優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
缺點： "The food is getting terrible. They had better food a year ago."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
缺點： "slow service, inconsistent, they skipped my row for service???"
優點： "Flight attendants are really kind and patient."
優點： "Boarding at Narita was excellent. Comfort in Economy isn't great, although as expected. The food was good, the crew excellent."
優點： "Good service"
缺點： "Food was almost as bad as on American carriers"
優點： "Thanks for the sparkling wine"
優點： "The staff was so exeptional. Always there to assist mg needs. They are the true definition of guest service. Love there smile so genuine."
缺點： "Long lay overs. 15hours layover at narita tokyo then I wasn't able to catch my flight going to PHL due to 1hour lay over at Chicago O'Hare."
缺點： "All very good"
優點： "Everything except with boarding."
缺點： "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."
優點： "TIP TOP INTERNATIONAL SERVICE AS ALWAYS"
優點： "Flying with JAL blew my mind. From checking in at the counter to leaving the aircraft at our destination, the customer service was the best I've ever experienced flying. They were friendly and quick in the check in process, the line moved in a timely matter. One of the best perks that I really enjoyed was the free check in luggage and free movies while flying. Not to mention the yummy food they provide. The Flight Attendants were so sweet and made you feel welcomed. I slept about the entire flight and when I awoke the Flight Attendant stopped by and let me know I missed the meal service, but they saved my tray if I would like to eat it before we land."
優點： "Crew cleanliness of bathrooms"
缺點： "Food and very tight seat"
優點： "Amazing airline to fly especially with kids! We got diapers for my 2 kids and toys and baby food! There was lots of leg room unlike most airlines and the aisles were wide enough for us to walk the kids around. And the staff was beyond amazing! Thanks for a great international travel experience with kids!"
優點： "Most amazing cabin crew I've flown with. Thank you so much."
缺點： "The entertainment system went down. I slept anyway so no big deal but please check the electronics onboard before takeoff.."
優點： "Service on board was excellent and the staff was very attentive even turning up the air conditioner in the cabin when I mentioned that I was hot."
缺點： "They wouldn't give me a seat assignment in advance even though I told them they I needed a window seat because I get claustrophobic. They kept telling me that I will just have to wait until I get to the ticket counter to check if there is availability and that can't promise me anything."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "Seats are spacious even for economy class."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
缺點： "Better food, better selection movies"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The crews on board were amazing!"
缺點： "The service from the ground staffs are not as good a the crews onboard."
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
缺點： "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
缺點： "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
優點： "Love the promptness of services, always with a smile!"
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "Comfortable, full service through the night.."
優點： "Liked the service"
缺點： "Nothing special."
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
缺點： "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
缺點： "The crew was rude when asking me to window shed."
優點： "Superb service throughout from check in to on flight."
缺點： "Seat on outbound had a slight issue."
缺點： "My Vegan meal was terrible."
優點： "the selection was impresive to m"
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "Service was best in class"
缺點： "Planes are old. They never seem to use newer planes on the Brisbane leg."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
缺點： "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
優點： "Customer service and food couldn't be better."
優點： "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
缺點： "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
優點： "It's good that they have vegeterian options"
缺點： "Indian food was stale"
優點： "Comfortable, warm with food you could eat! What more could ask from standard economy class"
優點： "It was convenient"
缺點： "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
缺點： "Same price as Singapore airlines but it's a budget flight - silk air"
優點： "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
缺點： "Not one complaint"
優點： "The crew was attentive, hard working and pleasant."
缺點： "Like most airlinesuccessful the space was cramped."
優點： "1) New seats 2) Good IFE 3) Helpful crew"
缺點： "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
優點： "entertainment system and plane ambience"
缺點： "Office CS not professional."
優點： "Best price."
缺點： "Attendants were beautiful but less than accommodating. Terse even. I've flown Singapore for years and have noticed a gradual decline in attitude and manner of flight attendants."
缺點： "Terrible seats for sleeping?"
優點： "I enjoyed the food. I enjoyed the seats they were comfortable and had good leg room. I enjoyed the recent entertainment that was available."
缺點： "I put that I was allergic to sea food but the salads all came with seafood."
缺點： "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
優點： "Flight delayed 7:16 hours"
優點： "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
優點： "Nothing about thto flight was enjoyable."
缺點： "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
優點： "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade."
缺點： "Very good"
缺點： "Food was not awful and most item not available in Fist Suites"
優點： "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
優點： "Total service extended was very nice"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
缺點： "Crew should keep eye on the toilets. The waste basket was backed up."
優點： "Loved the entertainment options."
缺點： "Food was horrible and cabin crew was not nice or friendly."
優點： "It was a smooth and pleasant journey."
缺點： "Menu options were somewhat limited"
缺點： "Broken seat, little leg room...A380 is a much better plane than the airbus."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "They were on time and excellent service all the way. It couldn't have been better."
優點： "Friendly crew, great extras, great food. Superior experience with this airline."
優點： "Great hospitality from the crew and quality plane facilities."
缺點： "Entertainment system was older version than the flight to Dubai. Also less legroom in this model 777"
優點： "Clean bathrooms, new plane"
缺點： "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
優點： "Flight staff was responsive and courteous."
缺點： "Seats are hard. Had to sit on pillow and blanket to soften. Entertainment screen did not work properly (would not follow finger movement - seat 45A. I did not tell staff."
優點： "On time and cheap flight"
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
缺點： "Not much I didn't like"
優點： "Service, food and entertainment"
優點： "Great experience"
優點： "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
優點： "As always crew was great."
缺點： "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."
優點： "1. Check-in counter staff is nice 2. Entertainment systems are nice."
缺點： "1. Issue with crew, one of crew member forgot to serve food and after reminding they did not have vegetarian option hence have to stay without food, disappointed with kind of service even after booking ticket with competitive price and providing meal choice in advance. Somehow they managed a vegetarian meal but didn't provide any cutlery to eat which is highly unacceptable. Apologies don't serve any purpose if the passenger remains hungry just because of ignorant staff. 2. About entertainment option, less new bollywood movie choices"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
缺點： "Food menu must change. Vegetarian Indian food menu is boring."
優點： "Good overall experience."
優點： "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
缺點： "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
缺點： "Food wasn't that great. They ran out of choices"
優點： "I liked the variety of movies and series and I liked the friendly Ness of the cabin crew"
缺點： "There was nothing I didn't like."
缺點： "Nasty unorganized corporation that treats passengers badly."
優點： "Flight attendants were very responsive to my basic requests."
缺點： "It was a flight to Egypt, so boarding was more akin to a cattle car boarding. Typically, Emirates at Dubai Airport is quite organized, but again boarding was more Egyptian style."
優點： "Service was amazing great entertainment system unfortunately the wifi did not work and the choices of food was average"
缺點： "Wifi did not work on board"
優點： "Emirates made our travel very comfortable. The crew was very pleasant and supportive. My husband wasn't keeping well and they arranged for whatever I needed with a smile on their face. Would definitly make a point to book Emirates next time I travel. Thank you"
缺點： "The flight crew was very rude. I had already been flying for over 18 hours before I boarded this flight. The crew was not courteous enough to consider that. Upon asking for some water, I was asked to wait until it was time for the crew to serve the drinks to all passengers."
優點： "Uneventful but delayed, my son was getting worried in Tampa. Tilak"
缺點： "The flight was delayed, which made it more tiring than expected. The omelette was not as good as the meal I had on the other plane."
優點： "Good service"
缺點： "Didn't have any problem"
優點： "It is an excellent airline with a high level of service and terrific amenities."
優點： "Emirates is my favorite airline to fly. Good food and comfortable seats even in economy class."
缺點： "No complaints"
優點： "Everything! Thanks"
缺點： "Everything was perfect"
優點： "Fantastic journey no problems at all thanks kayak....."
優點： "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
優點： "Great staff on board!"
優點： "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
缺點： "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
優點： "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
缺點： "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
優點： "crew was wonderful."
缺點： "leg room slightly tight for 12 hour flight."
優點： "Service and food is good, crew is helpful"
缺點： "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
優點： "Generally efficient and comfortable."
缺點： "Leg room seemed a bit tight and the food didn't seem fresh."
優點： "I was delivered from point A to point B"
缺點： "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
缺點： "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
缺點： "my seat was uncomfortable"
缺點： "it was late to arive"
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "crew, food, entertainment was great. Seats were terrible"
缺點： "It was hot and the served the food very late. Passengers were all hungry and complaining."
優點： "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
缺點： "It was all good(which I rarely get to say these days on any carrier)"
優點： "Everything, starting from the airport's employee"
優點： "On time"
缺點： "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
缺點： "The crew is really rude and unhelpful and the seats not clean"
優點： "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
缺點： "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
優點： "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
優點： "Fine flight"
優點： "Food was tasty and diverse"
缺點： "The entertainment system on the flight did not work."
優點： "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
缺點： "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
優點： "Good food, boarding according seat numbers enforced"
缺點： "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
優點： "Flight timing and the crew were excellent"
優點： "Great value for the money. Excellent customer service."
優點： "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
缺點： "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
優點： "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
缺點： "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
優點： "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
缺點： "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
優點： "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
缺點： "Flight didn't start boarding until posted departure time and no announcement was made. the food was horrible and smelled horrible. Airplane exhaust was permeated the cabin making passengers nauseous,"
優點： "I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen."
優點： "i love the fact that there is a chef on board..and that hey give the electric candke fior dinner. food is excellent. the lounge in instanbul (business) is impressive. the ver best lounge in the world, i would say:)"
缺點： "the ride was very bumpy: lots of turbulence. Of corse it is not the fault of the pilot, although more communications from the crew would be helpful. in general, there is very little communications from pilot/crew to passengers."
優點： "Very pleasant and accommodating staff."
缺點： "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."
優點： "The food is the best."
優點： "The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful."
缺點： "The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint."
優點： "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
缺點： "Leg room in economy line."
缺點： "Good flight with excellent customer service"
優點： "not so much"
缺點： "old aircrafts and our business class chairs not really a bussiness chair ,need more work training for the staff english !"
優點： "Everything, from the crew to some of the best food the airlines do ever provide. I would definitely more than likely recommend this airline to my friends in the future without hesitation."
缺點： "Earphones were never provided to us; I think they should find a way to change that part of entertainment, as we don't have to ask for that service."
優點： "Fast boarding"
缺點： "No wifi on the plane"
優點： "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."
缺點： "I ORDERED A WHEEL CHAIR FOR MY MOTHER. THERE WAS NO WHEEL CHAIR WHEN WE BOADED OUT THE PLANE"
缺點： "I have missed my flight to Bahrain because they made me late and I was waiting for 6 hours on the airport and they transfer me to Gulf air, and I didn't receive my laggege till now this was the wrost trip in my life"
缺點： "My video system did not work"
優點： "my borden pass had no gate no"
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
缺點： "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
缺點： "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
優點： "Yes very pleasurable."
缺點： "There’s no headphones aboard for entertainment"
優點： "Everything on time."
缺點： "It was a short flight so the A/C didn't affect my throat."
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Very uncomfortable American airlines is the worst"
優點： "The seats were comfortable"
缺點： "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
缺點： "Boarding was haphazard"
缺點： "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
缺點： "Over 90 minutes delay on arrival time on a less than 2 hours flight"
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
優點： "Trip non stop"
缺點： "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
缺點： "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "The option to hear the flip down LCD screens. Though I didn’t use them."
缺點： "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
缺點： "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
優點： "The crew and planes were excellent."
缺點： "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
優點： "Entertainment system and new plane"
缺點： "Landing was a little rough"
缺點： "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
缺點： "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
缺點： "Last to board with a young child."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "It was a very short flight so not too much to go wrong."
缺點： "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
缺點： "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
缺點： "Carry on limitations"
優點： "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
缺點： "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
優點： "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
缺點： "No respect for customers anymore"
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "The flight was on timely"
缺點： "The staff was very informative"
缺點： "3 hours late"
優點： "The crew was great and really helped calm my nerves about flying."
缺點： "The seats were old and uncomfortable."
優點： "Smooth trip"
缺點： "Delay delay delay on the flights"
缺點： "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
優點： "There was a bit more room in the seat and more comfortable. The crew was helpful."
缺點： "The isles are far too narrow. Didn't at all care for the snack options."
缺點： "Flight was 40 minutes late in departing. Was not announced at gate."
缺點： "Cramped seating and I'm not an overly large man."
優點： "I eventually arrived at my destination in one piece and found my luggage."
缺點： "Flight delayed, yes I can understand a delay but not only was it delayed, but at the exact time we are originally scheduled to board they switched gates. Not just over one or even ten gates but fro gate D51 to gate D1. In the Miami Airport that is at least a 1 mile walk. At the time they switched gates there was no notification that the flight was also delayed by nearly or should I say over an hour. This causing people to scramble, run and drag children to make sure they weren't late for boarding then when everyone arrives to the new gate, they flight is delayed by 30! Minutes. That alone pisses people off but then after waiting that time, it's delayed again at least another 30 minutes. Just not well managed!!!"
優點： "Seating space"
缺點： "No entertainment. Internet access too pricey!"
優點： "I had a bad experience with the initial flight, but the connection flight was better."
缺點： "I waited 10 hours to catch this flight to my final destination. AA lost my business after this trip."
優點： "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
優點： "Not only did they hold our connecting flight while we ran to catch up, our suitcase actually made it too! I still can't figure out how they could have accomplished this."
缺點： "Smaller plane, less leg room, no entertainment options, more of a no-frills "puddle jumper" kind of flight"
豁免更改費用。 搜尋到 克利爾沃特海灘的彈性機票