優點: "On time, clean smooth ride. Landed early!"
優點: "Brilliantly safety-conscious crew but very personable."
缺點: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
缺點: "I understand that the crew was probably tired, but I believe they can be friendlier."
優點: "Crew are efficient and friendly"
缺點: "Portion of food could have been slightly bigger"
缺點: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點: "Good and being on time"
缺點: "So far so good for its price"
優點: "Lovely people. Lovely service. Good food."
優點: "Great services"
缺點: "Great seat and smooth flight"
優點: "Seamless boarding and deviating."
缺點: "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
缺點: "An hour delay for no expressed reason is not acceptable."
優點: "Nothing apart from kind crew"
缺點: "Food was really not good at all! Very poor The inside of plane was not clean!"
優點: "空姐態度友善"
缺點: "沒有電視,機位很窄,沒有禮物給小朋友,相比泰航,微笑像兼航一樣,只是免費行李托運及有餐飲,還要坐車去停機坪上機,下次不會再乘搭"
優點: "On-time departure and arrival."
缺點: "Nothing to complain about."
優點: "Great flight on Thai Smile."
優點: "friendliness of staff"
缺點: "Entertainment program was boring, leg space limited"
缺點: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
優點: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
缺點: "There wasn’t any tv to watch and not by way of magazines either."
優點: "Seats were comfy and staff helpful and nice."
缺點: "$60 charge for 10 kilos overweight limit. This is terrible."
優點: "Friendly staff overall good experience."
缺點: "Only issue is there is no alchohol on these flights."
優點: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
缺點: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
優點: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
缺點: "Vegetarian food option"
優點: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
缺點: "None."
優點: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
缺點: "Nothing."
優點: "We arrived safely"
缺點: "They kept canceling flights. Bad service would not fly again."
優點: "Friendly staff through every step of the way."
缺點: "Vegan food options would be a wonderful addition. Everything else was great!"
缺點: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
優點: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
缺點: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
缺點: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點: "Fish sandwich wasn't my favorite"
優點: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
缺點: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
優點: "Quick flight"
缺點: "40 minute delay"
優點: "Great service, very amicable staff, excellent plane"
優點: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
缺點: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
優點: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
缺點: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
缺點: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點: "Food is good for a short flight. The crew were professional."
缺點: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
優點: "Good flight, reasonable price"
缺點: "Nothing"
優點: "Aircraft size was big for short haul"
缺點: "Not much to dislike"
優點: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點: "Check in was so easy and smooth. Boarding was as well!"
缺點: "I appreciated the food that they gave out, but it wasn't very tasty."
優點: "Great flight. On time. The crew was polite and professional. Nice experience."
優點: "Overall everything was good except meal option"
缺點: "Not having vegetarian snack or meal"
優點: "Nothing!"
缺點: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
優點: "The ladies are so kind...unlike many American airlines! Very nice flight!"
優點: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
缺點: "Leg room in economy is just tight"
優點: "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點: "Screens were better on the flight from Vancouver to Taipei."
優點: "Kind workers and excellent food"
缺點: "Nothing"
優點: "服務人員非常親切"
缺點: "飛機非常的舊,食物不好吃,感覺有跳蚤"
優點: ",很舒適餐點很棒服務很好"
缺點: "希望班機準時開行"
缺點: "雞肉餐雖然肉不多,飯很多,但是有些飯粒生硬不熟。"
優點: "Friendly crew. Good entertainment options."
優點: "Friendly and attentive flight attendants."
缺點: "Food and quality of entertainment screen for economy."
優點: "Excellence in crew's attitude, promptness in service, very courteous."
缺點: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
優點: "座位舒適,食物好吃,服務人員很有禮貌"
缺點: "沒有"
缺點: "飞机check in always late,机上根本连一人一部电視机都沒有,更何況别希望要看任何电影,食物差。 Tinawaty"
優點: "餐點很美味"
缺點: "航班的飛機窗有點髒,玻璃上面有上一位旅客留下的油漬"
優點: "Excellent customer service with every question"
缺點: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點: "Crew excellent"
缺點: "Cramped."
缺點: "電視機太小了,而且那屏幕根本很難看得清晰,太朦了。飲料沒什麼選擇,只有茶和咖啡。"
優點: "Service was efficient and responsive ."
缺點: "Food was good"
優點: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點: "The meals are very good and tasty, good portions."
缺點: "The economy seat is OK but too distance between seats could use extra inch."
優點: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點: "Taoyuan airport facilities"
優點: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點: "How can u loose a luggage"
優點: "Food is surprisingly not bad, with entertainment is a plus."
缺點: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點: "登機分區呼叫不明確,服務人員重視販賣免稅商品遠超過服務乘客,飛機上娛樂系統沒有聲音"
優點: "Price"
缺點: "Going to Taiwain food is good but going back to LA it sucks"
優點: "Like everything but the seats. The flight attendants are amazing."
缺點: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點: "Nothing I didn't like."
缺點: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點: "服務很好"
缺點: "沒有個人娛樂系統 近五小時航程很難捱"
優點: "Great flight, plane &crew"
缺點: "Nothing was bad"
優點: "Comfortable and relaxing!"
缺點: "-"
優點: "Transit was smooth and efficient."
缺點: "-"
優點: "I like the boarding styles and the crew"
缺點: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點: "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點: "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點: "Still a little bit nicer if we had a bigger selection of movies"
優點: "Excellent condition of Aircraft"
缺點: "Nothing"
缺點: "No entertainment during the flight."
優點: "Everything is good & went fine!"
缺點: "None."
優點: "It was very organized ."
缺點: "Nothing ."
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
優點: "The crew was very friendly and attentive."
缺點: "Can’t think of anything"
缺點: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
缺點: "the food could have been nicer"
優點: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
缺點: "They have 2 food options and they're just ok. There wasn't very many drink options either."
缺點: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
優點: "Everything on the plane was fine, and the service was great."
缺點: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點: "Better treatment of luggage. Better business class service. Food was poor."
優點: "Crew and food was amazing"
缺點: "Landing could be more softer"
優點: "Economy seats arent different from other airlines. Flight was good in general"
缺點: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
優點: "On time"
缺點: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
缺點: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
優點: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
缺點: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
優點: "Friendly crew. Comfortable and quiet flight"
缺點: "Dinner service slow"
缺點: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點: "On-time departure and on-time arrival."
缺點: "Perfect flight"
缺點: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
優點: "Staff onboard were good"
缺點: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
優點: "There was not much entertainment for kids .. and a"
缺點: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點: "The regular plane was swapped out for the A380"
優點: "Crew"
缺點: "Lost bags"
優點: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
優點: "NA"
缺點: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
優點: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
缺點: "Attitude by attendants can be improved."
缺點: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
優點: "Crew were awesome. Could not do enough for you. Very personable too!"
缺點: "Security at Adelaide very slow and under resourced."
缺點: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
優點: "Newer B737-800 aircraft Improved entertainment system Drinks"
缺點: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
優點: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
缺點: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
優點: "Nothing"
缺點: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
優點: "Flight was on time, good value airline"
缺點: "Kayak did not book through airline, would prefer to use known site before paying $$$"
優點: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
缺點: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
優點: "On time departure system works"
優點: "Staff are courteous"
缺點: "Departure was delayed an hour"
缺點: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
優點: "Service in the plane"
缺點: "Service at the airport."
優點: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
優點: "Service is excellent"
缺點: "None"
優點: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
缺點: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
缺點: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
優點: "Direct Flight"
缺點: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
優點: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
缺點: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
優點: "Everything"
缺點: "Nothing"
缺點: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
缺點: "The airline lost our backpack raincover and did nothing to help find place a claim"
優點: "Food was great, easy boarding and overall good experience."
缺點: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."