優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "Almost everything"
缺點： "Slightly delayed"
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
優點： "Excellent crew!"
缺點： "It could have been quieter."
缺點： "if the seat can be reclined a little more"
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "Really good service."
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
缺點： "How loud and aggressively the toilet flushes."
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
缺點： "See subject line"
優點： "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點： "Again, would prefer a larger selection and more change with movie choices."
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
優點： "Incredible service"
優點： "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
缺點： "Main food dish was combinations of flavors I would never put together. Lack of leg room."
優點： "Efficient and uneventful"
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
優點： "Great service, accommodating staff. Seats were comfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
優點： "staff was great in business"
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
優點： "Polite and considerate crews Food is good. Crews are always smiling."
缺點： "No boarding zone? Everyone just swirm up and line up for the shuttle. No order even though there are guidance."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Great entertainment selection and food"
優點： "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
缺點： "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
優點： "This was a great flight- there were lots of movies to choose from, and the meal was one of the best I've ever had on an airplane. Plus, there was ice cream. ANA is probably my favorite because they always give me ice cream. They also offer me drinks often, and when I asked for water they gave me a bottle instead of just a cup. Since passengers tend to get dehydrated while flying, it was nice to have water that I could sip whenever I wanted."
缺點： "There could be a little wider range of entertainment, but otherwise the flight was fantastic."
缺點： "Poor customer service and lack of care for loyal passengers"
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
缺點： "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
缺點： "The person next to me had a distinct body odor."
缺點： "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
缺點： "Security screening very slow"
優點： "Yes and yes"
缺點： "Not sure because I have never had a better experience."
優點： "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
缺點： "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
缺點： "Satisfied service friendly staff overall satisfied."
優點： "Boarding went smoothly, crew extremely curtious and helpful."
缺點： "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "personel provided excellent service"
缺點： "food was ok. A faulty entertainment system did make our flight feel longer."
優點： "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
優點： "Very attentive and super awesome crew."
優點： "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
缺點： "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
優點： "Great entertainment system for a short haul fl flight"
缺點： "Terrible food"
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
缺點： "There was not much leg room in the seatings"
優點： "Modern Aircraft , good seat ,Crew friendliness"
缺點： "Too salty Hindu non veg meal"
優點： "New plane"
缺點： "Nothing in particular"
優點： "Again very friendly and efficient service ."
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
缺點： "breakfast was terrible"
優點： "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
缺點： "Don't change anything!"
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
缺點： "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
缺點： "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
優點： "crews are energetic and warm welcoming passengers."
缺點： "aircon temperature is too hot for seat 50H area."
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
缺點： "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
優點： "Food was excellent, timely departure and arrival"
缺點： "Crew was not as friendly as I'm used to."
優點： "Crew was attentive and nice."
缺點： "Cabin was beat up and worn out."
優點： "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
缺點： "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
優點： "Customer service , crew was nice"
缺點： "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
優點： "Movie selection, very helpful crew and good quality food."
優點： "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
缺點： "My husband reacted to the spicy beef/rice dish served for breakfast."
優點： "Service was outstanding. The staff was attentive and helpful from start to finish."
缺點： "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
優點： "Thank you flight itself was v good but not check in"
缺點： "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
優點： "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
缺點： "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
優點： "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
缺點： "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
優點： "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
缺點： "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Quick boarding, good choice of movies"
缺點： "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
優點： "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was professional, qiality of food great"
缺點： "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
缺點： "The crew was good, but the attentiveness of the crew on the second leg was amazing"
優點： "comfortable seating..."
缺點： "Nice experience ..."
優點： "Crew was generally very good."
缺點： "Flight was delayed by 2 hours"
優點： "Comfortable seats, nice entertainment and food"
優點： "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
缺點： "Not much to complain about"
優點： "I like overall, food , entertainment, cleanliness and the amazing crew."
缺點： "I would fly again with emirates."
缺點： "Stuff not helpful, rude and not helping at all despite us being with a baby"
缺點： "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
缺點： "Excellent as usual"
優點： "Great value"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Staff service was not good"
缺點： "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The boarding was quick."
缺點： "Attitude of crew Terrible food Outdated entertainment"
優點： "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
缺點： "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
優點： "On time."
優點： "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
缺點： "All Good"
優點： "I got upgraded to business class"
優點： "Almost everything !"
缺點： "Had to go and find a steward at one point to find out where my coffee had gone to."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Very clean. New fixtures nice screen"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The flight was superb."
缺點： "Nothing. Will always fly Emirates whenever I get the chance."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Service was bad."
優點： "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
缺點： "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
優點： "Excellent selection of entertainment"
優點： "The service is excellent!"
優點： "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
缺點： "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
優點： "The food was good, the entertainment was good"
缺點： "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
缺點： "I wish they had consistent cabin bag policy through out the journey."
優點： "Food selection Wine not as good as usual"
缺點： "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
優點： "Everything was excellent. Emirates is a quality airway."
優點： "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
缺點： "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
優點： "I only like the hand sanitizer and a mask that gave us"
缺點： "The food they service was bad"
缺點： "I love it"
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
缺點： "The booking experience was exceptionally bad. Never again through you."
優點： "The puntuality funny information video."
優點： "Everything is nice with Turkish airlines"
缺點： "Plane delayed Missed connection"
優點： "Got ticket for a good price."
優點： "leaving and arrival on time."
缺點： "No leg space in economy."
缺點： "Bumpy ride"
缺點： "space little cramped but maybe same with other airlines in economy."
優點： "Everything went perfect."
優點： "Its was sooo goood, thanks"
缺點： "They didnt care about the damages caused to us"
缺點： "You broke my suitcase"
優點： "Not bad"
缺點： "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
優點： "every think"
優點： "They offer 3 meals"
缺點： "Screaming babies"
缺點： "Alaways delays"
優點： "Everything good"
缺點： "All good"
優點： "Treated very poorly no hotel stay in the airport for 24 hour"
優點： "Very nice journey. Personel super, they help everysecond"
缺點： "I want to read other newspapers They have use only one boice"
優點： "All the staff was polit"
缺點： "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
缺點： "There was no child meal dispite us ordering it."
缺點： "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
優點： "Very uncomfortable seat. Very narrow walk way to lavatory."
優點： "THENK YOU!"
缺點： "Old-style video screen and console"
缺點： "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
缺點： "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
缺點： "I am 200 cm tall and nobady ask me if wanna sit exit door .. some people 160 and 170 were there ..please next time to put tall people there .."
優點： "Turkish airlines never gave me notice or explanation. At least Kayak gave me notice and i appreciate."
缺點： "We had long line in boarding"
缺點： "the 7 hr delay and having to wait in line for 2 hrs to rebook in stead of being able to call a number."
優點： "I requested a special meal because i am vegetarian, in spite of confirmation twice, i got it only once, the air host showed me a list for special meals where my name was missing....."
優點： "The timing The price"
缺點： "Nothing really"
優點： "They were able to serve a quick meal with beverage in a short time"
缺點： "Ecxxlent bnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnbbbbbbbbb"
優點： "Good meal and outstanding video options."
缺點： "Gate security in Cairo was a hassle but not Turkish Air's fault."
缺點： "They lost one of my baggage, the biggest one. Very disapointed."
優點： "On time."
缺點： "No entertainment was provided."
缺點： "Get better food"
優點： "Great female flight crew. The male flight attendants were unfriendly and maintained a sour look on their faces. Comfortable, decent leg room. Excellent entertainment."
缺點： "Food is extremely low quality. Poor quality meat (fatty, muscle, skin, bone chips). Boarding in Hong Kong was disorganized."
優點： "The crew was great! It was a 15, almost 16 hour flight on an airplane, I personally would not complain about anything! The food was food and the beers were included!"
優點： "Everything was fast, smooth and easy."
缺點： "Hong Kong Air wouldn’t give me my boarding pass until I had booked an onward flight leaving Thailand. I wish I had foreseen this, it’s annoying having to book a flight in 5 minutes when you don’t know your travel plans."
優點： "The seats are comfortable"
缺點： "The crew is distributing sandwiches, He gave a sandwich to the guy sitting besides me, But He neglect me, But thats not important, jst wondering why He ignore me. Thanks anyway !"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
優點： "Everything went well - on time and no hiccups."
缺點： "The food and movie choices could have been better. The crew was pleasant but not super friendly."
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Priority luggage pick up"
缺點： "Additional food options"
優點： "Flight had no issues BUT... ground logistics awful!"
缺點： "Already highlighted, poorly run and ground-based company process unprofessional/sloppy. Will never travel with Hong Kong Airlines again regardless of price. Been traveling extensively 35+ years. Worse experience with ground staff to date. Sad, quite sad."
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "The ticket price is reasonable."
優點： "I showed up to the airport 4 hours before my flight and hong Kong airlines said I was not booked for the flight that I had already paid for. They told me to call "my booking agency" which apparently was just fly.com because justfly.com had not booked my flight. I missed my flight and my vacation"
缺點： "... and now I am having to fight to get my refund. This is the most horrible travel experience I have ever had and I have a whole new outlook on websites like kayak.com and just fly.com"
優點： "Fast service and garbage collection"
缺點： "Space for my balls to breathe"
優點： "The crew was absolutely wonderful. Boarding was fast and efficient, the staff were wonderful in keeping us informed on any delays. I was pleasantly surprised at how much leg room I had sitting in economy. I would book Hong Kong Airlines again."
缺點： "The food could be better, but I bought food before boarding so it wasn't that big of a deal and the first plane I was on appeared to be a newer model as the seats were comfortable however the 2 planes between Hong Kong and Bangkok appeared to be older so the seats were not as comfortable."
優點： "Crews were amazing, both ground and cabin"
缺點： "There could’ve been a means of entertainment"
優點： "You have earned a customer for life. The crew was fantastic, the plane was very new, and the entire process was easy. The fare was super cheap and a great value. Keep up the great work!"
缺點： "Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked."
優點： "large lcd screen with good quality sound, food is good"
缺點： "seat is compacted"
缺點： "Limited choices for entainment, not as many movies to watch, nor the latest ones"
優點： "Quick check in at the Hong Kong baggage and boarding was fast."
缺點： "A Passenger in front of me was annoying that wanted special treatment because he was a big guy. He was uncomfortable with his size so in the process made others around him uncomfortable. Their needs to be measurement for seat sizes. It’s not fair to others and I know the world isn’t fair. But he was leaning over into the small guy seat. But if it was me I would have been upset to fly 16 hours next to him. Also he would drink down a beverage and ask for another one within a minute. While others haven’t been served yet."
缺點： "Enhance the choice of movies/entertainment"
優點： "Newer plane was quiet, staff was awesome"
優點： "Staff recognized it was my wife's birthday made her feel very special. Good service. Leg room more than I expected."
缺點： "Seats are a little uncomfortable."
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
優點： "They gave us a meal. Hkg to tpe"
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "Personal screen and feet resting area."
缺點： "The delays"
缺點： "Bathroom was dirty, staffs did not attend immediately. Wifi did not work"
優點： "great business class, new seats, nice lay flat..."
缺點： "flatware was nice, but food could be better..."
優點： "Service and food were very good."
缺點： "Length of flight. Not much they could do about that."
缺點： "Wifi is not working on this leg of flight"
缺點： "they should add more staff on the transfer desk. Will never book a flight with hk airline again.very irresponsible airlines staff are not friendly also. I missed my flight because of their poor slow service due to lack of staff and I have to argue with them before they offer me the free flight for next day.its all hassle for me even it’s free because I lost one night of my hotel booked and paid and have to suffer staying over night in the airport."
缺點： "Really need to work on the food. The entertainment can't be on the iPad, there's not much space already. I was trying to get an isle seat or upgrade to premium, but I can't do that from my original flight from bkk to hkg. When I arrived from hkg they told me to go to the gate. There was an isle seat available on the flight but no one at any of the counters could help me change it. Seriously frustrating. Stick to Eva,Cathay,china Air lines in the future."
優點： "they were more or less on time on arrivals and departures. the crew was courteous, though difficult to understand at times."
缺點： "the Airbus planes were terribly uncomfortable, old and showing their wear. They lacked entertainment, so handed out Ipads. The food was inedible in most cases."
缺點： "Food is not good!"
優點： "Easy transfer process, and super professional crew. There was plenty of leg space, and lots of TV and games options. I was pleasantly surprised to get decent and substantial food despite it being a short flight leg."
缺點： "I couldn't check in online: it told me to select a seat even though they were all "taken". So I was forced to check in at the airport. I was surprised that the lunch main was spicy, maybe they should indicate that it's spicy."
優點： "The hot snacks is great"
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "Had 3 suitcases (after giving one with items we live without. Still cost us 1900 Hong dollars"
缺點： "Reported above."
優點： "30 mins early arrived..."
缺點： "Flight had 4 hours delay. Crew was rude and unprofessional."
優點： "The food and the service"
缺點： "The cabin was too warm on the flight from Seattle to Shanghai on June 26"
缺點： "I am 6'3 and clearly too tall for economy. There was no legroom and we had to sit on the plane for 2 hours before able to depart - not sure why"
缺點： "They were not helpful at check in desk and they broke my brothers bag after having broke my bag on the flight out. DO NOT FLY HK AIRLINES."
缺點： "Very hot in the cabin."