缺點： "Flight delays are always disappointing."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "The crew amazing. Food was great"
缺點： "Nothing. This company deserves its reputation for excellence."
缺點： "I am satisfied with AA overall."
優點： "All exquisite dishes they served were excellent !"
優點： "Food was good. Good leg room. Smooth flight."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Customer service was on point . Thanks Again !"
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
缺點： "BA flight with poorer screens and food than JAL"
優點： "Excellent food. Lots of food, drinks. Comfortable plane."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
優點： "Courteous and helpful crew members and I liked the delicious meal served during our flight."
缺點： "Didn't get to go. Thanks for selling me worthless insurance."
優點： "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "prompt check in , ample baggages allowances, food and overall steward services."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "All was fine"
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "The service was excellent and the food was awesome as always!"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
缺點： "Free Wi-Fi would be nice"
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點： "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點： "Best R/T I have had, service to food to cleanliness."
優點： "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
缺點： "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
優點： "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點： "They need some vegetarian options for meals."
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "The crew are so courteous and helpful."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "It was fast and the crew got right to it as far as take off and getting home."
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
缺點： "The food was not as good as in my previous flights."
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
缺點： "Food choices very limited, and quality is sub-par."
優點： "Wonderful service"
缺點： "Food was on the very bland side"
優點： "Very good experience with ANA."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "Everything is perfect!"
優點： "I like the food, service, and punctuality."
缺點： "Nothing I do not like"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
優點： "the service is good"
缺點： "the seat is too small"
優點： "Cabin crew provided great service!"
優點： "The food, service and entertainment options were definitely good."
Have to stand 1 + hours to board, very crowded gate
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
優點： "Crew were amazing and great entertainment"
缺點： "Boarding could be better"
優點： "everything, the crew was efficient"
缺點： "more African entertainment to be added on the Johannesburg route"
優點： "The staff was amazing"
優點： "The crew were excellent"
缺點： "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
優點： "The crew was amazing"
優點： "I like everything in Singapore airlines"
優點： "Crew was friendly. Seafood pasta was good."
缺點： "I wish all airlines have a foot rest."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
優點： "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
缺點： "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
優點： "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
缺點： "The food was disgraceful, the entertainment, the quality of the movies was poor.."
優點： "Excellent crew, service and food"
優點： "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
缺點： "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
優點： "Entertainment ok but not newest, boarding smooth, food ok"
缺點： "Long waiting time for baggage, food not exceptional"
優點： "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
缺點： "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
缺點： "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
優點： "Movie selection was great. Food was decent. Comfort was expected"
缺點： "Our seat neighbors were annoying, but nothing the staff can do about that!"
優點： "Everything was good"
缺點： "No complaints"
優點： "Great service and comfort."
缺點： "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
優點： "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "Service is the best among the airlines I’ve ever taken"
缺點： "Never ever get free upgrade"
優點： "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
優點： "There was nothing to complain about..a very friendly staff, departure on time !"
缺點： "No newspapers and magazines on board !"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
缺點： "Too cold"
優點： "Friendly, smiling staff, ever happy to help, nice food"
缺點： "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
優點： "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
缺點： "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
優點： "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
缺點： "Economy class isn't great for a long haul flight but the staff make it much more bearable."
優點： "I got in some exercise during the delays and gate changes"
缺點： "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
優點： "The staff were helpful, once I had complained enough."
缺點： "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
優點： "Great service and very friendly staff."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Professionalism and friendliness of crew"
缺點： "Seat not great for my length even though it was business class"
缺點： "cramped uncomfortable seats freezing cold"
優點： "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
缺點： "Wish the food could have been better and the choice for dessert wider."
缺點： "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
優點： "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
缺點： "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
優點： "Everything on time."
缺點： "Nothing really bad one food on return flight not great but ok."
優點： "It is really nice to have a direct flight option to Singapore"
優點： "Lots of movie and game options"
缺點： "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
優點： "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
缺點： "There is nothing I did not like."
優點： "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
缺點： "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Just because I have bought my ticket on points I was not given a chauffeur driver."
優點： "Crew helped me with a chamomile to help me sleep."
缺點： "It was quite good"
優點： "Unprofessional crew member how to treat as GOLD member in business class cabin"
缺點： "No comment"
優點： "Easy to check in, outstanding crew!"
缺點： "Old, old, old plane! :("
缺點： "Luggage claim in chennai"
優點： "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
缺點： "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
優點： "I was happy with all aspects of the flight"
優點： "The food was very good, the seat was comfortable, the entertainment was great."
缺點： "Water could have been offered more frequently. I got a bit dehydrated."
優點： "I had my seat changed due to my injured leg, staff acted swiftly, flight was relaxing."
缺點： "They ran out of options on the food and considering it wasn't a full flight that surprised me."
優點： "cheuk in 快！吾使等太耐！"
優點： "I love everything about Emirates."
優點： "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
缺點： "Very small plastic cups of water. On-board on call crew service was slow."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
缺點： "Child kicking seat from behind for entire flight"
優點： "Very efficient. Fab selection of movies."
缺點： "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"
缺點： "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
優點： "Lots of selection in movies"
缺點： "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
優點： "Great and friendly cabin crew. Lots of movies to chose. Food was great."
缺點： "All was great"
優點： "The flight on the A3800 was great."
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
優點： "To be honest I liked everything with this flight"
缺點： "I didn't get upgraded to business or first class ;) Maybe next time though"
優點： "Good service, great crew, comfortable seat and pitch."
缺點： "The food was mediocre compared to usual standards."
優點： "We had good seats & crew were friendly, but not as good as the Sydney to Dubai crew"
缺點： "The lateness of our departure with no reason given from Dubai."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
優點： "Good space for economy class"
缺點： "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
優點： "Flying with Swiss Air instead"
缺點： "Our connecting flight coming in from Crete was delayed and we arrived in Athens too late to make our flight home. The Emirates service desk offered no help in getting us on the next flight home. They were booked full the following day with the exception of business class seats and were going to charge us an additional $4000 which included $600 each for being a no show. They refused to waive any fees so it was drastically cheaper to fly home with another airline. I am most disappointed in their lack of effort to assist us in getting home and they really showed no concern. I will never fly this airline again."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
缺點： "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
優點： "Vego food was provided Lots of meals"
缺點： "Some of the food wasn't as tasty but it's airplane food"
缺點： "Significant delay in Dubai. Food vouchers handed out while change of plane which made it like feeding time at the zoo. Late boarding on new time. Food service was 6+ hours after the vouchers were handed out. Crew spent more time socializing with each other than servicing the passengers."
優點： "food was ok service was excellent fiji airways good Emirates nice girls and good service"
缺點： "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
優點： "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
優點： "Very happy travelling with this airline"
優點： "Would fly again. Really great airline. Food, staff and comfortable"
缺點： "The seat in BC is too small should get a new plane with bigger seat."
優點： "Seats are the most UNcomfortable in Asia."
缺點： "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
優點： "The crew were very accomodating and hospitable."
缺點： "The food"
優點： "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
缺點： "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
優點： "The lounge"
缺點： "It is no total flight old plane."
缺點： "Services can be better"
優點： "The Crew was very Good and yes the seats were comfortable."
缺點： "I think they did the great Job"
優點： "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
缺點： "Absolutely nothing."
優點： "Amazing crew lounge just great airline"
缺點： "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
優點： "Thai airways is always good, they are always one of our carriers of choice"
缺點： "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
優點： "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
優點： "new plan and equipments are good"
優點： "I like the food and crew are very helpful and has a smiling face."
優點： "2 empty seats next to me"
缺點： "The plane was delayed about 30 minutes. They should improve this."
優點： "sit was ok. stef was 100%"
缺點： "morw games in screen"
缺點： "Food was disappointing being vegetarian Flight was hot then cold then hot then cold Quite cramped when people put the seats back and couldn’t eat food easily Delayed on takeoff"
優點： "Good friendly staff. Good flights"
缺點： "Food wasn’t good. Movies selection is not good."
優點： "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
缺點： "食物差 設施差"
優點： "The dedicated check in area that led to its own screening and immigration"
缺點： "Food service was a little slow, not a good selection of movies"
缺點： "Bus gate on arrival"
優點： "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
缺點： "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
優點： "Crew were polite and nice. Food was good"
缺點： "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
優點： "Excellent service everything was perfect. Want to fly again on thai."
缺點： "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"
缺點： "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
優點： "On time and service"
缺點： "Not much variety for music options in entertainment"
缺點： "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
優點： "Very efficient and attentive service . On time departure and arrival."
缺點： "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
缺點： "No snacks or drinks offered between meals."
缺點： "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
優點： "Crew very unhelpful"
缺點： "CREW NO GOOD"
優點： "Great carrier flown with all the others thai airways best!"
缺點： "Had to ask for blanket not on seat ready for use."
優點： "Good customer service."
缺點： "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
缺點： "no headphones or media available."
缺點： "3 hour delay made it difficult to be thrilled about anything"
優點： "Flight was fine. Good entertainment. Skychat nice add on"
缺點： "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
缺點： "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
缺點： "film choices, old or irrelevant or American."