelly"
優點： "On Time"
缺點： "No opportunity to purchase additional food"
缺點： "Got put on standby despite having purchased my ticket over 1 month in advance"
優點： "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
缺點： "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
優點： "We made it it was short 1 hour 11 min"
缺點： "I had a long lay over it was more then 12 hours"
優點： "gate staff were great"
缺點： "plane cabin staff looked overworked"
優點： "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
缺點： "2 hour delay. Got a free bottle of water."
缺點： "Everything was perfect"
優點： "Plane was clean. Hotel due to missing connection was nice."
缺點： "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
缺點： "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
優點： "Friendly but efficient. Allowed me to keep my bag with me without a fight."
優點： "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
缺點： "Wi-fi should be free. Put chocolate into the snack options."
優點： "Was a nice flay , thanks"
缺點： "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
缺點： "No seat assignment prior to arriving at the gate"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Everything else good."
優點： "Very good."
缺點： "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
優點： "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
缺點： "Made me check a small bag and let others carry on 2 and3 bags very rude"
優點： "The passenger seated next to me with a sense of humor about our situation."
缺點： "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
缺點： "No entertainment and only pretzel and peanuts available"
優點： "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
優點： "Arriving and departing flights were at totally opposite ends of airport"
缺點： "My suitcase was damaged(torn through!)"
優點： "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing.
缺點： "WiFi wasn’t working"
優點： "The crew &entertainment"
缺點： "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
優點： "Nice and easy. Smooth the whole way"
優點： "Very uncomfortable seat - and I’m thin."
缺點： "Outlets not working for my row"
缺點： "Taking off on time. But they did get another plane. We arrived about 5 hours late."
優點： "Extra seat width would always be nice"
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
優點： "Yes very pleasurable."
缺點： "There’s no headphones aboard for entertainment"
缺點： "Delayed due to malfunctioning plane"
優點： "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
缺點： "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Very uncomfortable American airlines is the worst"
優點： "departure and arrival time"
缺點： "the passenger next to me smelled horrible"
缺點： "Flight delayed and bot enough overhead space."
缺點： "Boarding was haphazard"
缺點： "Outdated airplanes"
缺點： "Flight delay, no beverage service"
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "The option to hear the flip down LCD screens. Though I didn’t use them."
缺點： "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
優點： "The crew and planes were excellent."
缺點： "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
優點： "Entertainment system and new plane"
缺點： "Landing was a little rough"
缺點： "Last to board with a young child."
缺點： "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "It was a very short flight so not too much to go wrong."
缺點： "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
優點： "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
缺點： "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
缺點： "Carry on limitations"
優點： "The crew, and the plane, confy. Was a good flight in general."
優點： "Somewhat disappointing on the snack options..."
缺點： "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
優點： "Good assortment of movies"
優點： "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
缺點： "No entertainment options, I'm assuming because of short flight. No tvs."
優點： "New plane"
缺點： "Crew was ten minutes late"
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "The flight was on timely"
缺點： "The staff was very informative"
優點： "excellent services from employes"
缺點： "The seats on this plane seemed narrower than any plan I have flown on. I have never had a seat where both my hips were touching side of seat at same time"
優點： "Smooth trip"
缺點： "Delay delay delay on the flights"
缺點： "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
優點： "Very courteous crew!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Boarding process was easy"
缺點： "Would've like more entertainment options, like screens at each seat or plug outlets"
優點： "Great crew. Excellent service."
缺點： "Seats were a little uncomfortable. Could be more softer."
優點： "We did not have to wait long for our luggage."
缺點： "Our flight was delayed over an hour."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Great crew"
缺點： "Very uncomfortable seats"
優點： "Quick, not overcrowded"
缺點： "WiFi didn’t work when I paid for it"
優點： "Quick service, pilots witj trusting calm voices."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "There was three hour deley because the pliain didn't arrive on time."
優點： "Almost everything"
缺點： "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
優點： "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
缺點： "Cabin temperature"
優點： "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
缺點： "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
缺點： "Re- routed to arrive 36 hr later, luckily I didn't get the message of flight delay until I hear the airport at 4 am. I was rerouted by an attendant 14 hours. And was able to work the next day. My bag made it 3 days later to me because it was only booked on the 1 plane not all the way through to Tampa."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Not sitting by my wife."
優點： "I had a good flight!"
缺點： "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
優點： "Nice crew"
缺點： "Lost luggage twice!!"
缺點： "See flight from honolulu to denver"
優點： "Great seats, organized boarding"
缺點： "Too many loud unnecessary announcements"
優點： "Landed on time"
缺點： "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
缺點： "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew was good, food terrible."
缺點： "Most of it"
缺點： "No power in seats, no in-flight TV/movie without paying more, longer flight made that more important."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Wi-Fi wasn't available"
缺點： "Why is it that an a thirty minute flight I can watch entertainment on my own device but when I am on a two-hour flight with a TV in the headrest that I'm not able to watch anything without paying for it first? I've already paid for the ticket, I don't want to pay for freaking a movie too. Especially after having a three-hour layover and having the gate change 3 times on me"
優點： "The cookie was wonderful . I was shaped like a waffle & had caramel inside. The package even instructed how to warm it up over the top of my coffee cup. Also, all the United personnel were great!"
缺點： "Our flight departure was delayed from Tampa to Chicago cause they switched planes. Thank God I didn't miss my connection flight."
缺點： "Not enough overhead storage"
優點： "On time. Organize boarding"