優點： "Landed early and everything was just as expected."
優點： "Plane was good except the seat which was hard and not reclining enough and headset was “hard to hear”. Services were good but food (meals) were awful."
缺點： "Need to look for better chef or food provider"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The crew was really nice"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "We were able to use a friend’s first class companion upgrade"
缺點： "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
缺點： "We had a 3 hour delay."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "A little late getting started, otherwise OK."
缺點： "No TV Screens, everything needs to be purchased on board."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Loved that I was in the single seat and it was a quick flight"
優點： "We had a tail wind and the flight was super fast!"
缺點： "The were a lot of screaming babies around."
優點： "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
缺點： "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Clean waiting area; enough room overhead for my carryon bag."
缺點： "Couldn't get internet based entertainment on my iPhone as advertised"
缺點： "Flight delayed 2 hours"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
缺點： "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
優點： "The flight attendant was professional and pleasant"
缺點： "Boarding in Houston was disorganized"
缺點： "Two hours late!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "2 flights today. Both delayed. Both with no free entertainment or any attempt to make up for the horrible problems. Service was non existent on the first and limited on the second."
缺點： "There is very little to like about united. Instead of taking the opportunity to offer some free comps to the passengers on either flight for the delays they just brushed it off as business as usual. Poor choice when a little hospitality goes a long way."
優點： "Onboard service"
缺點： "The fact that we had to pay extra in order to have room to Cross our legs."
缺點： "My flight was cancelled 3 times and I arrived at my destination at approximately 10:30 p.m. instead of 11:15 a.m."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"
缺點： "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
優點： "Delays, rudeness, doesn't have its act together. Must be United Airlines"
優點： "I like that after my 1st flight was cancelled, they booked me on another flight that is so delayed I'm still waiting at the airport!"
缺點： "I'm still waiting at the airport"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
優點： "great crew!"
優點： "Price though in future I will pay more to avoid United."
缺點： "My son was flying and arrived at airport without enough money to pay for his checked bag. I offered to pay by credit card but they refused to even talk to me. No one offered any suggestions and they were rude and uncaring. It's appalling to see people act that way. You will never get another dime of my money."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
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