優點: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
優點: "The crew was very professional"
缺點: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
優點: "Comfortable seat, pleasant crew."
缺點: "The food was terrible."
缺點: "Taking care more about suitcases customers"
優點: "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點: "Crew and seats were good"
缺點: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
優點: "Food was great. Service was great."
優點: "The food is great! The plane is clean. The crew is super nice."
缺點: "The seats are uncomfortable, as with any seats in coach with other airlines."
優點: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
缺點: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
優點: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
優點: "bibinba(korean food)was very good rfor me."
優點: "Nice bathhroom size"
缺點: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
優點: "Your flight always delay. Suck!!"
缺點: "Food and entertainment were not offered so I can’t rate them."
缺點: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
優點: "The cabin crew are the most professional and beautiful in the airline business."
缺點: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
優點: "Flight attendants are pretty and nice."
缺點: "Nothing"
優點: "Flight attendants were very nice and leg room space was more than other flights"
優點: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
缺點: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
優點: "The flight was smooth though there's a bit delay from Seoul because of the snow."
缺點: "There should be more selection on the food served in the plain."
優點: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
缺點: "I have nothing negative to say. I love this airline!"
優點: "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"
優點: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點: "Flight that was not sold out!"
缺點: "Delayed takeoff again"
優點: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點: "food was disappointing but better than most american airlines"
優點: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
優點: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
缺點: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
優點: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
優點: "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
缺點: "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
優點: "Everything was perfect perfect service excellent food the best I ever flown so far"
優點: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點: "Friendly staff and good good choices. Clean and new plane."
優點: "Nothing"
缺點: "Everything"
優點: "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
缺點: "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
優點: "The flight attendants are very attentive and respectful."
缺點: "Economy seats are not the comfiest!"
優點: "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點: "First class service even n economy."
優點: "The flight was on time and the food was acceptable."
缺點: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
優點: "Everything like always"
缺點: "Nothing"
缺點: "Again, my special meal request wasn't found and I ended up eating nothing"
優點: "Food Comfort in seatting"
優點: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
缺點: "Can't think of one think that I didn't like."
優點: "Overall korean airline is awesome."
缺點: "Should have better selection of food"
優點: "Flight is on time. Good foods"
優點: "Their Services are wonderful."
優點: "The attention I got in coach was as if I had flown first class. The ladies were always smiling and very prompt if I needed anything. They were friendly and it made the trip doable."
缺點: "Wish the bathroom was cleaned a little later in the flight. After many uses it was looking rough."
對行動不便者友善,提供很多協助,笑容滿面。 早餐真的很難吃…
有一位剛上班的地勤姊姊幫了我們很多 沒有他的幫忙差點趕不上飛機🥹🥹🥹
check in 等很久,自動報到機有問題,無法使用
空中小姐根本在打混,也不會主動發枕頭或毯子,任何東西都要主動詢問,降落也沒確實檢查安全帶等~真的需要改進!
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
優點: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
缺點: "We missed our first flight because of our connection."
缺點: "Seats were all apart from each other. Even with early check in the seat selection options were limited. I had to basically beg at the counter to at least seat me and my young daughter together."
缺點: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
優點: "提供牙刷、拖鞋、眼罩的設備,不用怕肚子會餓!"
優點: "Boarding on time and the flight arrived earlier than schedule."
優點: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點: "Children's meals can be changed a little more, then the amount is a little less!"
優點: "Comfortable"
缺點: "Need more comfortable headsets or ability to use personal earphones."
優點: "Crew and seat."
缺點: "Larger seat."
缺點: "桌子太小。菜盤太擠。包裝蓋子都不好放。椅背袋資料太多太擠。盤子等太輕容易翻倒。"
優點: "Crew very fast in serving dinner"
缺點: "Flight late"
優點: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
缺點: "Good appearing & tasty foods with better snacks"
缺點: "Alaska missing my suitcases I could not get them on time made me annoying"
優點: "Great crew and nice comfortable seats"
缺點: "Food"
優點: "I had a medical emergency and the crew took very good care of me."
優點: "Takeoff and landing were smooth. Crew was friendly."
缺點: "The plane was small and no entertainment unit installed."
優點: "attentive staff"
缺點: "they destroyed my suitcase"
優點: "The crew were great the food was nice."
優點: "They staffs were very friendly"
優點: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
優點: "Bathroom and food good. Boarding was fast. And so was disembarking."
優點: "I got there. Seemed like no one cared about doing a good job"
缺點: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
缺點: "三明治乾硬,生菜還放在外頭,不好吃。 視聽系統每幾分鐘就自動變暗,有問題。"
優點: "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
缺點: "Shanghai immigration is slow."
缺點: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
優點: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
缺點: "I"
優點: "I was happy to be back on EVA after a bad experience on Thai Air."
缺點: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
優點: "Very good service. Good seat legroom. Shiite connection wait time."
缺點: "Nil"
優點: "Departure time"
缺點: "Meal was not good at all."
這架飛回台北的班機比飛去首爾的那架班機機組員好太多了,送餐都會詢問有無需要,不像另一架次完全不聞問,把顧客當空氣,同一家航空公司不同機組員怎麼服務內容差那麼多。希望這個評論能幫助華航公司去詳細了解機組員的落差何在,為何同一家航空公司,體驗落差會這麼大。
空姐服務態度差,SOP不執行,推著飲料車往前衝,完全不詢問顧客,要杯飲料都像是在乞討,體驗很差,出遊心情都沒了。
飛行途中通知空姐無法使用任何娛樂,得到建議換位置時,已經快下飛機,所以乾脆拿牌打發時間,建議可以改善一下使用互動影音裝置品質。
主餐的口味跟長榮比起來真的輸很多,同行的友人也這麼認為
服務人員都有禮貌親切。 我們坐的後排小孩一直踢椅背,害我們都無法休息,我知道這您們是無法控制的,謝謝!
此班機為新客機,大又平穩又舒適,機組人員也很親切,下次有機會還會再搭乘此班機。謝謝!
之前由於疫情的關係,打算不在飛行中用餐,但是到了機場,發現其實情況沒有想像中嚴重,所以現場請check in 服務台的服務員幫忙訂奶蛋素餐,但是我也明白時間太趕,可能沒辦法。所以心想:有就感恩,沒有也能夠理解。 結果,飛機上某位空服員自願把自己的餐點給我吃,讓我既不好意思,但是也非常感動。 感謝他們的貼心和用心。
優點: "Comfortable premium economy seat. Nice crew."
缺點: "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
優點: "The crew was nice and professional."
缺點: "I wish seat is more comfortable and I wish updated movies."
優點: "服務人員非常親切"
缺點: "飛機非常的舊,食物不好吃,感覺有跳蚤"
優點: ",很舒適餐點很棒服務很好"
缺點: "希望班機準時開行"
缺點: "雞肉餐雖然肉不多,飯很多,但是有些飯粒生硬不熟。"
優點: "Everything was great"
缺點: "There was no provision for vegetarian food in the flight"
優點: "座位舒適,食物好吃,服務人員很有禮貌"
缺點: "沒有"
缺點: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點: "飞机check in always late,机上根本连一人一部电視机都沒有,更何況别希望要看任何电影,食物差。 Tinawaty"
優點: "餐點很美味"
缺點: "航班的飛機窗有點髒,玻璃上面有上一位旅客留下的油漬"
缺點: "電視機太小了,而且那屏幕根本很難看得清晰,太朦了。飲料沒什麼選擇,只有茶和咖啡。"
優點: "Service was efficient and responsive ."
缺點: "Food was good"
缺點: "No seat number on the ticket. Wrong gate number. Food has hairs in it. I have back pain problem...was asking for the outside seating so I can stand up one in a while but got Negative answer for both ways....don’t think to book with you guys and China Airlines again.....very painful experience."
優點: "The Ontario terminal location is much more convenient and faster than LAX."
優點: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
缺點: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
優點: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
缺點: "There is one option for the breakfast."
優點: "Everything was on time."
缺點: "Seatbelt was too short"
缺點: "登機分區呼叫不明確,服務人員重視販賣免稅商品遠超過服務乘客,飛機上娛樂系統沒有聲音"
缺點: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
優點: "well organized boarding, very attentive crew, decent food and entertainment."
缺點: "nothing major to complain about."
優點: "服務很好"
缺點: "沒有個人娛樂系統 近五小時航程很難捱"
優點: "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點: "They let me sleep."
缺點: "I liked everything."
優點: "Flight was fully booked and we had a tight connection, but everything went smoothly."
優點: "Nothing"
缺點: "Late, and upon arrival 5000+ people trying to get through immigration. Stupid."
優點: "super professional and efficient throughout. great airport experience on transfer in Taipei"
缺點: "We were sitting in the back so by the time the flight attendant got to us, we didn’t have a choice with the food. Food was bad."
優點: "Polite service of the crew. Overall conditions of temperature etc. Food was good with choices as were beverages."
缺點: "My husband has quite long legs, and although I had plenty of room, he was a bit close (though not tight) in legroom."
優點: "They operate the Airbus A350, a nice very modern plane on this route"
優點: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
優點: "Good and pleasant service, new plane very clean including regular WC cleanups"
缺點: "Boarding could have been done in groups"
優點: "Seat"
缺點: "Entertainment"
優點: "Nice crew and they spoke English."
缺點: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
優點: "The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip."
缺點: "We had to disboard on the tarmac and be bused to the terminal."
缺點: "They lost my luggage"
優點: "Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand."
缺點: "transfer process at airport cumbersome. Transfer gate was closed at airport so we need to exit airport and re enter from departure hall."
優點: "The crew was great. Extremely helpful and we're always on top of things when you needed something. They never said no"
缺點: "The 40 process began almost 15 minutes earlier than scheduled and it was the traditional cattle call with no priority boarding. Also beware, the international terminal in Chongqing is terrible. There is only one restaurant and just a couple of duty free stores. There is a business Lounge but it's not very good"
優點: "food"
缺點: "Entertainment system broken the whole flight. very boring"
優點: "Product was good; single seats in the aisles, full recline, lots of storage."
缺點: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
優點: "Pretty good, five stars."
優點: "Cabin temperature was reasonable; staff were nice and helpful; time spent boarding was good."
缺點: "Food was just OK; seats were not the most comfortable"
缺點: "Can get refunds on double booked flights"
優點: "Not a crowded flight so had an extra seat. That was really nice."
缺點: "It was all fine."
優點: "Everything was poor"
缺點: "All things"
缺點: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
缺點: "Priority to Business is announced but there is no separation with economy and they start loading passengers up right away."
優點: "It looks like economy starts in the 30's - so my seat 35K wast actually just a few rows in, not in the rear of the plane as I would have expected (in the States). Luckily I looked up when I was only at row 37 and could sneak back to my seat real quick!"
優點: "Their service is superb"
優點: "Food was ok. Crew were nice. The seat was confort . ALL IS GOOD."
優點: "More than enough room for a six footer."
缺點: "No entertainment. Food was much worse than my flight on Hainan last year."
缺點: "Check in staff asked me took the luggage back to tear off the prior luggage tag. When ask about whether the millage plan was record, just "hmmm" a bit without even bother to say "yes"."
缺點: "I was disappointed with the airports in China"
缺點: "There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work."
優點: "I picked up the wrong luggage and returned it to their office. The officer was very responsible and called me and kept my luggage in good shape. The ticket was cheaper, but service is better than US airlines."
缺點: "Hope to have better transfer connections from international flight to domestic US airlines."
優點: "Boarded early because of my wife's ankle injury, staff was helpful and guided us to our seats and made sure we were taken care of. Food was good but not the best I've had on a Chinese airline (see Dragon Air). Entertainment was lacking but enough to hold me over on the flight. Shades on the entire aircraft were operated automatically so we could get some shut-eye."
缺點: "The level of English was not up to par for an international flight with foreign travelers to China. I would hate to be in an emergency when one pilot was the only native English speaker and everyone else was scripted and terribly accented."
優點: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
優點: "Hainan crew work diligently in serving the travelers and meeting their needs. Their food choices were good and the food was delicious. I am a frequent coach flyer between North America and China, I can say the drinks they provided to the main cabin were better than any other airlines I have flown. Red and white wine, Hennessy, red label vodka, beers, etc. soft drinks, juices, etc. It was clean and pleasant."
優點: "Nothing"
缺點: "When my daughter arrived in China no one would help her to get her ticket or show her where to go it took her over an hour to find someone to walk with her to get her ticket at counter and take her to the gate. I ask them in Las Vegas she needs assistance when she gets off the plane in China they told us to just show stewards your ticket and itinerary but no one helped her I would never take this airlines or refer it worst ever"
優點: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
優點: "It was ok."
缺點: "Nothing out of the ordinary"
優點: "Very accepting and respected"
缺點: "Everything is fine"
優點: "It seemed like the beverage tray was on a constant loop. Made staying hydrated very easy! Staff was also very friendly and considerate - one of the attendants snuck a sandwich onto my tray while I was passed out."
優點: "Entertainment and crew were good. Seats were ok, like any airline."
缺點: "Food was not good."
缺點: "I pre-reserved seats via the HU website 2 days ahead of departure. When we checked in for the flight we did not receive seats together. We ended up having to ask other passengers to change seats,"
優點: "Specifically called and reserved a window seat, then checked at the Hainan Airlines check-in desk while I picked up boarding passes and at the gate to ensure I had a window seat. I got a "window seat," but my row didn't actually have a window-- it was just a structural wall. That was a disappointment."
優點: "great service. loved the goody bag with the eye mask, ear plugs, etc."
缺點: "My video screen kept malfunctioning and the audio was poor."
優點: "Business class. New airplane. The flight arrived reasonably on time. Pleasant staff."
缺點: "Business class. Staff not experienced, not trained, Incapable of delivering the service on an orderly basis. Staff had to be constantly reminded of Order. I have written to the company. It is interesting that the company gets a B787 but buys seats that are two generations ago. Not as comfortable as the competition outside mainland China."
優點: "The plane chosen was good spacious model."
缺點: "The choice of food was bad for me because I am a vegetarian. They had dishes with all meat through it. :-("
優點: "The flight attendants were very nice."
缺點: "I really didn't like that I could not use my Kindle during takeoff and landing. First, a Kindle has no affect on an airplane. Second, we were in Europe at the time. Also, we were required to turn off all electronics 45 minutes before landing. That's a long time to sit and do nothing. Also, we were not allowed to use iPhones at ANY TIME during the flight even in airplane mode. What's the point of airplane mode? I couldn't listen to music or watch movies I downloaded. How is an iPhone in airplane mode different from an iPad (which was allowed) and also has 4G capability? I think the airline does not understand how electronics work or it was possibly Chinese law. But if it was Chinese law, why was it enforced in France? The United States changed this rule over a year ago. This really needs to be addressed. Also, during my flights, they ran out of the food I wanted TWICE! I could not eat the terrible choices left to me. The seats on the international flights were too cramped. I am 190cm tall. Why do the seats on the domestic flights have more leg room than a 12 hour flight ? There was no wifi on the flight nor a place to charge electronics. How old are these planes? One of the sinks in the lavatory had no water and was broken. Upon landing many passengers took off their seatbelt and began standing up and getting luggage when the plane was still moving. They should have sternly been told to sit down. During the flight we were told we could get water but they ran out of bottled water. I was given boiling water to drink which burned my hand. The touch screen on the entertainment system did not work 1/2 the time."
優點: "Flight attendants were so friendly and professional. That are beautiful, too."
缺點: "The fight were really crowded; the crew were so busy; the restroom was not available most of time"
優點: "The flight itself was fine, but what spoiled it totally was the fact that the itinerary was changed from my booking and I had to stay 12 hours in Shanghi airport and be 5 hours late to my work on the next day. I will never book through your website again, very disappointing."
優點: "best food and drink than any other airline that I took and air crew are very friendly."
缺點: "One of our bags didn't arrive to chengdu, we had to spend our own time and money in order to pick it up the day after our flight. I think the appropriate way was to send it to the place where we are staying or at least compensate us for the taxie fee to the airport and back."
優點: "The plane was new, there was ample personal space (relatively speaking for Economy, of course), the food was not bad and the staff was kind."
缺點: "It was OK as far as Economy flying goes!"
缺點: "Not my type of food"
優點: "service"
缺點: "plane is old"
優點: "Professionalism"
缺點: "Baggage Claim"
優點: "Nice crew, night food."
缺點: "Old aircraft type, insufficient entertaiment."
缺點: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
優點: "Crew was communicative. Great entertainment selection"
缺點: "WiFi didn’t work but it was told it may not"
缺點: "Very good and friendly"
優點: "It is a direct flight."
缺點: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
缺點: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
優點: "I had the chance to chose my meal in advance, the food was great"
優點: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
優點: "Good flight overall!"
缺點: "My checked in luggage did not arrive at my final destination airport!"
優點: "Nice crew"
缺點: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點: "The entertainment was good, food was great, crew was friendly, and the travelers were actually really awesome, quiet, disciplined. Loved the flight."
缺點: "I had booked the free hotel for when you have more than 8 hours on the layover. I got to the airport to find that because I didn’t have a US passport, I couldn’t take advantage of the hotel, although my wife who is American, could have chosen to. So we stayed for 9 hours in the airport, and then boarded another 10 hour flight to NZ. It would have been useful to know the limitations, and maybe even get some kind of voucher for food or a lounge from the airline since they could have told me about the passport restrictions."
優點: "Excellent airlines and staff Thank you for you !"
缺點: "Nothing to do with your airlines but the flight from Kathmandu was 90 minutes delayed which caused the security check to the connecting flight in China to be a nightmare of crowds trying to clear security the initiial 90 minute also probably was the reason my baggage didn't make it to LA and will be delivered to my address 2 days late"
優點: "price"
缺點: "Only allow one piece luggage."
優點: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
缺點: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."
優點: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點: "Everything is awesome."
缺點: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."
優點: "Almost everything."
缺點: "It was delayed twice."
優點: "Great crew and excellent entertainment onboard."
缺點: "The flights was delayed."
優點: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點: "Not allowed to use cell phone or any electronic equipment even in flight mode"
缺點: "Cell phones prohibited for the ENTIRETY of this 12-hour flight, not just takeoff and landing"
優點: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
缺點: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
缺點: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
優點: "The in flight entertainment was good, great selections and helped to pass the time."
缺點: "The seats in economy are alright, but my seat wouldn't stay reclined all the way."
優點: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
缺點: "No complaints at all."
優點: "price"
缺點: "No personal entertainment system. No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"
優點: "The price was nice and the itinerary didn't seem too painful."
缺點: "They refused to board me; were at a different kiosk to board/check in and were unwilling to accomodate. Was not able to access website to check in online. Hard enough traveling in a foreign country."
缺點: "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
缺點: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
優點: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點: "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
缺點: "No complaints. This last flight to Asia operated so smoothly."
優點: "Got to destination pretty much on time."
缺點: "Very uncomfortable & crunched - elbow to elbow and leg to leg with neighbor passenger."
優點: "Nothing positive"
缺點: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
優點: "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
優點: "Our first flight was canceled. After 6 or 7 phone calls and several emails to China Southern support we were rebooted on China Eastern only they messed up our new reservations by swapping our passport numbers. Spent the whole day sorting it out, but made our flight. On the way back, the flight left an hour late and when we landed nobody was allowed to disembark. After two hours without any information in English (once we landed the flight attendants stopped translating announcements) we were allowed to get off the plane without any explaination. During that time my wife and I paged the crew more than a dozen times and nobody ever came to see what was going on. We will avoid China Southern in the future."
缺點: "Service was terrible. Food isn't great. No entertainment."
優點: "Good bang for the buck which makes all the average food, seat, legroom etc bearable."
缺點: "Delayed an hour, never listed/updated on the boards at airport."
優點: "Crew was great.simple no fuss, quick, late night , not many passengers."
缺點: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
優點: "On time"
缺點: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點: "In flight movies"
缺點: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點: "Everything on flight was fine."
缺點: "My email specifically stated I was suppose to be on this flight but they put me on a different flight and did not explain why."
優點: "Price"
缺點: "Departure was delayed almost an hour and food was awful. Really want them to improve their to something edible"
優點: "The staff was friendly and attentive."
缺點: "The plane was filthy. The pillow they gave me was gray for example. I had to wipe everything down first. The biggest surprise was that there was no internet on any of the four flights I took with this carrier. It's 2016 how do you not have internet available? I would not fly this airline again until they can compete with Western airlines."
優點: "Not much"
缺點: "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."