My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
Left late I am glad I did not have a connecting flight
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
優點： "Crew took great care of us."
缺點： "No complaints."
缺點： "The Entertainment screen could have been larger."
缺點： "If the flight was on time."
缺點： "I am satisfied with AA overall."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Privacy of window side seat"
缺點： "Be able to select seats online within 24hours of flight for free"
優點： "The service are great!"
優點： "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "The crew"
缺點： "Being late"
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "I would recommend to everyone JAL"
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Excellent and original Japanese meals"
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "The flight crew was incredibly kind and attentive"
優點： "Good service and very clean plane."
缺點： "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
優點： "leg space was better than with other companies"
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "The most polite and attentative flight attendants and great food options."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
Flight cleanses n hygiene control was good But their customer service was bad as specially their customer service in Frankfurt worst not helpful at all
One of the stewardesses accidentally poured a drink on my blanket, another said that the tea was so ($40) that he may have to charger for $20 for the 2nd cup I asked for. The food was terrible, I have upset stomach probably food poisoning, a stewardess did ofer ginger tea. Not a very good experiences this time.
Departing and arriving wheelchair assistance needs to be increased.
Not a fan of given an iPad to watch movies. Trouble some to hold/place and eat.
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
All good other than departing 1 hr late!!
優點： "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
缺點： "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
優點： "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
缺點： "Better service from the crews."
優點： "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
缺點： "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
優點： "Crew could have been less rude"
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
缺點： "Nothing significant!"
優點： "Amazing services and foods"
缺點： "The business class seat was great"
缺點： "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "check in went smoothly. helper was friendly and helpful."
優點： "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
缺點： "20 mins late boarding meant plane left 35 mins late although still arrived on time."
缺點： "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
缺點： "There was not much leg room in the seatings"
缺點： "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
缺點： "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "Christmas decorations, service, attitude of staff"
優點： "Finally an airline that loads from the back to the front. Makes sense to me"
優點： "The service and the flight to and from Narita Airport."
優點： "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
缺點： "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
優點： "Crew, plane, punctuality"
缺點： "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
優點： "Overall just a really great experience."
缺點： "Nothing negative to report."
優點： "Very helpful and polite staff"
缺點： "Old B777-200 with small personal screen. And they don't have pillows on board."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
缺點： "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
優點： "Everything is excellent!"
優點： "Great service, great experience."
缺點： "I liked it all."
優點： "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
優點： "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
優點： "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
優點： "Flight on time"
缺點： "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
缺點： "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
優點： "Attentive Staff - Fabulous"
優點： "Food was exceptional"
優點： "Everything on time."
缺點： "Nothing really bad one food on return flight not great but ok."
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "It is really nice to have a direct flight option to Singapore"
I liked the food and service. Extra leg room needed if it is possible.
Everything was excellent. It would be nice if bigger and obese people would take two seats. The guy next to me was obese and I was squeezed into my seat. His big shoulders forced me to constantly move away from him since he spread into my space as well
Flight didn’t land in Dubai and we missed connection . Ground Emirates offices at the airport are not adequately staffed leading to a 4 hour wait for next rebook ticket for connection.
They didn’t let us board in. Now they charged us no show fees $416 and fair difference $370 for two days after flight. They denied our boarding and charged us wrongly as no show fees
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Service was good. Staff was efficient."
缺點： "Cabin was overly warm. Sweatie hot."
優點： "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
缺點： "Long boarding lines at Liberty International Airport."
優點： "The crew members were great and managed everything effortlessly. The pilot was also very friendly."
缺點： "The bread buns were cold. Better if they were served hot"
優點： "Entertainment was exhaustive and entertaining"
缺點： "Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F."
缺點： "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
缺點： "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
優點： "cheuk in 快！吾使等太耐！"
優點： "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
缺點： "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
優點： "Was ok"
缺點： "Water bottle to all the passengers."
缺點： "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
缺點： "Co passenger is rude or showed attitude"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
優點： "10 out of 10. excellent. 5 stars."
優點： "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
缺點： "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
優點： "Service, atmosphere"
缺點： "1st food was same as it was from Karachi to Dubai"
優點： "I got upgraded to business class"
缺點： "Seats are less spacious for me since I’m 6 feet tall"
優點： "night flight but well able to sleep on this flight"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Everybody was polity with smile the trip as good and"
優點： "Good food on board with swift and easy transit. Flight was also on time"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The time to board and arrival was on time"
缺點： "They didn't have mango juice"
優點： "Nothing at all"
缺點： "Flighet delay"
優點： "Nice food. Fast boarding. Liked the small bag with travel products."
缺點： "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
優點： "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
缺點： "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
優點： "Movie selection was good."
缺點： "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
缺點： "Seat selection is paid."
缺點： "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Airplanes was very cold foot rest was in the way
Major issue was a delay of about almost 1:30mins and comparing to North Atlantic flight it was a better shape
優點： "The crew was good and the seat allocation and comfort was excellent."
缺點： "Food was below average. This needs to be improved otherwise it is not worth it."
缺點： "Everything was good"
優點： "Everything was great one of the best airlines I've flown on"
優點： "Everything was great one of the nicest airlines I've ever flown on"
缺點： "Nothing everything was great"
優點： "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
優點： "Everything was fantastic"
缺點： "Prices please low and cheaper"
優點： "Food, entertainment system were very good"
優點： "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
優點： "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
缺點： "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
優點： "comfortable plane: new, new media systems, leg room. usb to charge my phone."
缺點： "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."
優點： "THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT."
缺點： "RAN OUT OF MAIN DISH (ATLEAST ONE)"
優點： "It was a smooth trip"
缺點： "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
缺點： "Dismal customer service"
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
優點： "A lot of great movie options. Food was good."
缺點： "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
缺點： "We didn't get anywhere cause we didnt have visas."
缺點： "Good. Staff were courteous"
優點： "Service was excellent Food was delicious..."
缺點： "Everything was perfect..."
優點： "Excellent service. Food and other amenities were excellent"
優點： "Couldn't be better."
優點： "great vegetarian food"
缺點： "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
缺點： "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
優點： "Great service and polite staff."
缺點： "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
優點： "Food is better than most and the personal touch screen entertainment center is top notch"
缺點： "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
缺點： "Cramped seat - little room Food was the most inedible of any food I have ever had on an airline"
優點： "Almost everything from boarding till landing."
缺點： "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
缺點： "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
缺點： "to hot, very hot!!!"
優點： "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
缺點： "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
缺點： "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
優點： "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
缺點： "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."
缺點： "No gate number on boarding pass from instambul to tirana. Very confusing ."
優點： "The crew on the flight were very nice"
缺點： "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
缺點： "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
優點： "I loved all of the on-board movies and TV shows! The food was very good for "airplane food" and the staff was friendly. They provide headphones, blankets, pillows, and more-- all for free! I definitely would recommend Turkish Airlines."
優點： "Nothing, just the price"
缺點： "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
優點： "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
缺點： "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."
優點： "Not much."
缺點： "Starting with the check-in process. It's the 21st century, people should be able to check in electronically. I was traveling with one other person. For whatever reason the seats were not next to eachother. Flying to Munich they were nice enough to look for seats next to eachother, to no avail. Not this time around. The check in line was horrendous, security was horrendous, and the gate process could not have been worse. The service was bad. Requests for water took 15+ minutes to be fulfilled. I also noticed there were not enough non-beef meals on the plane for those who requested with it. Then we landed and the nightmare...continued. Taxiing took 40 minutes. They brought us to three different gates before finally disembarking onto the Tarmac."
優點： "Same as above"
缺點： "Same as above"
缺點： "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."
優點： "The seat was comfort"
缺點： "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
缺點： "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"
缺點： "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
優點： "Food and service in the cabin"
缺點： "Service in IST was very slow. We could not find wheelchairs for two family members even after ordering it months in advance."